Window Installation
Power Home Remodeling Group, LLCImportant information
- Customer Complaint:Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 10 complaints handled through our conciliation process.
Complaints
This profile includes complaints for Power Home Remodeling Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 972 total complaints in the last 3 years.
- 253 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/04/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We hired PWR to do a new roof. During the initial consultation, we asked Dan if there would be any damage to our new driveway, as that would be a deal breaker. Dan said there would not be any, but he would put it in the notes as a major concern. Than Mike the Project Manager came out - Again we voiced that we were very concerned about our new driveway being damaged. Mike said the dumpster contractor would put down wood before dropping the dumpster and there would be no damage to our driveway. When the dumpster was delivered, they did not put down wood and had scratched up the driveway - When I got home from work and saw this, I immediately reached out to Marc, and emailed him pictures. Several days later, the dumpster company came back and put the dumpster on wood, but in the process created more damage by creating divot like indentations and deeper scratch marks. Again I reached out, and was initially told by (I think her name was Justine) that it wasn't PWR problem. After call them repeated times, I finally connected with Jeremy, who said they would address it with the dumpster company. I resent all the pictures I had taken (before the dumpster was on wood, and after the dumpster was permanently removed). Since this conversation I have reached out to Jeremy every week - he doesn't call back, and when I do connect with him I get put on hold while he tries to reach the dumpster company OR told to call him back in several hours, or send more pictures, ect. Last week, he and the dumpster company said they don't see any damage that requires repair. After stating that the pictures don't show the damage well, and the many rains storms we've had since have not washed away what they consider dirt scratches that will wash away. Even though I did not sign off on the completed job (only that the roof itself was done) they received payment from the finance company.Business Response
Date: 08/10/2022
Good morning,
Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.
Power has been in contact with the dumpster provider who dropped off and picked up the dumpster at your home. The damage to the driveway is superficial, an actual paving repair is not necessary given the extent of the concern. Power will not be able to cover the $1,200 estimate to make repairs to a driveway that does not require physical repair. The discolored surface will weather over time and once again match the rest of the driveway.
Thank you,
Ryan F********
Warranty Service Director
O: ***************
Power Home Remodeling
PowerHRG.comBusiness Response
Date: 10/04/2022
Good afternoon,
There is no damage to the driveway that prohibits it's use or reduces the longevity of the current surface.
Power will be unable to assist with the matter any further.
Thank you,
Ryan F**********
Warranty Service Director
O: ***************
Power Home Remodeling
PowerHRG.comCustomer Answer
Date: 10/06/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because: It saddens us that you will not take responsibility. We discussed the fact that our driveway was fairly new with both the sales man and the project manager before work was done. Both had said every precaution would be taken to prevent damage. Mike the project manager even made a note on the project sheet about being careful with the driveway. If this was your driveway, you would be treating this very differently - you know that these divots are likely to become a bigger problem due to cold and ice conditions. The fact that you don't want to deal with this because its your own contractor who messed up only shows poor business practices on your part. Hopefully other POTENTIAL CUSTOMERS will BEWARE of your UNWILLINGNESS to uphold to the supposed standards PHR says they have.
Regards,
*** ********Initial Complaint
Date:08/04/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Power Home installed my new doors and the job was done great. I went with them again for new soffits and gutters. The project manager assured me that the workers would take out old electric, that was no longer connected, out. They started to cover it up with the soffits. I had to take them all down myself. There was rotted wood under the soffits that the workers would not replace. They just covered it up. When the gutters were put on, there were gaps between the flashing and the gutters. They came and the person on the phone said that they would check the rest of the house. After they left, a few days later it rained, water was coming between the flashing and the gutters. I called the project manager again, and he never called back. I also emailed him and text messaged him with the pictures, No response. I called a different manager and again, no response. I called the main office and they said that someone would come in December. I told them when I had the first issue with the gutters, they came right away. He didn't seem to care. I am also still waiting for a replacement door for 2 months. The original one came dented.Business Response
Date: 08/04/2022
Good morning,
Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.
The replacement door slab for the first project in your home has arrived in our local Long Island warehouse and a Power representative will be in contact with you to schedule it's replacement.
The gutter service you mentioned is currently scheduled for the first available day and time. Should the opportunity to perform your service sooner arise a Power representative will be in contact with you to confirm those changes.
Thank you,
Ryan F**********
Warranty Service Director
O: ***************
Power Home Remodeling
PowerHRG.comBusiness Response
Date: 08/06/2022
Good morning,
A Power representative has been in contact with you and has rescheduled your service appointment for 8/8/2022.
We look forward to having your service concerns resolved for you then.
