Complaints

This profile includes complaints for Power Home Remodeling Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Power Home Remodeling Group, LLC has 23 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Power Home Remodeling Group, LLC

  2501 Seaport Dr Fl 4 Chester, PA 19013-2249

  
• 

  Power Home Remodeling

  7701 Metropolis Dr Bldg 12 Austin, TX 78744-3125

  
• 

  Power Home Remodeling Group, Inc.

  1660 Walt Whitman Rd Suite 140 Melville, NY 11747-4159

  
• 

  Power Home Remodeling

  201 Jones Rd Fl W Ste 205 North Waltham, MA 02451-1600

  
• 

  Power Home Remodeling Group, LLC

  41370 Bridge Street Novi, MI 48375

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2021 we paid PowerHome remodeling about $11,000.00 to come and replace 9 windows in our house. After the installation the gap on the side of several windows (no gap at the top or bottom but in the middle) was uneven or the sealant between the 2 panes was not straight (wavy). After much disagreement with them where they said if you stand back far enough they look fine. They finally agreed to replace 8 of the window panes. Here we are 3 years later where some of the panes they replaced were ok, others were better but still had the issue. Most of the issues I just ended up living with as it was getting ridiculous that they kept bringing windows with the same problems, or worse problems or they ordered the wrong size. For my daughter's windows, you can fit 2 credit cards in the gap on the right side in the middle (not the top or bottom) and they have been out 5 times to replace them and either the size was wrong or the locks did not line up. So after 5 times at attempting to replace them they called me up and said that the gap is within the manufacturer's tolerance so they would not order any more replacements. I argued with them for a minute or two and then called them pathetic and hung up the phone because they were not going to do anything.Also, I checked 8 other windows we had replaced years ago and out of the 8 windows exactly 0 have uneven gaps on them. They all look tightly fitted as they should be so PowerHome remolding should not be installing windows.

  

  Business Response

  Date: 11/12/2024

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Power Installation Managers have been on-site with replacement window sashes for your window project and have installed each set as promised under warranty.  Each set was manufactured to the same size and specifications as the original windows by the original window manufacturer and each has fit and performed the same way.  There is no draft, there is no light passing through, the windows operate as they should, and everything performs as it should.  Power and your window manufacturer will not be able to continue to replace the sashes in these windows, there is no issue with the window or the replacement sashes.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************
  

  Customer Answer

  Date: 11/12/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22523364
  
  I am rejecting this response because:
  
  In their response they said "Each set was manufactured to the same size and specifications as the original windows by the original window manufacturer and each has fit and performed the same way.". Then why did none of them remain installed? The replacement sash that were delivered the first 4 times had locks that did not line up with the top sash so they did not remain installed. The last time you ordered both sashes as a replacement and the bottom sash did not fit. So you have tried to replace 5 times and failed and now you are saying being able to put 2 credit cards in the seam in the middle and no credit card in the top of the seam is acceptable 

   

  So if the seam is different between the middle and the top and bottom that means the window is warped or the window frame is warped, which is it?

  
  Regards,
  
  *** ******
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 11/14/2024

  Good morning,

  As previously stated, the most recent set of replacement sashes that are installed in the home fit correctly, the windows operate as intended, and the windows perform as intended.  There is nothing more that Power can do to service your windows at this time.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Installation date: 12/22/22, I Paid $ *********. I hired this company to replace eight old windows on the first floor of my house, and for the master bedroom, we chose larger windows. However, after the installation, all the new windows have drafts of cold air due to improper placement. I've contacted the company multiple times, and they've visited my house twice but couldn't provide a solution. Now, my house is colder than before, and I've had to use plastic to reduce the drafts. Additionally, my heating costs have increased, which defeats the purpose of replacing the old windows. I need a solution to this issue, whether they do a full refund, repair or replacement to resolve this issue. I have some videos that I can't upload to the system, but I can provide them via email. Thanks

