Complaints

This profile includes complaints for M@C Discount's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  M@C Discount

  Butler, PA 16001

  
• 

  M@C Discount

  590 Pittsburgh Mills Cir Tarentum, PA 15084-3853

  
• 

  M@C Discount

  800 Vista Park Dr Crafton, PA 15205

  
• 

  M@C Discount

  1335 Isley Dr Gastonia, NC 28052

  
• 

  M@C Discount

  630 Edgefield Rd Cowpens, SC 29330

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/21/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I participated in many bids on the ******* website. After completing several purchases and pickups successfully, I decided to upgrade my membership to Premium since I found the benefits so useful. The same day that I had upgraded my memnership, 12/19/24, I also won several bids and I received confirmation emails that I had won the bids. As usual, my credit card was charged for every item the next morning. Hours later I receiced numerous emails from ******* stating that my account had been suspended and that they would be refunding the charges for the items. They refunded me $17.15 prorated for the <24 hours of the Premium Membership (which cost $20). When I contacted them to find *** why my account had been suspended , they stated that it had been suspended due to filing a chargeback. I reviewed each purchase and each charge on my credit card, and that did not happen. I provided them with documentation of my credit card statement and the itemized orders to show that they had received payment for each item. I also had 4 other items that were already in transit (also paid for) that I am not allowed to pick up, as I am not allowed on the premesis due to neing suspended . They have not mentioned reimbursing me for those items or letting me pick them up. I understand that they can choose to suspend my account at will, but we had purchase agreements for the items bought on 12/19/24 (and the previous items in transit) and they were paid for on 12/20. I want my purchases, and then they don't have to see me again if they want to lose buainess.They can choose to end the membership contract, but they can not break the purchase agreements.

  Business Response

  Date: 12/23/2024

  As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions.Those terms and conditions can easily be referenced at ********************************.
  ******* takes chargebacks, or charge disputes, very seriously. It is a very messy and costly situation for all parties involved. If a chargeback is submitted from a customer's account, we will suspend the account as per Section 2.3 of our terms of use. I will cite that policy point next.
  2.3. Exclusion of Users & Rejection or Amendment of Bids - Without limitation to any other remedies, ******* may exclude any User from any Auction and block any registration if the User has breached or threatens to breach these Terms and Conditions or engages in any behavior which ******* in its sole discretion regards as likely to have an adverse effect on the conduct of the Auction or the reputation of *******. Furthermore, ******* reserves the right, in its sole discretion, to exclude products from offers and refuse acceptances, bids or offers, as well as to discontinue Auctions or its Services altogether at any time or for any reason.
  In this case, the bank or credit company submitted a chargeback, on behalf of the customer on Invoice #******** in the amount of $51.18. When a bank files a dispute, we receive communication from that bank that the charge has been disputed. From there, any and all decisions on the chargeback are settled between the banks. 
  Thank you.

  Customer Answer

  Date: 12/23/2024

  After numerous communications with my credit card company, it turns out that ***** mistakenly filed the disputed charge without my knowledge or permission. I have asked them to cancel the dispute so that the payment will remain with *******.
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had won an auction for a comforter. I didnt realize at the time that I had selected the buyers assurance protection. When I saw it on the invoice, I sent them an email asking for it to be removed. I was told by the agent that replied, that I needed to pay the invoice before they could help me with refunding the buyers assurance. I then paid the invoice and emailed them back requesting that they remove the insurance, and refund me the $7 it costs. I received an email today stating that I was permanently banned from their site and property indefinitely. Why? What did I do wrong? We, as consumers, arent entitled to make a mistake and ask for it to be corrected without being banned permanently? What kind of customer service is that? When I have received items from them that werent correct, that was ok.. but I cant request for the insurance to be removed when I accidentally must have checked it in the first place? This is ridiculous! The level of unprofessionalism and unethical behavior is beyond what is considered acceptable..

