Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 24th 2025 I took my car to South Hills Kia in ******** PA because it had a recall on a fuse. When I was there she said there was also a recall for the remote start. They went and did the upgrade to the remote start and changed out the fuse. When they did the upgrade to the remote start it blew something out in my car. I took it back on April 4th to get a new remote start. They believe this could be the issue and I told them it has to be a factory remote because the car does not like the aftermarket. Having aftermarket, the car starts up by itself. I had that happen twice. They replaced the remote start and it was still having issues. Ever since and they have been back and forth trying to find an issue and why my car now will not start and is acting up. They've had it for over a month and still no resolution. They destroyed my car and I believe that they now owe me a new one. This is a huge inconvenience to me. They did give me a loaner car but this car is even having issues and it is costing me more money in fuel as my car is more fuel efficient. I'm not getting any answers just a run around with a text chain back and forth saying that they tried different things and nothing is working. This needs to stop and as I have stated, I believe they owe me a new vehicle.

  Business Response

  Date: 05/07/2025

  Ms. ****** vehicles issue is as a result of a Recall (software update) that is causing the remote start to not properly function on her 2011 Sorento.  We are working directly with *** nation tech support to resolve the issue.  We communicate daily with them on resolution.
  We currently are obtaining Ms ****** second remote per *** **** support request.
  We are also in communications with the local *** technical person for additional guidance to resolve this issue with the remote start
  As for the vehicle she is driving.  The vehicle she received as a loaner is a 2025
  Kia ******* should be receiving better gas mileage than her current vehicle (2011 kia *************** The SELTOS shows 28 city MPG vs her 2011 Sorento that shows 21 city MPG.
  We will continue to work to resolve the issue caused by performing the Software update, causing issue with her remote start.  *********** staff will continue to communicate with Ms. ***** as we resolve the issues caused by the recall (software) update.
  
  

  Customer Answer

  Date: 05/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. The issue going on with my remote start is not due to the recall but it is due to the mechanic upgrading the remote start. When the remote start was upgraded, instead of kicking it back out, it blew something out in the car. As for the gas mileage, I can get 438 miles in a fill up with my car and the loaner car I can only get 363 miles at fillup. This is costing me more money in gas. They have had my car since 4-4-25 and still no answers. This is a huge inconvenience for me. My car is also larger. The loaner car is smaller making it more difficult when getting my grandchildren and trying to take them somewhere. I cannot fit as much things in this car as I can my own. The issue needs to be resolved, my car fixed with no other issues, and get my car back or I believe they owe me a new vehicle for damages and inconvenience.
  
  Regards,
  
  **** *****

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new 2023 *** **** from this location on 6/16/2023. I have now owned this vehicle for approx 1.5 years and in that time have taken it in for an oil pump related recall, have maintained oil changed (primarily through a family member, but also through a shop when said family was unavailable), have changed the tires, had it inspected, etc. Approx 3 weeks ago, the car shut off while driving. The vehicle did turn back on but would quickly shut off again. I immediately had the car towed to the nearest *** location where they said it could be weeks before being looked at and where they refused a loaner vehicle. I was then forced to rent a vehicle on my own as this is the sole transportation for myself and my three children. After over a week, I was informed by the dealership that they needed a master mechanic to further look at the car, which would take another month, and to tow it to my original dealership. I had it towed to the original dealership (South Hills Kia), where they also declined a loaner vehicle. They informed me that the entire engine needs to be replaced, in addition to a few smaller related repairs. I submitted my service records to them, as I would hope engine failure after one year of ownership would fall under warranty, and it has been denied. I am being told that there is build up in the engine indicative of a lack of maintainance. I maintain that this vehicle was kept up with, and that any build up or oil issues stem from a problem with the engine itself (or perhaps the original recall of the oil pump caused a problem that went undetected). I believe that it's criminal to expect a Customer to pay out of pocket for a $7,000 repair, in addition to spending thousands on rental cars all for a vehicle that is by all accounts still new. My hope is that the dealership does the right thing, approves the warranty claim and fixes the vehicle without trying to hide behind small print and technicalities to avoid responsibility for their product.