  

  Business Response

  Date: 11/12/2024

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  A Power Installation Manager was on-site on 1/19/2023, shortly after the windows were install in the home, to address the concern of a draft from some of the windows.  Despite the  winter season and the observed temperature disparity between the interior and exterior of the home, no draft was observed.  Additionally, Power utilized a FLIR camera to check for ingress of cool air from the exterior and for the escape of warm air to the exterior but did not find any.  No repairs were deemed necessary at that time.  You have not been in contact with Power Home Remodeling in the almost 2 years since to indicate that you are experiencing any other issues with the window installation.

  If you have a new concern that you wish to have addressed, please reach out to Power's *************************** at the phone number below and a representative will be happy to assist you.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

• Initial Complaint

  Date:11/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Windows developed mold-like stains in between the glass that cannot be cleaned and have to be replaced completely. Multiple windows throughout the house do not provide any sound insulation, so people outside can hear us, and we can hear them. Power Home Remodeling told us the window with mold has a seal failure and would be replaced by the summer of 2023. They backtracked when the season passed and explained how they no longer work with the company providing the windows but are still using them for warranty purposes, causing backlogs. Instead of helping existing customers, they are providing new customers with installations. We know this because nearby neighbors had their windows replaced, and their representatives (who didn't know they installed the windows) came by to insult the appearance of the windows with mold.

  

  Business Response

  Date: 11/11/2024

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  A Power representative was in contact with you on 10/3/2024 and has already scheduled the installation of the replacement window sashes with you.  ************ is scheduled to be performed on 1/23/2025.  We look forward to having everything resolved for you soon.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************
  

  Customer Answer

  Date: 11/11/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22530847
  
  I am rejecting this response because: I contacted your support (again) after two promised dates. They were supposed to be done summer 2024 but then told fall 2024. No contact after that until I called October 8th 11:01am and an appointment was already made without us being notified. 
  
  
  Regards,
  
  **** *******
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 11/12/2024

  Good morning,

  As stated, and as you have confirmed, there is a service scheduled to address your concerns with the project completed at your home.  We look forward to having everything resolved for you then.  We apologize for any missed service appointment that may have occurred in the past, however Power's local installation office in *********** will correct any issues with the work performed at your home in accordance with the warranty guarantees provided to you.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************
  

  Customer Answer

  Date: 11/14/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22530847
  
  I am rejecting this response because: No one alerted us about the January appointment until I checked on the status for the windows replacements for fall when your side promised after missing the summer promise
  
  
  Regards,
  
  **** *******
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 11/14/2024

  Good morning,

  The January ******* was scheduled with you over the phone when you called Power on 10/8/2024 for an update on the status of your order.  Typically, Power would contact you once your order is on hand to schedule the ******* to install your replacement sashes.  No ******* was scheduled prior without your knowledge or consent.

  We look forward to completing your ******* in January.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************
  

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I will submit photos of water damage and window leaks. I've been in constant contact with them for over a year regarding new bow window leak. They have come multiple times and corked it to no avail. They said it needed replacing as it was defective. They have been to my house several times, measured, measured, and remeasured. I have patiently followed up monthly/biweekly since May. They either tell me management will call me which they never do. Today I was told order has been submitted. They could not provide when it was ordered or eta of install. ****** was when multiple measurements took place by management. Today **** advised I could be looking at ******* 2025. Concerned ******* will then turn into May and so on as in the last 12 months.. I have photos and purchase papers. I was having trouble attaching

  

  Business Response

  Date: 11/11/2024

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Power's local installation office in *********** is aware of the concerns with the existing bay window and is working to correct those issues as soon as possible.  The original manufacturer of your window, who provides the product warranty on the window, is no longer in business.  The window is no longer under warranty and Power is under no obligation to service it or replace it other than for reasons outlined in Power's labor warranty.  Despite the manufacturing issue that is causing the leak and the window being out of warranty, Power has agreed to replace the window with a new one from another manufacturing partner at not cost to you.  Power is still waiting on the replacement window to be manufactured and delivered and once Power receives the replacement window for your home at our *********** warehouse a representative will be in contact with you to schedule the replacement.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************
  

