Complaints

This profile includes complaints for David's Bridal LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  David's Bridal LLC

  1001 Washington St Conshohocken, PA 19428-2356

• 

  David's Bridal

  256 Daniel Webster Hwy Nashua, NH 03060-5755

• 

  David's Bridal

  3747 William Penn Hwy Monroeville, PA 15146-2189

• 

  David's Bridal LLC

  539 Route 38 W Maple Shade, NJ 08052-1607

• 

  David's Bridal LLC

  3633 US Highway 9 Freehold, NJ 07728-3288

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was getting married 2019. Went as far as choosing a dress and ordering it. No alterations were needed. After it had been ordered, and before it was ever picked up, I broke the engagement. Never got married. I never picked up the dress. My mom had returned the veil and accessories to Davids Bridal a couple of days after we ordered the dress. I was approved to put the dress and accessories an account. I never purchased anything with money or credit since anything take from the store was on the credit account, and taken back. No money due. Over a year later I noticed it was on my credit report in collections as not being paid. The balance is a little over $600. I never received any letter of intent from Davids Bridal of them sending me to collections for an unpaid balance. I would have called them immediately if I had. I never received any type of mail from the collection agency regarding this, either. I have asked multiple times for certified mail - copies of the any mail delivered from Davids Bridal, & letters from the collection agency. I have not received one. They haven't sent me any mail regarding any of my requests. I've tried calling Davids Bridal, the main headquarters; Davids Bridal in Clackamas, and the collection agency. Davids Bridal never responded, and the collection agency doesn't show a phone number when you look them up on their website. I've tried to go through the correct channels to correct this and talk to someone, but no one will contact me back either by email, phone, or certified mail as requested. Disputed through ********, contacting Davids Bridal, and the FTC hadn't done anything about it. Next step is an attorney. I'm NOT paying for something I don't owe. I didn't keep any receipts regarding Davids Bridal, taking or bringing back. Not a reminder I wanted to keep around. Didn't think they would be needed for any reason, either!

  Customer Answer

  Date: 10/17/2023

  Good morning,

  The collection agencies name is : **** ****************.  I can't find any information for them. The company website I was looking at was for **************** Bank.  Since I haven't even received any mail from them that Davids Bridal had sent this money that isn't owed to them, I never received the intents to collect from either company.  I can't use the information that might have been on any mail that '**** ****************' might have had.   If you find any legitimate information regarding '**** ****************', please add that to any information you might receive from Davids Bridal - if they even respond.

   

  Thank you,

  ******************

  10/17/23
  
  

  Business Response

  Date: 10/19/2023

  Hello,

  Thank You for reaching out to us. We apologize as we do not carry any ********* bank information or have access to credit report. 

  You would need to reach out to them directly for assistance:

  Customer Care
  **************
  or **************************************************

  Best,

  DBI

  Customer Answer

  Date: 10/24/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: who is ********* ****?? This was in direct contact with David's  Bridal, as it shows on my credit report. You obviously have all the info you need! You reported me to ******** and such! You updated it again in the last couple of months. It's still under your name on my credit report. I still haven't received and documentation in the mail from you as I have requested. This is on you. Not some other company.  If it was under another name other then yours, I wouldn't be contacting you directly yet. Your name shows on my credit report as a negative. Your company is who I have been trying to contact for months. Your the one that won't respond. You.
  
  Regards,
  
  *****************************
  

  Business Response

  Date: 10/27/2023

  Hello *******,

  ******** ****, is the bank that was associated with David's Bridal during the time you applied.

  To obtain assistance you should contact ******** for next steps if you were sent to collections:

  Customer Care
  **************
  or **************************************************

  Best,

  DBI

  Customer Answer

  Date: 10/31/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  I am still asking for a copy of the mail you would have sent to me regarding any money owed, as well as for what it is for.   I still haven't received that.  AND you, your business name, Davids Bridal, is still showing on my credit report, as well as a collection agency for this account that isn't ******** ****.  I know I killed the name, but you know who I am talking about.  Double 'bad' on my credit report is not acceptable in any sense of the law I have read.
  