  Business Response

  Date: 01/08/2025

  ***************** was towed to our facility from another *** dealership.
  Upon review of the vehicle its was determined that the vehicle required that the engine be replaced. We are required, By ***, to obtain their (***) approval for warranty repairs.  We needed to email pictures, videos and maintenance records.
  We sent these required items to *** in an attempt to obtain approval from the engine replacement. *** declined the repairs, under warranty, due to lack of maintenance. This determination was as a result of the items emailed to KIA ********** Videos and maintenance records).
  While *** alone makes the determination if a repair is covered under their warranty. It is based upon items emailed sent to them.  We did observe the engine oil and drip stick which where very thick and dark.  This is a normal signed of lack of routine oil changes.
  Also the oil change receipts provide show oil changes by ***** ************** on 9/15/24,5/6/24 and 9/1/23 and showing ******* Filter S2808.
  According to the vehicles CarFax, which we are required to provide to *** for authorization, the vehicle had its oil changed at ********* on 1/11/24. 
  The current oil filter on the vehicle was a Valvoline not a STP as stated on the 3 oil change receipts provide.
   Ultimately, it is not the dealerships decision to approve or decline any warranty repair, it is *** decision because they provide the warranty on the vehicle.  Thus *** pays for the any and all warranty repairs.
  If Ms. ******* wishes she can contact *** customer relations again to review *** decision.    

  Customer Answer

  Date: 01/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I maintain that my car was upkept in accordance with the warranty guidelines. However, I am personally not a mechanic and did not preform the maintance/oil changes and therefore cannot verify personally which filters/types of oil were used. I do feel that maintaince aside, a brand new vehicle should be expected to last longer than 1.5 years without catastrophic engine failure. I also would like to note that engine failure is an unfortunate habit with *** vehicles, enough so that there are current class action suits against the company for it. While my vehicle is not part of this suit yet, I aver that it was only too recently produced and will likely join the ranks of defective products. In addition, this vehicle was decided upon for purchase, in part, due to its "smart" features which include in-vehicle diagnostic testing, a phone app that alerts drivers to things like low gas, tire pressure, windshield fluid and oil. It was also expected to include the normal features such as dashboard lights to indicate things like overheating, oil problems, engine and battery issues, etc. As the sole driver of this vehicle I can attest to the lack of any notice from the vehicle or ***s app of a problem. Even currently, I am able to access the vehicle information via the app and the diagnostic sections is telling me that the engine and oil are both without issue. While I believe the mechanics that there is a problem with the engine, I would have had no way to know this in order to get it to a dealership quickly enough to avoid such a massive problem. If, as your response indicates, this problem were a result of failed maintainance on my part, I ask you to please explain why I have never been notified by the vehicle or the diagnostic app of any overheating, any need for or excess of oil, or anything else indicating a problem. I again maintain that this failure is the result of *** selling a faulty vehicle, either with an engine predetermined to fail or with faulty sensors an diagnostic tools that would have provided an opportunity for early intervention, and implore you to do the right thing in not forcing me to become financially distressed due a problem that I did not cause, even more so than I already have been.
  
  Regards,
  
  ***** *******

  Business Response

  Date: 01/10/2025

  I talked to Mrs ******* and explained that it is KIAs decision not to cover the engine.

  South Hills KIA only provides videos, pictures and documents.  We can only provide information based upon what we see, then the decision is KIAs to make a determination 

  I told her to contact *** consumer affairs and ask for them to re-review the case.

  Mrs ******* agreed to contact *** consumer affairs.

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have purchased 5 new cars from ***'s South Hills Kia over the years. Currently own a 2017 ********* & 2017 Kia ***** We have the Niro at the service center South Hills Kia *******************. Car having an issue with back latch. Have had the car there 3 times for the same problem. Each time had to pay $100 to open a claim. So, paid $300 and the car is not fixed. They replaced sensor, door handle and back latch. Still not fixed. Now they want me to pay $700 something with the antenna & wiring harness. If that fixes the problem I have to send the invoice to ******************** to be reimbursed. If it's doesn't fix the problem we would be out the money because the Insurance won't pay unless it's fixed. Appraiser come to the service center to look at the car. The service center was to have rear bumper removed, they did not and refused. I have spoke to ******************** they stated that they had already paid 2 claims and I should not have to pay money in advance. I spoke to ******* the service manager at South Hills Kia told here what was going on. She told me she would look into the matter. She called back in a few hours and said they won't do any thing about it. Said if I would like I could trade the car in, she would give me a great deal. I feel this is theft, scam, fraudulent charges or what ever you want to call it. NO I will never purchase a car from them again

