Complaints

This profile includes complaints for Power Home Remodeling Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Power Home Remodeling Group, LLC

  2501 Seaport Dr Fl 4 Chester, PA 19013-2249

  
• 

  Power Home Remodeling Group, LLC

  747 N Shepherd Dr Ste 800 Houston, TX 77007-1336

  
• 

  Power Home Remodeling

  7701 Metropolis Dr Bldg 12 Austin, TX 78744-3125

  
• 

  Power Home Remodeling

  201 Jones Rd Fl W Ste 205 North Waltham, MA 02451-1600

  
• 

  Power Home Remodeling

  1922 Old Murfreesboro Pike Nashville, TN 37217-3090

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my house sided in September 2023 by Power Home Remodeling. Less than 9 months later I had two panels on the front of my house show extreme fading. I contacted Power to enact the warranty and was told it would be a couple months before they could get repair service out to the home. In November I was contacted by the repair technician who indicated they would be out the following week. The day came and no call or tech. At this time I contacted the company again and was told it would be ******* before the tech could make it to my home. On the ******* date I was called and told it was too cold to do the repair and they would postpone until February 21, which I accepted. Come February 21 no call or technician again. This time the company has completely removed my appointment and refused to acknowledge any previous appointments. No future appointments have been scheduled and instead I am told I will hear directly from the technician when he is dispatched. Power has an app that is used to track appointments and no new appointment has been scheduled. I have called, messaged, and shared with their social media team without response.

  

  Business Response

  Date: 03/11/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Power's Regional Director of Installations in our ****** region has already been in contact with you and a service to repair the siding has already been scheduled for tomorrow, Wednesday 3/12/2025.  We apologize for any inconvenience the prior missed appointments may have caused and we look forward to having your siding concerns resolved for you soon.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My problem started when I discovered the ceiling in my family room was wet. The room sits below my upstairs bathroom, therefore I hired plumbers to find the source of the leak and fix it. After some vetting the source of the leak was identified as the window in the bathroom which was installed by Power Home Remodeling. I reported the problem to Power Home in December, 2024. They scheduled a sight visit in January. After the initial visit (*******) they attempted to deflect the problem to the bathroom remodel. I insisted that a more experienced person should come out, and they agreed.A week later another window technician came out (***** ******). I assured him that I could easily duplicate the problem by pouring water in the window chanel. He said, that wouldn't be neccessary, then proceeded to take the window apart, removing and replacing screws, recaulking and resealing. He instructed me to allow the caulk/seal to cure for 72 hours, then I should test for leaks. After ************************************* the window channel and there was no leak. I repeated the test the following day with the same result.I reached out to Power Home (***** ******) and informed him that the leak was fixed. I also asked him about repairing my ceiling and reimbursing me the $395 I paid out to the plumbers for vetting/identifying the source of the leak. He said, the repair they would take care of but not the plumbers.Power Home (****** *******) approved the repair and gave me the go ahead to have it done by a contractor. After the repair work was done, I paid the contractor and Power Home reimbursed me ($1060). However, I repeatedly requested $395 reimbursement for the cost of the plumbers. Power Home denied my request. Stating that I should haved called them first and not the plumbers they do not pay for *********** question. Why would anyone call a window company first, for a leak problem that appears to be coming from a bathroom?The windows cost me $52,494.96.

  

  Business Response

  Date: 03/11/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Power Home Remodeling was on-site to repair the source of the water leak around the window and has also arranged to complete the interior repairs to the drywall around the window that was damaged from the leak.  Power has upheld it's warranty promise in rectifying the issue and returning the damaged areas back to their original state.  Power did not advise you to call a plumber, nor did Power agree to compensate you for any costs incurred during the plumbers visit prior to that appointment taking place, so Power can not be held responsible that you elected to contact a plumber and incur that cost.  Power will not be reimbursing the cost of the plumbers visit for those reasons. 

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 03/12/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23028876
  
  I am rejecting this response because:
  The only way I could identify the source of the leak, was to hire a plumber.
  
