Complaints

This profile includes complaints for Power Home Remodeling Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Power Home Remodeling Group, LLC

  2501 Seaport Dr Fl 4 Chester, PA 19013-2249

  
• 

  Power Home Remodeling, LLC

  7304 S Joliet St Ste 100 Centennial, CO 80112-4578

  
• 

  Power Home Remodeling Group, LLC

  2147 Route 27 Fl 2 Edison, NJ 08817-3365

  
• 

  Power Home Remodeling Group, LLC

  4135 Crescent Park Dr Riverview, FL 33578

  
• 

  Power Home Remodeling Group, LLC

  1325 Cherrington Pkwy Suite 300 Coraopolis, PA 15108

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** in responding to a warranty issue.2nd Bow Window still leaking causing dry wrought issues on our home

  

  Business Response

  Date: 09/12/2024

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Power representatives have been in contact with you as recently as today, Thursday 9/12/2024.  A replacement bay window for the home has already been placed on order and Power is awaiting a delivery date from the manufacturer.  Once the replacement unit is delivered to Power's local installation office in ******, a representative will be in contact with you to schedule it's installation.  We look forward to having everything resolved for you soon.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************
  

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As reported by many other complaints on this site, I am having difficulty getting replacement windows from Power, per our warrantee agreement. We have 10 windows still needing replacement for bad seals, because of a manufacturer's defect. We have already had around 8 or 10 replaced, some of which are bad for a second time. We've been told the whole lot of windows are in, after waiting almost 2 years but the last three replacement appointments showed up with only 1 window. We have been given a litany of excuses none of which rings true. I understand the manufacturer if my windows, Northeast Building Product no longer has a working relationship with Power. Power replaced them with Pella windows. I understand Power is waiting for Pella to replicate our windows from NBP. Meanwhile we are being strung along while NBP delays production of the warrantee product. I believe we should get our defective windows replaced with Power's new business partner *****'s window. The windows I have now have proven that even the warantee replacements are still defective.

  

  Business Response

  Date: 09/09/2024

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  A Power Installation Manager was on-site with one of the replacement window sashes for your home on 9/9/2024.  Unfortunately, a second order of replacement sashes for your home was scheduled to be delivered to Power's local installation office in ******* in June but has not been located.  The replacement sashes from that order have been re-ordered and as soon as Power has a delivery date for these sashes a representative will be in contact with you to schedule their replacement.  Power will not be replacing the windows installed in your home with Pella windows.

  Thank you,

  ***********************
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  PowerHRG.com

  Customer Answer

  Date: 09/10/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22260977
  
  I am rejecting this response because: This has been the answer I have been getting for a few years now. I believe this is the 3rd time several replacement windows have been misplaced. Power knows that the windows they installed in my home are defective and cut their relationship with the manufacturer. I, in good faith, have been patient with replacements and delays since they switched to Pella windows. Seeing we have 2 windows which have gone bad for a second time the replacements are no better that the original product. 
  
  
  Regards,
  
  *****************************
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 09/11/2024

  Good morning,

  We apologize for any delays in providing and installing the replacement window sashes for your window project.  The remaining sashes are on order and as soon as a delivery date is provided to Power by the window manufacturer a representative will be in contact with you to schedule their replacement.

  Thank you,

  ***********************
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  PowerHRG.com

• Initial Complaint

  Date:09/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired power to do my roof and gutters. After the job was completed,.I realized that I had no lights in my bedrooms,bathroom,dining room,back porch also the light was broken,doors bell were not working. I contacted an electrician to find out the reason why I don't have lights. He find out the nail they used were causing the problem. He fixed part of the problem. I don't have lights in my dining room,my back porch and the doors bell not working. I paid $900 .00 I would have to pay a lot more money .I contacted power Home Remodeling also I send photo and receipt. I received two Emails started that I am working on it. I want power Home Remodeling to fix the issues.

  

  Business Response

  Date: 09/13/2024

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Both Power's local installation office in ****** and Power's corporate headquarters have been in contact with you since the roofing installation with regard to the electrical issues since the roof was completed.  Power has been requesting an estimate or an invoice from the electrician on-site to to confirm the issue at hand, however Power has only ever received a typed explanation of the issue.  Power as a company does not do electrical work, nor does Power employ licensed electricians, therefore Power needs to be able to substantiate the claim and approve the work being completed by a 3rd party before it can reimburse you for that work.