  Business Response

  Date: 12/17/2024

  As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions.Those terms and conditions can easily be referenced at ********************************.
  The ***************** refund request, in this case, was separate from the reason why the account was suspended. This account was suspended because it was found to be related to another account that was suspended due to unpaid invoices. ******* agree to accoutn suspension when they register to bid with us. I will cite that policy for reference.
  2.3. Exclusion of Users & Rejection or Amendment of Bids - Without limitation to any other remedies, ******* may exclude any User from any Auction and block any registration if the User has breached or threatens to breach these Terms and Conditions or engages in any behavior which ******* in its sole discretion regards as likely to have an adverse effect on the conduct of the Auction or the reputation of *******. Furthermore, ******* reserves the right, in its sole discretion, to exclude products from offers and refuse acceptances, bids or offers, as well as to discontinue Auctions or its Services altogether at any time or for any reason.
  Thank you.

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Been a buyer for the past 6moths now I went to pick up items that i won and paid for and was told my account was locked and was not allowed to be in the build. I called the next day and they said my account was flag for having another account in 2022 witch i never had any account with them besides this one and i was trying to tell the guy that was talking to that there is 4 members in my family with the same name ****** that's why i go by *** he said that he did not care and my account is still locked well now i cant even get in there to see what all bought i had items that i won and paid for and still have not got refund for and even the same day that they said my account was locked the membership fee came out still no refund i had a item i won and played for in canton location that was lost and still not refund for that item and its been like 2 months and still no refund.

  Business Response

  Date: 12/10/2024

  As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions. Those terms and conditions can easily be referenced at ********************************.
  For security and privacy reasons, we are not able to go into to much detail about this situation. We can tell you that the suspension was justified and any valid refunds have been issued to this customer. Customers are able to reference their email history from us in regards to previous purchases.
  I will cite our suspension policy here:
  2.3. Exclusion of Users & Rejection or Amendment of Bids - Without limitation to any other remedies, ******* may exclude any User from any Auction and block any registration if the User has breached or threatens to breach these Terms and Conditions or engages in any behavior which ******* in its sole discretion regards as likely to have an adverse effect on the conduct of the Auction or the reputation of *******. Furthermore, ******* reserves the right, in its sole discretion, to exclude products from offers and refuse acceptances, bids or offers, as well as to discontinue Auctions or its Services altogether at any time or for any reason.
  Refund timeframe:
  The time between a refund request and receiving the refund is dependent on the credit card processor. Once ******* submits the request, the amount of time it takes to process is beyond our control. The credit card processor has direct control over how long this process may take. Nevertheless, the time period between the request and receiving the refund is normally between 7-14 days. Thank you.
  
  

  Customer Answer

  Date: 12/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  *** ****** **

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won my first auction on their app. I set my max at $400 and watched it until the end. When it was over it just said auction ended at a price of $360. I didn't know why I didn't win since I set a higher maximum. It didn't say you won or anything like that. I closed the app and came back to the listing a few times to double check. Same thing, just that it had ended. I began shopping for the same thing on ****** and came back to the app to get the model number. That is when it updated to show I actually did win. I looked at the auction and my account info section for a way to pay and didn't see anything other than that I had won so I thought maybe I have to pay when I pick it up.I got very sick for a few days and wasn't able to pick it up or even stand to look at my phone screen but was still under the assumption that I would pay when I pick it up. Today I'm back to work and was going to pick it up after. I checked the app to see if I missed any kind of deadline to pick it up. I now saw a payment button. When I pressed it, nothing happened, just continuous loading. I closed and tried again to the same result. I tried again later and it told me I waited too long, the auction was voided, and I had to pay $25 to reinstate. Today is 12/5 and the last day to pay was 12/4. I paid the $25, went back to the pay button but it still didn't do anything. I called sever times and emailed them. Email never replied. I eventually got through on the phone and the person there told me the $25 just reinstates my account to bid on things in the future, it didn't renew my commitment to picking it up or anything like that. So I'm still unable to pay for and pick up the item I won. The grand total would have been $442.02 after taxes and fees.

