Reviews

Review Details

• Review fromRajesh C

  Date: 02/04/2023

  1 star

  Rajesh C

  Date: 02/04/2023

  I used their service in last December. It was waste of money. I have 2 HVAC . Technician told me that upper one fan blade has mold. I asked him to clean that. He told me for cleaning and sanitizing amount will be $1400. Then he talked and told me that he can do for $1000. I told him no need of sanitizing but he said I cant adjust that. He did not provide me photos before and after clenching. I asked him before he left he said he will do in couple of minutes. My furniture was not put properly after that cleaning. I called their office 3 times asking for photos. Final answer I got was technician sent that but I did not receive that. Finally they said it was deleted. I will never use their service and I still feel it was not properly cleaned and I see still dust when I turn on heater.

  Ventilation Purification

  Date: 02/06/2023

  This customer has 2 furnaces with 2 ventilation systems. We gave and estimate to do both systems which covered both sets of duct work. Both blower motors. Sanitizer and a mold treatment. The customer chose to have everything cleaned out. We also discounted the price from 1400 to 1000 to do everything for both systems. 2furnaces and 2 duct system is the equivalent of doing 2 separate houses. The tech showed the customer everything as he was cleaning and also sent over 9 pictures. I have a screen shot that I can provide from the techs phone to the customers phone that showed 9 pictures were indeed sent to him. I also tried calling the customer once I seen this complaint. I have not heard back from him. I also have a customer evaluation sheet signed by the customer at the end of the job saying everything was fine. Question number 4 on the customer evaluation sheet even asks was the furniture put back in place. The customer said yes. He also gave our crew a 9 out of 10 score with the service. 10 is the highest. I can provide this as well. I have never heard anything about dust blowing out till this complaint was filed which is almost 2 months later. I'm not really sure what I can do at this point to rectify the situation, but I'm open to hearing and talking to the customer about it.

• Review fromIsmail M

  Date: 01/23/2023

  1 star

  Ismail M

  Date: 01/23/2023

  I know what is air duct cleaning, I do every year , because my son have dust allergy, I saw on Groupon so I purchased and scheduled for cleaning, they gave me date after 2 months, finally the technicians came and opened only 2 vents near the furnace just cleaned on top , they didnt clean inside the vent , they offered me if he want to clean all vents (6) that will charge $395 for cleaning and sanitizing, but I refused, its completely cheating and making money with Groupon, he didnt clean nothing, money waste and time waste

  Ventilation Purification

  Date: 02/06/2023

  First off we scheduled his appointment for Dec. 1st 2022. He called in to reschedule his appointment for Jan. 23rd 2023 so it didn't take us 2 months to do the job. 2nd of all the 395.00 estimate was to do the duct work, blower motor and sanitize the system for his son's allergies which was out side of the vents and returns that were covered with the coupon. We also gave him a discount of 100.00 and said we would do all that for 295.00. It was not 395.00 to do 6 vents. I'm sure he already got his refund from Groupon. If not I'd be happy to check into that.

• Review fromSara K

  Date: 01/04/2023

  5 stars
  Super professional!! ***** and **** were fast and efficient! I will definitely use them again!! Highly recommend!

• Review fromKaylee B

  Date: 01/02/2023

  1 star

  Kaylee B

  Date: 01/02/2023

  Was charged twice, second time being 300+ more than the first charge. Cant get anyone to call me back, was highly taken advantage of. Went to go clean our filter and it was completely black. If you dont know anything about this profession pick someone reliable.They scammed us since we left another family member (a woman) there. Would have never happened if we were there but we had to work all times they had available.

  Ventilation Purification

  Date: 01/12/2023

  First off this job was done August 26th 2022. The complaint was filed January 4th 2023 which is over 4 months. Second; we never recieved any calls from this customer or got any messages at all. We only found out about this situation when we got the complaint from the BBB. Upon review of this job we also recieved multiple complaints across other sites. This person was never charged twice. There is no record of that. The person that has made this complaint was not at the house as she stated so she doesn't know what really happened in the house. Everything was gone over with her boyfriends mother who was there. The tech recommended 1 supply main, 1 intake main and a whole home sanitizer that were not covered with the coupon. The lady in the home decided on her own to have the addition work done and signed off on a work order to do so. This company does not scam anyone and takes great pride in our customer service. We emailed the lady who filed the complaint when we found out about this to see what we could do to rectify the situation. We got her side of the story *** requested pictures so we could see for ourself and make arrangements to take care of it. The woman that filed the complaint said ok. Later that day we recieved a call from the ladies boyfriend that said they wouldn't be taking pictures because it won't show anything. As for the filter. The mother who was at the house was instructed to change the filter in a few days as it would be dirty. We have no idea if this was done or if it was even change in the 4 months since the job was done. I'm not sure as where to go from here. I'm open to coming back out and inspecting the system and taken care of whatever the customer would like regarding the ********************** system.

• Review fromMartin B

  Date: 12/01/2022

  5 stars
  Courteous Crew, very fast and complete job. cleaned the whole system. Highly recommend.