Thank you,
Ryan F*********
Warranty Service Director
O: ***************
Power Home Remodeling
PowerHRG.comCustomer Answer
Date: 08/08/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************Initial Complaint
Date:08/04/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We set up a time for a Power to come and speak with us. The reason we chose Power for our roof replacement was their customer “Bill of Rights”. They also stated Power only used high-quality products; all installers are employees of Power (they would be wearing Power shirts/uniform); and conducted top of the line business practices. However, the service we received did not align. On the day of installation, a crew arrived (that could barely speak English) and started our roof installation. Once they were completed, they knocked on the door to sign the certificate of completion. When I arrived home, I was so disappointed in the way my roof looked and at the poor clean up job by the crew. The things wrong with my roof installations - Shingles was not laying flat and squared off at the end; rising up in the opposite direction as the others; Left side edges was not flowing as the other shingles; There was a huge gap left between where the siding and the roof met in the front of home--didn’t have a gap before they removed the old roof; Missing J channels. The site manager arrived for the final walk-through, and I immediately told him about the issues. He said he could see the issues, but we needed to give the roof a few days to settle. I told him I didn’t agree and so he scheduled for someone to come out the next day to address the issues. No one showed. I placed a call to Power and sent them pictures showing the poor job that was done. He also agreed the work was not up to par and said they will have someone come out to correct the issue. No one ever showed to fix the issues, instead they decided to have someone just show up to my house to do another site inspection. He also saw the issues and was scheduling someone to come out. They finally showed after so many no shows and still missing parts to complete the job. I am requesting $2500 be deducted from the final total of $15,901.75 for poor service and missed work. it is August, that is over two months.Business Response
Date: 08/05/2022
Good morning,
Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.
Power has agreed to reduce the price of your roofing project $795.09. We understand what an inconvenience it is to have missed appointments and for the project completion to be delayed the way that it was. The reduction in price is one way Power is showing our sincere thanks for your understanding and your business. The roofing project has been completed and is backed by the industries best material and labor warranties. The reduction in price offered is the maximum amount Power will be able to reduce the price.
Thank you,
Ryan F********
Warranty Service Director
O: ***************
Power Home Remodeling
PowerHRG.comBusiness Response
Date: 08/08/2022
Good morning,
Power's final offer is $795.09. This is the maximum that Power will offer.
Thank you,
Ryan F***********
Warranty Service Director
O: ***************
Power Home Remodeling
PowerHRG.comCustomer Answer
Date: 08/10/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because: Power has failed to make things right with the customer for reasons they caused. I will never do business with this company again. I hope whoever sees this message online think twice before choosing this company. They are full of it!! They claim to have such great service and products but actually they don't. The whole process was inconvenience and I they are a nightmare to deal with.
Regards,
*********************Initial Complaint
Date:08/02/2022
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
8/02/2022 My residence is registered as do not solicit list in our township. Yet, were constantly bothered by pushy sales door to door salesmen with no regard for personal space. This company need to do due diligence when canvassing neighborhoods. Please remove me from all phone calls, appointment and door knocking. Thank you.Business Response
Date: 08/03/2022
Good morning,
Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.
We have added you to Power's local "Do not Knock" list as well as Power's national "Do Not Call" list. It may take up to 72hrs for these changes to take effect, at which time you should no longer receive phone calls or in-person visits from Power's local marketing office whenever Power is running new promotions or doing work in your area. We apologize for any inconvenience we may have caused.
Thank you,
Ryan F**********
Warranty Service Director
O: ***************
Power Home Remodeling
PowerHRG.comCustomer Answer
Date: 08/05/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************Initial Complaint
Date:08/02/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
6/16 window installation, door was to be installed to but on back order. Door installation was 6/27, door came with out molding, was told it was to be ordered. 6/28 quality check, we weren’t happy. 6/29 we called to complain and get some answers. 7/5 Was finally told we would get molding. 7/7 second quality check and received $400 credit for inconvenience. 7/11 molding installed, wrong size and color. 7/11 called to complain about molding and improper installation. 7/15 manager came to fix but still wasn’t finished, said he’d be back following week. 7/25, 7/27, 7/29 and 8/1 we called to get answers about when they would finish was told we’d get a call back they had to send an email to someone but never received call. 7/26 called credit loan company(green sky) because we received a bill even though we were told no payments were required till job was finished. 7/27 green sky responded and was taking action to contact power home remodeling should hear back in 48 hrs. 8/2 i contacted green sky and they were waiting for power home to contact them back. Power home told us they were going to complete a job of windows and door on our house and it has now been over a month and my door is not completed, the molding we have is cracked and broken as well. Project # ********.. amount of job in total $11,668.27 .. would like a full refund for door.Business Response
Date: 08/08/2022
Good morning,
Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.
