Complaints

This profile includes complaints for Shift4's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shift4

  3501 Corporate Pkwy Center Valley, PA 18034-8232

  
• 

  Shift4

  1491 Center Crossing Rd Las Vegas, NV 89144-7047

• 

  Shift 4

  1737 N Main Street Ext Butler, PA 16001-1327

• 

  Shift4 Payments

  1551 Hillshire Dr Las Vegas, NV 89134-6321

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried repeatedly to get them to cancel our services with them, to no avail. We have a couple of stores, I got them to cancel one of them but they keep charging a monthly fee and just now I see where I have another charge for $240.00. I will never recommend this company to anyone! I guess my only recourse now is to cancel my checking account and change all that info with my other vendors......

  

  Business Response

  Date: 01/03/2023

  Hi *****,
  
  I thank you for this information and the opportunity to assist you. Unfortunately, the owner of this account has not authorized you to be able to address this account. That being said, I certainly want to make sure we offer this account the best service.I will reach out to the owner and see what can be accomplished.
  
  If necessary, I will remain available to assist with this concern. My hours are Monday-Friday 9am until 6pm Eastern via ****************** or

  Thank you,
  
  *******************
  Legal Support
  Shift4
  ****************** | fax ************
  2202 N. Irving St. | Allentown, PA 18109
  **********************************************

• Initial Complaint

  Date:12/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Harbor Touch/ shift4 as my Point of Sales for my restaurant for 5 years. I paid off all of the equipment during the 5 years. When I closed my business I was asked by HT/Shift4 to return the equipment. They sent me the mailing labels and I mailed the 2 boxes of equipment to their office. I soon received a bill for $1425. I contacted HT/shift4 and the collection agents stated that I was being charged for the equipment. They said that the equipment was never delivered. I checked with *** and although they stated they received the package they said that it was not delivered. I asked for the reason but the agent was not sure why it was not delivered. I tried to initiate a tracking of the package but it was declined by ***. I contacted HT/shift4 and was passed from person to person for 6 hour, before someone finally said that they would contact me within48 hours. I never heard from harbortouch/shift4. I contacted them again and again with no results. 12/30 I contacted collections and sat on the phone for 2 hour before I was told that they would call me back. I called back and I was told that the account has a zero balance. The agent stated that I do not owe anything, but when I asked for it in writing she started to back track and said that she can not provide details of my zero balance. She said that the collections office was closed. I told her that I just spoke with the collections office and suddenly the phone went dead. When the agent called back there was a different story about the balance. Now she said it will be written off. I asked her to clarify written off. I asked her specifically if this account was being turned over to a 3rd party collection agency and she said "no, you have a zero balance. She said the escalation department would need to send me the details of the account zero balance. I want in writing that I do not owe harbortouch / shift 4 anything and that my balance is $0 and I'm not sent to a 3rd par party collection agency ticket *******

  

  Business Response

  Date: 01/10/2023

  I thank you for this informiiton and the opportunity to assist you. I have reviewed your account and see that the *** charge was written off of your account in December. You do not have any balance due on this account so you can disregard any previous notice.
  
  Please do not hesitate to contatc me directly via ****************** or [email protected] you have any additional questions regarding this matter.
  
  *******************
  Legal Support 
  Shift4
  ****************** | fax ************
  2202 N. Irving St. | Allentown, PA 18109
  **********************************************

• Initial Complaint

  Date:12/27/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our company has confirmation of our account being cancelled with Shift4 on 10/11/2022. The reason being the company is out of business. I then received notification that we were charged for November and December. I have spoken to four separate representatives who refuse to issue us a refund unless the owner of the business calls to request it. The reason for the account being closed was due to the company going out of business so the owner is no longer here. They told us we would need to reach out to them to have them request the refund even though they no longer work with us. In California, if someone is ask to do something work related, we are obligated to pay them wages for the time spent working. I am the accounting manager and should be able to request the refund on their behalf. I have spent over two hours on 12/27 trying to get this resolved since I was on hold with so many different representatives so asking a no longer employed person to do this is not something I am willing to do. Not to mention, we cancelled this account in october so why does this business still have our personal banking information still and why are they able to take money without our businesses consent to do so? I cant imagine what other companies are having money stolen from them and this needs to be resolved asap.