  Once Power has received the proper photos and documentation a representative can assist you with completing the repairs to the home.

  Thank you,

  ***********************
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  PowerHRG.com

  Customer Answer

  Date: 09/14/2024

  I hired an electrician to figure out why I didn't have lights in my bathroom,my two bedroom,my kitchen,, my dining/living room,my porch which the broke and my front and back door bells are not working. The electrician  went inside the attic and he find out that  the big nails are damaging the electrical connection that cause the problem. He fixed part of the problem. Power needs to finish the job. I got in touch with them several and refused to send someone to access the  damage  fix it. I  got in touch with them several apologize about the delay, and nothing else. 

  Customer Answer

  Date: 09/17/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22246856
  
  I am rejecting this response because:power roofing is refusing to send an electrician to assess the damage that they workers did. They used big nails that  damage the electrical cord inside my attic , causing part of my home to be without electricity. Also I am afraid that the damage may cause a fire if they come to remove the nails that cause the problem. I  received several emails from power apologize about the delay nothing else. I don't have electricity in my living/dining room,my porch and my doorbells are not working. I am already spent $900.00 to fix part of the problem. Now I want the company to fix the rest of the problem. More action need to take against them. I paid $23000.00 that is a lot of money to be dealing with that kind of issues. 

   

  
  
  
  Regards,
  
  Francesse Detail
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 09/18/2024

  Good morning,

  As stated, Power has not received any information regarding the cost of the necessary repairs or Powers part in these electrical concerns.

  Please return the calls and text messages from your local office in ****** if you require assistance with anything further.

  Thank you,

  ***********************
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  PowerHRG.com

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I purchased 11 insulated double-hung windows from Power Home Remodeling Group in 2012 which windows are defective as they have accumulated visible dirt that can not be removed. Power Home has already replaced 7 windows up to date but are stating at each phone call that they are experiencing manufacture delays for the 4 windows that remain which may take 1 year.This has been going on for 4 years now where I would call and get a 1-year timeframe each time. The company is being unprofessional, unresponsive and uncooperative. I would like to request a refund if the company is unable to replace these 4 windows as they have replaced the other 7 windows.Thank you for your help,*****

  

  Business Response

  Date: 09/06/2024

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Both orders for the replacement window sashes for your window project are scheduled to be delivered to Power's local installation office in ********** next week and Power's *************************** has already been in contact with you to schedule a service appointment to install the replacement window sashes on 9/23/2024.  We look forward to having everything resolved for you then.

  Thank you,

  ***********************
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  PowerHRG.com

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was solicited at my home by a representative from this company to buy a new roof. While my old roof was fine with no leaks in my home during many storms, it was an old roof. It was middle a couple of shingles and was discolored. I decided to just change the roof more for aesthetic purposes and figured with all the new technology they pitched and great installation guarantee, it would be a win either way. Well it has been hell! The roof was improperly installed. I have had to call numerous times over the years about leaks in my home from the poorly installed roof. Not once has the company done a thorough inspection to make sure that the roof is properly installed and waterproof as it was advertised. My ceilings in my home are ruined. They keep having clients call for issues but wont just inspect the roofs and make sure its done correctly to fix it one good time. I need my roof and ceilings repaired now! Im tired of this and wish I never let these scums touch my property. I need my roof fixed immediately and dont correctly and for all my ceilings to be fixed.

  

  Business Response

  Date: 09/06/2024

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Power's local installation office in *********** is aware of the concerns with the roof installed at your home and a service is already scheduled to address those concerns.  Additionally, Power has been back to the home on several occasions in the past, most recently on 4/9/2023, to address any concerns that you have with the work completed at your home and will continue to do so as needed.  We look forward to having the concerns with your roofing project resolved for you as soon as possible.

  Thank you,

  ***********************
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  PowerHRG.com

  Customer Answer

  Date: 09/06/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22242244
  
  I am rejecting this response because: I dont want you people in my house every few months due to the poor installation. I want the roof fully inspected and repaired one time and all the repairs done in my home. I didnt get a new roof to have all these issues! Are you people insane? I paid for a new roof. I shouldnt discover a new leak or notice ceiling damage overtime. If the roof was installed properly, you people wouldnt have to be coming every few months! Again, the roof needs to be fully inspected and everything fixed one time. Then fix the damage done to my ceilings and siding and whatever else your poorly installed roof caused. Stop wasting my time. 
  