A Power installation manager is scheduled to be on-site on 8/12/2022 to replace the interior casing on the door. Power will not be refunding the price of the door project for the delays in repairing the interior casing.
Thank you,
Ryan F********
Warranty Service Director
O: ***************
Power Home Remodeling
PowerHRG.comInitial Complaint
Date:08/02/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The windows they installed was 2 inches smaller than the opening,some of then was installed over the window sill in order to fit a little better. When they arrived I asked to make sure the measurements was accurate,the answer was “yes”,but wasn’t.I have pictures to prove.I did call the company no answer as now. The job was started and finished on July 22 2022. My windows are now a lot smalle than was before,andthis wasn’t the dial. Windows custom made are different price than standard size that you can buy in any ********** for less price.Business Response
Date: 08/12/2022
Good morning,
Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.
It is customary for a custom replacement frame window to be manufactured smaller than the opening so that the window can be installed level and square. More often than not, the opening a window or door is being installed into is not perfectly square and any settling that may have occurred can exacerbate the issue. However, given that your concerns potentially indicate a larger variance than Power would measure for, a Project Production Manager is scheduled to meet with you at the home on 8/12/2022 to review the window installation. A determination as to how move forward will be made at the time following a review of each window.
Thank you,
Ryan F*********
Warranty Service Director
O: ***************
Power Home Remodeling
************Initial Complaint
Date:08/02/2022
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contracted Power Home Remodeling to replace the roof on my house and shed on July 19, 2022 for a price of $22,580.41. The sales person (Miguel P) included notes and discussed addition plywood needed to include the shed in the project per homeowners requirements for buildings to look the same. On July 27 a pre inspector (David) came to verify measurements for the roof. We discussed with him the addition plywood being added to the order for the shed. He spent hours measuring and calculating for needed supplies. The materials were delivered on August 1. I sent a text message to David that the delivery was short 1 piece of plywood to which I did not receive a reply. On August 2, the construction crew arrived to replace the roof. The foreman stated his work order specifically said do not include the shed. I contacted the main office and was transferred to (Mike) he stated the shed was not included in the material order but could see a note from Miguel that said the shed was part of the job. I was then sent a new contract for an additional $1,307 to cover the shed which I was forced to sign or they would not complete the shed. I signed the first contract in good faith that everything discussed was included in the bid. Having to pay an additional $1,307 for materials that was previously discussed at length with the sales person is not an honorable business practice. I understand Mike saying it was not included in the measurement and thus needed to be ordered but I signed the first contract in good faith that it was included. Therefore, the original contracted amount should be honored and the additional $1,307 should be removed from the second contract I was forced to sign.Business Response
Date: 08/09/2022
Good morning,
Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.
At the time of your initial consultation with Power with regard to the roof, Power's aerial measurement system was unable to pick up your homes roof from satellite photo's. This is typically how Power measures a roofing project, it is a very accurate system. Instead, your roof was measured by Power's Remodeling Consultant by hand. At the time of your pre-installation inspection it was discovered that the measurements indicated were only sufficient to cover the main home and not the shed roof. The shed roof was not included in the measurements or the diagram for Power's Installation team to complete. This area was then added to the project at an additional cost.
In an effort to confirm the measurements were accurate, Power agreed to catalog the leftover material (as is typical of a roofing installation) as well as the material used. If there was a discrepancy, the pricing would be adjusted accordingly. No adjustment was necessary as the material used matched the measurements taken the second time. A project amendment covering the new scope of work and the new project price were provided and signed by you and the completion form was signed by you after the roofing project was completed. Copies of both are attached.
Thank you,
Ryan F********
Warranty Service Director
O: ***************
Power Home Remodeling
PowerHRG.comInitial Complaint
Date:08/01/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Power replaced our roof April 23, 2022 project number ********. This was a $20k project and we have a bowing in the portion of the roof over the garage. This was pointed out to Power before the roof was replaced and they assured us this would be resolved. We have contacted Power several times. They keep saying someone will contact us, which they have, but then that person would say someone else will contact us. It has been 3 months since we complained to Power and still no one has tried to resolve our issue. I'm attaching the email that we sent to Power which details this project. At this point our desired resolution is to have Power refund us for the portion of the roof over the garage because it's still bowed.Business Response
Date: 08/05/2022
Good morning,
Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.
