Complaints

This profile includes complaints for David's Bridal LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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David's Bridal LLC has 315 locations, listed below.

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  David's Bridal LLC

  1001 Washington St Conshohocken, PA 19428-2356

• 

  David's Bridal

  2094 Interchange Rd Erie, PA 16565-5108

• 

  David's Bridal

  4801 McKnight Rd Pittsburgh, PA 15237-3423

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  David's Bridal

  3747 William Penn Hwy Monroeville, PA 15146-2189

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  David's Bridal

  3747 William Penn Hwy Monroeville, PA 15146-2189

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to David's Bridal on May 17th and purchased a wedding dress, over $500 value. Unfortunately my fiance and I have called the wedding off. I have been in distraught having to call and cancel everything. I called David's Bridal to ask to return my dress because of the circumstance. They said unfortunately they could not do this because of the "7 day return policy" but they could give me a store gift card with the exchange amount. I told them I am very hurt about having to cancel my wedding that I do not wish to get the balance on the gift card as I am not interested in shopping there. They didn't want to help me. I called corporate and filed a complaint and they said they would have the store manager or regional/district manager call me. 3 weeks went by, I didn't receive a call. I call back last week, 7/14 and the store manager states she cannot give me a refund. Mind you, they dress has not been shipped. The dress has had no alterations. The dress will not get here until September. I am not understanding why they cannot make an exception for women dealing with a wedding being cancelled and understand the pain they face with cancelling their wedding.

  Business Response

  Date: 07/19/2022

  Hello ********, 

  Thank You for reaching out to us. We apologize that an exception could not be made for your return request. When an order is placed, we try to work on it a quickly as possible. In store the policy is 7 days from purchase date as customers are able to come in and try on dresses to verify what will be best for their needs. Within the 7 days you can cancel any orders or return for a refund, however after the 7 days you will only be able to do an exchange or receive a store credit that does not expire for later use. 
  
  As we do know that this may not be ideal, the great thing about our store credit is that it never expires, can be used in any Davids Bridal store in United States, by anyone you choose, for any items including items that need to be ordered.  It can also be used towards alterations, and we do alter non-Davids Bridal merchandise as well.
  

  Please reach out to the store for further assistance. 

  Best,

  DBI

• Initial Complaint

  Date:07/17/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased a bridesmaid dress for my sisters wedding. I went to get it altered because It was to big and when I went in 2-3 weeks later they did not alter it correctly, they made parts of the dress they did not have to alter way too small and the other part they needed to fix way to big. The alteration lady told me my the dress is way to small and I said it was way too big thats why I got it altered. I ended up having to a buy a whole new dress since the wedding was 3 days away and I ended up buying a smaller dress because it was actually bigger than the bigger size dress I purchased that they messed up on. The worker told me I agree the small dress looks better than the the dress that had alterations. I got no refund on the dress nor the alterations I paid for the dress I couldn't even wear. They altered my daughters dress and got coffee on my daughters dress and when they tried to take the stain out they left a bigger water stain. So now I’ve paid for 2 dresses and alterations for a dress I couldn’t wear and on top of that ruining my daughters dress. I had no apology, the manager would not even come out to talk to me and no refund on anything. I’ve contacted customer service who said to contact store who was not helpful. What can I do to get this resolved? 

  Business Response

  Date: 07/18/2022

  Hello *****,

  Thank you for reaching out to share your experience.  We are so sorry to learn of the complications with your dress orders.  This is not the type of journey we wish to create for any of our guests.

  So that we may investigate further, can you please provide the following?

  -Bride/Event holder's full name and telephone number

  -Event Date

  -Store Location Visited

  Thank you,

  DBI

  Customer Answer

  Date: 07/20/2022

  Hello
  
  The bride was *************************. The event date was 7/4/22. The location was in  My sister (the bride) and our cousin were with me during the several times I've gone to the store to get it resolved. I would like to get this resolved without having to physically go back to the store again.

