Complaints

This profile includes complaints for Parts Geek LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Parts Geek LLC

  Doylestown, PA 18902-6612

  
• 

  Parts Geek LLC

  1 Oxford Valley Ste 850 Langhorne, PA 19047-3318

  
• 

  Parts Geek LLC

  3900 Mechanicsville Rd Bldg 7 Suite 213 Doylestown, PA 18902-1669

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car undershield for a 2015 ******* ******  Parts Geek in December 2022. I returned the part as it turned out my vehicle didn't need the part as I had been originally told. I sent the part back as requested by the company. I was informed that my return was expired because I sent back a piece of metal instead of the part in question which is a lie. Parts Geek is refusing to give me back the full amount I paid which is $96.25. I have reason to believe that Parts Geek is a scam company that needs to be put out of business for their shady business practices. I have provided a picture of the part I sent back that Parts Geek is claiming is a piece of metal that I sent back instead of the car undershield. I don't recall metal being that easy to bend or being that lightweight. They are just stalling to give me back my money. I will like to resolve this issue immediately and will no longer do business with this so called business ever again. Thank you  *******************************

  

  Business Response

  Date: 01/25/2023

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from **. 
  On 12/15/22, **/**************** purchased SKU: ********- 2015 ******* ****** Undercar Shield under Parts Geek Order Number: ***********.
  A return was opened by **/**************** stated that they no longer needed the part, however, our warehouse notified us that during the inspection of the returned part, they found out that the part they received back was incorrect and not the undercar shield that they originally sent.
  Unfortunately, we're unable to issue any refund for this order since an incorrect part was sent back to us.
  If **/**************** wishes to receive the part that they sent to us, they will need to provide us a return label addressed to them.
  Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:01/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 new 2022 **** *** ***** **** Aluminum Rims (Part#***********) from Parts Geek on 11/22/22 for my new **** pickup. I received them prior to me receiving my pickup which was picked up from the dealership on Monday, January 2nd. I had all tires mounted and balanced on January 3rd. They were put on my truck on Saturday, January 7th. I noticed one was a little lower on air then the rest on Tuesday morning and pumped it up when I got home. Drove 77 miles that day. Wednesday I did not use my truck and then pumped up my tire again on Thursday morning and drove another 52 miles. Did not use my truck on Friday, 13th. Drove 12 miles on Saturday the 14th and pumped up my tire again that day and then Did not use my truck on Sunday. Come Monday morning tire is low again and pump it up after driving 13 miles that day. Drove 53 miles on Tuesday and pumped up tire again on Wednesday morning. Drove 13 miles that day went back to the garage that put my tires on the rims on Wednesday 18th. He sprayed them with soapy water and discovered a hairline crack in the rim which was loosing air very slowly. This was determined by the bubbles along the inner part of the rim. No visible signs of a damage could be seen on the rim other than the line of bubbles. I came home and called Parts Geek back and explained the issue. They initially wanted me to send back all four rims in the original boxes. I complained and said 3 are working just fine. Only have one which is defective. After about a 35 minute phone conversation, the woman I was speaking with said I only need to send back the one. Great I said and I can do that with the box I get when I receive the replacement rim. She said I would have to pay for that one and then would be reimbursed once I send back the defective one and it is received there. Fine I said, only to be emailed back later the saying the warehouse would not take it back since it had been put into service already. I asked how could I tell a rim had a hairline crack in it without putting it under pressure and putting a tire on it. They then said that I must have hit something and damaged the rim. I emailed back and said how could I hit something on the inside of the rim and not damage my new tire as well. I also asked if they put on a tire would they wait around a whole day to see if it lost air before driving out of the garage that put on the tires. Still no satisfaction. All I wanted was for them to replace a defective product and they would not do it.

  

  Business Response

  Date: 01/26/2023

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 12/22/22, **************** purchased a total of four (4) SKU: *********** - 2022 **** **** Super Duty Wheel and reported on 1/18 that one of the wheels was defective which causes his tires to loose pressure.
  **************** mentioned that the wheels were installed and driven on before it was inspected to have a crack on the actual wheel.
  This was immediately escalated to our warehouse, but since the wheels were driven on **************** may have hit a pothole or a curve which caused damaged to the wheel.
  If the wheel was damaged upon arrival, this should have been reported immediately to us and we definitely would accept a return request to issue a full refund on the wheels, but since this was installed our warehouse is unable to take them back since the warranty coverage for the wheels are only for the clear coat.
  Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:01/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought some shock absorbers and some brakes, partsgeeks made the mistake of sending me the wrong brakes for the rear, although they accepted the mistake, they want me to send them the whole combo and that is not possible, the mechanic already installed the front brakes (if He removes them again, the mechanic charges me again) and the only thing I want is a refund for the brakes that I am going to send back, or that they send me the correct ones.Parts Geek LLC Order # **-********