  Regards,
  
  ***** *****
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid over $33k for siding to be done. The salesman came to our house and stayed for two hours and wouldn't leave. We didn't even ask for a quote for siding. We inquired about landscaping to be done on a different website. Power called us so many times until we sat an appointment up. The workers did an awful job, damaging the inside of our walls, cut the wires to our doorbell so they won't work now without over heating. left asbestos siding everywhere, the yard a mess, and on top of it the siding is completely warped. Been complaining for months and they ignore and stall and you have to really hound them to get a response. The first time I called to complain about the work was right in the beginning, but they had already been paid so they wouldn't respond to me anymore. My dog still finds NAILS and asbestos siding and has chewed on it multiple times. Finally, the manufacturer of the siding offered to refund us, but less than $10k. Power HRGM charged over 365% of what is cost for materials and labor and is refusing to refund the money. They'll keep pocketing the money and making the manufacturer disperse the refund.

  

  Business Response

  Date: 03/04/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  The settlement agreement you received from ************** Products was the result a manufacturers material warranty claim you submitted directly with the manufacturer.  This is typically a process that Powers *************************** would facilitate for you, on your behalf, as an inclusion of the warranty coverage that you were provided.  The manufacturers settlement and the issuance of the aforementioned reimbursement substantiates the conclusion that Power came to in November, which is that the siding was not installed improperly and instead there are manufacturing issues with the material itself that are covered by the manufacturers warranty.  The amount you received covers only a portion of the siding material on the home that is defective and it does not include the remaining siding, the underlayment, any of the window, door or garage caps, louvers, shutters or any other accessories included with your project.  It also does not cover the labor cost for the installed items not included in the settlement, the cost of Powers warranty coverage, the support Power has in place for it's customers, and many other benefits of using Power Home Remodeling as your home remodeling contractor.  This is why the settlement check provided by the manufacturer does not equal the entire cost of the project.  It should also be made clear that Power played no part in the manufacturers determination of fault or the amount to be reimbursed.
  

  Power Installation Managers have been on-site three times since the completion of the siding project at your home on 6/23/2023.  Power was able to rectify concerns with the siding project on those dates and was never notified of an lingering or new service concerns since the last visit to the home in November of 2024.  If there are any outstanding issues with your project please do not hesitate to reach out at the phone number below and a representative will be happy to assist you.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 03/07/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23014480
  
  I am rejecting this response because:
  I have on multiple occasions called Power to speak to them about these issues. Every time I was told I'd receive a call back and never did. Each time I called back they claimed to have no record of my complaints. After a year of trying, I wrote an email to have it documented. I was told to call, which I did and no one answered and nothing was resolved. 

  My yard was left a mess. My dogs and I finding nails in the yard, asbestos everywhere, foam pieces that ruined my grass, and sharp plastic from the siding. My doorbell is now broken and cannot be used. I requested several times for someone to come out and look at all the issues and they stalled and didn't come out for months. I had a huge crack in the house and the workers thought it was completely acceptable. Thankfully someone came out to give us caulk to match the color. All honesty, it looks awful and unprofessional. I'd be embarrassed to have my name on that work. 

  Each concern I bring up, they chose to respond to only one and ignore the others. For example, why was I charged about 365% more that what I should've been? Power doesn't need to pay for their sloppy work and lack of communication. I couldn't even communicate with the workers installing the siding. There was no project manager there. I understand covering certain costs and wouldn't ask for that back, but I seriously need some sort of refund from the company. Honestly, my perspective it feels like fraud from the unwillingness of the company to refund any part of money and allow another company to refund the money. 

   

  
  Regards,
  
  ******** *****
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 03/07/2025

  Good morning,

  Powers pricing is consistent with the industry at large for the services Power provides and the quality of materials, installation and support that come with Powers projects.  We understand that the settlement you received from the manufacturer is the wholesale cost of the siding, which does not align with Powers pricing, and that is to be expected.  It was at your option that you signed the settlement, agreeing to the amount to be reimbursed, with full knowledge that it does not cover the full cost of re-doing the entire project with Power.  Power did not play a part in any of those decisions.

