Complaints

This profile includes complaints for Parts Geek LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Parts Geek LLC

  Doylestown, PA 18902-6612

  
• 

  Parts Geek LLC

  1 Oxford Valley Ste 850 Langhorne, PA 19047-3318

  
• 

  Parts Geek LLC

  3900 Mechanicsville Rd Bldg 7 Suite 213 Doylestown, PA 18902-1669

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from Parts Geek online, an ignition housing for my car for $105.89 which includes taxes and shipping, on July 27, 2023. The package never made it to my address, I contacted *** about the problem, who then directed me to contact the seller about the issue. I have been contacting parts geek customer service over the phone multiple times over the course of the last 3 weeks, waiting extended hold times (30 minutes to over an hour) to speak to a human who could help me resolve the issue. I requested a refund, to which I was told that the refund was processing and would take 3 to 5 business days to be finalized. Come day 5, and still no refund, no email update, no call, nothing from Parts Geek. As of today August 22, 2023 I am still trying to collect the money I am owed, and have been on hold waiting to speak with Parts Geek customer service for over an hour and a half. I feel they are deliberately trying to scam me out of my hard earned money.

  

  Business Response

  Date: 08/29/2023

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 7/26/23, ******************** placed an order for SKU: *****-******* - 2012 ********** ***** Ignition Lock Assembly and was shipped by our warehouse via **** ****************** to the address that ******************** placed on the order.
  Unfortunately, during the time it was going to be delivered, *** has an issue locating their address which is why it was sent back to the sender (our warehouse).
  Due to this issue, we had to wait for the part to arrive back at our warehouse and for it to undergo processing which as stated on our website, will take up to 14 days from the date a part is received back.
  As of 8/23/23, a full refund of the order has been issued back to ********************' payment method.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:08/19/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 3, 2023 I purchased two control arms for a ********** ****** ********** Model, which uses forged aluminum control arms that are an upgrade for the Evolution Model as compared to the basic Lancer, which uses black steel material. Order numbers: *********** and ***********. I received the products on Auguest 4th and immediately noticed that the product was the lesser grade and not for the ********* ********** model. I contacted the company and explained that they had set me a different product and that the products they set me were relabled from the original label and manufactured. I followed the directions to resent the products and request a full refund for each control arm, $212.56 and 212.30 for a total refund of $424.86. I sent the products back. Unfortunately, Parts Geek, LLC gave me only $200.79 stated that I ordered the wrong parts, which is completely untrue. I ordered parts specific for a ********** ****** *********. I received relabled parts from a different manufacture and not for my vehicle. I am requesting a full refund, given that they sent me wrong, relabeled, parts, that do not match the ********** ****** **********, as described on their website. They also do not reflect the picture, of the forged aluminum control arms that the Evolution uses.

  Customer Answer

  Date: 08/21/2023

  Parts Geek, LLC has informed me that they will be providing me with a complete full refund. I am satisfied with this outcome. Thank you, **************;

  

  Business Response

  Date: 08/21/2023

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 8/2 and 8/3 of 2023, ******************** placed an order for SKU: *********** and *********** - 2008 ********** ****** Control Arm and Ball Joint Assemblies and reported on 8/6/23, that they received a non-aluminum part which was different from what they ordered.
  Per the photos that was provided by **. ********************* we confirmed that the part they ordred and what they received was correct, but ******************** mentioned that they received a "lesser valued" part that's not aluminum.
  Our team inspected our catalog and listing and it was not mentioned that they part they are ordering is made of Aluminum and is only listed as a Premium Replacement Part.
  However, in good faith with the BBB and ********************* or team issued a one-time courtesy return labels for each of the order and they were already refunded in full for both orders as of 8/19/23 which should already reflected or will reflect their payument method within 2-4 business days.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 08/22/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************************
  

• Initial Complaint

  Date:08/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The website description for car parts I ordered is inaccurate. I placed an order on Aug. 5th, had my car serviced to install them on the 13th and they were not the parts required for my vehicle. I have sent them photos as requested, requested call backs and no one has been able to assist me. They refuse to transfer me to managers or supervisors and this was a $452.10 cent transaction. I have been asking for a return shipping label and they are refusing to respond or honor their policy. When I attempt to complete the process online their website changed the claim to state that it was an error on my part which it was not. I am simply requesting to return the items and obtain my refund and they are intentionally not responding. It is my belief that this is so that the 30 days return policy will expire and I will be stuck with an order that does not fit my vehicle.

