Complaints

This profile includes complaints for David's Bridal LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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David's Bridal LLC has 315 locations, listed below.

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  David's Bridal LLC

  1001 Washington St Conshohocken, PA 19428-2356

• 

  David's Bridal

  256 Daniel Webster Hwy Nashua, NH 03060-5755

• 

  David's Bridal

  6525 Robinson Center Dr Pittsburgh, PA 15205-4868

• 

  David's Bridal

  1555 Almonesson Rd Woodbury, NJ 08096-3724

• 

  David's Bridal LLC

  80 US Highway 22 Springfield, NJ 07081-3110

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/16/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a dress from the lake grove store to wear for a wedding. The dress arrived to the store and then the store sent the dress to me from Fed Ex. When the dress arrived at my house, it had a stain and was damaged. I called and got no answer on how to solve this problem. They said they could alter it but they don't do stain removal. They offered for me to bring the dress in and they will order me another but cannot get the dress to me in time for the wedding. I asked if they would pay my Cleaning bill but they refused. So I have a damaged dress that I may have to wear. I want my money back.

  Business Response

  Date: 09/20/2022

  Hello *******,

  Thank You for reaching out to us. We truly apologize for the way you received your dress.

  Our store team will be sending you a return label to send back the dress. Once received, they will assist with a refund. 

  If they have not contacted you already, please contact the store for assistance. 

  Best,

  DBI

  Customer Answer

  Date: 10/25/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:  The resolution was offered by the store far too late.  I was not able to have the dress cleaned in time for the wedding.  I asked them for this resolution when I originally sent the dress, but was told that that option was not possible.  Then I filed the BBB and the store contacted me to offer this compromise.  Unfortunately this was too late to have done and so, it did not happen.  This is not a resolution.  I want my money back for the damaged product. 
  
  Regards,
  
  *************************
  

  Business Response

  Date: 11/09/2022

  Hello *******,

  Our team has reviewed and will be assisting with a refund.

  Please contact the store at your earliest convenience.

  Best,

  DBI

• Initial Complaint

  Date:09/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/11/2022 Made an appointment for 8/11/2022 with a "stylist" to find a "special occasion dress" for an event out of town on 9/13/2022. Came to the appointment. Tried on a few dresses. Liked one, but it was too big. The stylist said they could order one and it should be in soon with time to get me into alterations; have it hemmed and altered if it still needed additional alterations. 8/17/2022; The dress came into the shop about 6 days later. They called me to come in for alterations and I took their first available appointment on 8/23/2022, to go into alterations. Arrived at the appointment and the dress did not fit. The seamstress said she would have to cut the dress along both sides, remove the pockets and hem the dress. That would ruin the dress. I told her no thank you, I would return the dress and due to the time constraints, I would look elsewhere & buy off the rack. We went to the front & immediately the manager *****, said I could not return the dress, but they would give me an exchange offer. I did not want another dress in their store & asked for them to refund the amount to my credit card. She said she would not do that. I asked why and she asked me when I purchased the dress. I said I had not purchased the dress, it was ordered from the stylist on my credit card on my stylist appointment date 8/11/2022. She said that was over 10 days old & she wouldn't refund my money. I told her I was never apprised it would not be refunded after a certain time frame& she said "it's too bad, you can have a credit in-store". I told her I needed the refund,so I could go buy a dress off the rack elsewhere & it was not my fault that the dress took 6 days to come in & then they took more than 4 days to get me in the alteration department. I shouldn't be penalized a few days because they didn't get me in within the 10-day time frame. The manager was a jerk and told me I had to take the dress. I have escalated it to the company and they will not call me or refund my $147

  Business Response

  Date: 09/14/2022

  Hello ********, 

  Thank you for reaching out.  In order to investigate this complaint we will need to look up the event information in our system.  Please provide the following information so that we may move forward with seeking a resolution:
  -Bride's Full name and telephone number
  -Event Date
  -Store Location visited

  -Picture of dress receipt or alts receipt if you have it

  Thank you,
  DBI

  Customer Answer

  Date: 09/24/2022

  -************************* ************

  
  -9-13-2022

  -Oklahoma City, OK.

  -Receipt picture= Attached 

  Business Response

  Date: 10/12/2022

  Hello ********,

  Your refund request has been approved and the store will be contacting you to process this refund.

  If you do not receive a call within 24 hours please contact the store for assistance with the return. 