  If you are experiencing concerns with your siding project that you wish to have addressed, please contact Powers *************************** at the phone number below.  There will be no refund for any portion of the original project price.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted Power Home Remodeling to have a new roof installed on my home in November of 2024. Since then I've had issues with them communicating with me on the completion of the project. After the project was completed in December of 2024, I went on top the roof to inspect the work that had been done. To my surprise I found the the roof had been poorly installed. The shingles on the ridges of the roof had been torn to fit instead of cutting, In several areas the shingles can be peeled back by hand to include the ridges from end to end. There are several areas also where in can push my fingers under the shingles. An inspector from My Safe Home Florida came to inspect the roof and found that the secondary water barrier were installed in some areas and were not installed in other areas. After coming out to correct the bater barrier issue; the inspector found that the installers still missed critical areas were the water barrier is needed. Furthermore, the workers left all the old and new material they used at the side of my home by my air conditioning unit. This debris has been by my A/C unit since February 21, 2025 and still has not been removed.

  

  Business Response

  Date: 02/27/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Power Installation Managers were on-site on 2/10/2025 and 2/15/2025 to rectify the outstanding concerns with the roofing project that were brought up at inspection.  Power was also in contact with you as recently as today, 2/27/2025, with regard to picking up the material leftover at the home.  We look forward to having everything resolved for you shortly.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

• Initial Complaint

  Date:02/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Window project has been cancelled with a cancellation email. **** from power insists that we need to sign another document and that this needs to be done in person. ****** at office said we did not have to sign another document . I asked **** to email me a copy of the document and still have not received. Their documents did not say anything about another document needing to be signed. Not sure what this meeting is after project is already cancelled and we followed their policy.

  

  Business Response

  Date: 02/27/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Power has received your request to cancel with the window project via e-mail and a courier is scheduled to return to your home on 3/3/2025 to complete the cancellation process.  Power needs cancellation paperwork signed in order to complete the cancellation process, as was explained to you as recently as today, 2/27/2025.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 03/10/2025

  The company sent the same salesperson out to the house even after the contract was cancelled in effort to have us sign. We did not have to sign anything as we were previously told on the phone. Very very poor business practice. 

  

  Business Response

  Date: 04/01/2025

  Good morning,

  As previously stated, the project has been cancelled at your request.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need windows in my house fixed and cannot get a hold on power the come and fix them

  

  Business Response

  Date: 03/05/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Power representatives have most recently been on-site to address concerns with your windows on 9/7/2023 and 2/12/2024.  Power representatives have also spoken with you in regard to your more recent window concerns on 10/15/2024, 1/6/2025 and 2/25/2025.  During the most recent communication, you cancelled the upcoming service that Power had scheduled with you for 3/12/2025. 

  If you are still experiencing issues with any of the windows Power installed in your home, please reach out to Power's *************************** at the phone number below and a representative will be happy to assist you.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************
  

• Initial Complaint

  Date:02/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TO: Better Business Bureau (BBB)Business Headquarters Location BBB serving ************************************************************** ***************************************************** phone number:************** We purchase windows from Power Home Remodeling in 2015 with a Lifetime warranty. Little did we know they would not see services repairs within our *********** June 2024-07-20 we placed our first call to repair a picture window as, the insulated unit failed, moisture was showing inside of the unit. I spoke with ******* *******, *************) of Power Home Remodeling and was told it would be 4-6 months as there was a backlog due to COVID. With no other option we had to agree. I was provided the service tracking number: 31-54613.About three months later the side window of the same unit began to fail. I place a second call and spoke with ******* ******* again. I was told the new request would be added to the original account request. About a month later (when we anticipated the repair work to be performed) ******* ******* 'called us' to say it will take another 2-3 months for the first request and 6 months for the new request. In addition, she added that, because the original window manufacture (during Covid) was bought out/taken over by a new company, and there is an extended delay. ******************* Products: *******************************************************: ************ Just last week (2025-02-15) ******* ******* 'called' again to inform us both orders will take another 6 months.This is totally unacceptable for warranty work. I decided to search the internet and unfortunately we are not the only ones to establish a complaint for the length of time for warranty work. To date, there has not been any effort on Power Home Remodeling to address and make repairs. I have also attached the original email showing the initial conversation. There have been no further emails from Power Home Remodeling. Assistance appreciated Thank you,**** ******* ********, **

  

  Business Response

  Date: 03/03/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Powers *************************** was provided an estimated completion and delivery date for the replacement window sash orders for your home and a representative has been in contact with you to schedule a service to install the replacement window sashes.  We apologize for any delays due to the aforementioned reasons and look forward to having your window concerns resolved for you soon.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 03/04/2025

  To Mr. ********************* have all correspondences sent to me via email which, you have on file. Once the repairs have been complete I will be happy to close out the case.If you have any questions please feel free to reach out accordingly.