  

  Business Response

  Date: 08/21/2023

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 8/5/23, ************** placed an order for a total of three window regulators which are the following:
  ************* - 2016 ***************** Regulator (Genuine)
  ****** - 2016 ***************** Regulator (ACI)
  ****** - 2016 ***************** Regulator (ACI)
  They reported on 8/13/23, that the parts they received were incorrect which is why our Customer Service Team assisted them to help make sure that we set up the return properly, on Ticket#: **-******** our team requested for their vehicle information since these regulators are made for specific sub-model/variant of the '16 *** ************** listings specifically indicate that this part is only compatible with a Hybrid '16 *** ****** that was made in Korea which our team confirmed with **************, and when we confirmed their vehicle information, they informed us that they do not know this information and was unable to confirm this information.

  Since this order was placed directly by ************** directly on our website and them not knowing their vehicle specification, there's a large possibility that they purchased an incorrect part than the one required by their vehicle. A return has been set up, but until we can be supplied their VIN, we are unable to issue a return label.

  ************** also filed a Chargeback with their financial institution and at this point this is being investigated by them and we are unable to issue any refunds until the chargeback is resolved 
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 09/01/2023

  Why is the complaint closed when nothing has been resolved. Is there a way to speak to someone over the phone in regard to this matter. I got an email saying that I didn't respond but I never got anything from the business. 

  Customer Answer

  Date: 09/01/2023

  The business is not being truthful in their response. They do not respond to emails, messages online or telephone calls. There is no such listing on their webstie in regard to the part only Make, Model and Year. I will attach a screen shot of their listing. The business also sent me the Right side front door when I ordered Left Side front door. This was an error on THEIR part, which I have proven multiple times. They claimed they are responsible when the error is on their part and are now refusing to issue the return shipping label. I have escalated the claim via ****** and they refuse to over the shipping even after their agent said I would recieve it within 24-48 hours of our last call. I would be happy to send the parts back IMMEDIATELY for my refund but they will not pay the $120 return shipping cost. They are scamming SO MANY others online, they have the reviews to prove it. 

  

  Business Response

  Date: 09/21/2023

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  
  We're sorry to hear that *** ***** does not agree with our explanation.
  
  As mentioned on our previous response, the VIN is important for us to be able to determine the correct part for your vehicle. Since there are multiple variants or sub-variants of vehicles, there are specific parts needed for your vehicle which might be the reason why the parts ordered didn't fit.
  
  As of this writing, we confirmed that a refund was already processed for this order and has already been refunded by their bank through the chargeback that was filed.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:08/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered parts from Parts Geek LLC. One of the parts was no longer needed and i returned it. Geek parts said they never received the item. I had misplaced my receipt from the post office and i couldn't provide a tracking number. When I did find my receipt I reached out to them. While corresponding back and forth with them my time ran out to make a claim with the post office. According to the Archive USPS tracking Plus Statement the equipment was delivered to **************************** El Paso, TX *******. Either some one is not telling the truth or some one working for the company took the item and I would like my money back. It costed$106.75 to send it back and I paid $302.75 for the part. I am out of $409.50 and I would like a $302.75 refund

  

  Business Response

  Date: 08/21/2023

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 6/6/22, **************** placed an order for **** ******** - 2012 ****** ****** Shock Strut Coil Spring Sway Bar Link Kit since they no longer need the part in which a return request was submitted and an RMA Number was issued immediately on 6/14/22.
  Our warehouse then sent a follow-up on 7/15/22, since they confirmed they still have yet to receive the part that **************** returned to us which is why our team reached out on multiple instances requesting for the return tracking number they were issued by the carrier so we can make sure it was properly addressed to our return location in El Paso, TX, however, we did not receive any response which is why the ticket was closed on 7/28/23 while we wait for **************** to respond with the information we needed.
  A year later, **************** reached out again on 7/27/23 providing us with the receipt and the tracking number which was already untrackable since it was already a year when it was sent.
  The warehouse also confirmed this was not received which is why it was denied.
  In light of the situation and in good faith with **************** and the BBB, we have decided to issue a one-time courtesy refund for the price of the **** ******** - 2012 ****** ****** Shock Strut Coil Spring Sway Bar Link Kit and this will be refunded as a form of check to ******************** Billing Address as ****** does not accept refund transactions outside 90-days from the date the transaction happened.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:08/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 25, 2023, I ordered on-line, a license plate bracket, Order #*********** from Parts Geek of Doyletown, PA. I was charged $31.73 for the part and shipping. It arrived on July 28 via *****. I opened the envelope and the wrapper covering the part was ripped open and the part had damage on the right upper corner. Evidently a damaged returned part. I contacted the Customer Service department, waited in hold for about an hour, and then, at their recorded message, placed a message to call me back. Over 3 hours later "*****" from CS called. He stated they do not ship damaged parts. My reply, I'm holding the item and it is smashed on the corner, and the wrapper is ripped open. He said to use their website to request a Return Materials Authorization, since he can not issue such. I have to request it in the webpage. The webpage as of today (8/14) still shows a non-delivered status and will not "cancel", send an "RMA", or accept a cancellation request. I've tried many times to use this part of their website, but its is stalled on the issue. "*****" cannot over-ride the system. So back to the customer service phone line, nobody knows a *****, and we go around the bush again. This is not a reliable supplier. their customer service is useless, the website system is the worst system that seems to take only orders and screw the customer. I contacted my credit card company, and my account has been charged $31.73 on the day of my placing an order, It seems taking in money works for them, but not resolving problems. I need your assistance with this issue. Its the first time I'm using BBB. But when a supplier has such a bad attitude, I have no other recourse. Thank you for reading my complaint, and I hope this gets resolved before I need any legal action.