  Best,

  DBI

• Initial Complaint

  Date:08/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I feel useless in filing a complaint since I read all of the other complaints that are about like mine and no resolution was offered. I shopped in the Evansville, IN store for a dress on July 21, 2022. They didn't have my size in the one I liked, the sales lady told me she could get one in for me and I could return it if I didn't like it. The dress came in Aug 12, I picked it up Aug 16 and attempted to return it Aug. 18. They refused the return because it was over 7 days since I purchased it. I asked to speak to the district manager they said that I would receive a call within 48 hours. This is Aug 30 and still no call back after several attempts to check back with them. I called corporate and got the same response. No returns 7 days after purchase. I had ordered a dress online and was able to return it 7 days after receiving it. Why is that different from having them order one in store? As far as I'm concerned the sale isn't complete until the item is in hand. Interestingly - I just got a call from the regional director after my call today where I told them I was going to contact BBB. I got the same response. The resolution I want is my money back. I was offered exchange in store but there is nothing that I want in store.I would be ashamed to work for a company that treats customers like this.

  Business Response

  Date: 09/17/2022

  Hello ********,

  When an order is placed, we try to work on it a quickly as possible. In store the policy is 7 days from purchase date as customers are able to come in and try on dresses to verify what will be best for their needs. Within the 7 days you can cancel any orders or return for a refund, however after the 7 days you will only be able to do an exchange or receive a store credit that does not expire for later use. 
  
  As we do know that this may not be ideal, the great thing about our store credit is that it never expires, can be used in any Davids Bridal store in United States, by anyone you choose, for any items including items that need to be ordered.  It can also be used towards alterations, and we do alter non-Davids Bridal merchandise as well.
  
  For online orders, we allow 7 days from receiving the item as most our customers are unable to go to a local store or do not have a local store near them to try on items. However, after the 7 days they are no longer returnable.
  
  We apologize but we are unable to provide an exception. Please contact the store to complete an exchange or receive a Store credit. 

  Best,

  DBI

  Customer Answer

  Date: 10/25/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:  I can't say that I accept this response but I realize that the company is rated "F" for a reason.  I learned my lesson to read reviews before trusting a company to do business with them.   I will highly recommend no one do business with this company.

  I do not expect any more response.  I know the company will not meet my needs.  Such a shame.

  Regards,
  
  *******************************

  Business Response

  Date: 11/05/2022

  Hello ********,

  We are so sorry that you are not satisfied with our resolution.  Please know that we have reviewed your request with our store management team once more.  Unfortunately, we cannot go beyond what we have previously offered for you.  We understand that this may not be the solution which you are seeking, however, we must remain consistent with our policies.  We appreciate your understanding. 
  
  Best,

  DBI

• Initial Complaint

  Date:08/18/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date :07/15/2022 Paid :$1,079.91 . Andrea was my sales rep. the dress I tried on and fell in love with was originally $1299 , she told my mother, my aunt that the dress would have $500 off for being one of the sale dresses plus an additional 20% for diamond member , she subtracted everything and physically showed my mother the total of $720, which my mom then showed my aunt and my father and step mom were right there as well and hear, my mom also made a comment saying it was as much as my prom dress. My aunt and mom went to pay and Andrea then said it was not the $500 off and only 10% , my aunt and mom were shocked and my aunt spoke to the manager said that they guess they can honor 20% off and that's all they could do. Not wanting to upset me since I loved the dress they didn't tell me . I found after the fact very upset, I called on 8/1/22 asked for a manger spoke with Robin explained that I was upset the girl Andrea did not know what she was talking about and even showed us the price of the dress. The manger told me I can return my dress which why would I do that I'm in love or they can offer $100 return that's all. I then reached out to the district number explained everything , they finally got back to me after investigating basically told me that I was a liar and did not know what I heard and made the whole thing up, and that Robin the manger tried reaching back out to me on 8/2/22 left me a vm and I never called back which is a lie . Also I tried contacting Robin yesterday the girl that answered said she is standing right next to her but she is about to be busy with a customer that she took my information down and Robin would call right back... She has not returned my phone call or tried reaching out. I am attaching all the text back and forth to explain it all. I am disguised by customer service then to make it out im the liar. I tried handling it through them but they are doing much especially for being a bigger company .