  Regards,

  **** *******

  Customer Answer

  Date: 03/06/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22979661
  
  I am rejecting this response because: I have yet to receive an email stating when (a firm date) Power Home Remodeling will be scheduling the replacement window panes (1-picture & 2 side panes) to be replaced. I will agree to close the case once they show up with the windows.
  
  
  Regards,
  
  **** *******
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 03/07/2025

  Good morning,

  Power's Installation Manager will be happy to provide you with any relevant paperwork regarding your window repair during your scheduled service appointment.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 03/20/2025

  Hi,

  It has only been two weeks. It takes that much time for Power to reply. I had updated this case and stated that Power has not emailed me nor have has anyone left any voicemails as to when (a specific date) a representative would be sent to fix the windows and please do not to close the ticket until I have heard from them, and updated the ticket stating Power has kept their word.

  This is shameful that the BBB has closed this ticket which has such impact on many that use BBB as a guide for future work with Power.

   

  I am very disappointed with this BBB reporting site.

  **** *******

  
  

  Customer Answer

  Date: 03/20/2025

  Hi BBB,

   

  The below response for Power Home Remodeling is the only communication that has been received via the BBB portal. What good is the BBB if they close the cases unresolved. PowerHRg has never reached out via email not left any voicemails to rectify the contract issue. I fell the BBB has failed in the responsibility by closing out the ticket when the business has not provided any further response, other than to say "We will contact the coustomer." which never happens. This company has a known history of avoiding their responsibility and the case should be re-opened based on these facts.

  This is what so wrong in this country and unworthy of having an organization that does not hold the business responsible for their action and failure to abide by their contracts.

  Extremely disappointed.

  ******* *****
  *********************************************************************
  
  
  
  MESSAGE FROM BUSINESS:
  Good morning,
  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.
  Powers *************************** was provided an estimated completion and delivery date for the replacement window sash orders for your home and a representative has been in contact with you to schedule a service to install the replacement window sashes.  We apologize for any delays due to the aforementioned reasons and look forward to having your window concerns resolved for you soon.
  Thank you,
  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 04/01/2025

  It has only been two weeks. It takes that much time for Power to reply. I had updated this case and stated that Power has not emailed me nor have has anyone left any voicemails as to when (a specific date) a representative would be sent to fix the windows and please do not to close the ticket until I have heard from them, and updated the ticket stating Power has kept their word.
  
  This is shameful that the BBB has closed this ticket which has such impact on many that use BBB as a guide for future work with Power.
  
   
  
  I am very disappointed with this BBB reporting site.
  
  **** *******

  

  Business Response

  Date: 04/01/2025

  Good morning,

  The service appointment is scheduled for 6/23/2025.  This information was relayed to you on 2/17/2025 by Powers *************************** and the service appointment date has not changed.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 04/01/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  Complaint ID: ******** - Original BBB ticket (was stated as closed) which was never updated by PowerHG, until today, 4/1/2025.
  

  Today's new case: Complaint ID: *******

  PLEASE DO NOT ALLOW THE **** TO BE CLOSED

  I am rejecting this response because:

  This conversation of promises never kept ,has been going on for 11 months. First, it was 3-4 months wait then, 6-8 months and now ongoing until June 2025, almost a full year later. If PowerHG wants to delay until that date, PLEASE DO NOT ALLOW THE **** TO BE CLOSED until, PowerHG has fulfilled their responsibility to replace the three (3) defective insulated window panes under warrantied window work.