  I have requested a statement numerous times for months and have NEVER rec'd anything.    You have never acknowledged any correspondence I have sent you asking for ANY information, statement, what its for, etc.  
  
  Regards,
  
  *****************************
  

  Business Response

  Date: 11/02/2023

  Hello,

  We do not send out payment requests via mail. The payment request would be from ************** who issues the credit cards. If you have the last 4 digits of the card we can verify the refunds that were done on our end, but again we do not have access to any credit card payment information, that would be under **************. 

  Best,

  DBI

  Customer Answer

  Date: 11/07/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:   I can't give you the last four digits of a card because I didn't get one.    It was all done at the store in clackamas.  All I got then was a receipt, and obviously didn't keep that after anything was returned or not picked up.  I  never received a card for davids bridal.  So, I have no ' last four digits' to give you.
  
  Regards,
  
  *****************************
  11/7/23
  

  Business Response

  Date: 12/13/2023

  Hello *******,

  Our system shows we did credit back a Davids Bridal Credit Card. We do not hold credit card information. You would need to contact the credit card company that was associated with DB for additional assistance on why it went to collections if everything was returned.

  Customer Care
  **************
  or **************************************************

  Best,

  DBI

  Customer Answer

  Date: 12/14/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  You wouldn't have sent it to collections if it had been noted on YOUR end that the account was $0.   So, yeah.   This is still on you.

  You still haven't mailed me anything regarding money you thought was owed, or anything from the collection agency stating that I had been sent to collections even.

  I have requested these documents time and time again, and have never received one thing.

  I hadn't received anything initially and had never know about any of this until I had to look at my credit report to find out why my bank refused me for a credit card.   It was quite disturbing to see Davids Bridal had sent me to a collection agency for money I didn't even owe!
  

  I have already found an attorney for just this issue.

  I need every bit of documentation you mailed to me trying to touch base with me regarding this concern,  as well as copies of documentation showing exactly what was showing unpaid.  That means an itemized statement with every product listed with the amount for that product.
  

  Again, I have asked numerous times for all documentation regarding this situation.   Why is it that you won't do this??   That alone doesn't make sense.
  
  Regards,
  
  *****************************
  12/14/23
  

  Business Response

  Date: 12/28/2023

  *******,

  Attached you will find that we credited back your account. Again, you will have to contact the credit card company that David's bridal was affiliated with in order to get more information on why it went to collections. 

  Best,

  DBI

  Customer Answer

  Date: 02/03/2024

  I never saw the email that you were waiting for a response for.   Davids Bridal still refuses to take their error seriously.   The next step is to find a lawyer they can't ignore and keep addressing they did something wrong and to do something about it but ruining my credit.

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 dresses. This is my order number: ********** I was notified the white dress size 16W arrived first but it never did. A few days later the red dress arrived and the sewing was defective because the dress doesn’t open on the side but right in the front and it shows my genitals. I am returning the red dress and I am being told I will still be charged a processing fee which shouldn’t be the case in this situation. I told them to cancel my last order of a white dress size 14 because I went overseas and nobody will be home and yet they didn’t cancel. I just want my full refund. I also email them about it and they never got back to me.

  Business Response

  Date: 10/19/2023

  Hello *****,

  Thank you for reaching out to us. We apologize for the inconvenience.

  Our team has advised that the remainder of the refund was provided on 10/12/2023 for the return. 

  Best,

  DBI

  Customer Answer

  Date: 10/24/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  I am still missing a refund for two items. One which was lost in transit which is a white dress 16W and another that never arrived because it was returned to the sender by the carrier which is a white dress size 14. I was told I would get a full refund for those two but I still don’t see it reflected on my account and I haven’t received a confirmation. I’m missing about $435.40 in refunds because so far I only received a refund for the red dress. 
  
  Regards,
  
  ***********************
  

  Business Response

  Date: 11/02/2023

  Hello,

  Our ecommerce team has advised the refunds have been completed. Please allow 7 business days to see on the card used for the ecom orders. 

