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Business Profile

Auto Repairs

Kightlinger Motors Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My 2014 ***** became disabled in Aug 2022. I had it towed to Kightlinger in Oct 2022. It was confirmed to be the transmission control module which is covered under an extended warranty. I was told the part was on back order with no eta. I confirmed online that there were many shipping issues with parts coming in. I asked if a loaner was available and I was told there wasn't. I was waiting patiently until Jan 2023. I could not get an update from the dealer. I was contacted by ***** Customer Care due to a tweet I posted on ******** I was contacted by **** and told to tell Kightlinger to submit a request for a rental through **** program *****. When I called Kightlinger, I spoke to a couple different people who seemed confused but said they would call me back but nobody ever did. I contacted the **** call center again in Feb. They were able to get a Kightlinger manager on the phone. He told me they could only do a rental for ONE day. I asked about trading the car on a new vehicle. He said he would have sales contact me but nobody ever did. By this time I had been without a vehicle for 6 months. I missed many doctor ************ in this time. I had more coming up and really needed a vehicle. Especially since I still had to make a monthly car payment and insurance payment on the *****. After I was told I could not get a rental and it could be a year, I knew I had to buy a new vehicle. Since the ***** was not drivable, I could not sell it or trade it. Now I have TWO car payments. Today I discovered a supplement #5 release from **** dated July 30, 2021. Reason for supplement: RENTAL ALLOWANCE. It states "long-term rental claims for TCM backorders, regardless of coverage type, request rental coverage and submit claim using ***** program". It continued with instructions for the dealership to complete the request. Why was I told I could not get a rental? I would not have purchased another vehicle if I could have had something to get me to my appointments.

    Business Response

    Date: 05/09/2023

    We are more than willing to work with ***** to bring this to an amicable conclusion.

    It is unfortunate that the manufacturers (**** in this case.) are not able to provide dealerships (And customers in the long run.) with parts in a realistic time frame. It puts everyone in a very uncomfortable position.

    We have made three separate attempts to contact her regarding the potential of purchasing the vehicle from her. We have not received a call back, thus placing everyone in a "holding pattern".

    If ***** is willing to return our phone calls, we would be more than happy to work with her on purchasing the vehicle from her.

    Thank You.

Kightlinger Motors Inc. is NOT a BBB Accredited Business.

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