  If I must wait a year then, it seem only fair to hold them by the contract they have sold, not only to me but the many others that are going through the same thing. You ask how do I know others are also affected? Well, it has taken almost a year so, there must be many, many other customers suffering the same indignation as myself. I perform contracting work for 25 years and never once was a customer ever made to wait such an extended amount of time.

  I do hope PowerHG does keep their word and not an ***** FOOLS joke: as, (and maybe not myself), this is the hallmarks of a typical class action law suit.
  
  Regards,
  
  **** *******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:02/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4 Windows are leaking water from the outside in. We called Power corp less than a month after install about one of the leaks. That was April of 2024. We were told they would not show up for the repair until October of 2024. They have never showed up. We had it repaired by someone else. There are still 3 windows leaking. They also have done severe damage to the inside of my home resulting in having to spackle and paint every room over. Damage was also done to the outside of the home, Siding & capping damaged. No response from Power corp.

  

  Business Response

  Date: 02/27/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Power Installation Managers were on-site on 4/30/2024 and 6/4/2024 and did not discover any issues with the windows or the installation of the windows as you have described.  You have not contacted Power since to indicate that you have been experiencing issues with the work completed at your home.  If you are experiencing any issues or have any concerns, please reach out to Powers *************************** at the phone number below and a representative will be happy to assist you.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

   

  Customer Answer

  Date: 03/03/2025

   The first time Power returned to our home  to bring screens that needed to be replace damaged screens at installation. Although promised within a couple days this took approximately six weeks and numerous phone calls to Power.  The second time Power came to our home  was a salesman stopping by to sell more product. I explained to him in full detail our problems and the leaking window that was running down the wall and reported to Power in march of 2024 and was told we were scheduled for October of 2024. to wait 7 months for a leaking window is ridiculous. The salesman told me he would bring my complaint directly to Power and said they should be there faster. That never happened and we had the repair done. Besides the window leaks these others issues including the damaged J channel and bent screen need to be addressed. All the other damage that was done by Power inside and out had to be repaired by us at our cost. Power had told us all there installers go through professional window installation training. The installers sent to my house were not trained professionals and in fact did more damage than good. One window that was completely finished according to them was not installed crooked and I had to point it out to them and have them fix it on the spot. We called Pella directly and was told by Pella that there are many problems with Power and upholding their warranty. 

  Customer Answer

  Date: 03/15/2025

  Hello, I did respond with photos immediately after emailed back from BBB. 

  

  Business Response

  Date: 03/28/2025

  Good morning,

  
  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  
  Power Installation Managers were on-site on 4/30/2024 and 6/4/2024 and did not discover any issues with the windows or the installation of the windows as you have described.  You have not contacted Power since to indicate that you have been experiencing issues with the work completed at your home.  If you are experiencing any issues or have any concerns, please reach out to Powers *************************** at the phone number below and a representative will be happy to assist you.

  
  Thank you,

  
  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 03/31/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22979438
  
   I am rejecting this response because: The 2 times Power came to the house was 1 to drop off damage screens and the 2nd time was a salesman stopped by and I spoke to him about my issues with the windows and was told he would pass it on. Well that never happened. We did call power about one leaking window in April and was told by Power they would not be able to come until the following October, REALLY. We had that fixed by someone else as it started to damage the wall. The pictures shown now are in need of repair and replacement. The crew that was at our house did more damage and did not speak english but we were told they go through training. I doubt that. Something needs to be done about this issue as no one should pay $29,000.00 for a incomplete damaged job.
  
  
  Regards,
  
  **** ******
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 04/01/2025

  Good morning,

  Powers *************************** has not been made aware of any new or on-going concerns with the window project completed at your home.  As previously stated, if you wish to discuss the completed window project at your home, please reach out to Power's *************************** at the phone number below and a representative will be happy to assist you.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 04/03/2025

  Hello, My point was that we could not communicate with the work crew working in my home. There was no personal opinions meant by the statement submitted previously just to  relay the difficulty we had with this contractor.

  Customer Answer

  Date: 04/14/2025

  I sent a response immediately after I received the message. I think the BBB is not an efficient company. Thanks for nothing!!!!!!!!!