  Thank you

  *****

• Initial Complaint

  Date:07/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am in shock a store would do this they didn't stop trying to get more and more money without me knowing first the total was $1100 the dress said $350 she said she'll give me 10% off extra because was dirty a little on the bottom then the vail said $29 they said no it's $299 at checkout then they charged me $40 for a garmet bag that's only $29 I said I don't want it they said I can't buy a dress unless I buy the bag they never asked if I wanted it they had $10 garmet bags and lied thier all sold my total was over $850 but should have been $600 this place rips offs the customer the staff is very rude not helpful at all we looked 4 a wedding dress and helped ourselves they weren't eventhere they stood at the counter n didn't offer any help getting dressed or finding shoes nothing then they add whatever price they want? This is horrible

  Business Response

  Date: 07/18/2022

  Hello ********,

  Thank you for reaching out with your request.  We are so sorry to learn of the complications you encountered when visiting our store.  This is not the journey we wish to provide for any of our guests.

  So we may investigate further, can you please provide the following information?

  -Full name and telephone number of Bride/Eventholder

  -Event Date

  -Store Location Visited

  Thank you,

  DBI

• Initial Complaint

  Date:07/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a dress from David’s bridal on March 5th. I went in for my first alterations appointment on May 17th. When I went in, the seamstress was going to do a hymn, taking the hips, taking the waist, and do the bustle. I went back June 17th. The seamstress needed to take in the waist more, and was going to cut the under skirt because the dress was very tight at the hip and the lace couldn’t lay comfortably. I go back in July 6th and the dress does not fit at all, to the point it would not even zip up. Two other seamstress came out to assist, and both deemed that the dress was taken in way too much. Unfortunately, they also can do very little, because the remaining material was too little. After working with management, I agreed to come back the next day and they would let the dress out as much as possible. that day, they also suggested that I try on dresses as a back up plan. However, when I came back the next day, the dress still does not fit and is horribly tight. The point that it leaves marks on my skin. I was able to find a dress in my size. And my measurements were taken again. I did not change sizes, I have been a size 6 since I bought the first dress, and since I was measured for the second dress. David’s bridal has only responded by saying they were transfer the alterations and give 20% off another dress. However the concern here is I spent $1399 before taxes for dress one, plus an additional $480 for the alterations and $90 for the underskirt. All in amount of $1969 before taxes. If i have to purchase the other dress that they have in stock it’s $1399 ($1259 with the discount). All in of $3228 before taxes I should not have to give this company another $1259 for them to make their mistakes correct. I didn’t not alter the dress, they did, and it never left their store. My size did not change either. The seamstress made a mistake, David’s bridal needs to fix it and not at my expense of $1259 dollars. Also my wedding is in 45 days….

  Business Response

  Date: 07/15/2022

  Hello ****,

  Thank you for reaching out with your request.  We are so sorry to learn that your dress is no longer ideal for you.  Please know that we have researched this matter with our Regional Manager and Store Management Teams.  Unfortunately, the 20% off a new gown is the maximum discount we can offer you at this time. 

  Please let us know if there is anything else we can assist you with. 

  Best,

  DBI

  Customer Answer

  Date: 07/20/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  No….. this is not a matter that this dress “is no longer an ideal fit”. I did not decide “Hey, I actually want a different dress”. I took my dress back to the store I purchased it from and entrusted Davids Bridal that your company would be able to service my alterations. YOUR seamstress made a mistake. Mistakes happen. But your company needs to own the mistake. My property was destructed and is now of no value to me because of a mistake that was made. The seamstress herself AND the local manager both agreed that this was a store error. 20% is not the best you can do. It is what you choose to do. David’s Bridal is a 1.3B dollar company with nearly 50% of the dresses made in China and sold at a premium. This company does not care about its consumers which is showcased by your lack of support, ownership in employee mistakes, and ethical practices. 

  You had the opportunity to do the right thing, and yet you still chose not to.
  