  Business Response

  Date: 08/30/2022

  Hello ********, 

  Thank you for reaching out to share your recent experience.  We are so sorry to learn of the miscommunication that occurred during your dress purchase.  This is not the journey we wish to provide for any of our guests.

  Please know that we have researched this matter.  We see that a resolution was reached with our store team, and we are showing that an additional $100 was credited back for your dress, and we will be happy to bustle your gown free of charge.  Please reach out to the store directly to arrange an appointment with our alterations team.

  Best,
  DBI

• Initial Complaint

  Date:08/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a dress order 10 days ago (8/5/2022), and attempted to cancel my order today (8/15/2022) due to the event being cancelled, without a rescheduled date in the future. I was unable to visit the store in person on Day 8 or 9 post-purchase due to prior, all-day commitments. When I called the store and requested a cancellation on the order, the customer agent informed me I was outside the 7-day return window. I did not know about the event cancellation on Day 7. As soon as I knew about the event cancellation, and was able to, I attempted to reconcile the issue as quickly as possible with the local store. I have zero need for an in-store credit, because there is no future date in sight for the cancelled event.

  Business Response

  Date: 08/23/2022

  Hello,

  Thank You for reaching out to us. Please provide a picture of your receipt in order for us to investigate this matter further.

  Also, please provide the location you purchased your dress at and the name on the event provided to the store.

  Best,

  DBI

  Customer Answer

  Date: 10/12/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: I find that the policy, although written on receipts, is not clearly communicated to consumers.  This to me, means that David's Bridal fails to operate in ways that enhance the consumer's experience.  In the future, I would highly recommend that prior to a purchase, David's Bridal not only displays the policy more prominently, but also trains its employees to verbally instruct consumers in its strict and extremely rigid policy; noting that the 7 days return policy expires, whether or not the consumer has even received the item for first fittings.  My other recommendation would be to adjust the return policy to 7 days AFTER the purchase has been delivered to the consumer.
  
  In conclusion, David's Bridal operates in an incredibly irresponsible way of conducting business and providing a service to consumers.
  
  Regards,
  
  * *****
  

  Business Response

  Date: 10/22/2022

  Hello ****,

  Thank you for providing your suggestion. We will pass this along for further review in hopes to better our customer shopping experience.

  We are so sorry that you are unhappy with our resolution.

  Best,

  DBI

• Initial Complaint

  Date:08/08/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trns.# ********** Date: 05/30/2022 STR# ***** Black-One Shoulder W Beade - Ven Style WB.(Ven#*** Style: ******* BLACK) Price before taxes CAD $249.95 plus taxes. My Name is ******* ***** and I bought a Prom Dress in Canada at the Scarborough Location. My daughter was not confident enough to wear that dress and started crying just before going the Prom, finally my eldest daughter convinced her to wear the dress and as usual took off the tag but she refused to wear it. So finally she wore my eldest daughter's Prom dress which was also bought at David's Bridal in 2019, even though it was long for her. On the six day we went to the Store and was told they cannot take it back because the tag was taken off. Nowhere in the Receipt it says that the tag should not be removed, but we were told that this stipulation is on their website (Who visits a website before taking off a tag, this the only company in the world who makes this fuss and had difficulty returning the merchandise and called the head office within the 7 day period and spoke to the following people there: Tasha opened a escalation file on the 13th. June 2022. Spoke to Michelle on the 14th. of June. On the 15th. Roderick (Supposed be the Escalation Supervisor) called me and said he is sending a email for me to respond in 24 hours, but only after few follow ups we got the email. Roderick wanted the copy of the receipt and tag, we also send photo's of both my daughters wearing the same old blue dress in 2019 and 2022 with date stamp and location to prove that the new dress was never worn. He promised to speak to the management and get back, every week I sent a sweet reminder but no response but after more than a month I called and got hold Roderick, who did not take any action but had a ready made answer for me, saying that the store manager said the Clothes were not as new, which is a big lie said to cover her back. ****************** ************.

  Business Response

  Date: 08/23/2022

  Hello *******,

  Thank You for reaching out to us. We see our store team reviewed this issue and advised the dress seemed to have been worn before they noticed the tags were not on the dress.

  If you like us to review this further please send pictures of the dress.