  
  Regards,
  
  Wesllyne Therasse
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 09/06/2024

  Good morning,

  What you have requested is the purpose of the upcoming service appointment.  We look forward to having everything resolved for you soon.

  Thank you,

  ***********************
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  PowerHRG.com

  Customer Answer

  Date: 11/14/2024

  I writing a complaint against Power Home Remodeling Group regarding the poor installation of my roof, which continues to suffer from leaks due to improper workmanship. This roof was installed in 10/2022 with a promised lifetime warranty. I have been dealing with ongoing issues that have not been satisfactorily resolved. When the roof was initially installed, Power Home Remodeling Group advertised that licensed contractors would perform the work. However, the installation was handled by unlicensed workers with no supervision of a licensed contractor, which I believe contributed to the roofs persistent issues. Every time a leak has appeared, the companys response has been to blame flashing problems in the affected areas and make temporary repairs. Despite multiple visits to address individual leaks, Power Home Remodeling Group has never conducted a comprehensive survey of the entire roof to ensure that all issues were fixed or that the roof was properly installed in the first place. The last time a crew was sent out (10/2024), they installed more flashing, but when I requested proof of the work completedsuch as photographs or documentationI was told photos were not taken. My requests for evidence have been repeatedly ignored. This pattern of inadequate repairs, lack of transparency, and refusal to address the root of the problem has caused significant frustration and distress. It appears the company is not acting in good faith or adhering to its own advertised commitments, which I believe may also be illegal. Given the ongoing nature of these issues and the lack of a permanent solution, I am considering filing a lawsuit if Power Home Remodeling Group continues to neglect its responsibilities.
  
  Desired Resolution / Outcome
  Desired Resolution:
  Refund

  

  Business Response

  Date: 11/14/2024

  Good morning,

  A Power Project Production Manager was on-site on 10/2/2024 to do a comprehensive review of the roofing installation the home, as you had requested.  Power acknowledged that repairs were necessary in two locations and a Power Installation team was scheduled to return.  Those repairs were completed on 10/21/2024.  Power's local installation office requested that enough time be given to ensure that the leak was correctly identified and repaired, and that no leak persists from the roof.  Power has not received any communication from you to date indicating the leak has persisted.  Power has pledged to make the necessary repairs to the interior of the home at your convenience, once you are satisfied that the roofing installation is sound, by allowing enough rainfall to occur in your region with a leak being identified.

  Once you are ready to move forward with the interior repairs, please reach out to Power's *************************** at the phone number below and a representative will be happy to assist you.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 11/20/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  Complaint: 22242244
  
  I am rejecting this response because: they are ignoring the fact that proof of service cannot be provided. I want proof of service. Its not rainfall season, therefore their policy of waiting until I notice a leak or not is ridiculous. On top of that being that there is no proof of service, this problem can cause further damage. We have done this over and over again and I want it all resolved now. My money has been spent and I didnt receive proper or quality service. FTC complaint next. 
  
  Regards,
  
  Wesllyne Therasse
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Warranty complaint lifetime warranty date of 6/16/09 called in 2024 windows a clouding up with brown streaks , 4 windows all are discolored.Was given 3 dates for replacement ,each time was a no show Today was given another date of 11/05/24 I have been waiting almost a full year.

  

  Business Response

  Date: 09/03/2024

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Both orders for replacement window sashes for your home are scheduled to be delivered by the beginning of November and a service appointment is scheduled to install each of the replacement window sashes and re-screen any window screens that are torn at that time.  We look forward to having everything resolved for you soon.