  Business Response

  Date: 12/30/2024

  ID: ******** ******
  For your convenience I have attached all 4 recent repair orders for the ****** vehicle and the response from ****** on coverage to remote antenna.
  The reason for the multiple deductibles was each time the repairs were performed (over 3 months) the issues were completely difference.  This is the policy for every service contract company we deal with.
  9/9 Parts ordered for Steering Wheel and Door handle (No Charge)
  9/27 Steering wheel button replaced ($100 Deductible)
  12/4 Door Handle (from prior repair order) and replace the Rear Latch (not on Prior repair orders) $100 deductible.
  12/13 no charge Customer did not authorize repairs
  Ms. ****** talked to *******, who told her she was a sales manager, not the service manager as she claims. Our service manager was on vacation when Ms. ****** contacted her.
  When ******* explained to her the deductibles are charged (by the service contract company) not but us and her claims (3 month apart) are for different repairs.
  As you can see in ******* response, we were unable to duplicate the issue in question.  The also agreed to cover the repair if it does correct the issue Ms. ****** requested. It is in ******* response that they are requesting the customer approve replacement of the part and will review the claim if issue is corrected.
  We do not know why Zurich would have told Ms. ****** differently since our communication with ****** (see email) said different.
  As you can see from the latest repair order the vehicle was showing a computer code for the rear antenna being bad. There would have been no reason to remove the bumper for an adjuster, who told the tech he did not need to remove the rear bumper because of the computer code.  The technician prior to the adjustor showing up had already removed the rear bumper to examine the antenna.
  We have and will continue to repair Ms. ****** vehicle in accordance with the Zurich Service Contract she purchased.
  

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sept. 10, 2024 had my *** **** (2017) towed into South Hills Kia. Spoke Service Manager (***) ************. *** didnt look at it until Sept. 23rd ! He called me said the engine block was bad due to a rod being thrown. Case # ******** said he has to wait to see if its under warranty. I called *** of America and they told me it will be covered 100% under warranty. Called *** on Sept. 26th said he hasnt heard back. Called on Sept. 30th and *** said it is still under warranty now has to order engine block. Called Oct. 2nd *** said block should be in by end of week. Called Oct. 4th, has cars in front of his before he can get to it. Called Oct. 8th said its in the shop and should be by end of the week. Called on Oct. 12th not ready - couple more days then we have to test drive it. Called on Oct. 14, 15, 18, 22, 28 and Nov. 2nd to see whats is happening with my car. Called on Nov. 4th and *** said engine looks to be done need to cycle drive it. Then *** called back later and said it has a cracked exhaust manifold and covered under warranty. Needs to order the parts another week to 10 days. Calked *** ** America Consumer Affairs and explained everything above - their response was They cant really do anything because Family owned Dealership and I just have try and work through them. Filing BBB complaint and she said thats your right. Have a nice day and hung up. I was not offered a loaner car and my auto insurance does not cover rental for this type of thing. I have borrowed my Grand Mothers car going on 2 months now and shes extremely upset at this point because she has to ask people take her places because she knows I need the car for work. I also told *** Consumer Affairs that I will be sure to let everyone know how *** ******* is. I have spoken to at least 4 other people that owned a *** whose engines did the same thing. This has been and continues to be such a huge inconvenience and no one at *** cares one bit. Thank you, **** *******

  Business Response

  Date: 11/05/2024

  Mr. Chapels vehicle was initially looked at on 9/23/24.  We Received *** authorization for the repairs on 9/26/24.  At, which time the initial parts were ordered.
  The initial parts were received on 10/16/24 at which time the repairs were put into Techs list for repairs.  Once the Engine was torn down was sent to the machine Shop to be Cleaned and inspected.  At this point additional parts were ordered.  The Engine was completed 11/1/2024.  Once the engine was running we found the manifold contained Oil. 
  It required many drive cycles to verify its was working properly and no DTCs appeared.
  This process was completed 11/5/2024 and Mr ******* can pick up the Vehicle.
  
  

  If you have any additional question feel free to contact me directly

   

  ***** ******

  ********************

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2020 *** *****, that supposedly has a ******* mile/10 year warranty. The cam shafts went bad, 4 years (******) miles into me owning the car, & *** is claiming the vehicle wasn't properly maintained, and they will not cover to fix it.

  Business Response

  Date: 10/11/2024

  Mr. ******* has been contacted and his vehicle repairs are in process.
  Asking for vehicle maintenance records is standard from *** for all engine repairs
  
  

• Initial Complaint

  Date:11/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for a service that wasn't done. Then the VIN isn't correct even though I explained to them it was a different vehicle. They said the BCM was bad and needed replaced yet in the description on first page said they updated software in this "bad" part. When I called the man told me there was more than 1 BCM which isn't correct. I'm assuming that since I'm a woman he knew I wouldn't know I was being lied to. This shop never does anything they say they will. Not the first time I have had an issue but it will be the last as I will never go back

  Business Response

  Date: 11/27/2023

  
  Attached is a copy of the repair for *** ******* with the corrected Vin, which she received once the Vin issue was discovered.  The VIN confusion was because she purchased a vehicle (same year,make and model) of her prior vehicle.  The appointment was made (with our appointment company) using her prior VIN.
  