The roofing project completed at your home included full replacement of the decking underneath the roofing shingles. This means all new plywood on the main home and on the garage prior to installing Power's roofing system. The plywood is secured directly to the rafters that frame the home and the individual pieces of plywood are secured to each other with clips to prevent seams or the corners and individual pieces from pushing up. From a roofing standpoint, Power has done everything it can to ensure the new roofing system on your home is installed correctly and performs as designed. The dip in the roof over the garage is due to sagging of the rafters over the garage and is not something that Power can repair. Power does not perform structural repair work to homes and structural repairs are never included in Power's contracts for any project Power performs. If you wish to have the dip in the garage roof repaired we suggest you contact a local contractor who does framing in order to have the rafters repaired or replaced.
Thank you,
Ryan F********
Warranty Service Director
O: ***************
Power Home Remodeling
PowerHRG.comBusiness Response
Date: 08/29/2022
Good morning,
Power's roofing sales presentation and sales contracts make clear the extent top which a re-roofing project will change the aesthetic of a home. Power does not identify nor recommend remedial work to resolve structural deficiencies in a home, it is not something Power is licensed to provide.
The structural deficiencies at the home were pre-existing and Power was not contracted to resolve them, therefore Power will not be able to reimburse the cost of any repair work needed to repair the homes structure.
Ryan F**********
Warranty Service Director
O: ***************
Power Home Remodeling
PowerHRG.comCustomer Answer
Date: 08/31/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because:If the structural deficiencies were pre-existing, Power should have at least caught that during the installation. If a manager had been on-site, maybe it would have been caught. I'm not asking for reimbursement for repair work...I'm asking for an adjustment to the cost for the roof to be applied to my ******** account or a reimbursement equal to that cost. I'm asking for this because Power stated the deficiencies would be resolve with the new roof...its not my fault that Power didn't verify if the roof had issues or not before beginning the installation.
Regards,
***********************Initial Complaint
Date:08/01/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 9, 2016 and again on April 9, 2021, I contracted with Power Home Renovations to replace a total of 23 windows. On June 13, 2021, the subcontractors came out to install the last 5 windows, and replace one two others that were defective and supposedly covered under a lifetime warranty. After completing the window install, we inspected and found that 2 of the 5 newly installed windows were installed improperly and were already defective and damaged. We were also told by the Power Home manager who visited during the installation (Joseph A*****) that the defective windows would be repaired/replaced within 8 weeks. We also spoke with a supposed Quality Assurance Manager at Power Home (Brian M********) who also told us that by August 2021, all the windows would be repaired/replaced. It has now been over a year since then and we have reached out to them weekly to get an update, and we get no response. They have taken our money and not provided what they contracted to. They are scamming people by taking money upfront, while not providing the services/goods they contract to. Every single attempt to resolve this issue with them ends with us getting the run-around and getting hung up on by whoever answers their phones. It is a shame that this is how they do business and steal people's hard-earned money.Business Response
Date: 08/06/2022
Good morning,
Good afternoon,
Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.
The replacement window sash order for your home was placed with our manufacturer and we are still waiting for them to be completed and delivered. Unfortunately, because of raw material shortages, labor shortages and logistical constraints that both our manufacturer and their suppliers are experiencing, lead times on manufactured parts have extended beyond what we are typically accustom to. Furthermore, these lead times are rarely consistent and can make predicting completion dates for a particular order very difficult. It is for these reasons that the order for the replacement sash is taking so long to arrive at our local installation office in New Jersey. While we continue to work diligently with all of our manufacturing partners to reduce lead times on manufactured goods as much as possible, we must in the meantime follow the current best guidance that Power is provided on expected lead times.
At the present time your order is scheduled to be delivered to our local office in New Jersey later this summer. As soon as your order is delivered, a Power representative will be in touch with you to schedule the replacement. We apologize for any inconvenience this might cause and we appreciate your patience while we work to resolve the issue with the windows in your home.
Thank you,
Ryan F*********
Warranty Service Director
O: ***************
Power Home Remodeling
PowerHRG.comInitial Complaint
Date:08/01/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We had ***** come out and put brand new windows on our house and your people will not stop coming to my house saying that you put my windows in you did not put my windows in these people will not stop knocking and ringing my door they disregard the five no soliciting signs I have in my yard on my porch and on my door every weekend I need them to stop and stay off of my propertyBusiness Response
Date: 08/02/2022
Good morning,
Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.
Power has added to your to the local Austin marketing offices "Do Not Knock" list. This change may take up to 72 hrs to go into effect in Power's system, at which time you should no longer receive visits from Power's marketing teams when Power is completing work in your area. We apologize for any inconvenience we may have caused.
Thank you,
Ryan F******
Warranty Service Director
O: ###-###-#### x*
Power Home Remodeling
PowerHRG.com
Power Home Remodeling Group, LLC is BBB Accredited.
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