  Thank you,

  ***********************
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  PowerHRG.com

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Solar panels became inoperative due to inverter issues. Since the solar installation all external outlets trip the ***** Weather seal on front door is still not functioning correctly. The company sent a service crew to address the door earlier this year, and the problem has not been solved. A team was scheduled for Thursday, 8/27 to arrive between 4:00 and 4:30 PM. Instead, the team rescheduled without my consent to arrive between 12:00 and 1:30 when I was not home. They claim that someone authorized the time change, but neither I nor my wife received any communication from them. Without my consent, the company rescheduled a visit to address the inverter for Monday, August 27 at a time when I am not able to be home. Contacting the company was a fiasco as the service representative refused to acknowledge that the company made an error. The service representative did not want to understand that there will be no way to address the *** problem without access to the interior of the house. When pressed for a **************** call, he wavered between assuring me that the crew would be at my home between 6 and 7 AM and expressing uncertainty whether they could make that time. This indicates a complete lack of interest in prompt and accurate scheduling and the need to follow up to ensure that the identified problems were addressed and remediated.It continues to leave me without use of my solar panels, thus having to pay higher electrical rates. The *** problem is not resolved.d

  

  Business Response

  Date: 08/27/2024

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  A Power Project Production Manager from Powers Phoenix office has been in touch with you and a service is scheduled to be performed on Saturday 8/31.  A 6am-7am arrival window is outside of Powers normal operating hours and therefore could not be promised for that service date, however Powers installation team will be on-site first thing that morning.  If it is confirmed that the concerns with the *** outlet are related to the solar installation then it will be determined at that time how to make those repairs.  If they are not related than Power will not be taking care of the repairs related to the *** outlets.

  Thank you,

  ***********************
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  PowerHRG.com

• Initial Complaint

  Date:08/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We chose Power Home Remodeling for windows because a family member used them and had a great experience. The sales team told us during our home inspection for the windows that our attic was 150 degrees and that we needed to purchase their radiant barrier. He said it would reduce the temperature drastically in the attic, make our HVAC last longer and it wouldn't have to work so hard. We had it installed. Today it was 100 degrees outside and in excess of 160 degrees in the attic. Power initially sent people out to uncover vents they covered during installation, with no improvement noted. We were told today that they can do nothing more for us, that our ventilation is the problem, and we need to have a contractor install more vents. Never did the salesman state that the barrier would only work if we added more ventilation. We paid around 10k for a product we should never have been sold in the first place.

  Customer Answer

  Date: 08/23/2024

  I spoke with **** in customer service today, as indicated in the response to my one-star reviews.  He stated the radiant barrier is not defective and it was installed correctly, so Power is not willing to make good on the claims made by our salesman. He also asked for written proof that our salesman, *********************, told us that the temperature in the attic would drastically change for the better. Their notes state the temperature dropped 30 degrees to 130. Perhaps at certain times of day that is true, but not during the heat of the day. I have changed my mind about a settlement.  I would like them to make good on the salesman's claim. I would think, at the very least, they should install the ***** vents, they say we need, at no additional cost to us. I think the 10k plus we paid for the barrier would more than cover their costs. The reason for our complaint is, and has been, that they do not back up the claims they make to sell their product even when they know it won't work in the customer's particular situation. 

  

  Business Response

  Date: 09/04/2024

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  The radiant barrier that Power was contracted to provide and install is installed correctly and is performing as intended.  The Energy Sphere radiant barrier is one piece of an effective attic insulation and ventilation system and on it's own will improve conditions in your attic, however the existing roof on the home is very poorly ventilated and without a way for warm arm to escape the attic you will continue to see elevated temperatures in the attic.  Power has agreed to install a solar attic fan, at no charge to you, even though it was not part of the original scope of work that you contracted for and is not a product that Power offers, but until the attic itself is properly ventilated any heat that does develop in the attic will not be able to escape.  This is a pre-existing condition of the home that Power unfortunately can not assist you with any further based on the scope of work agreed upon.

  Thank you,

  ***********************
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  PowerHRG.com

  Customer Answer

  Date: 09/04/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22173210
  
  I am rejecting this response because we, the customers, are still being blamed for the fact that the radiant barrier does not work properly because our attic has inadequate ventilation. The POINT, as repeatedly stated,  is that we were told of the ventilation problem after the radiant barrier was purchased and installed, not before. The reason we were given by at least three company representatives: "Our salespeople don't know much about attic ventilation." Perhaps their salespeople should not be selling a product they know nothing about. We trusted our salesman when he said it would work even though we don't have a roofline ridge vent.  