  All work she requested and was charged for was performed
  
  Programmed a Key
  Diagnosis why vehicle would not come out of park.  We performed the Diagnosis per KIA’s procedures and determined the BCM had a internal short.  We recommended replacing the BCM (per KIA recommendation) to correct this issue, but ** ******* declined. 
  
  All recalls were performed at no charge to the customer.
  
  Please feel free to contact me if you have any additional questions 

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from South Hills Kia last Tuesday, June 6, 2023. We ordered this car in early April and had been waiting for it to come in. Throughout the process, I had informed them I was using a PNC Check Ready loan. PNC’s website, clearly in conjunction with Kia’s corporate office, made it clear that any manufacturer dealer in the US will accept the PNC Check Ready check. This is a valid check that the customer writes the business name and amount, just like any other check. 24 hours prior to the appointment time we made for the transaction to occur, the finance manager called me and informed me they would not take my check. This didn’t sound right to me, so I asked Joey J******* and Pat W***** to send me their stance in writing so I could investigate the validity. They both declined to put it in writing - which made it even more clear to me they were not following Kia policy. Because of their deceptive behavior to try and force me to use their financing (which I refused to do because of their business practices), I had to cancel a morning of meetings to go to PNC, where I canceled my check ready loan and had to apply for a different loan type, which increased my rate. I have a baby due in three weeks and this was the car we wanted, so I still went through with the transaction. However, these two employees are the epitome of the car salesmen stereotype. I believe Kia Corporate and PNC corporate should be made aware of this dealership’s lack of business ethics, as neither would appreciate fraudulently identifying this as an invalid payment method. If PNC and Kia stand by this decision, I would like someone from their corporate offices (not the dealership) to contact me and explain why this is acceptable behavior. The dealership, run by Pat W******* relative, clearly has no concern operating this way, so Kia corporate should be made aware and need to put something on their site stating this dealer’s position on PNC Check Ready loans.

  Business Response

  Date: 06/13/2023

  TeSouth Hills KIA does not accept PNC loan ready checks
  because they are not made out for the exact amount for the required the
  transaction.  These checks have
  conditions on them that South Hills does not always know if they are met prior to
  completing the transaction.  The amount
  of the checks requires the dealership to complete, which PNC may reduce if certain
  conditions are not met. (Ex: equity position of the loan). 
  The dealership does accept PNC checks made out for the, by
  PNC, for the exact amount of the transactions. In Mr. H***** case we did accept
  the PNC check.
  Mr. H*** was informed of our position on PNC loan ready checks
  prior to him showing up at our dealership for delivery of his vehicle.
  PNC websites cannot require an individual dealership or manufacturer
  to accept an incomplete PNC check.

  Customer Answer

  Date: 06/13/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  The item I disagree with is that they DID NOT accept my check ready loan check. They forced me to either use their financing or change my loan type with PNC to get a different kind of check. I understand their position and would like to file a complaint with Kia Corporate on the matter.
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  **** ****

• Initial Complaint

  Date:02/01/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to this dealership for an oil change and an annual state inspection. The dealership stated that my vehicle failed inspection because it had three broken tire belts, but the dealership still charged me $29.95 for the inspection. I asked if I would be charged an additional $29.95 if I returned to the dealership, and one of the service advisors informed me that I would be charged an additional $29.95 if I purchased new tire belts from another shop and came back and had the inspection done at the shop. In other words, I would be penalized if I purchased new tire belts from a merchant that offers lower prices. It is my belief that this dealership purposely looks for defects in customers' vehicles in order to fail them so it can sell them additional goods and services which I believe is unethical. This dealership has failed my vehicle's inspection once before, and I have become suspicious of the business practices of this company. Please investigate this dealership's business practices. Thank you.