  Business Response

  Date: 12/05/2024

  As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions.Those terms and conditions can easily be referenced at ********************************.
  Customers always have 3 business days to pay for and claim the items that they have won. If the invoice goes unpaid for beyond the 3 business days, then the invoice and the item are considered abandoned. I will cite the policy points here:
  2.6. Winning Bid - The User that entered the Winning Bid will consummate the purchase of the item within the time specified in the Terms and Conditions for the auction. Unless stated in the specific terms and conditions for an auction, all items will be charged to the User's default credit card on file following sale. In most cases this will be the following morning. This amount will include the Winning Bid, all buyers premiums, lot fees, **************** Fee and sales tax, if applicable. Upon receipt of payment, all risk of loss shall pass to User. Winning Bids may not be cancelled at any point following the close of an auction.
  2.7. Lot Closing Time - Specific lot closing times are published on the Site. *** shall not be responsible for notifying any User of a change in any closing date or time. *** will not accept a bid that is received after the closing date and time for the auction and all dynamic close time extensions. In the event that a higher bid is entered within a designated time period, chosen by MAC, of the scheduled lot closing time, the closing time will automatically be extended, in increments specified by MAC, until no bids have been entered in the pre- stated increment prior to the closing time for the auction. Each User is solely responsible for taking such actions as are appropriate to learn of changes to a closing date or time. The User bears the sole risk of transmitting bids so that such bids are received on the site prior to close of the auction lot.
  2.12. Late Payment - User acknowledges that time is of the essence with respect to their timely payment of all funds required under Section 2.6 and 2.11 of this Agreement. In the event that any such payments are not fully made prior to 10:00 am the day following the auction closing date, the User shall be required to pay *** a late payment penalty of up to one hundred ($100.00) dollars.
  2.13. Reinstatement Fee - If a User account is suspended for any reason, the User may be assessed an additional Reinstatement Fee up to one hundred ($100.00) dollars. At ***'s sole discretion a User account may be permanently suspended for repeat violations of the Terms and Conditions.
  We also make mention to invoice and item abandonment in the courtesy emails we send out. 
  According to our email and phone records, this customer did not attempt to reach out to **************** until today. This is via the information given. If the customer would have been to reach out beforehand, we may have been able to do something. In this case, unfortunately, the reactivation does take precedent for the account to be back in good standing. Thank you.

  Customer Answer

  Date: 12/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  

  I feel like their app does a poor job letting you know if you won or not. Even when I realized that and looked for a way to pay, there wasn't anything until the day after the deadline. Suddenly there was a pay button but it didn't work, likely because it was too late. I would accept a refund of the reinstatement fee and just close my account.

  
  Regards,
  
  ***** *****

  Business Response

  Date: 12/10/2024

  In addition to notifications via a customer's account, we do also send out courtesy emails to alert of winnings, invoices, and etc. In this case, the customer unsubscribed from our emails. We always recommend our customers stay subscribed to our emails. 
  Also, we will make mention again, this customer only called after the item went into abandonment. We have no email via the email on file as well. Yes, the item is gone, but the customer is not being charged for it. Thank you.

  Customer Answer

  Date: 12/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  

  I would like the reinstatement fee refunded and close my account. I misunderstood it to be a payment to reinstate the auction, not to simply use the account.

  
  Regards,
  
  ***** *****

  Business Response

  Date: 12/10/2024

  Per our terms of use, once the reinstatement fee is paid, the account goes back into good standing. Because of this, we will have to deny the customer's request, as to keep our end of the agreement. We do apologize for any inconvenience. We will cite the policy point here.
  2.13. Reinstatement Fee - If a User account is suspended for any reason, the User may be assessed an additional Reinstatement Fee up to one hundred ($100.00) dollars. At ***'s sole discretion a User account may be permanently suspended for repeat violations of the Terms and Conditions.
  

  Customer Answer

  Date: 12/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  

  Policy and practice don't always align which is why I'm seeking an exception. The intended ways to notify didn't occur. In my part for, I'll assume you're right without verifying for myself, opting out of emails. Is it all or nothing or different types of email to receive or not? Your part for poor app design. The availability to make payment (button) prior to the due date was not present until after it was too late. I take responsibility for being sick and unable to check again for a way to make the payment and when the deadline was up to 2 days before it was too late. I checked on the day the auction closed and 3 days before the deadline. I made reasonable attempts. I'm not trying to claim the item or its value, only the unclear fee since email support still never responded and phone calls went unanswered. I pressed star to call me back. That never happened. The emails, the phone calls, the fee all happened while I had a non functioning pay button on my screen. There was conflicting signals about being able to finalize the auction with no one to give an official answer other than digging into how many lines of TOS.