  

  Business Response

  Date: 12/28/2022

  Hi *****,

  We thank you for the opportunity to look into this for you. Unfortunately, I am unable to locate an account and you mentioned that you are not the owner of the account which may be required but I'd like a chance to look into the account. I will reach out to you to see if we can locate an account so we can research this further. In the meantime, please feel free to contact me directly Monday through Friday 9am - 6pm EST via ******************.

  Thank you,

  *******************
  Legal Support 
  Shift4
  ****************** | fax ************
  2202 N. Irving St. | Allentown, PA 18109
  **********************************************

  Customer Answer

  Date: 01/03/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: It is not helpful and I did provide account information and they were able to locate the account. The business did said they would ask about the policy of being an account manager and never got back to me. They also did not answer my complaint as to why they still have our banking information even though our account was closed. 
  
  Regards,
  
  *******************
  

  

  Business Response

  Date: 02/03/2023

  Hi *****,

  Unfortunately, as previously indicated the owner of the account has not authorized you to be able to address. We have reached out to the account owner and will continue to be available to them should the owner have any questions. I can be contacted directly Monday through Friday 9am - 6pm EST via ******************.

  Thank you,
  *******************
  Legal Support 
  Shift4
  ****************** | fax ************
  2202 N. Irving St. | Allentown, PA 18109
  **********************************************

• Initial Complaint

  Date:12/10/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Credit card processor continued to charge for services that were no longer being provided.

  

  Business Response

  Date: 12/13/2022

  Hi ***,
  
  I thank you for the opportunity to assist you. I have reviewed you account and see that it was already closed prematurely as a courtesy. Please feel free to reach out to me directly should you have any questions Monday-Friday 9am-6pm EST.
  
  Thank you,
  Amber S*********
  Legal Support 
  Shift4
  ****************** | fax ************
  2202 N. Irving St. | Allentown, PA 18109
  [email protected]
  

• Initial Complaint

  Date:12/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sold Shift4 POS by sales Bryson. Said “The cool thing about our company is it’s a month-to-month contract.. it’s what we’re known for.” Let him know still working on getting permits & didn't need pos just yet. He said “Just keep the system & when phones are set up I will get you online.” Immediately getting charged/boxes sitting unopened. Texted Bryson said 'NO WORRIES this is a weird process but keep the machines & WE WILL REFUND YOU EACH TIME YOU ARE CHARGED.' Opening pushed back due to permit delays. Told Bryson pick up the POS in the meantime, he said "KEEP IT& we'll continue to refund you." Spoke to 15+Shift4 staff about refund. Taylor, Zeke Tanika Kenny John Iesha Roz Maggie risk department, collections, merchant relations. All say differently (Don’t cancel or you’ll never get a refund, email this person, call back at this time, make an online help ticket, we will get this money back it will just take some time) Charged $300 monthly since 7/21 POS that has never once processed a payment. So frustrated w/ “service” & lack of solutions decided to cancel. Was emailed efile cancel paperwork 9/12/22 &submitted docs. Charged following month!! Called & told I have a balance of $2300 but they weren't sure why since my account was charged successfully monthly. Staff Rosland apologized “You shouldn't have been charged w/ no processing, we usually close account after 4 months inactivity. I will help you clear this $2300 & cancel service” She was able to clear balance w/ collections & said that my old efile paperwork is voided & will send new cancel paperwork to sign. Never emailed paperwork & was charged again Nov 3rd. Called & was told for the first time ever "You are in a contract until 7/23 & will not close account!" Asked for proof I signed a contract KNOWING Bryson told me month-month. Put on hold for 40 min then hung up on. Need refund. Also need to stop on going charges (never agreed to a 2 year no cancellation contract) Thank you so much for your time.

  

  Business Response

  Date: 12/08/2022

  Hi ****************,
  
  I thank you for the opportunity to assist you. I have reviewed your concern and your account and would like to speak with you. I left a voicemail and will try again. In the meantime, please feel free to reach out to me directly ay ****************** Monday through Friday 9am-6pm EST.
  
  I am looking forward to speaking with you soon.
  

