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Business Profile

Mortgage Broker

Finance of America Mortgage LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mortgage Broker.

Complaints

This profile includes complaints for Finance of America Mortgage LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Finance of America Mortgage LLC has 107 locations, listed below.

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    Customer Complaints Summary

    • 16 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/11/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Finance of America is my mortgage servicer. In June I applied for help with the *** program which is a program that helps people when they are unemployed and about to lose their homes. They help with your payments. I have requested that my mortgage servicer sign up with them to receive funding to catch my loan payments up. Finance of America has ignored all of my requests and my forebearance is coming to an end and my loan will go into foreclosure. The *** program has gotten no where with them and they have not complied. I refuse to let them allow me to lose my house I have emailed and called and nothing. The last woman I spoke with hung up on me even. I have a lot of equity in my home and I will not let these people bully me into losing my home.

      Business Response

      Date: 09/26/2022

      Finance of America Mortgage LLC has enrolled with *** of Nevada.  The customer should ask *** to contact us and discuss the next steps.  

    Finance of America Mortgage LLC is NOT a BBB Accredited Business.

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