Complaints

This profile includes complaints for Parts Geek LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Parts Geek LLC

  Doylestown, PA 18902-6612

  
• 

  Parts Geek LLC

  1 Oxford Valley Ste 850 Langhorne, PA 19047-3318

  
• 

  Parts Geek LLC

  3900 Mechanicsville Rd Bldg 7 Suite 213 Doylestown, PA 18902-1669

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  order number *********** I ordered a kit that was to include rotors and pads for all four tires for my 2019 ****** ********* vin #*****************. The rotors and pads were put on all four tires. When trying to drive the vehicle it was found that the items sent were 4 rotors and pads for the back tires. The new rotors were taken off the front as the vehicle would not drive. I have contacted the company and asked for the correct rotors and pads be sent fo the front. They refuse to send them saying it was a kit and they want all the parts sent back and they need to be in new form. The back rotors have been in use for a week so they are not new and the ones put on the front were damaged as they were the incorrect item.I have chatted with supervisor Victor C******* and he moved the issue to warehouse mgr Jan V****** and Ruben who is the one saying he will not send the correct parts. i have attached pictures of the rotors and pads that do not fit, you can see the damage done when i tried to drive the car. It seems the items for the back are in a box listed for the front. 

  

  Business Response

  Date: 10/14/2022

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. On 9/26, *****. *** purchased SKU: ********* - 2019 ****** ********* Brake Pad and Rotor Kit which is a Front and Rear Brakepad and Rotor Kit. This was installed and driven by ****** *** and on 10/13, they reported that they were able to determine that instead of receiving a Front Rotor/Brakepad Kit, they received two sets of Front Rotors. Unfortunately, since this was installed and driven on by ****** ***, we are unable to take them back since our warehouse will not be restock the parts since it was installed. We also don't have a replacement program in place so we're unable to send out replacement parts. Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:10/12/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a part on Parts Geek web site. After I ordered on their site it had a $15 coupon offer. I clicked on it and it automatically signed me up for a auto smart savings subscription. I didn't want this this is a scam. I called to cancel and I am getting the runaround. I won't be ordering anymore from parts geek.

  

  Business Response

  Date: 10/13/2022

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  Upon further review, ******************** is referring to our third-party partner which is ************.com.
  This is offered, but not required for our customer's in which ******************** enrolled on after reading through it's terms and conditions.
  Unfortunately, as this is a third-party partner which is not directly handled by Parts Geek, they would need to reach out to them directly to cancel their enrollment through ************.com
  We have attached the number below for their reference:
  **************
  Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:10/12/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Part I received was incorrect part and did not fit my vehicle. I contacted Parts Geek through **** and applied for a return, Parts Geek would not go through ****, unusual since **** protects customers, they said that I had to contact them directly for a return label and RMA #, I did and I received the label and RMA #, I returned the item in their original box, part was never removed from the shipping box, I wrote the RMA # on the box as instructed and applied the shipping label from Parts Geek. I shipped the item back and never received a refund of 132.22. I proceeded to contact them through **** and informed them of the refund missing and they replied it takes around 3-5 business days to receive the part in their warehouse. Once they receive the part they will send me a refund. Each week since I sent them the item I have yet to receive a refund. Each time I emailed them of this they sent an email asking for a tracking number, I was given the return shipping label from Parts Geek not through **** and Parts Geek would have the tracking info. I proceeded to inform them of this and they continue to ask for a tracking number. This has been an ongoing circle and nothing was ever done about my refund. I can not even call them to explain or find out what can be done about my refund, you can only call them to order parts, they state on their website to fill out a request form, I tried that as well and low and behold they have no record of my order number or any info from me at all. Seems they basically received the part and kept my money. This is one of the worst online companies to deal with and I will never buy from them again. I had to buy the correct part from another company on **** and now it cost me double since I never received the refund. My big mistake was not looking at Parts Geek feedback on **** first, I checked them out now and they have over 380 complaints in the last 12 months. Stay away from this company. Save your money and buy somewhere else.

  

  Business Response

  Date: 10/13/2022

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  Upon further review, ************** has placed this order through **** and not through PartsGeek.com.
  Unfortunately, they would need to contact **** since we're not able to view any refunds and credit card information associated with this transaction which prevents us from assisting ************** regarding his refund.
  Per the **** Policy, all correspondence and refunds are directly handled through their platform.
  Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.

  

  Business Response

  Date: 11/23/2022

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  
  We're sorry to hear that ************** does not agrere with our explanation of the issue.
  
  On behalf of **************, Parts Geek has coordinated this issue with **** and we're issuing a refund in a form of check to their billing address.
  
  Please expect the check to arrive within 7-10 business days.
  
  Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 11/30/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************
  

• Initial Complaint

  Date:10/11/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a part from this company, was told by my mechanic. Received order, but didn't need to use after all, wire was disconnected, so need for the part. Was told by "Victor" if part had to be returned, would be my expense. I did pay to have item returned un-opened. Total $406.38 Tx/shipping included, was put on my credit card., but only received $385.83 credit back to card. Called several times to check why not the total.. Was told the remaining $20.54 would be credited back to my card also. No explanation! Have had to call many times to ask why it hadn't been returned yet. I have names and dates, times when I called in regarding the problem. Spoke to supervisors/managers. Today was the last straw. Was told the refund had been made. I questioned the amount given, told to check my bank! Very rude, would set in silence, even when I asked a question. I would have to ask, was he stilled there several times, said he was waiting for me to finish and let him talk! Not good speaking English. I asked for phone numbers to corporate, he said he didn't have to give me that, and didn't. It goes on and on. I looked up reviews, complaints on this company, now know why I'm having this problem. Tried calling numbers given on web-site, disconnected. No surprise there. Can reach me at ************, no answer, please leave a message and I'll return your call. Thank you for your help. (Parts Geek LLC. 1309 Industrial Blvd, Boaz, Az 35957) Hope to hear from you.. *******************

  

  Business Response

  Date: 10/13/2022

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  
  On 9/23 a return was requested by ************** for SKU: ******* - 2006 ******** CTS Third Brake Light since the part was no longer needed.
  
  We received their return on 9/29 and a refund was already processed.
  
  As stated on our website, How much will my refund be?
  Refunds will be issued on the part itself minus any discounts. Outgoing shipping charges are not refundable for any reason. Your total refund amount will be listed on your refund e-mail.
  
  However, in good faith with the BBB and ************** the shipping costs for the order were also refunded.
  
  Please allow 2-4 business days for this to reflect the same payment method they used to purchase this part.
  
  Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 10/30/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************
  

• Initial Complaint

  Date:10/11/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered ****** wheel cover and paid $13.95 shipping fee. Part is shown as new. When i received the part, it was in plastic cover to mislead the customer to show as new but it was badly used part and had broken grovees which make it unusable and if used would have safety issues. since it can be detached anytime. I have requested the refund, i doubt they will refund my $13,95 shipping fees. i guess that's where they make money probably since they know all their parts are fake or used or broken. Order #**-********

  

  Business Response

  Date: 10/11/2022

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 8/11, ************************ reported that the part they received had signs of usage and/or damaged.
  The warehouse was immediately notified and a refund has already been issued for this particular order including the shipping costs.
  We have forwarded **********************'s feedback to our warehouse to ensure a similar issue doesn't happen again.
  The refund will reflect within 2-4 business days to the same payment method used by ************************ to place the order.
  Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 10/27/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************************
  

• Initial Complaint

  Date:10/10/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ROTOR KIT. I got a rotor kit for my 2013 ***** ******. When I took my car to the mechanic he found out that the kit included 2 front rotors which fit perfectly and the rear rotors were too small. Since my mechanic had already installed the front rotors. I told my mechanic that I will call parts geek to exchange them since it was their error. Parts Geek LLC refused to exchange because exchanging part of the kit is not part of their policy. However, the policy does not address returns due to Parts Geek LLC mistakes. I decided to keep the wrong because they don't take parts that have been installed. I decided to order the rear rotors separately and I found out that those rotors can only be purchased as single not as a kit So be very careful with their false advertisement.

  

  Business Response

  Date: 10/11/2022

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  ********************** purchased SKU: ******** - 2013 ***** ****** Brake Rotor Set from us and on 10/5/22, it was reported to us that the rear rotors do not fit their vehicle and the rest of the parts were installed and they were asking if partial return can be done.
  As stated on our website, I want to return my item, but I used some of the hardware. Can I return it?
  We cannot accept returns on any part that is missing parts, hardware, or instructions.
  However, in good faith with the BBB and **********************, we have issued a full refund on this order back on 10/9 which should reflect within 2-4 business days.
  Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 10/27/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:10/09/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered parts and they sent me the wrong parts. i sent them back and they said they were used parts, I called them and they said I was trying to cheat them, and they were done with me. I lost 155.00 dollars and it's not right.

  

  Business Response

  Date: 10/11/2022

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  
  On 9/14/22, ************ opened a return request for SKU: ******** - 2004  ******* ****** Axle Shaft Set for Order Number: **-******** stating they received an incorrect part.
  
  We issued an RMA Number and Return Label for ************ to send the parts back which our warehouse received on 9/22/2022 and during inspection, our warehouse notified us that the return shows markings and signs of it being installed.
  
  As stated on our return policy which is listed on the return instructions we sent ************ on 9/14 under "Return Instructions Included - Parts Geek LLC Order # **-********"
  
  How to return your Part:
  All parts must be returned in their original box and in resellable condition.
  Parts can't be installed or damaged by incorrect installation. Electrical parts are not returnable if unsealed.
  