  Best,

  DBI

• Initial Complaint

  Date:10/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a dress at davidsbridal.com on september 8th 23' a couple weeks went by and no dress. I tried to call to use their CHAT site and it was difficult to speak to an actul person. I gi ally hot through to a person and he said hed call me back. month later when he called said it would be delivered in 2 days. Got it the following week. I bought a new dress and when I got it it said sample on it. So I got a dress that probably a lot of other people tried on at full price. It came rooled up in a plastic bag with a broken hanger and no bubble wrap or padding.

  Business Response

  Date: 10/19/2023

  Hello,

  Thank You for reaching out to us. We truly apologize for the way you received your package.

  Our ecommerce team has reviewed your issue and will be providing a 30% discount to your order for the inconvenience. Our team did contact you and left a message. 

  Best,

  DBI

  Customer Answer

  Date: 10/26/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: a new dress shouldvebeen sent to me however tjey are saying thedress isnt available now. Tjey gave me50buvks off which i guess i will now take and have this sample dress cleaned. I wont deal with this buisness again

  Regards,
  
  *************************

  Business Response

  Date: 11/01/2023

  Hello *******,

  Unfortunately, we are unable to offer further compensation at this time. We fully understand that this may be frustrating, but we do have to remain consistent with all of our customers. Thank you for your understanding. We have submitted a corporate report so we can grow and become a better place for all of our customers.

  Best,

  DBI
  

• Initial Complaint

  Date:10/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to David’s Bridal in Brea on 08/12/23 & purchased a dress for a total of $914.96 which I paid in cash. I was told they had my dress size in stock but later told they didn’t & I’d need to get a bigger size & have it altered. Before I purchased, I requested they give me a price on how much it would cost me for alterations. The sales clerk had an alterations person come out & she told me that my dress would cost $400-$500 for alterations. I agreed. I went in for my alterations appointment on 09/09/23 & when they were done pinning my dress up, I was then told that my dress was going to be over $1,400 for alterations. This is more than 3X the amount that I was told I’d have to pay the day I bought my dress. The manager ****** * looked over the charges & informed me they had overcharged on some things. She fixed the errors & told me I now would owe $759.65. This was still more than I expected but I needed my dress altered as it was too big. I paid that amount with my card. I came in on 09/30/23 to pick up my dress from alterations & it didn’t fit right at all. The bust area was falling down, the stomach area was all wrinkled. I dealt with a 2nd alterations person that day that had me wait while she tried to fix it. It was still not fitting right & falling down on me so she said I needed to leave it there to be fixed. I came in again on 10/01/23 & now my dress was so tight it could barely zip. It was completely botched, cut in areas they were never authorized to touch & looked terrible. They then sent a 3rd alterations person to try & help fix it. ******* immediately saw my dress was ruined & said she’d try & fix it but it’s hard to fix someone else mistake. I left my dress again for the 4th alteration but when I came back the next day on 10/03/23 it was deformed & it was completely ruined. I had no choice but to get another dress that’s a little tight & start over. My wedding is in 9 days! I was promised the store manager would call me to refund me & she hasn’t.

  Business Response

  Date: 10/18/2023

  Hello ******,

  Thank You for reaching out to us. Our store team has been trying to reach you to rectify this situation.

  They will be happy to alter the hem on the replacement gown for free.

  Please contact the store for additional assistance. 