  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:12/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I watched an action close for $400 (over $150 under my max bid amount) on multiple devices but when I took a look at the invoice I see the final price showed my max bid price. They seem to be jacking up the price of the items after the auctions closes to the max bid amount of the winning bidder. This feels like fraudulent activity and I will be filing a complaint with the Attorney General and sending the details to the local news channels to spread awareness of their fraudulent practices.

  Business Response

  Date: 12/03/2024

  We soundly reject the accusation of "fraudulent activity" when it comes to bidding. All of our bid prices are set by the customers who bid on the item. 

  We do recommend the user take some steps to ensure optimal use on any device.
  First step would be to make sure that their Wi-Fi or data connections are sound. The smallest break in any of those could those off communication with our server. 
  Second, we always recommend that our customers do a clear data cache on their devices regularly. This will help ensure optimal use.
  Finally, we recommend that our customers do not have to much data in use at 1 time. For Example, the more items a customer has on their watch list, the more data memory is being used. This can cause a slow down on any device as well. 
  
  If a customer ever has any questions or concerns, they are always able to reach out to our customer service department. **************** is available Monday through Friday 10am-6pm EST. The email address is ************ and the phone number is ************. Thank you.

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an appliance dolly, the photo showed a complete dolly and did not list as damaged. When I went to the ********************* Mac Bid and located item it was sitting on a stack of boxes so I had to pick up the item to remove it from the boxes on which it sat. When I picked it up the wheel fell off because it was missing the retaining cap on the wheel. I pointed this out to an employee who got a manager. The manager pretended to not understand me, told me to read the poster, and walked away from me. The employee or employees should have noticed that the wheel falls off when the item is moved and listed it as damaged .That would have changed how I and I assume others would have bid. The dolly cannot be used to move appliances and I should be refunded the amount spent.

  Business Response

  Date: 11/26/2024

  As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions.Those terms and conditions can easily be referenced at ********************************.
  I will cite the "Open Box condition code here.
  2.10.2 Open Box - Open Box items were sold by a retailer,and potentially used before being returned by the customer. Open Box items may be damaged or have an opened box with missing pieces, so unless the condition of a specific item is explicitly stated, User should not make any assumptions other than the item may be ripped, scratched, non-functional or otherwise damaged. All Open Box items are sold AS/IS. *** makes all items available for inspection prior to bidding, it is the responsibility of the User to inspect all items before placing a bid on the Site.
  Customers are always more than welcome to inspect many of our items before they place their bid. We actually encourage inspection before a bid is placed. We do offer the **************** for many of our items as well. I will paste the ***************** terms for reference.
  2.16. **************** - A User may elect to purchase **************** for any individual item in the auction. This purchase is elected at the time the bid is placed in the auction. The cost for this product is specified at the time a bid is placed. The price will not change as the bid increases. The **************** product allows the User to return the Item, for which the product was purchased, within 5 Business Days following the pickup of the item. This return is treated as a ********************* return, and a reason is not required to process the refund. If an item is transferred from another location, the User is allowed to return the item within 5 Business Days following the pickup of item from the new pick-up location.
  If customers ever believe an item is not congruent to the listing, they can bring it in for a Manager Review. A manager would review the item and then compare it to the listing to see if a refund would be warranted.Customers always have 30 days from the close of the auction to ask for a review. A review can be done at any location. Reviews are at the complete discretion of the manager.
  Auction liquidation is very much a learning experience and it isn't always for everyone. It is our goal to give these items a second life by keeping them out of landfills while saving our customers up to 80% off of retail prices. If one follows our terms and conditions, auction liquidation can be a great thing for many people. Thank you.