  

  Business Response

  Date: 08/21/2023

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 7/25/23, **. ********** placed an order for SKU: ********* - 2013 ****** ***** License Plate Bracket, however, they reported that the part was damaged when it was received.
  As mentioned by one of our associates, Parts Geek does not ship damaged parts, and this may have been caused to poor handling by the carrier that handled the delivery.
  Due to some technical issues, the delivery status has not reflected yet on our system which usually takes a couple of hours to sometimes within 24-hours for a return to be set up online, due to this, a return was not immediately created for the order.
  In good faith with the BBB and **. *********** we issued a full refund of the order and we'd like to assure him and our customers that we take the reports of these issues seriously and we work hand in hand with our customers to fix issues they have with their order to uphold customer satisfaction.
  **. ********** will see the reflected refund back to their account within 2-4 business days.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 08/23/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************************
  

• Initial Complaint

  Date:08/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/24/23, I ordered a steering rack from Partsgeek, and they processed a payment for $1,620.69. A ***** tracking number ************ was provided on 7/25/23. While the item was slated to be delivered in 3-5 days, I waited roughly two weeks to request and update on my transaction. While ***** shows a status of "Label Created", I was informed on 8/4/23 that PartsGeek would be starting a tracer investigation with ***** which could take up to 14 additional days. ***** informed me on 8/8/23 that they were never in possession of the package and that no tracer investigation was started, After informing PartGeek, they still indicated they were "investigating" and would not agree to a refund. Furthermore, and provided to BBB, their support agent, although not agreeing to a refund, explained "I'll be honest with you, if you would have asked me I would have never provided you the part" and that "that brand has posed a lot of problems with a lot of our customers so we never try to provide it". Based on the information above and the actions thus far, the only reasonable outcome is a full and immediate refund. The funds were sent and processed directly by PartsGeek through ****** and they should have adequate resources to return money on an unreceived item without undue delay. It would be difficult for me to purchase from this vendor again.

  

  Business Response

  Date: 08/16/2023

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 7/24/23, placed an order for SKU: *** - 2009 ******* ****** Steering Rack (******* Axle) and our warehouse shipped this via ****** ************, but due to a ***** issue, the part was not scanned and was not delivered.
  When this was reported to us by ************************, we immediately notified the warehouse and they filed a claim with ***** which started conducting the investigation, during the investigation, it was confirmed that this was lost and a refund was issued on 8/8/23, but due to a Chargeback that ************************ opened with their financial institution, the refund was placed on hold by their financial institution in which Parts Geek won, and the refund has been released and should have reflect **************************** payment method that they used to place this order.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:08/07/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered an AC compressor and condenser kit on July 11, 2023 with a delivery date of July 13. Part of the order shipped and was received. I reported the other portion as not received online through parts geek and was told multiple times to allow time for delivery and then reached out to them through phone call multiple times where I was told the warehouse would look into it and get back to me within 48 hours. I have yet to receive any response from the warehouse and its been yet another week without the parts I paid for. No one here seems to be able to offer a solution. Im out $333.66!

  

  Business Response

  Date: 08/16/2023

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 7/11/23, **************** placed an order for SKU: ******** - 2000 ***** *** **** A/C Compressor and Condenser Kit, but received a partial kit with only the A/C Condenser and the rest of the parts were missing.
  Per the warehouse, everything was shipped out, and since the weight matches and our warehouse confirmed this was shipped with everything on it, we had to file a claim with the carrier for the missing pieces which may have been lost during transit.
  Unfortunately, **************** opened a chargeback with their financial institution which prevents us from issuing a refund for the order, and at this point, we would have to wait for the resolution of their financial institution in order for us to proceed.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:08/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a radiator from parts geek 5 days ago. I got a condenser yesterday. I have been on hold with customer service all day. They said that they would call back and never did. I have disputed the transaction with my bank. I recently looked at the reviews and they are all 1 star. Someone has to hold these people accountable for their mistakes. I hope you all can help. Thanks in advance.