  Since there were signs of installation, this was rejected by our warehouse since it cannot be resold anymore.
  
  Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.

  

  Business Response

  Date: 11/04/2022

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  
  We're sorry to hear that ************ does not agree with our warehouses' findings on the part they returned.
  
  Parts that are not resaleable are immediately disposed of by our warehouse since this can't be restocked or resold anymore which is also the reason why it was denied a refund.
  
  However, in good faith with the BBB and ************, we have issued a one-time courtesy refunding for this order and will reflect the same payment method they used to purchase this part in 2-4 business days.
  
  Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 11/07/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau: the company gave my refund, and it's all good.
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************
  

• Initial Complaint

  Date:10/08/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My PartsGeek Order # **-******** placed on Sep 19, 22 for Part# *****-******* arrived sealed yet missing multiple items. Product packaging was clear thus missing internal items was evident. Item was promptly returned sealed in same new condition. However, refund issued on Sep 27, 2022 was only for partial amount. Order total I paid $150.39 yet PartsGeek credited back $139.72 and withheld the $9.97 shipping charge. Even though product was returned Sealed New condition with internal Missing items, PartsGeek deferred liability onto me the customer by not crediting shipping charges. Liability for a an obvious defective product PartsGeek sold should not be mine. Please refund the missing $9.97 shipping fee you withheld. I appreciate your cooperation in this matter.

  

  Business Response

  Date: 10/11/2022

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 9/19/22, ********************** placed an order for SKU: *****-******* - 2001 ***** ******* Head Gasket Set.
  They received the order, however, they reported that they received an incomplete set with the following parts not included:
  1) Valve Cover Gasket
  2) Valve Cover Grommets
  3) Cam Cap Seal
  A return was set up as well as a return label was issued and a refund was processed on 9/27.
  As stated on our website, How much will my refund be?
  Refunds will be issued on the part itself minus any discounts. Outgoing shipping charges are not refundable for any reason. Your total refund amount will be listed on your refund e-mail.
  Our management has been notified of your concerns and we are working with the warehouses to improve their packing methods to ensure a similar issue does not happen again.
  However, in good faith with the BBB and ********************** a courtesy refund has been issued for the shipping costs which will reflect within 2-4 business days.
  
  Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 10/27/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:10/07/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 12, 2022 at 8:20PM, I purchased the following:2014-2021 ************ *** ****** ******* 2015 2016 2017 2018 2019 2020 Item ************ It was shipped June 13, 2022, and received by me on Jun 15, 2022. The documentation with the order showed it was order ********, invoice *******. The item # was ***********. The listing on **** said it was 10 lugnuts. I only received one. When I sent it back, I requested an RMA  number from the seller like they asked and it was on the front of the package as directed. The RMA  was *****.The package was sent via ***** and was received by Parts Geek on Monday June 27, 2022. I never heard another word from them, and they did not respond to my messages on ****. As the order had been completed by Parts Geeks, **** wouldn't let me file a complaint as the order had closed.The cost of the part was $17.12, and with tax it was $18.32, I would like reimbursed.

  

  Business Response

  Date: 10/11/2022

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. Reviewing ************************ complaint, we show ******************** placed this order through *****com and not partsgeek.com. ******************** must contact the seller through ***** We are unable to view any refunds as we are incapable to see any credit card information and are unable to assist him. We have already alerted the **** representative of ************** concerns however, ******************** must contact **** to report any concerns or missing refunds. Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  

  Business Response

  Date: 11/17/2022

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  
  As mentioned on our previous response, since ******************** placed the order through ***** refunds are going to be directly processed through **** as this is their policy.
  
  Parts Geek has notified **** regarding this issue and we recommend that he reaches out to them again to get this issue resolved immediately.
  
  Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 11/21/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:10/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered catalytic converters on 9/25/22. I was charged 568.60. I was checking my tracking number and it only said “shipping label created usps waiting on item” on 10/4/22 I received a email that read “refund approved for parts order #*********** the refund was 550.44. I never asked for a refund. When I emailed partsgeek and asked why I was shorted 18.16 they responded with they don’t refund shipping charges. My issue is they didn’t provide me any service. I had to go to a mechanic today. They never shipped the part. I don’t feel I should pay for shipping when it never was shipped. I would like for partsgeek to refund the shipping fee since nothing ever made it to shipping…

  

  Business Response

  Date: 10/11/2022

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 9/25/22, ************** placed an order for SKU: ***** - 2010 **** ******* Catalytic Converter, however, due to an issue that was caused by ****** the delivery of the part was unsuccessful and ************** was refunded.
  An issue regarding the shipping costs not being refunded for this order has been addressed and the necessary feedback has been forwarded to our team to ensure that any similar issue doesn't happen again.
  Please expect the refund to appear within 2-4 business days.
  Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.