  Customer Answer

  Date: 11/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:

  Due to a defective window and installation, the leak has existed for over a year.  I've been told they would replace the window over 6 months ago due to the inability to fix it.  My concern remains that I never get any definitive time frame on order date or install date.  They always put me on hold, then tell me a supervisor will call me back and never does. 
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the hope that my window will be replaced soon.
  
  Regards,
  
  ******** ******
  

  
  

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PowerHRG installed windows on my home. As part of their job, they were responsible for filing permits. They filed the permit paperwork incorrectly and now my building permit cannot be closed until they make corrections indicated by city inspector. After over 2 months of constant contact with the local PowerHRG office. Power has refused to correct the permits and I have open permits on my home for almost 2.5 months. I am unable to get any other permits on my home until Power DOES THEIR JOB and files the correct paperwork to pass inspection and close out their permits for windows. This has cause extreme anguish and stress for me and I seek to have the permits closed as well as compensation for the disruption this has caused me.

  

  Business Response

  Date: 11/11/2024

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  The window project at your home was just completed on 11/1/2024.  The interior trim and was left off of the interior of the home and the finishing caulking on the interior was not completed because your local jurisdiction requires and in-progress inspection.  Power's local installation office in ***** is working to get the in-progress inspection scheduled and once the inspection is passed the interior work on the window project will be completed and the permits will be closed.  We look forward to having everything completed for you soon.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10 years ago we purchased 8 new windows a front door from this company. From day one our front door was an issue. It was replaced several times and the glass in the door was replaced numerous times. There was several water leaks that lead to us having mold growing in our doorway and floor and even a mushroom growing in the home under the front door. Power came out and finally replaced the front door on September 9, 2024. As of November 5, 2024 the new door is now leaking water again. I called on November 5 and was told to send photos and was told I would get a call next day. I called again November 6 only to be told "oh that's absolutely a problem we need someone out there". I was offered an appointment of January 7, 2025. I have leaking water in my home every time it rains and even after from the water collecting but they refuse to send anyone out sooner. I also already have condensation in between the panes so the glass is no longer sealed. Told me they can't help me. I have already had mold and mushroom growth inside my home from these people and their shoddy work and now a new door that wasn't sealed correctly but they refuse to fix the problem till January. I live in a state with snow and rain and I am suppose to just hope it doesn't ruin my home anymore when my family is already sick and my home is already damaged. I want someone out immediately to fix my issue.

  

  Business Response

  Date: 11/07/2024

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  A Power Installation Manager is scheduled to be on-site to address the concerns with your entry door tomorrow, 11/8/2024, not in January of 2025.  We look forward to having your concerns resolved for you soon.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

• Initial Complaint

  Date:11/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company came to my house soliciting everyone in the neighborhood for work. I told them I was not interested as I had told them a year past. They knocked 3 different times and waited till i was trying to leave to bother me about something they think i need. They didn't care that I wasn't interested and I feel like they were trying to pressure me into having them do work with their company. They have been non stop calling me for the past week multiple times a day.

  

  Business Response

  Date: 11/07/2024

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Your information has been added to Power's local Do Not Knock list.  This change may take up to 72hrs to go into effect, at which time you will no longer be visited by Power's Marketing teams whenever Power is performing work in your community.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************
  

• Initial Complaint

  Date:11/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stop contacting me. I have never requested any kind of home remodeling service. You have my personal information fraudulently. Delete my information from your system and stop contacting me!