  Best,

  DBI

  Customer Answer

  Date: 10/24/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  I called the David’s Bridal store 4 times trying to reach the store manager ****** & each time, I was told she wasn’t available, she was in a meeting or they would have her call me right back. I even called corporate asking for them to assist with this matter & they contacted the store as well & informed me I’d get a call back right away. The last person I spoke to was a manager named ******* who told me she’s not sure why ****** wasn’t calling me back but that she received all the messages that I called asking for her. I was informed no one but ****** could fix this situation. I finally received a voicemail from ****** 3 days before my wedding which already passed! The whole store team & alterations department was fully aware of my wedding date & that I was leaving out of town for my wedding so why wait to contact me to “supposedly” want to fix this when I’ve already left to my wedding destination? This is completely unacceptable & such terrible customer service! I had to call ****** so many times when I was told she’d be calling me since David’s Bridal ruined my dress & other store employees apologized to me because they saw how messed up my dress was but the store manager couldn’t even have the decency to contact me until 3 days before my wedding! I absolutely do not accept this response. This manager needs proper training on how to treat a bride, you all at David’s Bridal made a happy moment for me completely devastating & should be ashamed at how this was handled! 

  Regards,
  
  *****************************

  Business Response

  Date: 11/04/2023

  Hello ******,

  Our store team will be contacting you to provide a resolution. 

  We apologize for the delay; they will be in contact with you beginning of this upcoming week.

  Best,

  DBI

  Business Response

  Date: 11/04/2023

  Hello ******,

  Our store team has been trying to reach you to provide a refund on the gown. Voicemail box is stating to be full.

  Please contact the store at your earliest convenience to complete the refund. 

  Best,

  DBI

  Customer Answer

  Date: 11/14/2023

  Hi I am responding to the latest message from David’s Bridal. 
  My voicemail is not full, I haven’t received any missed calls from David’s Bridal either in the past month so this is incorrect. 
  After reading the response I contacted David’s Bridal Brea store & spoke to manager ****** on Friday 11/10. She informed me she needed to gather more information & would call me back. She called me back on Saturday 11/11 & informed me she would be refunding the alterations amount via my debit card & would also be refunding me the cost of my gown via check. I haven’t received either refund yet, but I do know this will take some time to receive. I do not wish to close out my complaint yet, until I actually receive these refunds. With the dishonesty I have received in the past with this store & their employees, I am not confident that I will actually receive the refund. I will send an update with the outcome within the next 3 weeks. As I was told the check would  take about 3 weeks to receive via mail. Thank you 

• Initial Complaint

  Date:09/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a dress on 9/11 for $180 for a wedding. The wedding was cancelled and I no longer needed the dress. In less than 30 days after the purchased I attempted to return the dress for a store credit to be used later down the road but was denied. Instead they insisted that I either exchange the dress for $180 of wedding merchandise that I did not need or keep the dress. The exchange must be done within 60 days of the purchase. I don’t need the dress or any other wedding merchandise so essentially David’s Bridal is just taking my money without any consideration for the consumer. The dress was never worn, tags are still on it, and it remains in the original plastic drape. There is no reason they can’t put the dress back on the rack and re-sell it. Additionally, I called corporate. Not only did they not help me they actually took my name and number and promised a rep would get back to me to resolve the issue. It’s been 7 days and I haven’t heard from them nor will they talk to me when I call. At this point I do not want a store credit and instead I’d like a full refund so I can walk away and never do business with this company again. Thank you.

  Business Response

  Date: 10/04/2023

  Hello *********,

  Thank You for reaching out to us. We have spoken with all necessary parties, and unfortunately the approval has been denied for a refund.

  We must adhere to our policy for the 60 day exchange policy. We apologize that you are unhappy with our resolution, but we must remain consistent with our policies that are also listed on your receipt. 

  Best,

  DBI
  

  Customer Answer

  Date: 10/05/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:  The company is taking my money without giving me a product that I need or that I can use in return.  The company provides a service that I do not need now nor will I need in the future.  There is nothing I can do with the merchandise that I'm trying to return for a refund and there is nothing in the store that I need presently or in the future.  The dress is unworn, unaltered, the tags are still on it and it can 100% be returned to the rack for resale.  I don't know how else to word it except to say it again; I do not need this store, their merchandise, or their service for anything present or future yet they're still keeping my $180. 

  
  Regards,
  
  *************************************

  Business Response

  Date: 10/19/2023

  Hello *********,
  Again, We have spoken with all necessary parties, and unfortunately the approval has been denied for a refund.
  We must adhere to our policy for the 60 day exchange policy.