  

  Business Response

  Date: 08/04/2023

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 7/30/23, **/****************** placed an order for SKU: ******* - 1989 **** **** ********* Radiator under Parts Geek Order Number: **-********.
  We received a ticket that was opened by **/****************** on 8/3/23 reporting that they received an incorrect part in which our Customer Service Team immediately took note of and requested for photos showing the incorrect part received so we can confirm them and assist them in resolving the issue, however, as of 8/4/23, we still have not received a response from **/****************** regarding our request for photos.
  If **/****************** can provide us a photo showing the part itself that was received in the package, this will help us get this issue addressed and resolved.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:08/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a gas tank( $450) on line the Parts Geek sent wrong tank , an it was damaged. Called an texted, sent pictures of wrong part and part # of wrong part, also told them on the phone it was damage. They sent me return information with the correct part number listed( it states that if the part numbers don’t match there will be no refund. The head line says Inaccurate web description no they sent the wrong part and are trying to miss lead my return. It also states that if the parts are not resalable there will be no refund. They were told it was damaged. I am expected to pay the return shipping and will not return the item until they take responsibility for sending the wrong part, state they know it is damaged and list the correct( wrong part # I’m returning). I’m not going to spend more money in shipping to have my return denied.As you already know I hope, these people at underhanded please help me to resolve this!

  

  Business Response

  Date: 08/08/2023

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 7/26/23, ************** placed an order for SKU: ************* - 1965  ******** 230SL Fuel Tank, however, on 7/30 they notified us that the part they received was incorrect.
  After further confirmation with our warehouse and from ************** who provided us the information we need to validate the issue, it was determined that this was a possible catalog issue which is why it's stated as Inaccurate Website Description.
  An RMA number was issued on 8/7/23 along with a return label in which ************** can use to send the part back.
  As all online companies do, once a return is made and received, it will undergo inspection and processing to ensure it's not damaged or used in anyway which will render the part not resalable which is why they were also informed about it.
  A refund will be issued within 3-5 business days upon delivery, inspection, and processing of the part, but this maybe further delayed due to the chargeback filed by the customer with their financial institution which will require us to wait for their resolution before any refunds are processed.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:08/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a front end kit for my truck. I paid for 2 hours of labor so far and used about half the parts to find out that the control arms aren't the correct ones that should be in the kit. Parts Geeks wants me to pay the mechanic to take everything back off and return the entire kit instead of just sending me the correct control arms. My mechanic rate is $150 an hour. This is absurd! I would then have to double pay him again to put back on the parts that he already put on and took off. This was my 2nd order with this company and you would think they'd have better customer service than that! I literally only need the correct control arms which is 2 pieces.

  

  Business Response

  Date: 08/02/2023

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  
  On 7/10/23, ************** placed an order for SKU: ******* - 2001 **** **** Control Arm Wheel Hub Ball Joint Kit, however, they reported that a portion of the kit did not fit their vehicle.
  
  Unfortunately, as stated on our policy, we cannot ship out replacement parts, however, we are able to take the parts back for a full refund as long as all parts of the kit is unused and in a resalable condition.
  
  Since ************** installed a portion of the kit already we are unable to accept the return at this time.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 08/07/2023

  There was no way to know the control arms would not fit until we got to that point. We had already put half the kit on the vehicle before we were able to realize the control arms were too big.  I ordered the correct kit for my vehicle. It is not my fault that 2 pieces were not the right size. And since I has already installed half the kit, those pieces were used and no longer in packaging making it non returnable. This is very bad business. However, I was told to take all it back off and return it but I had just paid mechanic 2 hours labor to put those pieces on and I would have had to pay to remove them and turn around and pay again for the new kit to be put on. This is beyond ridiculous and I am going to review your company on every social media platform possible. 
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  *******************
  

  

  Business Response

  Date: 08/11/2023

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  
  We're sorry to hear that ************** did not agree to our explanation.
  
  However, as stated on our policy, for kit returns, the entire kit must be sent back for a refund to be issued, but in good faith with the BBB and **************, we issued a refund of $70.95 which is the price of the Control Arms from the kit which will reflect within 2-4 business days on the same payment method used to purchase the part.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  

  Business Response

  Date: 08/11/2023

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  
  We're sorry to hear that ************** did not agree to our explanation.
  
  However, as stated on our policy, for kit returns, the entire kit must be sent back for a refund to be issued, but in good faith with the BBB and **************, we issued a refund of $70.95 which is the price of the Control Arms from the kit which will reflect within 2-4 business days on the same payment method used to purchase the part.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.