  

  Business Response

  Date: 11/07/2024

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Your contact information has been added to Power Home Remodelings national do not call list.  It may take up to 72hrs for these changes to go into effect in Power's system, at which time you will not longer be contacted by Power Home Remodeling.  You provided your name, phone # and home address to a Power representative who was at your home on 11/1/2024, which is why you were initially contacted about Power's offerings.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ceiling to my patio, that Power Remodeling installed, got warped and started bowing. I contacted Power Remodeling to repair this problem. ***** ******, from the company, came and refused to initiate fixing the problem, saying that it was my fault that that part of the roof was warped. He added that my grilling smoke caused this problem and that I would have to pay to fix the issue. The reason he gave is not supported by his warrenty. The product was defective and shouldn't have warped under those conditions. I am alerting you, Channel 10 ***, and the ***, and congressman ***** *********** because I was treated unfairly, ***** was very rude to me about the issue, and showed he, representing the company, refuses to back up his warrenty which would require that he fix the problem. I am a permanent disabled ******* Veteran and who wants the company to fix this problem. After this situation, I will not do ANY BUSINESS with Power Remodeling and will alert all my fellow veterans to do the same. I will also talk to the VA Administration to alert ALL VETERANS to avoid doing business with them any more. Please alert the company and help to take care of this situation. Thank You ***** ********

  

  Business Response

  Date: 10/31/2024

  Good morning,

  
  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  
  Photos from the service performed on 10/28/2024 as well as a copy of the material warranty provided by the siding manufacturer have both been attached to this response for your reference.  The soffit panels on the ceiling of the porch are clearly deformed.  This type of deformation does not occur for no reason.  In the photos it is clear that a grill is kept on the porch and the heat emitted from the grill when in use would explain why the panels directly above this area have warped when the remaining panels on the rest of the porch ceiling have not.  This type of warping due to heat from a grill is not covered under the manufacturers material warranty, as you can see on the second page, at the top of column 2, bullet pointed with other types of damage that are excluded from warranty coverage. 

  You have requested a second opinion, which Power has already arranged for on 12/6/2024, however the replacement soffit panels melted by your grill will not be replaced under warranty as they are specifically excluded from your coverage.

  
  Thank you,

  
  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into contract with POWER Home H33**3038393233373631H on January 20, 2022, contract #**-60377, installation date April 15, 2022. This involved 8 H32313638**32**393236H, 2 shutters, at a cost of $10,000. I am currently and have had problems with these H32313638**32**393236H. The upstairs H32313638**32**393236H do not stay open at the designated area, meaning they continue slipping down thereby closing. H3132**33383338373438H repair were called but the appointments given were 6 months in the future. They came to address those H32313638**32**393236H 2 times, still not staying up. I still have the problem. The problem with the H32313638**32**393236H on the first floor obviously were not installed properly or no insulation was put around the H32313638**32**393236H as there was always a draft. It stayed cold in the living room 2 years. I advised H3132**33383338373438H numerous times, each time given 6 month repair date. On the last repair date. August, 2024, the technician fell off the ladder at the previous job, so my appointment was cancelled again and rescheduled for January, 2025. This has been going on since installation. The next appointment will be 3 years. They have my money and I am freezing. I am a senior citizen retired city employee, still recovering from cancer. I do not deserve this type treatment because of where I live. I am not rich. I am so cold that I had the H32313638**32**393236H in my living room replaced. Now, another bill. What can be done.? They refuse to address my concerns after installation. Who pays for my new H32313638**32**393236H? I AM COLD.

  

  Business Response

  Date: 10/29/2024

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  At this time, a Power Installation Manager is scheduled to be on-site to address your concerns with the windows.  Power has been on-site in the past to address various other concerns with the windows and will continue to service the windows as necessary in accordance with the warranty coverage provided with your project.  The upcoming service is to address concerns with the downstairs living room windows, which in this complaint you have mentioned have been replaced.  If Power's Installation Manager returns to the home and the service concerns are related to windows Power did not provide or install then Power's Installation Manager will not be able to assist you.  Power's warranty coverage only pertains to windows purchased from and installed by Power Home Remodeling.
  