  Regards,
  
  *****************

  Business Response

  Date: 07/28/2022

  Hello ****, 

  Thank you for following up on this matter.  Please know that this situation has been thoroughly investigated by our Regional Management team.  Unfortunately, we will not be able to offer an additional discount for a new gown at this time.  We will be happy to fulfill the offer of 20% off a new gown, plus covering the cost of alterations. 

  Please reach out to the store team directly for further assistance with selecting and ordering a new gown. 

  Best,

  DBI

  Customer Answer

  Date: 08/07/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  There is something you can do. I had to buy a new dress because my wedding is now in 2 weeks. The dress I bought for $1399 and got a 20% off of, is now on sale on your website for less than I paid for it 2 weeks ago. So yes, there was something you could do.

  I would like to be refunded. The dress I had to purchase because the original was altered improperly is now $999 and with the 20% off it would be $799. At the very least, I would like to be refunded the difference. Especially because two weeks ago you told me there was nothing you could do, but clearly that was not truthful. If you now refuse this adjustment, then that just solidifies the fact that this company has absolutely no integrity or morals. 

  Please let me remind you once again, this was NOT a mistake made by me. My dress was altered improperly by YOUR seamstress when it was taken in two inches too small and she cut the remaining fabric to be able to let it out. 

  Regards,
  
  *****************

  Business Response

  Date: 09/13/2022

  Hello ****,

  Thank you for reaching out with your request.  Please know we have looked into this request for you.  We are showing that your purchase date was 7/15.  Unfortunately, this date falls outside the timeframe allowed for a price adjustment.
  
  Please let us know if there is anything else we can do for you at this time.

  Best,
  DBI

  Customer Answer

  Date: 09/27/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  you clearly did not read any of the past messages. I know for a large organization $1600 means absolutely nothing to you, but to me its a lot. Its everything I can afford. You messed up my first dress, you showed it so tight that I could not fit into it even though I did not change any measurements or sizes. Then you cut the material so I could not get it let out anymore and I could not resell it to somebody else. Because of this, and the fact that I only had 45 days before my wedding, I was forced to purchase a new dress. The dress that you also offered 20% off of. That dress is now half off. So I do not understand why you cannot refund me the price difference. I would not have been able to wait and purchase within the purchasing period. And to be very fair I would've needed to purchase a new dress anyways if you had messed up the first one.

  Regards,
  
  *****************

  Business Response

  Date: 10/24/2022

  Hello ****,

  Thank you for reaching out to follow up on your concerns.  We are so sorry that you are not satisfied with our resolution.  Please know that we have reviewed your request with our store management team once more.  Unfortunately, we cannot go beyond what we have previously offered for you.  We understand that this may not be the solution which you are seeking, however, we must remain consistent with our policies.  We appreciate your understanding. 

  Best,

  DBI

  Customer Answer

  Date: 10/25/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: this is probably the most unethical and unaccountable company I’ve ever worked with in my life. You should be sick with what you do to people. I cannot fathom that somebody could not take ownership of the fact that their company messed up address, and then declined remediation for that. You had the opportunity to help with that dress went on sale. And you didn’t. I guess everything that you write and your mission statement and core values is really just there to look attractive for your investors. 
  
  “Everything we do starts with a foundation of excellence—and you in mind. We have a thirst for getting better and aim to have fun along the way.”

  seriously, you should be ashamed. Core values are meant to operate businesses. And its clear your company just puts them in a book on a shelf with no interest in helping the clients that spent thousands of dollars with you.

  Regards,
  
  *****************

  Business Response

  Date: 11/07/2022

  Hello ****,

  Thank you for following up regarding this matter.  We are sorry to learn that you are not happy with our policies.  Unfortunately, we are unable to offer further compensation.  We understand that this may not be the response you are seeking, however, we must remain consistent with our policies across all customers.  Thank you for your understanding. 

  Best,

  DBI

  Customer Answer

  Date: 11/29/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  This corporation would rather take money from customers pockets so they can sit on their corporate thrown. Honestly, I can’t even believe these people continue with their unethical policies and practices. No ownership for their mistakes.
  

  Regards,

  *****************