  We appreciate the offer of a solar fan. However,  this is not out of the goodness of their heart. We were offered no help until after multiple calls to their company.  Nor does it change the fact that we were lied to by our salesman because he was not properly trained, according to his own company. If a customer has any problems in their attic that would decrease the effectiveness of a radiant barrier,  they should be informed of it PRIOR to agreeing to purchase it.
  
  Regards,
  
  ***************************
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 09/10/2024

  Good morning,

  The radiant barrier is performing as intended.  The radiant barriers performance is not effected by the attics ability to ventilate the air within it.  Air and heat are introduced into the attic in a variety of ways, the radiant barriers job is to prevent that airspace from heating up as much as it would have otherwise.  With that said, if the hot air that is escaping into the attic (or the air that is warming while in the attic) is not allowed to escape effectively then the attic will not be able to cool itself naturally.  This ventilation is typically provided from soffit or roof eave intake ventilation and exhaust ventilation through either a ridge vent or a series of exhaust vents or fans.  None of those items are part of a radiant barrier installation and therefore those were not modified or added as part of the radiant barrier installation.

  This is akin to the heat that builds up in a car.  A closed car interior will be warmer if the car is parked outside and exposed to the *** and UVB rays of the sun than if it is parked inside and protected, however both will still be warmer than if the car was parked with the windows open.
  

  Thank you,

  ***********************
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  PowerHRG.com

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a door installed by the company which the keys as stuck in the lock since installation (December) I have contacted the company over 10 times and been given a run around with false dates that someone would come to address. After continuing to contact the company I am not getting any response/ resolution. This is worst contractor experience I have ever experienced and would not recommend this company to anyone.

  

  Business Response

  Date: 08/22/2024

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  At this time, a Power Installation Manager is scheduled to be on-site to address the concerns with the sliding glass door on 10/3/2024.  The originally scheduled service on 2/2/2024 unfortunately could not be kept due to an unforeseen illness requiring your Installation Manager to miss time from work.  Power attempted to reach you several times but it was only several months later that Power received a response to reschedule your appointment, which partially explains the long wait. 

  We look forward to having everything resolved for you shortly.

  Thank you,

  ***********************
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  PowerHRG.com

  Customer Answer

  Date: 08/22/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22178468
  
  I am rejecting this response because:I was not contacted about the delay, I have contacted you multiple times, there is no reason that you cannot respond for nearly a year after installation and raising the issue
  
  
  Regards,
  
  *****************************
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 08/28/2024

  Good morning,

  As stated, Power has discussed the concerns with you on multiple occasions and is scheduled to remedy those concerns soon.  We look forward to having everything resolved for you shortly.

  Thank you,

  ***********************
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  PowerHRG.com

• Initial Complaint

  Date:08/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had all new windows and doors installed on the same day in my home the end of last August. There were damages to the front screen frame, marks in the wood on the front door and other issues that the installers promised me the company would fix during the inspection process after the installation. No one ever came to do any inspection after the installation was done. In September, I had major back surgery, and it has been difficult to get this rectified with the company since then. When I have called in, they told me the windows were installed one day and the doors the next, which is not true. Everything was installed in one day, And as I said no inspection was ever done. The gentleman assured me that he would rectify the situation, but I have called in multiple times since then I have not been able to have anyone from the company come out make the necessary repairs, Nor has anyone called me back to rectify the situation. Additionally, I was told by the company that everything is covered under a lifetime warranty. They were paid over $21,000 for this work and I am extremely upset and dissatisfied that The promises they made were never kept And there were also things in the record that were not true with respect to dates of installation and post inspection with The necessary damaged items replaced. I have Contacted the office of the Attorney General and filed a consumer complaint against the company. I am also looking into contacting the media to rectify This matter as it has been going on for almost a year now.

  

  Business Response

  Date: 08/22/2024

  Good morning,

  
  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  
  Power's local installation office in ************ is aware of the concerns with the window project installed at your home and currently an Installation Manager is scheduled to be on-site to address those concerns on 9/9/2024.  If an earlier appointment becomes available a Power representative will be in touch with you to make alternative arrangements.  We appreciate your patience and look forward to having the concerns with your project resolved soon.

  
  Thank you,

  
  ***********************
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  PowerHRG.com