• Initial Complaint

  Date:11/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for item. Tried to place hold with debit card. (You have three days to pick up an item and my car was being repaired.) One had insufficient funds for $5. Tried another debit card twice (which did have funds). Entered manually twice, wouldn't take. Called bank this morning, nothing wrong on my end. Called business (day 4 at 10:15am) asked if they could please make an acception due to circumstance of their app not taking my card. They saw that I made three attempts to hold the item. They refused. Spoke with ***. I then asked to speak with a manager. Manager called a few hours later. ***** He sees that I attempted to hold, still will not let me. Says there is nothing that they can do but clearly they can and won't. Their app has NUMEROUS issues and they know it. This was a small exception to make as I am a repeat customer. So now what happens is that they keep the money that they made from me as now they call it "abandoned".....but really it's not as I am willing to pay to get it. I feel deceived as it is NOT costing them to let me come pick up the item. There are times when life happens and as a prior business manager myself, exceptions should be made at times.

  Business Response

  Date: 11/19/2024

  As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions.Those terms and conditions can easily be referenced at ********************************.
  It is the responsibility of the customer to purchase a hold for an item if they are not able to claim the item within the standard 3 business days for pickup. We also, did not have any other reports of customers having trouble purchasing a hold or transfer outright for an item. 
  If what the customer is sayin is true, we always recommend using our website, via a computer, as an alternative to the mobile app. 
  It is worth noting that, according to our call logs, this customer did not even attempt to reach out until the actual day of abandonment. If they would have reached out beforehand, there may have been something we could have done. 
  We do understand that life does happen sometimes. In regards to this, the customer is failing to mention that multiple exceptions have been made to them in the past. 
  The customer would also have been able to send someone else in their place if need be as well.
  With all of this being said, we are still very sorry the customer feels this way. Auction liquidation is not always for everyone and that is okay. We do wish this customer the best moving forward. 

  Customer Answer

  Date: 11/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

  As I explained to the representatives, my car broke down and I could not make the drive to ************* from **** PA.  I tried to place the item on hold but the app would not allow it.  As I had to take care of the car first, calling MacBid was not a priority at that particular moment and that I would call them in the morning when they open at 10am which I did.  It's very hard to get through. I feel they need to refund my money due to the circumstances.  No one is perfect.  Nor are they. 

   

  
  Regards,
  
  ********* *******

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased an open box item. ******* claims "At ******* we buy returned and overstocked goods from top retailers and sell them in online auctions." Instead of receiving a toaster that had been purchased and returned by a customer, I received a toaster that was several years old, literally corroded stainless steel on the outside, covered with food stains and the plastic base was warped. None of this was shown in the pictures or placed in the description, but was easily noticed and obvious when ******* put the item up for sale. ******* is selling items that were returned fraudulently by customers, and then trying to pass the fraud on to me rather than address with the original purchase. Their terms do not cover the case where a return was fraudulent, only legitimate returns I had purchased insurance, so received a partial refund, but I am still out the insurance fee and a transfer fee, and my time and effort and expect to be reimbursed.

  Business Response

  Date: 11/07/2024

  As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions.Those terms and conditions can easily be referenced at ********************************.
  I will cite the "Open Box condition code here.
  2.10.2 Open Box - Open Box items were sold by a retailer,and potentially used before being returned by the customer. Open Box items may be damaged or have an opened box with missing pieces, so unless the condition of a specific item is explicitly stated, User should not make any assumptions other than the item may be ripped, scratched, non-functional or otherwise damaged. All Open Box items are sold AS/IS. *** makes all items available for inspection prior to bidding, it is the responsibility of the User to inspect all items before placing a bid on the Site.
  Customers are always more than welcome to inspect many of our items before they place their bid. We actually encourage inspection before a bid is placed. We do offer the **************** for many of our items as well. I will paste the ***************** terms for reference.
  2.16. **************** - A User may elect to purchase **************** for any individual item in the auction. This purchase is elected at the time the bid is placed in the auction. The cost for this product is specified at the time a bid is placed. The price will not change as the bid increases. The **************** product allows the User to return the Item, for which the product was purchased, within 5 Business Days following the pickup of the item. This return is treated as a ********************* return, and a reason is not required to process the refund. If an item is transferred from another location, the User is allowed to return the item within 5 Business Days following the pickup of item from the new pick-up location.
  If customers ever believe an item is not congruent to the listing, they can bring it in for a Manager Review. A manager would review the item and then compare it to the listing to see if a refund would be warranted.Customers always have 30 days from the close of the auction to ask for a review. A review can be done at any location. Reviews are at the complete discretion of the manager.
  Auction liquidation is very much a learning experience and it isn't always for everyone. It is our goal to give these items a second life by keeping them out of landfills while saving our customers up to 80% off of retail prices. If one follows our terms and conditions, auction liquidation can be a great thing for many people. Thank you.