  Thank you,

  Amber S*********
  Legal Support 
  Shift4
  ****************** | fax ************
  2202 N. Irving St. | Allentown, PA 18109
  [email protected]

• Initial Complaint

  Date:12/02/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So it started right before covid when I was trying to set up the new business I contacted shift 4 for their services. While my account was in the process of getting set up covid started and it never got implemented I contacted shift 4 to cancel my account but no response. During the covid, I tried to cancel the account but I would get no response. I would spend over two hours on the phone to get someone. After a while and multiple emails and tickets, I gave up and called my bank to stop payment but their charges still go through these days sometimes. This has been a nightmare journey to the point that I'm ready to change my bank account from the local bank just so these people don't charge me while I'm writing I'm already on the phone for over 25 minutes just on hold they can't seem to figure out what's going on but they charge my account I just need them to stop charging me. My account was getting set up under *********** ************** I don't have a merchant id because I was never issued one I don't have any other information three ticket numbers that they gave me when they try to resolve the issue. Ticket #***** #******* #*******

  

  Business Response

  Date: 12/07/2022

  Hi *****,
  
  I thank you for the opportunity to assist you. I have reviewed your concern and account and see that it is no longer active. I am not sure when this concern was posted but it does appear that this was already resolved.
  
  Please do not hesitate to contatc me directly shoul dyou have any remaining questions or if I can be of further service.
  
  Thank you,
  *******************
  Legal Support 
  Shift4
  ****************** | fax ************
  2202 N. Irving St. | Allentown, PA 18109
  [email protected]

  Customer Answer

  Date: 12/14/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  That's what everyone says but you still went on and try to charge my account on 12/2.Which is unacceptable.
  Regards,
  
  *****************************
  

  

  Business Response

  Date: 01/05/2023

  Hi *****,
  
  I thank you for this information, You will notice that our previous response was on 12/7. Please feel free to reach out to me directly should you have any additional questions regarding this matter via [email protected] or ****************** Monday-Friday 9am-6pm Eastern or let me know a day/time that works for you and a number you would like me to use to call you.
  
  Thank you,
  
  *******************
  Legal Support 
  Shift4
  ****************** | fax ************
  2202 N. Irving St. | Allentown, PA 18109
  [email protected]

  Customer Answer

  Date: 01/26/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:11/29/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted and agreed to hire *** (*** ******** **********) back in 2014 to provide gift card services for our brewery. Fast forward to 2021, and *** is acquired by a company called Shift 4. On 11/23/2022 we reached out to *** (now Shift 4) to acquire an unmasked liability report for our outstanding gift cards as we had decided to switch providers. At that time we received an email back from a ***********************, Supervisor in Gift Card Support @ Shift 4 informing us that there was a $500 fee to give us a report of our customers gift card balances. Felt a bit like extortion. We were shocked, as we were never informed of this fee and certainly didn't agree to it when we signed up with *** back in 2014. We pushed back and asked for a copy of an agreement we had signed agreeing to this new, quite substantial fee. We were then provided with a copy of a letter. This letter was supposedly sent out in September of 2021 by the  "Accounting" department to "Our Valued Merchants". You will note very clearly that the letter states "You agree to the above statements by continuing to use our services after 30 days." Here's the issue - the letter is NOT specifically dated. It simply states "DATE: September 2021". Was it 30 days from September 1st or was it September 30th? Or was it 30 days from the date we supposedly received the letter? When did we get it? When was it mailed? Hard to say - the supposed letter that was sent out simply implies we are agreeing to continued use of their services after 30 days with absolutely zero specificity as to what the deadline date actually was. We have asked them for proof of the letter being delivered to us and have yet to receive a response. Our request is to simply have the $500 fee for the unmasked liability report waived entirely as it was never agreed to.

  

  Business Response

  Date: 12/06/2022

  Hi ***,

  I thank you for the opportunity to assist you. I have reviewed your account and concern and see that you were given an option for the report and agreed to the $500 charge. You received advanced notice of this charge effective November 1, 2021 and requested the specific report. This notice, along with any other notice, are sent with your invoices. It is my understanding that in an effort to assist you, our Gift Card Department reduced the amount to $300 and you agreed to this amount. 
  
  Please do not hesitate to inquire directly via [email protected] should you have any additional questions or if I can be of further service. 
  