• Initial Complaint

  Date:02/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Power Home Remodeling is in breach of contract. They missed their installation dates, and they did not cancel the project in writing within the time frame supplied in the contract. The contract was signed on 9/4/2024 with the installation date of 9/23/2024. As of 2/21/2025, there has been no additional information from Power Home Remodeling, and prior to taking the company to court, we would like to offer them the opportunity to buy out their breach of contract issue with us. Additionally, as of 2/21/2025, we have not taken this to social media, news outlets, nor retained the services of an attorney.

  

  Business Response

  Date: 02/27/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Your project was cancelled due to concerns you expressed with regard to the windows and doors installed previously at your home and the effect that the work and equipment that an entire siding project may have on the home may cause additional damage.  No monies were exchanged and no work has been performed and neither part is under any obligation to continue.  We apologize for any inconvenience this may have caused and wish you the best in remodeling your home.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 02/28/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22972117
  
  I am rejecting this response because:
  

  That is not true.   

   

  1) At no time did we decide to cancel the project.  

  2) As of 2/28/2025, there has been nothing received in writing that would indicate that the project was cancelled. 

  3) We told you to use the alternative way of removing the siding to prevent damage to the driveway, walkway, and patio deck.   

  4) The reasons that we were given for "postponing" the 2nd project was that (1) you hadn't completed the first project and been paid; (2) you didn't feel comfortable moving forward; (3) you felt that we had too many issues with the current project (4) your representative ***** was just making up things as he was at our home.  

   

  Note: All of this was documented and sent to corporate, so they knew that we were unhappy with *****, and that we had not cancelled the project.   You didn't show up when you were supposed to and had told us that it was postponed until the 1st project was completed.   

   

  Based on the contract that both parties signed, you are in breach of contract, as you did not do the work as promised, you did not submit a change order advising when the work would be postponed until, and you were past the date where you were able to cancel the project that was signed off on.   

  Once again, as of 2/28/2025, there has been nothing at all received by mail, by phone, or by email to indicate that this project was in fact cancelled.  Because of your breach of contract, that is why we put the price tag so high, since we had done the work to redo our garage and there has been no protection on it since September 2024 when you were supposed to do the work.  We hurried to get that work done before the siding project was set to commence.  We even had arranged with Georgia Power to remove our connection to the power grid temporarily while you all redid all the siding on the home, as you had advised, and luckily got it cancelled before the take down was started.   

  
  Regards,
  
  ***** *******
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 03/07/2025

  Good morning,

  We apologize that Power can not be the home remodeling contractor that you need right now.  We wish you the best in your home remodeling endeavors.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a replacement panel for my custom sliding door on 1/14/25. I was was given a price of ********. When the service tech came out on 2/20/25 to replace it, he told me they only gave him the glass and not the entire door panel. I previously purchased the same door on 8/18/22 for the stationary panel at a price of ********. I was told when ordering this new one that the price difference was due to it being the active door panel vice the stationary that was purchased in 2022. I just called the company to find out if this is a mistake and they then informed me that the door is no longer being made so they could only get the glass. When i inquired about having to pay for the entire door, they tried to tell me that the glass panel is the same price as the entire door.

  

  Business Response

  Date: 02/27/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  The price charged for the sliding glass door repair was correct.  The manufacturer of your door is no longer manufacturing that line of sliding glass door, however Power is able to source suitable replacement glass on your behalf from another supplier.  The price of the repair reflects this suppliers pricing for the material, which is different from what your original manufacturers pricing was in 2017.  Additionally, the original sliding glass door purchased in 2017 was over $3,000, not the price indicated in the complaint.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 02/28/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22966851
  
  I am rejecting this response because: the original complaint was not for the entire door. It was for a replacement panel that i purchased on 9/18/2022. The cost of that replacement was ********. When i ordered this panel on 1/14/2025 i was told that it would be slightly higher because it was the movable panel vice the stationary panel. I was never told at that time that i would be getting just the glass. I was never told that is was discontinued either or given a chance to shop around for a "glass piece" which i am sure i could have gotten cheaper for another source.
  
  Regards,
  
  ***** And ***** ******