  

  Business Response

  Date: 01/23/2023

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from **. 
  On 12/20/22, ************** purchased SKU: BKA11820 - 2004 ****** ***** Brake Pad and Rotor Kit along with other parts from us and on 1/3/23, *** ***** notified us that they received incorrect brakes and only wish to send those brakes back and keep the brake pads.
  Our Customer Service Team assisted *** ***** in setting up a return, however, since this is a kit, *** ***** needs to send back all of the parts in order for a refund to be issued.
  Unfortunately, we are unable to send out replacement parts and the entire kit must be sent back to us so we can issue a refund.
  A return label was also issued so that *** ***** does not need to pay for shipping going back to us.
  Once the part is received, a refund will be issued within 3-5 business days.
  Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 01/25/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  their complicated way of dealing with a client who only asked them for an RMA and since it was their mistake that they admitted it,

  I talked to a supervisor, and they ignored me, their rules seem very stupid to me from the point of paying to

  return the entire kit, when my mechanic had already charged me for changing the brakes that were correct,

  causing his mistake to have to pay again for sending my car back to the workshop, I will only accept his apology

  when they pay me what I lost due to his mistake, and I can't pay it with a sorry.
  
  Regards,
  
  *******************

  

  Business Response

  Date: 03/15/2023

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  
  We are saddened that ************** does not agree with our return policy for kits.
  
  As mentioned on our website, we do not accept partial kit returns, nor do we break kits for parts so we can send a replacement.
  
  However, in good faith the BBB and **************, we issued a one-time courtesy refund for half the price of the Brake Pad and Rotor Kit they ordered.
  
  They may dispose of the incorrect part as they see fit and this will reflect within 2-4 business days on the same payment method they used to purchase this part.
  
  Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:01/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a suspension conversion kit through ****** from parts geek. Parts geek sent 2 packages one weighing around 45lbs and the other around 10lbs. The smaller package had incorrect parts. I contacted the seller through ******. Reply was to start return. I asked a few more questions and got same generic reply. Problem being I was only sent one return slip that was for a 5lb package. I have 2 packages to return and both weighing more than 5lbs. *** will not send 2 packages weighing 55lbs in total with one return label for a package that weighs 5lbs. ****** keeps canceling and restarting my claim on A to Z. ****** says nothing we can do its 3rd party so I call parts geek and they say buy it on ****** deal with it on Amazon. Then parts geek representative gave me a number for ****** to deal with this. I am getting the run around. And soon my return window will be closed and I fear I will be stuck with the wrong item. Out of my car still and out of money for more parts. I refuse to send a return package on my dollar when none of this is with me at fault.

  

  Business Response

  Date: 01/27/2023

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  Upon further review, this order was placed by ************ through Amazon and not Partsgeek.com.
  Due to Amazon's policy, all correspondence including returns and refunds must be coursed their platform.
  Unfortunately, we do not have access to **************** payment and order information from ****** which is why we recommend that ************ reach out to the seller's account directly through Amazon.
  Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:01/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an automotive part from PartsGeek in October 2022 the description in website says the part has a 12-month warranty on January 3rd 2023 the part failed I took the vehicle to an official PA. inspection station and had mechanic do diagnostics. he determined that the part that I purchased from PartsGeek has failed I contacted PartsGeek ask them to honor their warranty and send me a new part and they refuse to honor the warranty. I'm asking the BBB for help

  