  Thank you, 

  *******************
  Legal Support 
  Shift4
  ****************** | fax ************
  2202 N. Irving St. | Allentown, PA 18109
  **********************************************

  Customer Answer

  Date: 12/15/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: This is a very clear cut error on the part of the business.  When the "*** ******** ********** (***)" was acquired by Shift4 in the Fall of 2021 they transposed our mailing address and proceeded forward with the wrong address in their system.  In fact, the copy of the notification that they are referencing in their response (and the same one I attached in my original complaint) literally has the wrong city listed.  It is there in black and white for all to see.  There is no city in the State of Indiana that is called "Westfielder".  As a result, we received ZERO notification from them about this new fee NOR were we afforded the legal opportunity to discontinue service with them, ie opt out.  Had we been made aware of the change in terms we would have elected to discontinue service at that time.  In addition, we were given absolutely ZERO OPTION whatsoever to either agree or disagree to the charge when we were recently informed of it.  We were told that the only way for us to acquire the gift card liability report was to pay them the fees they were demanding from us - essentially holding the information hostage,  To suggest that lowering the fee to $300 was some sort of concession on their part is highly disengenious at best.  The only resolution we will accept at this point is a full refund of the $300 that was paid.  
  
  Regards,
  *******************
  

  

  Business Response

  Date: 12/16/2022

  Hi ***,

  I am sorry to hear of your concern. As you are already aware, You were offered a reduce rate as a courtesy and would need to address your past due balance. You have received the report since you agreed to this arrangement. 

  Please do not hesitate to contact me directly should you have any additional questions.
  

  Thank you,

  *******************
  Legal Support 
  Shift4
  ****************** | fax ************
  2202 N. Irving St. | Allentown, PA 18109
  **********************************************

  Customer Answer

  Date: 12/20/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: 

  ***** - 

  With all due respect, you are completely ignoring the fact that when *** was bought out by Shift4 you transposed our company name and address when transferring records. I have attached the ACTUAL letter that your firm attempted to mail to us to notify us of the change in terms to our agreement.  This was provided to us by your agent.  The company name is wrong/mis-spelled and the city is wrong/mis-spelled.  As a result, we were not notified nor were we afforded our legal opportunity to opt-out.  This is VERY clear-cut.  This also explains why we received no monthly statements or billings from you from October of 2021 to present.  To suggest that we were provided with some sort of "courtesy" is highly-disrespectful.  The ONLY reason we paid the $300 fee was to receive the report as it was literally being held hostage from us without payment.  This was CLEARLY communicared to your representative when payment was made.  At this point, you have a choice as a business to do the right thing or the wrong thing.  You have zero legal standing here.  I will settle this complaint with a simple refund of the $300 we should have never been charged to begin with.  Based on your 1-star rating with the BBB and the responses I have seen you provide to other complaints I am fairly confident of the path you will choose.  I hope you surprise me.  

  All the best. 

  Regards,
  
  *******************

  

  Business Response

  Date: 12/21/2022

  Hi ***,

  As you are aware, the reduced fee was provided to you as a courtesy. You also had an option for a free report but chose to have the more extensive report. Since you have received the report without issue there is no further action at this time.

  If you have any additional questions regarding this matter, then please contact me directly via ******************.

  We wish you the best with your future endeavors.

  Thank you,

  *******************
  Legal Support 
  Shift4
  ****************** | fax ************
  2202 N. Irving St. | Allentown, PA 18109
  **********************************************

  Customer Answer

  Date: 01/25/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because it is factually incorrect & highly unethical.  To suggest that we were somehow provided a "courtesy" by ONLY being charged $300 vs $500 is disingenuous.  We NEVER received the letter from Shift4 changing the terms of our agreement.  This is basic contract law.  They have the responsibility of informing us of ANY changes in terms.  It is without debate at this point and confirmed in writing that they sent the notice of a change in the terms & conditions to the wrong address and wrong company name.  They have literally provided us with proof that they sent it to the wrong address by giving us a copy of the letter mailed out.  This is beyond argument but they refuse to acknowledge this simple fact.  You CANNOT claim that someone has been notified of a change in terms when you yourself provide proof that notice was sent to the wrong address, wrong company, etc...To suggest otherwise is laughable.  

  Furthermore, to suggest that a FREE report was made available to us is a slap in the face.  First off, there was no FREE report offered.  Secondly, I just spoke with ***** just now and was informed that the FREE report comes highly redacted, ie a FREE report that is worthless to the end user as there is no useable information in the report. 

  It does not appear that we are going to get anywhere with this BBB complaint.  We will be filing legal action against Shift4 moving forward and we will be pursuing the increase in monthly fees we were never informed of us well.  