  We apologize that you are unhappy with our resolution, but we must remain consistent with our policies that are also listed on your receipt. 
  Best,
  DBI

  Customer Answer

  Date: 10/20/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  

  There is absolutely no reason why the unworn, unaltered dress cannot be put back on the shelf for resale.  As stated multiple times, I do not need the dress now nor will I need it in the future.  I do not need any merchandise or service that David's Bridal offers now, nor will I need any merchandise or service from them in the future.  The dress is 100% in tact and CAN be resold but this company refuses to do that.  Instead, they prefer to take advantage of the customer and stick them with merchandise that is not needed.  Additionally, they handle each customer service issue as though they are all exactly the same.  I'm not trying to return the dress because I found something better or cheaper elsewhere, I'm not trying to return the dress after it was worn and now i just want my money back, I'm not trying to return the dress because I ruined it, or because  somebody told me it makes me look fat.  I'm trying to return the dress because the wedding was cancelled.  Not postponed, not rescheduled, but cancelled, as in it's never going to happen. David's Bridal return policy is rigid, outdated, and cruel. 

  Regards,
  
  *************************************

  Business Response

  Date: 10/27/2023

  Hello *********,
  Again, We have spoken with all necessary parties, and unfortunately the approval has been denied for a refund.
  We must adhere to our policy for the 60 day exchange policy.
  We apologize that you are unhappy with our resolution, but we must remain consistent with our policies that are also listed on your receipt. 
  Best,
  DBI

  Customer Answer

  Date: 11/03/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  

  I refuse to accept the response from this retailer.

  By refusing to accept a return on a dress that I no longer need, DBS is forcing me to shop in a store thats already taken advantage of me once for useless merchandise that I simply do not need.  Why would I, or anybody else for that matter, want to shop in a store with such unprofessional customer service and a return policy that mimics thievery?  Why am I being forced to do so? 

  If the tables were turned I doubt the individual responsible for making the decision to not accept my return would agree with, or want to be forced into spending money on a product they do not need in a store that has already wronged them. 

  It's important to add that at this point DBS has procrastinated in responding to my multiple requests for a refund so severely that even the 60 day exchange window is now closed.  

  I've recapped the facts of this unfortunate transaction too many times to count, but I'll recap again.  I purchased a dress for a wedding, wedding got cancelled, I asked for a refund ONE DAY past the 7 day mark and was denied, DBS is refusing to take exception to these extenuating circumstances and refund my $180 for an unworn, unaltered dress and instead is forcing an exchange, I do not need any bridal merchandise but I'm still being forced to spend my money in a store that's already taken advantage of me once for merchandise that I do not need.

  There is no way DBS can justify any of these facts and make them make sense. 

  Regards,

  *************************************

  Business Response

  Date: 12/13/2023

  Hello *********,
  Again, We have spoken with all necessary parties, and unfortunately the approval has been denied for a refund.
  We must adhere to our policy for the 60 day exchange policy.
  We apologize that you are unhappy with our resolution, but we must remain consistent with our policies that are also listed on your receipt. 
  Best,
  DBI

• Initial Complaint

  Date:09/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a dress for my daughter for homecoming that was not in the store. I paid $20 to receive it early, before the dance. I was not given an order number and am unable to check the status, as a result. I tried calling and I am not being given an opportunity to speak with anyone and am forced to text them. The woman collected information and said she would connect me with someone, but will not respond and there is no other way to reach them. All I need is an order number so that I can look this up online to see if I am going to have this dress in time, but I can’t talk to anyone to find out. It is very frustrating because I don’t want to have to find another dress the night before homecoming if this doesn’t arrive. All I want is to check the status of my order and this company has not made it possible to do that. I am nervous about spending over $130 with nothing to show for it. Like I said, I just want someone from this company to contact me and answer my question, nothing more.

  Business Response

  Date: 09/23/2023

  *******************,

  Thank You for reaching out to us. If you are looking for an order placed online, please let us know the order# that would have received via email.

