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Business Profile

Transportation Consultants

Don Hill Transportation Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transportation Consultants.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/19/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In September 2022 I purchased a bronze statue And a pocket watch from Fontaine’s Auction house in Massachusetts. They had about 5 shippers listed. I selected -Don Hill-Antiques the safe way (AKA Don Hill Transportation Solutions). He readily agreed to pick up and ship the item. He stated he picked
    the items up and wrapped them well. But he has never shipped them. There were continual excuses why he couldn’t ship them yet such as his truck broke down also his wife was in the hospital, etc. Now it is 6 months later and he is not responding to my emails. It appears he is keeping the items (worth $2500) for his personal gain. Later I saw BBB listed him poorly once while his business was in Colorado, and now while his business is is Pennsylvania. I contacted him while his business was in Massachusetts. I have documentation of paying him through paypal $328.00 which was his Quoted shipping fee. I am wanting these items to be sent to me.

  • Initial Complaint

    Date:08/04/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It has been since May 20, 2021 ….that is 441 days … an astounding 1 year and 76 days !!!….since I first contacted “Don Hill Delivery Solutions” about picking up an antique screen …

    Don Hill Delivery Solutions picked up the screen on February 14, 2022

    As of the filing of this complaint, Don Hill Delivery Solutions has had this screen in his possession for 171 days !!!

    Don Hill Delivery Solutions told me on February 23, 2022 that I should “Rest assured -(my delivery of the screen) will be during the month of March.”

    Since it became apparent that Don Hill Delivery Solutions cannot or chooses not to deliver my screen ; I asked him on May 31, 2022 : “How can I arrange to have someone pick up my screen from you ?”

    Don Hill Delivery Solutions 100% ignored me …and has NEVER answered that request !

    On June 5 , 2022 , I asked Don Hill Delivery Solutions “ What do you propose as a solution to the regrettable situation we find ourselves in on this screen ?”

    Don Hill Delivery Solutions 100% ignored me …and has NEVER answered that request !

    On June 7 , 2022 …I asked : “Please tell me an address where I can arrange for another delivery company pick up the screen ?”

    Don Hill Delivery Solutions 100% ignored me …and has NEVER answered that request !

    I ask for either a delivery very soon

    Or

    Don Hill Delivery Solutions helps me to arrange for another delivery person to pick up the screen from him

    Otherwise I will seek legal remedy (and damages )

Don Hill Transportation Solutions is NOT a BBB Accredited Business.

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