  Business Response

  Date: 01/26/2023

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  *** ******* placed an order through **** for SKU: ****** - For 1996-1998 ****** ******** Mass Air Flow Sensor DriveBolt ******* 1997.
  For **** orders, all correspondence including requests for return and refund must be coursed through **** directly due to their policies, but what we can confirm if that a reshipment for a replacement part was sent via USPS: ********************** and was delivered on 1/25/23.
  If *** ******* still has issues with the order, they would need to directly contact **** Customer Support/Seller to address their order issues.
  Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:12/31/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased $290.28 of auto parts from parts geek LLC, on November 16,2022. They shipped the parts I received a tracking number from *** **. I also received a delivered message from *** **, saying the packages were delivered along with a picture of the house they delivered to. The package was not delivered to my house and I can prove this is not my residence, by typing g my address Into *****.co and comparing pictures. I contacted both parties. *** ** would not even talk to me because I was not the sender nor did I pay for the shipping directly to *** **. It took numerous emails and days to get parts geek to file a claim. *** ** called me and asked 2 questions do I own a black dog and what color house do I live in. After 3 weeks of waiting for the outcome of the investigation *** ** said they did their part and delivered the package. Parts geek stood behind that outcome and refused to either resend the parts and neither party would refund the price of the parts, which I had to repurchase. I had $290.28 taken from me because *** ** drivers are not responsible to deliver to the address anywhere they decode to drop the package is OK. My residence is clearly marked with a 911 marker showing my street number Thank you ,*********************

  

  Business Response

  Date: 01/03/2023

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  
  On 11/16, ************** ordered the following parts from us:
  
  1988 ********* ***** Brake Pad and Rotor Kit - ********* Centric
  
  1988 ********* ***** Brake Caliper - ********* Centric
  
  1988 ********* ***** Brake Caliper - ********* Centric
  
  1988 ********* ***** Brake Hose - ********* Centric
  
  1988 ********* ***** Brake Hose - ********* Centric
  
  However, ************** reached out to us on 11/26 stating that they never received their order and we immediately notified the warehouse and a tracer claim was filed.
  
  When a customer claims they have not received a part, and the shipping provider claims they delivered the part OR is lost in transit, the only thing we can do is start a tracer claim investigation.
  
  Unfortunately, this is out of our control since the carrier will conduct the actual investigation and we have to wait for the results of their investigation.
  
  On 12/5, the warehouse notified us that ***** has denied the claim stating that this was delivered to the address provided by ************** on the order.
  
  The proof of delivery was provided by ***** for reference. Once a claim has been denied, we are unable to appeal the decision and ************** must reach out to ***** should they wish to appeal the decision.
  
  Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:12/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12-09-22 I placed an order for parts from company. I used their search engine to determine fitment of parts to be ordered. After arrival of parts I checked new against old and physically all appeared correct. I installed one of the parts and found that the replacement part they sent me was 1/8 th of an inch thicker than the old part. Not something the naked eye would notice. The difference in thickness made the parts unusable for me as it would not fit with original parts still being used. I took measurements to local parts store along with parts sent to me by company and confirmed by measurement and comparison their parts had not been manufactured properly. I purchased the correctly made parts from local distributor and finished my repairs. I were able to use one of the parts they had sent me which were correct, the brake pads, in order to save cost of an additional purchase. I took the two rotors they had sent to me, placed back into original boxes and requested for their return. The company read my request and denied my claim stating I’m not allowed to use any of an order if one of the parts ordered is incorrect! I find this wrong considering NO one in the US from **** to ********s sells brake parts in a restricted bundle! I called both retailers and asked. I also asked their policies and were told they would’ve had me exchange the incorrect parts only! That they would’ve not had me return the entire order and go through the entire purchase process again! I want parts geek to accept my returning their incorrect parts for a full refund of those specific parts, not the entire order, just the wrong parts!

  

  Business Response

  Date: 01/09/2023

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  On 12/19, *** ***** placed an order for SKU: ******* - 1992 ****** ******* Brake Pad and Rotor Kit and notified us on 12/30 that the Rotors were thicker than what was needed for their vehicle and they are unable to install it.
  Upon confirmation with *** *****, they notified us that the Brake Pads were already installed and they won't be able to send back the entire kit which is why our Customer Service Associates notified *** ***** that in order for them to receive a refund, they would have to return everything from the kit.
  Unfortunately, as stated on our website, I want to return my item, but I used some of the hardware. Can I return it?
  We cannot accept returns on any part that is missing parts, hardware, or instructions.
  Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:12/26/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction occurred on October 17, 2022. Ordered a 2013 ****** ****** muffler from Parts Geek LLC for 159.39. Ordered a muffler gasket in addition to the muffler. Received the gasket but, not the muffler. No attempt by company to fix the problem stated. That cannot do a return after 30 days. But never received muffler in the first place for this policy to be valid. Company states that they cannot do anything else. Order number from parts geek 18-71989992

  