  Best,

  DBI

• Initial Complaint

  Date:08/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attended a shopping appointment with a bride in your Naperville IL location on 6/26/22. She purchased 2 dresses. We also had the time to look for bridesmaids' dresses and I purchased based on what she wanted. No one reviewed or made mention of the refund policy and it is not posted anywhere in the store. I made a good-faith purchase, not at all aware that your return/refund policy was so strict. The bride has since postponed the wedding indefinitely. She returned one of the two dresses she purchased with no problem. The dress I purchased is still at your Naperville IL location waiting to be picked up untouched and unaltered by me. The OPS Manager, Malea, refuses to consider a refund. She states that she is not authorized to refund outside of the 7 day refund policy, but she will try to get back to me in 48 hours. I have used chat, all they could do was provide a case number (*** **************). Now I am sending an email in hopes of getting a $200 refund. I do not need/want a store credit for an item I only bought to be supportive. This has been a very painful laborious process and it is very unfair to the consumer especially in my case where the dress is in your possession. If you can please be so kind and escalate my request to authorize a full refund back to the method of payment on file: transaction number ******* *******.

  Business Response

  Date: 08/04/2022

  Hello ********,

  Thank You for reaching out to us. We have worked with all parties and the refund was approved. 

  If you have not been reached out by the store, please contact them in order to complete your refund. 

  Best,

  Jessica M

• Initial Complaint

  Date:07/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 9, 2022, I went into Davids Bridal located at 2749 North Elston Avenue for a fitting appointment. Mairani S. assisted me with my fitting, however, they did not have the dress style or size I needed in store to try on. However, Mairani recommended a size for me which I then included in my purchase. The order was expected to be shipped to reach the store for pick up within 14 days. Within those 14 days, I reached out to Davids Bridal to request a refund for my order due to wedding changes. I had NOT received a notification from Davids Bridal of my order being ready for pick nor had I picked the order up. I still have yet to not receive my order. When I reached out to Davids Bridal they confirmed my order was not ready for pick up but still refused to issue me a refund. This is unacceptable as: 1) During the fitting the consultant couldn't bring me a dress to effectively try on but still made recommendations on purchases, without any exception for return and 2) I had never received my order but yet was rejected for a refund. I am kindly requesting a full refund for my order that was never received.

  Business Response

  Date: 08/02/2022

  Hello ******,

  Thank you for reaching out to share your experience and with your request.  We are showing that your dress order is at the store and is ready for pickup.  Please know that although you are outside the time frame for a full refund, you may exchange your items for equal or greater value within 60 days from the date of pickup.  Please reach out to the store directly for assistance with the exchange. 

  Best,

  DBI

  Customer Answer

  Date: 08/02/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because I reached out prior to my dress arriving for pick up. I do not understand why I cannot be issued a refund given the order was never picked up or worn at all.
  

  To be realistic, Davids Bridal is setting customers up for failure with thier return policy. To be in the fashion and wedding business, its expected for things to change. I did my part to reach out to Davids Bridal in advance but they are not handling this issue in an unprofessional manner. An exchange will not solve the issue as hand. As a high value customer of DB, I am requesting a full refund. Also open to other forms of refunds (partial, gift card etc.). 
  
  Regards,
  
  *******************************

  Business Response

  Date: 08/17/2022

  Hello ******,

  Thank You for reaching out to us. We have reviewed further your request and all parties have agreed to provide you with a store credit for future use. 

  As we do know that this may not be ideal, the great thing about our store credit is that it never expires, can be used in any David's Bridal store in United States, by anyone you choose, for any items including items that need to be ordered.  It can also be used towards alterations, and we do alter non-David's Bridal merchandise as well.

  Please contact the store for assistance in getting your store credit. 

  Best,

  Jessica M

• Initial Complaint

  Date:07/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/22, I placed a down payment on a new dress size 14 STYLE# ******. The dress fit great & I was not going to need anything done to it. Before giving a card for the down payment my party specifically asked when the dress would be in. We were told as long as the final payment was made by 7/1, the dress would ordered right away & be in before the end of July. This information heavily influenced the purchase. I made one additional payment during that time, & made the final payment on 7/1 as instructed. At that same time I asked when exactly I could expect the dress, as they should have been ordering it that day as previously mentioned, & I was now told the first week in September. This was more than a month beyond what I was previously told, which was one of the largest factors in purchasing the dress, & it was dangerously close to my wedding date, potentially meaning I may not have it in time. I demanded that something be done to expedite the dress & was told someone emails were being sent to Corporate but never heard back. On 7/11 I called again & was informed the person I spoke to had quit & no one was following up on this. A new person was now going to investigate. On 7/15 I found out the dress I fully paid for in July & was given a delivery date had actually been discontinued in June. So that means I was sold a dress that they didn't have, & the only reason I found out was because I demanded someone investigate a totally different issue. I was never notified. The only solutions I was given was a refund to start from scratch 2 months before my wedding, or allow their seamstresses to alter a dress that was way too big down to a 14, hope it worked, then pay more money to have nearly $400 in potential alterations. Not only was this solution a ripoff, but the entire way this disaster was handled is unacceptable. I should not have to pay anything to correct being sold a dress that didn't exist. I should have been offered any dress in the store for free!

