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Business Profile

Online Retailer

Prana Heart

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/22/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered 4 bracelets from Pranaheart as Christmas gifts back on November 25th, 2023, Order #314188. We spent $106 Canadian. I sent them and e-mail just before Christmas, letting them know I still had not received my order. I have sent them several e-mails, messages on facebook and messages on Instagram. It is now January 22, 2024 and when I look at tracking, it says it still has not been processed or that it is still at the warehouse.
    I would like a full refund.

  • Initial Complaint

    Date:10/17/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently filed two complaints with this company. The last time I did business with them was in 2019. They were slow then, but its been 41 days (Sept 2) since they took my CC money and they still have not mailed out my order. I am writing to you to let you know that I received an email from Everyday Mindfulness on Sept 12th stating my order was running late. But I have not received any further emails with status of my order.

  • Initial Complaint

    Date:10/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order from this company on June 11,2023. The money came out of my bank on June 12 is US funds for 85.46 US dollars. On July 20, 2023 I received an email from Prana Heart that my order was on the way.
    I have received nothing else and have tried to phone (always busy) and email (email bounces back).
    When I track the order ( APC tracking number: ****************) it says :Jul 21 2023 10:12 AM Parcel Data Received, Shipment In Route To US Export Warehouse. I emailed the delivery company APC and their response was "I am showing that we received the data electronically for your parcel on 21 July 2023. To date, we have not received the actual parcel".

    I would like a resolution to this, money back and to warn other people.

  • Initial Complaint

    Date:07/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a bracelet from Prana Heart on June 12, 2023 and my credit card was charged $21.98. I have repeatedly sent emails to check the shipping status (all emails bounce back) and have tried to call their customer service number which is a constant fast busy. I would like to get a refund as clearly they have no intent of sending the merchandise I ordered.

  • Initial Complaint

    Date:06/22/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered bracelets from this company on June 3,2023 and as of June 22, I have not received any shipping information or any updates about my purchase . I’ve ordered from this company in the past and had no issues so I didn’t think it was a scam. I’ve emailed their support with no response. I’ve filed reviews online with no response . I want my money refunded. There no reason for it to take this long. It’s unprofessional to not follow up in any manner.

  • Initial Complaint

    Date:02/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed 2 orders ( 12/21/22 & 12/22/22) for several bracelets. After they we delivered I realized there were two duplicates. They state they have a 30 day refund policy and to call or email to get the refund. I called several times and the phone was busy. I emailed 6 times (Jan 4,6,7,11,14,16) with no response. Their website shows that whoever used to provide the help under the contact us portion doesn't support the business anymore. I just need to return 2 items ($24.99 and $28.99) in accordance with their 30 day return policy.

  • Initial Complaint

    Date:01/31/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/3/23 I placed an order for 3 bracelets and the charge of $62.87 was debited from my account. I after 14 days of not receiving a change in the status, being processed, I wrote to their customer service asking for a status update. There was no reply so I tried calling their 855 number and all you get is an instant User Busy. So I sent another email to customer service on 1/26/23 asking for a refund or status update.

    At this point I would just like my money back and be done with this company.

  • Initial Complaint

    Date:01/05/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 11/28/22, they took money and never sent product. I emailed them 12/2/22 and 12/28/22 and they will not respond. If you look At comments to posts on their website you can see several people are having the same issue. I no longer want the product just a full refund

  • Initial Complaint

    Date:01/04/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on November 26, 2022 totaling $72.76. The items were supposed to be Christmas gifts. I received one email saying there might be a delay, have not received the items or communication to date. I sent an email and Facebook and Instagram messages requesting customer service assistance for a refund with no response. I attempted to call the customer service number and it is consistently a busy tone so I am unable leave a message.

  • Initial Complaint

    Date:12/15/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an oval bracelet from this company's website. The picture of the bracelet does not accurately reflect what I was sent. The bracelet I was sent was small and not as definitive like the picture. I tried to call the company and their phone does not work. They asked for an email which I sent 3 days ago and have not received any response. I want a refund.
    ***************************************************************************

Prana Heart is NOT a BBB Accredited Business.

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