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Terminated my account without just cause and they won't cooperate to tell me what I've done so I can correct the problem.

  Business Response

  Date: 11/04/2024

  
  As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions.Those terms and conditions can easily be referenced at ********************************.
  The customer's account was suspended because it was found to be in relation to another account that was suspended due to chargebacks. ******* takes chargebacks very seriously being it is a costly and messy process for us to deal with.
  Customers agree to account suspension, for a multitude of reasons, when they are registering to bid with us. I will cite that policy point for reference. 
   2.3. Exclusion of Users & Rejection or Amendment of Bids - Without limitation to any other remedies, ******* may exclude any User from any Auction and block any registration if the User has breached or threatens to breach these Terms and Conditions or engages in any behavior which ******* in its sole discretion regards as likely to have an adverse effect on the conduct of the Auction or the reputation of *******. Furthermore, ******* reserves the right, in its sole discretion, to exclude products from offers and refuse acceptances, bids or offers, as well as to discontinue Auctions or its Services altogether at any time or for any reason.
  Thank you.

  Customer Answer

  Date: 11/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ****** M *****

• Initial Complaint

  Date:10/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 20, 2024 Product Pallet 8974 #2 Location: ********* - A Invoice: ******** $273.92 Paid NO, the customer service was non existent. Wasn't heard. This place is an absolute rip off as I mentioned in my review. The terms and conditiond state the following: 2.5. Item Inspection - All items will be available for inspection prior to the auction. All Users should inspect items prior to bidding. Failure to inspect an item is not the fault of MAC and will not be deemed reason for issuing a refund (see Section 2.10).This is inaccurate and a lie. They are using a legal loophole. I will explain. In order to inspect and pallet of items, which come in a huge and deep box with only one side open, you would need to remove everything from the box to be able to inspect whats beneath the first couple of layers. Catch is, you are not allowed to place things on the floor, or basically set them down. Now how in the h*** can that be done? Impossible and illegal!! Mic Drop! Gimmie my money back!

  Business Response

  Date: 10/31/2024

  As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions.Those terms and conditions can easily be referenced at ********************************.
  All of our pallets fall under our Open Box and Pallet auction policies. I will cite both of those here for reference.
  2.10.2 Open Box - Open Box items were sold by a retailer,and potentially used before being returned by the customer. Open Box items may be damaged or have an opened box with missing pieces, so unless the condition of a specific item is explicitly stated, User should not make any assumptions other than the item may be ripped, scratched, non-functional or otherwise damaged. All Open Box items are sold AS/IS. *** makes all items available for inspection prior to bidding, it is the responsibility of the User to inspect all items before placing a bid on the Site.
  2.9. Shortage or Damage Claims - No shortage or damage claims will be allowed after the items have been removed from the premises (see section 2.10). *** shall not be liable for non-delivery to any User of all or any portion of a lot/item, other than for the return to the User of the corresponding portion of the sum paid on said lot/item. All of the limitations contained in Section 9 and 10 below shall apply.
  2.9.1 Inventory List for Pallet Items - The inventory list provided for the contents of a Pallet Item are provided for representative purposes. All Bidders must inspect pallets thoroughly to have a complete list of the contents of the pallet. Refunds will not be given for missing items from a pallet sale.
  Although we do try our best to list the items in a pallet, that list is for representative purposes only. Customers are always more than welcome to inspect many of our items before they place their bid. We actually encourage inspection before a bid is placed. Thank you.