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Business Profile

Cigars and Cigar Accessories

Stogie Bird

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cigars and Cigar Accessories.

Complaints

This profile includes complaints for Stogie Bird's headquarters and its corporate-owned locations. To view all corporate locations, see

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Stogie Bird has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/03/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a 3-month gift subscription on 2/8 and received tracking information on the first installment. The recipient received the first shipment on 2/14 as expected. By 3/17, I hadn't received any tracking information on a 2nd shipment so reached out to the company through their website. On 3/24, still no response from the company and the gift recipient still hadn't received the 2nd shipment so I left another message on the website.I left a voicemail a couple days later and another message on the website on 3/31. I've attempted to open an online chat many times since 3/17 since the company recommends this method of contact. No one has ever been online. I'd really like to receive at least 2/3 of the cost of the subscription refunded to me.

    • Initial Complaint

      Date:03/11/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 10 pack of cigars on 2/16/24. I never received a tracking number or any shipping information. When I go to the website there is no information on that either. I have contacted the company multiple times trough emails, phone calls and voice mails, their website, and Instagram. I have not received one reply back. I would like my product or my money back.

    Stogie Bird is NOT a BBB Accredited Business.

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