  Business Response

  Date: 08/01/2022

  Hello *******, 

  Thank you for reaching out to share your experience and with your request.  We are so sorry to learn of the complications with your dress order.  This is not the type of journey we wish to provide for any of our guests.  Please know that we have shared this information with the appropriate parties so this does not occur again moving forward. 

  We have reviewed your request with our Regional Management team.  We would like to offer you 50% off a new gown (please know that you would be responsible for alterations in this case).  Please reach out to the store team directly at your earliest convenience to arrange a time to return. 

  Best,

  DBI

  Customer Answer

  Date: 08/02/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Its absolutely unacceptable. I was sold a dress that didn’t exist AFTER the dress was discontinued. It was no longer available BEFORE I paid for it and I was still allowed to do so, was given not one but TWO delivery dates that were never going to happen, and I only found out because I pressed a different issue, NOT because David’s Bridal took any priority in notifying me of their error and fraudulent errors. I didn’t need any alterations. So now not only do I not have a dress less than 60 days away from my wedding, but I on also on the hook for hundreds of dollars worth of alterations and potentially hundreds more to have someone rush to do it. 50% off a dress is totally unacceptable. My initial request stands. A free dress with a value under $1500.
  
  Regards,
  
  ***************************
  

  Business Response

  Date: 10/26/2022

  Hello *******,

  We have spoken with all necessary parties, and unfortunately there will be no further compensation for this matter.

  We are so sorry that you are unhappy with our resolution. Our store will be happy to assist with a replacement gown that is in stock, however if any alterations is needed that will be at an additional cost. 

  Please reach out to them once you are ready to review new styles and the one selected will be at 50% off.

  This discount can be used online as well if you are not interested in going to the store. 

  For assistance with placing an order online please reach out to our ordering team:

  Text Number: 
  Hello to *****
  
  800#
  ************
  
  Provide them with first and last name and they will be able to assist. 

  Best,

  DBI
  

  Customer Answer

  Date: 11/02/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  

  David's Bridal failed to provide the services and product contracted by accepted my money and signature. This should have been fixed and not. AFTER my wedding date. Furthers shows lack of care and accountability.
  
  Regards,
  
  ***************************

  Business Response

  Date: 01/05/2023

  Hello *******,
  
  Again, We have spoken with all necessary parties, and unfortunately there will be no further compensation aside from what was provided previously for this matter.

  Best,

  DBI

• Initial Complaint

  Date:07/20/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 10th 2022 I placed an order for a bridesmaid dress. Didn’t receive the dress to late June maybe early July. So due to unforeseen circumstances I’m not participating in the wedding. They are refusing to take the dress back talking about a 7 day policy. It took months to get the dress so how is this even an issue about me getting a return. The dress is not altered never tried on or anything. Also I literally will never wear this dress it’s for a wedding not any other occasion. I feel as if they should have let me taken the dress back and that’s not fair to customer who waited months for an item. I just want to return the dress and receive my refund. It’s a hard enough as it is out here to be stuck with a dress that is never going to wear and paid for.

  Business Response

  Date: 07/20/2022

  Hello ****,

  Thank you for reaching out with your request.  We are so sorry to learn of the complications with your dress order.  

  So that we may look into this further, can you please provide the following information?

  -Full name and telephone number of Bride/Event-holder

  -Event Date

  -Store Location Visited

  Thank you,

  DBI

  Customer Answer

  Date: 07/21/2022

  The event holder is ******* *** phone#************

  the event date: 09/23/2022

  Davids bridal location: 9536 s western Ave Evergreen Park Il

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Only if i can give the dress back and get my money back.
  
  Regards,
  
  ***********************