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Business Profile

Computer Hardware

True Commerce

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/09/2024

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company is trying to charge us a termination fee and will not speak to us regarding the terms.

    Business Response

    Date: 09/25/2024

    Hello

    Our team is reviewing the terms in the signed agreement and will advise back once completed.  

    Customer Answer

    Date: 10/02/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    I have yet to hear from the company directly.  If you could, please keep the case open.

     
    Regards,

    ******* ******

    Business Response

    Date: 10/21/2024

    Dear Mr. ******,

     

    TrueCommerce received an inquiry from the BBB regarding your refusal to pay the agreed fees in your contract. TrueCommerce’s position is unchanged and TrueCommerce will enforce the contract.

     

    For your reference, I have attached your contract with TrueCommerce. Regalo International signed the base contract in 2016. It is a short, simple contract. The fees are set forth in section 2. The termination terms are set forth in section 3. TrueCommerce is not charging you an early termination fee. Your contract is for a fixed term period, whether you use the service or not. In 2022, Regalo signed an amendment that restated how the renewals work – in fact, you signed that amendment.

     

    As a reminder, per section 2, interest will accrue on late payments.

     

    Please comply with your obligations under the contract.

     

    Thank you,

     

    *****

     

    Scott M***** | Asst. General Counsel

    ************ * ********************

    Customer Answer

    Date: 10/24/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    I provided email documentation stating that our contract was supposed to end on 9/30/2024.  This email is attached.  The company representative stated in this email that this was the contract end date.  Their legal team advised me that they had made a mistake and regardless of the email communication, the contract end date is different.  See the attached email, even the companies sales team advised me that the contract date was 9/30/2024, this was after their review of the contract per the email. 

    Regards,

    ******* ******

    Business Response

    Date: 11/22/2024

    We do not have any further comment on this matter.  Our legal team has stated our position. 

  • Initial Complaint

    Date:10/03/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have reached out to B2BGateway on numerous occasions requesting that they do not auto renew my account. I cannot get anyone to respond to me with confirmation that they will not auto-renew my account as I have not used their services for over 2 years. They are impossible to get ahold of and their responses are vague and do not confirm whether or not they have disabled auto-renew from my account.

    Business Response

    Date: 10/16/2023

    As of October 11, 2023, Our Customer Care Manager, John Kuvinka, attempted to contact this customer via email & phone and has not received a response.  In reviewing the customer account, they were deactivated at the end of August.  

    Customer Answer

    Date: 10/16/2023

    ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ****** ****

True Commerce is NOT a BBB Accredited Business.

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