Complaints

This profile includes complaints for Parts Geek LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Parts Geek LLC

  Doylestown, PA 18902-6612

  
• 

  Parts Geek LLC

  1 Oxford Valley Ste 850 Langhorne, PA 19047-3318

  
• 

  Parts Geek LLC

  3900 Mechanicsville Rd Bldg 7 Suite 213 Doylestown, PA 18902-1669

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to formally file a complaint against Parts Geek regarding a highly unsatisfactory and costly experience I recently had with their business.On April 9, 2025, I ordered a set of rotors and brake pads for a 2013 ****** WRX STI from Parts Geek at a total cost of $186.17. When I received the shipment, I found the box to be poorly packaged. Upon inspection (without removing the parts from the box), I discovered that the items appeared used or possibly returned, and more importantly, they were the wrong parts and would not fit my vehicle.I immediately began the return process per their instructions and repackaged the items without using or removing them from the original shipping materials. I paid an additional $35 to ship the parts back to them, bringing my total expense to $221.17.After receiving the return, Parts Geek evaluated the items and claimed they had been used, denying me a refund. This is entirely inaccurate, as I never even took them out of the box once I realized the mistake. They offered to send the parts back to me, but only if I provided a prepaid return labelmeaning I would have to spend an additional $35 just to receive parts I cannot use.I am appalled by this experience. I believe this to be a deceptive and unethical business practice. I am now out $222.17 with nothing to show for it. I am requesting BBBs assistance in resolving this matter and recovering my refund.Furthermore, I urge BBB to investigate this companys return and evaluation process, as I suspect I am not the only consumer who has had a similar experience.Thank you for your attention to this matter. I am happy to provide any additional documentation needed to support my claim.

  

  Business Response

  Date: 04/23/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  On 4/9/25, Mr. **** placed an order for SKU: APBRPS1149 - 2013 ****** WRX STI Brake Pad and Rotor Kit (Autopart Premium) and requested a return on 4/13 through our website stating that the part they received "did not fit" their vehicle.
  Upon receipt of the warehouse, the parts underwent inspection and during the said inspection it was found that the parts were used and in non-resalable condition.
  Unfortunately, we did not receive any information or complaints from Mr. **** indicating that they received a used part nor the packaging being damaged.
  Our warehouse properly inspects each part before they are shipped to our customer to ensure that the part ordered by our customer are new and in good condition.
  Due to the findings of our warehouse, the return for this order is denied at this time and will be shipped back to them via ****** 880625927905.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April of 2024, I purchased a radiator ($116.24) from said company. In August of 2024 the product showed signs of a defect (shown by video to company representative) that I reported to said company. They said product was under warranty for a year and said I could return product for refund/replacement. In order to return product, I had to purchase another product to replace defective product. At that time, I was financially unable to do ******* February 2025, I purchased replacement radiator ($126.58) from said company and started the warranty return process again.They requested that I return defective product in "original" package, which was identical to package new product arrived in.I took the defective product to *** for return and paid $132.64 to return package. In the original order, their shipping costs were $10.97 After dropping package off, I contacted said company and asked if I would receive compensation for the cost associated with returning defective product, which they informed me that I was responsible for the shipping cost with no reimbursement intended.This transaction would end up with a loss of $5.56 for the purchase of a defective product.I contacted the company and they said it was company policy.Luckily, I went back to *** to retrieve package and did get my money back along with defective product.This seems like an extremely unfair business *********** all actuality, it would indicate the warranty claim comes at a cost to the consumer for defective products

  

  Business Response

  Date: 04/23/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  On 4/2/24, Mr. ****** placed an order for SKU: 3662 - 2019 Ram **************************************************************************************************************************************** this complaint.
  Mr. ****** shipped the part back to us via **** and is requesting a refund for the return shipping costs.
  Unfortunately, as the part being reported is outside of the first 30-days, we cannot issue a return label and we would not be able to refund the shipping costs they paid for as do not do return shipping reimbursements per our policy.
  Once the part is received, they can expect a refund to be issued in 7 to 10 business days.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 04/24/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23216389
  
  I am rejecting this response because:
  This was not the issue I was addressing. 
  in order to fulfill the supposed warranty on a defective product the require me to pay a shipping cost that is greater than the defective product. 
  Doing so, I would be incurring an additional loss including the loss on a defective product. 

  It appears that Parts Geek can sell defective products knowing that returning the defective part would end up costing more than the original defective part  Thus, no need to honor a supposed warranty.