  If the item was purchased in the store, please contact the store directly for assistance. 

  Best,

  DBI

  Customer Answer

  Date: 09/28/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:09/11/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/14/2023 a bridesmaid dress was purchased in the amount of $113.62 by credit card and processed. I received a confirmation email that the order was placed and being shipped. Order number **********. However, the dress never arrived and tracking order information stated it was delayed in San Antonio, Texas. You cannot get ahold of anyone to talk to through their customer service line and it took two weeks for someone to text back. On 9/2/2023 I finally received a text that a replacement will be shipped on Tuesday 9/5/2023. As of 9/12/23 I still do not have a dress and no one will answer the customer service line nor reply back to emails or text. I WANT MY MONEY BACK!

  Business Response

  Date: 09/14/2023

  Hello *******,

  Thank You for reaching out to us. After further investigation our team advised you received a replacement on 9/12.

  Please advise if you are looking to return this item and in need of a return number. 

  Best,

  DBI

  Customer Answer

  Date: 09/15/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  ***************************
  

  Business Response

  Date: 10/19/2023

  Hello *******,

  Our team will reach out to the person on the order as it shows it was delivered to the address on the order. 

  Best,

  DBI

• Initial Complaint

  Date:09/07/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased for shawls from David's bridal, three were delivered, and one is missing. I attempted to reach out to David Bridal with no luck. They do not have any customer service support. I called but they tell customers to text and disconnect the line. I text and never heard back. I’m afraid I’m going to lose money and I’m also afraid I’m never going to receive my package.

  Business Response

  Date: 09/13/2023

  Hello ****,

  Thank You for reaching out to us. We apologize for the missing item. Please let us know if you order online or in the store.

  If you order online, please provide your online order number.

  If you ordered in the store, please let send us a picture of your receipt. 

  Best,

  DBI

  Customer Answer

  Date: 09/13/2023

  it is ordered online

  **********

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:09/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a bridesmaid in a May 2024 wedding. The bride went to a retail store in Wilmington NC in March and picked the bridesmaid dresses. She was told it would be no problem to get extra length for me (6ft). When I went to my retail store in Roanoke Va I was told the stores were likely closing and no extra length dresses could be ordered and the selected dress was not even available in a 6 any longer. After contacting the help line they advised me to order a different style in the same color as the correct dress wouldn’t be coming back in stock. The bride was disappointed to say the least. Well fast forward to September 2023 and the dress I needed is now available with the extra length. I contacted requesting an exchange due to this being caused by their information. They denied my request even though the dress is still new in plastic with all tags. It seems very dishonest to tell a customer the dress needed will not be available and have them spend over 100$ on a different dress, and then deny an exchange when the correct dress does become available. Had I known this was a possibility at all I would not have purchased the incorrect dress. Very poor business practice…

  Business Response

  Date: 09/13/2023

  Hello *********,

  Thank You for reaching out to us. Please place a new order for the item needed online and provide us with your new online order number.

  In return we can provide a return number to send back the item you have for a refund of order# **********.

  This would be the process for an online exchange. 

  Best,

  DBI

  Customer Answer

  Date: 09/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:08/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a bridesmaid gown in June of 2021. I was notified of the wedding being off in April of 2022. The dress was returned to David’s for store credit. I am not an avid shopper of David’s, but I knew I had my only wedding coming up in 2023. I went to use the store credit in August of 2023 for a hair accessory and was told store credit is no longer accepted in stores or online. I’ve been robbed of what I’m owed. When trying to get through to customer service and corporate offices, the lines are busy and no one returns my calls. The text message option also doesn’t work Overall I’m out funds that I was entitled to. David’s has their dress and still has my money as I am not allowed to use my store credit card. This is thievery

  Business Response

  Date: 08/31/2023

  Hello Trane,

  Thank You for reaching out to us. For more information on store credit and gift cards, call **** at ************ or ************ outside the U.S. and Canada. 

  You can also email [email protected].
  
  Best,

  DBI