  Business Response

  Date: 12/29/2022

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 10/15, ******************** purchased a total of two (2) items from this order (SKU: *********** - 2013 ****** ****** Muffler and SKU: ********** - 2013 ****** ****** Exhaust Gasket).
  We received correspondence from ******************** on 12/26 that they still have not received the Muffler from the order and our warehouse was immediately notified about this issue to work with the carrier in getting this issue addressed and investigated through a Tracer Claim that we filed.
  When a customer claims they have not received a part, and the shipping provider claims they delivered the part OR is lost in transit, the only thing we can do is start a tracer claim investigation.
  Please be advised that tracer claim investigations may take 10 to 21 days or more to complete and is handled solely by the carrier and Parts Geek has no control over the said investigation.
  We are currently waiting for an update coming from *** and once we have heard back from them, we will immediately update ******************** and BBB of the progress.
  Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:12/21/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2005 ****** *** Purge Valve Price: $145.58 Qty: 1 Part #: ************* - Order Number is: *********** NOT received. Contacted Parts Geek customer service immediately on 12/15/22 with back and forth daily. I sent pictures of package poorly taped one strip lengthwise in which my part either fell out during transport or taken as there was a hole. Parts Geek contacts *** advising this and *** comes to my home to pick up the part. How do you pick up a part not received. *** denies Parts Geeks claim. I contact customer service at parts geek and they tell me I have to contact ***. I want the full refund for what I paid for a part not received. Parts Geek has to deal with *** as that is their carrier of choice. No part received, no signed POD showing I accepted an empty box. A full refund of what I paid for part, shipping and tax is being requested. Customer service is awful and I have many emails of nonsense. I’ve purchased from them before never an issue, but this time a problem and they don’t care, but they took my money quick.

  

  Business Response

  Date: 12/21/2022

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  On 12/13, *** ****** purchased SKU: ************* - 2005 ****** *** Purge Valve along with another part, and on 12/15, *** ****** notified us that they received an empty box for the shipment associated with SKU: ************* - 2005 ****** *** Purge Valve.
  Our team immediately notified our warehouse so they can reach out to *** and report the issue and for them to start an investigation as to why there were no contents on the package that was delivered.
  Per the warehouse, *** has denied the claim for the missing part since they attempted to reach out and inspect the package that *** ****** received, but they were unsuccessful.
  We have attached the Proof of Delivery as well as their written reply to the claim we filed.
  Unfortunately, once a claim has been closed by ***, we no longer have the ability to appeal this on our end and *** ****** must reach out to *** directly to rearrange the inspection of the received package.
  As stated on our website, Shipping Policy - Tracking and Transit Times
  All orders are shipped no signature required.
  Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 01/10/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:  They are clueless as the credit was issued.  I went directly to *** who issued credit to Parts Geek then I received.  Going forward this company needs to make sure they are doing the right thing as you get several non thinking responses and they sent *** to pick up a part I NEVER RECEIVED.  I handled on my own otherwise I would be disputing with my credit card company.  AWFUL CUSTOMER SERVICE, not sure what happened with this company.  Thank you BBB for intervening.  PARTS GEEK deserves a RATING OF ZERO.

  Regards,
  
  *******************************

• Initial Complaint

  Date:12/20/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a product on line through ****** with a picture of the product. The product came from Parts Geek, Part Geek sent out the wrong part, I've contacted Parts Geek to retrieve a return address, they will not provide me with one to do so. Parts Geek sent a package slip with the package with no return or an email address. They tell me I have to go through ******, ****** requires from me Parts Geek return address. Parts Geek's Customer Service laugh at me and tells me there's nothing they can do about it. Once she told me that they had many warehouses where there product are shipped from and she don't know which one it could be, I provided her with an Order Reference number that is on the package slip and she claimed she had no way of looking that number up for me and that I had to go through ******. Parts Geek knows ****** return policy and plays around it by not providing a return address to the customer who received there product, I have over $200. out there tied up over this issue. ****** will not return my credit to my account until Parts Geek received the return product. BBB will you please help me by providing me with a return address to Parts Geek, this is definitely an unethical way of doing business. I have been trying to resolve this issue now eight days. Parts Geek's Supervisors wouldn't provide a return address for me neither would their Customer Service Representatives.

  

  Business Response

  Date: 12/27/2022

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  Upon further review, **************** placed the order in question through ****** and not partsgeek.com
  Unfortunately, due to ******'s policy, all correspondence as well as return and refund requests must be done through their platform.
  They would need to directly contact the Seller Account through ****** and request for a return so that this can be arranged and for them to receive a refund.
  We do not have access to the refund and payment information for orders placed through ******.
  Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.