  Business Response

  Date: 02/02/2023

  *** ********* vehicle failed state
  vehicle inspection because the rear tires had broken belts.  One of his issues when he brought in the
  vehicle was his description of “when driving the vehicle car wobbles in motion”.  This was a result of the broken belts in the rear
  tires.  It is mandated that the vehicle
  be registered as a “Failed Inspection” if the customer takes possession of the
  vehicle without having the repairs performed that put the vehicle within legal
  state vehicle operating guidelines.  *** ******** was appropriately charged for the performance of the inspection
  whether the vehicle passes or not as per Pennsylvania law.  He chose to remove his vehicle without
  performing the repairs needed at that time.  Hence the charge for $29.95 ensued for the inspection process as per
  Pennsylvania law.
  It is a Certified PA safety inspection
  technician’s responsibility to verify a vehicle meets PA state inspection
  requirement so vehicles on the road are safe for both that vehicle as well as
  other vehicles on the road, not to mention the safety of the people within.
  *** ******** was at his discretion
  to have repairs done anywhere he was comfortable with.  And he was withing his rights to take his
  vehicle anywhere for RE-inspection.  That
  RE-inspection is an ENTIRE inspection of the vehicle again as ANY inspection station
  is required by Pennsylvania law to perform it again.   Thus, a
  second charge would ensue as required by PA vehicle inspection laws to reflect
  that second inspection process.
  South Hills takes offence to *** ********* use of the “UNETHICAL” term.  It
  is every technician’s responsibility, when performing a PA state safety inspection,
  to inform the customer of all conditions on the vehicle that fail this
  inspection.  This issue was pre-existing
  based upon his expressing a “Wobble” when bringing the vehicle into South Hills.  The customer then has the option to have
  these repairs done by us or another facility so that the PA state inspection
  process can be completed and an updated inspection sticker placed on the
  vehicle.
  Also, he claims we “purposely look(s)
  for defects” and yet *** ******** himself stated that his vehicle has a “Wobble”.  He contradicts himself by describing a
  problem with his vehicle, and then becoming upset over the diagnosis of the
  cause of his “wobble”.
  South Hills has been in business for
  almost 50 years and takes pride in what we do and the satisfaction of our
  customers.

  please feel feel to contact me if you have any questions

   

  Larry W*****

  ************ *** ***

   

  Customer Answer

  Date: 02/03/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  The shop wants me to purchase tires from them at a higher rate as a condition of waiving the additional inspection fee, so there is a profit motive behind this.  If the law required them to charge me $29.95 per inspection, then they would still charge me regardless of whether I got my tire belts replaced by them or by another shop.  I will be taking my business elsewhere because I do not like the manager's attitude or response.
  
  
  Regards,
  
  
  ****** ** ******** ***

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i went to this kia location needed a spare tire put on/ because my vehicle is lifted they denied me service saying they can blow my air bag suspension out. when i do not have air bags and i told them that. they said my vehicle is falling apart with brand new inspection stickers, the bumper cover is broken due a not at fault accident. bumper cover is cosmetic damage does not impede on driving capabilities.

  Business Response

  Date: 12/01/2022

  Customer was told prior to arriving, via text with a non-service employee, we could not work on his vehicle that day.  Vehicle prior had never been serviced at our dealership.
  
  In text he asked the non-service employee to pull vehicle in back and just change the tire.  This individual is not trained to this and the employee told him no.  Told him to go to our chrysler dealership which he did not.
  
  When he arrived was told could not change tire first because we did not have time or personnel to perform the repair and second after visual inspection of the tire and vehicle, the replacement tire and vehicle was unsafe.

  Customer Answer

  Date: 12/01/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ***** ******

• Initial Complaint

  Date:11/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 8th, 2022, after multiple inquiries about a Kia Sportage Hybrid, I decided with a sales person named Eddie A****** that I would like to buy a 2023 Kia Sportage Hybrid EX Prestige. He claimed I could put a deposit down and that they could refund the money no problem. The car was to be expected on October 22nd, 2022, but I knew it could have been longer due to manufacturing shortages. In that time, I found the vehicle significantly cheaper elsewhere. Today, I called Eddie to get my deposit back. He claimed they don’t just keep records and that he’d need my credit card information again and I reluctantly gave the information to him verbally over the phone. Then said he needed to talk to someone so that they could look up my card and find the transaction. He then said, “you know what, you made us hold the car a month for you, so we are going to refund you when the car sells”. That I took the car from a ton of buyers while it’s one car, and from the beginning he said hybrid inventory sells so well, I should put a deposit down. I never got a receipt of the deposit, but I did see it appear on my credit card statement. I never received services or goods from this dealership and Eddie was clearly speaking emotionally and not rationally.

  Business Response

  Date: 11/23/2022

  Customer request for refund was already summitted to office for processing.

  should be completed within 5 days