  Sincerely,

  Regards,
  
  *******************

  

  Business Response

  Date: 03/17/2023

  Hi ***,

  The free report is available to anyone who requires basic information. Since you requested a detail report and was provided the information for the fee, which was greatly reduced for you, you agreed and received it. The choice was yours and you chose according to your needs. Now that you received what you request, we consider this matter resolved. Feel free to reach out to us directly if you would like to discuss again. 

  Thank you, 

  *******************
  Legal Support 
  Shift4
  ****************** | fax ************
  2202 N. Irving St. | Allentown, PA 18109
  **********************************************

• Initial Complaint

  Date:11/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We attempted to close our accounts with Shift4 on August 28th,2022, confirmation email was received on September 2nd, 2022, that the account was closed. We keep getting billed for ridiculous monthly charges of $447.00 despite no activity. There have been numerous phone calls, emails, and support tickets created (see below). The latest support ticket said Shift4 said that apparently only closed 1 of our sub-accounts not all of them, they have no idea why. We have not used them in any way since August. It has been almost 90 days with no resolution with this awful company. They were only our gateway provider and not a good one at that, not our merchant processor. Ticket #*******: "***********************" Ticket #*******: "Canceled acct still getting billed." Ticket #*******: "Invoice *******" Ticket #*******: "Invoice 000*******"

  

  Business Response

  Date: 12/02/2022

  Hi *******,

  Our records indicate that the owner of this account has not authorized you to address their account. That being said, we will reach out to the owner and see what accomplished.
  

  Amber S******

  Legal Support 
  Shift4
  ****************** | fax ************
  2202 N. Irving St. | Allentown, PA 18109
  [email protected]
  

• Initial Complaint

  Date:11/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hii, I have been trying to get a refund for wrongful charges that were deducted from my bank account on October 25, 2022 in the amount of $1,000. I returned my equipment and have confirmation from Shift4 Payments that they received all of the equipment. Therefore, I should not have been charged the $1,000. I have not been refunded the money and no indication that I ever will. ALSO, I terminated my contract with Shift4 with the appropriate paperwork and ending date of September 25, 2022. But I continue to get charges deducted from my bank account. I am also looking to get reimbursed for $124.99 (November 2, 2022) and $27.50 (November 2, 2022). I have several trouble tickets and chat messages and emails that have been sent to get this remedied, but nothing has happened on the Shift4Payments side of things. This is very troubling that I keep calling and nothing has happened, therefore, I am asking for your assistance in this matter.

  

  Business Response

  Date: 11/14/2022

  Hi ******,

  We thank you for this information and the opportunity to assist you. Please allow me an opportunity to review everything and I will reach out to you.

  Thank you,

  Amber S******
  Legal Support 
  ****************** | fax ************
  2202 N. Irving St. | Allentown, PA 18109
  [email protected]
  

  

  Business Response

  Date: 11/16/2022

  Hi ******,

  I thank you for the opportunity to assist you. Refunds have been applied to your account. Please feel free to contact me directly should you have an questions regarding this matter.

  Thank you,

  Amber S*******
  Legal Support
  Shift4
  ****************** | eFax ************
  2202 N. Irving St. | Allentown, PA 18109
  [email protected] 

• Initial Complaint

  Date:11/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I switch pos system from toast to priority 1POS powered by shift 4 about 30 days last summer. It was a complete nightmare these people are very unethical. They over promise and underdeveloped. The Pos is primative and difficult to use. The reports are useless and the processor steals your money. I canceled after 30 days of **** Now the refuse to get the equipment abd want to continue to bill me and shift4 refuses to cancel the processing so they can continue to bill a $25 statement fee plus random withdrawals out my bank account. I will call bank and see about blocking them. I will nor be surprised if these guys end up on a future episode of America greed

  

  Business Response

  Date: 11/11/2022

  Hi ****,

  We thank you for this information. Please allow me an opportunity to review everything and I will reach out to you. 

  Thank you,

  Callie L*********
  Legal Support
  Shift4
  ****************** | eFax ************
  2202 N. Irving St. | Allentown, PA 18109
  [email protected]

  

  Business Response

  Date: 11/16/2022

  Hi ****,

  I thank you for speaking with me to discuss your account. Please feel free to reach out to me directly if you have any questions regarding the settlement offer that we discussed. 

  Thank you,

  Callie L*********
  Legal Support
  Shift4
  ****************** | eFax ************
  2202 N. Irving St. | Allentown, PA 18109
  [email protected]