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 10/29/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22460519
  
  I am rejecting this response because:
  Power was on site 2 times in 2 years, 6 months after notification, and i am still experiencing the same issues on the windows upstairs.  It is going on 3 years with the same issue. You got my money. Unfortunately, as a senior citizen,  I had to replace the downstairs windows. I WAS COLD.  I have proof that they were installed improperly, but what about the other issues? What is the new excuse ? These are obviously defective windows.
  
  Regards,
  
  ******* ****
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 11/05/2024

  Good morning,

  Power will not be able to service the downstairs windows if they are no longer windows provided and installed by Power.  Power will also not be reimbursing for the expense to install new windows as there was nothing so defective with the windows that Power provided that they could not be serviced and repaired.  In the event that a window was defective to the point of needing replacement, a replacement window would have been provided under warranty.  Power was not afforded the opportunity to service the living room windows to return them to proper working order or replace them if it was deemed necessary and Power's warranties do not cover the re-installation or replacement of any windows by a 3rd party.  The remaining windows in your home that were part of your Power window project will still be serviced under warranty on the date scheduled.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 11/11/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22460519
  
  I am rejecting this response because:
  POWER Windows has yet to repair the initial problems. Yes, i HAD to  replaced two windows, but what about the other windows that I am having problems with? POWER has given me appointments 6 months later and still have not come to rectify the issue. There is always a problem. POWER needs to read their records to understand what my issue is. They never keep their appointments. Appointments are always postponed 6 months later.
  
  Regards,
  
  ******* ****
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 11/12/2024

  Good morning,

  As previously stated, an appointment has been scheduled with you to address any outstanding concerns with the remaining Power windows that are in the home.  We look forward to rectifying those concerns at that time.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 11/14/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22460519
  
  I am rejecting this response because:
  I have placed a call to Mr. **** ******* since they are not answering my question. POWER has given me many dates to rectify my issues. Many dates were cancelled so WHAT date do you have on your calendar this time? Will it be ANOTHER 6 months before I can get satisfaction for these windows purchased years ago? Please address that.
  
  Regards,
  
  ******* ****
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 11/18/2024

  Good morning,

  Power has confirmed with you on three separate occasions (8/16/2024, 8/20/2024 and 9/23/2024) that your service is scheduled to take place on 1/13/2025.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************
  

  Customer Answer

  Date: 11/20/2024

  Please note, I am not satisfied with the answer from POWER, but I will wait for the next  scheduled  appointment. 

  Customer Answer

  Date: 02/19/2025

  Thank you for taking my call. Please be advised that the last scheduled appointment, 1-13-2025 from Power Home Remodeling was not confirmed and therefore, was promised to be rescheduled within weeks.  To date, I am still waiting for another date. This project is going on 3 years now.  I'll await a response.
  ******* King 
  

  
  

  

  Business Response

  Date: 02/19/2025

  Good morning,

  Power representatives were in contact with you on 1/20/2025 and the service appoint has already been scheduled.  We look forward to having your concerns with your project resolved for you soon.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 02/21/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22460519
  
  I am rejecting this response because:  Power contacted me on January 20, 2025 to advise that they are unable to keep this appointment, when they promised that they would be in the area and put me in. Now, once again, I have not received a call setting up, once again, another appointment. Please review Power's last transmission. It DID NOT provide another date as one was NOT scheduled. 
  
  
  Regards,
  
  ******* ****
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 02/24/2025

  Good morning,

  Your service appointment is scheduled for 4/24/2025.  This is the date that was provided on 1/20/2025, as explained in a prior response.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 02/24/2025

  As you can see, this service complaint is going on and on. No resolution, no explanation. Now, what time on Aoril 25, 2925, 3 years later. Prior, no time, no show. This is a joke. Whom else  can I take this matter to?