  They were provided video documentation of the defective part  

  
  
  Regards,
  
  ** ******
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 04/28/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  
  We're sorry to hear that Mr. ****** does not agree with our explanation of the issue.
  
  As mentioned in our previous response, we do not issue return shipping labels for defective returns that are already outside of the first 30 days from the delivery date. Our customer would be the one responsible for the return shipping costs in which they can choose whichever carrier they want so long as there's a valid tracking number for us to be able to track the package.
  
  Mr. ****** is free to choose any carrier that costs less than what *** has quoted them for the return.
  
  Unfortunately, we cannot issue any refunds without receiving the defective part in question.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:04/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Summary:PartsGeek delayed my expedited order due to their internal process, then charged return shipping and a restocking fee even though the delay was their fault. As a first-time customer, I paid more to receive the item quickly and was penalized instead.Complaint Details:I placed an order on April 10, 2025, with PartsGeek as a first-time customer, paying $141 (including expedited shipping) for an auto part. The same item was available on ****** for $80, but I chose PartsGeek due to their promised faster delivery, as I urgently needed the part to repair my sons car before returning to my home state.After the transaction cleared through ****************, PartsGeek placed the order on hold, requesting sensitive personal documents for address verification. I explained that I own homes in two states and offered alternative documentation. Despite my cooperation, they delayed the order which caused the part to arrive too late for the repair.I requested a return, and although they issued a return authorization, I was told I must pay for return shipping and a restocking fee even though the delay was entirely due to their internal process, not mine. I believe this is an unfair and unreasonable practice.Desired Resolution: A prepaid return shipping label by April 23rd A full refund with no restocking fee. A review of their verification and return policy to prevent similar treatment of other customers.If not resolved fairly by April 23nd, I will file additional complaints with the **********************************, the ******************************** the ************************, and dispute the charge with ****************, as this constitutes failure to deliver services as promised.

  

  Business Response

  Date: 04/22/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  On 4/10/25, Mr. ********* placed an order for SKU: ************* **** A5 Quattro Window Regulator (ACI) which was shipped via ****** ************ with our Expedited Order Processing Add-on which guarantees delivery within 2-5 business days.
  A review of the tracking number provided by ***** indicates this was delivered on 4/15/25 at 1:09 PM which is the third business day which is within the discussed and guaranteed delivery time frame for the Expedited Order Processing Add-on.
  Unfortunately, we are unable to waive the restocking fee or provide a return label for this shipment as this arrived within the said guidelines mentioned in our above response.
  Mr. ********* may however, use any carrier they would like so long as a valid tracking number can be provided so we can monitor the delivery.
  Once this is received, we will issue a refund within 3-5 business days.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 04/23/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  Complaint #******** Rejection of Response
  

  I am rejecting this response because, while I acknowledge that the part was ultimately delivered on April 15, the real issue stems from Parts Geeks internal verification delay, not the final delivery date. My payment had already been processed, and I promptly offered secure verification through ****************. Despite this, the order was held unnecessarily, creating a delay that made the part useless for my time-sensitive repair.

  
  To clarify:

  
  FedEx originally projected a delivery date of April 17, not April 15 (per ***** screen capture of my complaint)
  Due to the verification delay and projected timeline, I reordered the same part through Amazon and received it on April 14, one day before Parts Geek's item arrived.
  I had canceled the Amazon order in good faith based on Parts Geeks expedited service promise, which was ultimately not fulfilled.
  I have since spent over $48 out-of-pocket just to return the part, in addition to paying more than I would have via Amazon.
  

  As a first-time customer, I made the extra effort to verify the legitimacy of your company, only to find concerning patterns in customer reviews:
  Pattern of Customer Complaints:
  

  Lack of support for customer-side errors, even when ********************** is at fault.
  Rigid return policies and poor communication, particularly when handling returns or delays.
  A noticeable absence of flexibility or goodwill toward resolving reasonable concerns.
  This clearly reflects a pattern of behavior that should be reviewed by your leadershipBrian ****** and *** Sinclairand I am willing to escalate this to their attention if necessary.
  

  I respectfully request:
  

  A full refund to my credit card of the original purchase price.
  A $50 store credit as a gesture of goodwill for the inconvenience, delay, and cost Ive incurred.
  

  If the company stands by its original position after reaching out to your management, I will be left with no choice but to post detailed, factual negative reviews on ******, the BBB, and other relevant platforms. Additionally, I will dispute the charge with **** and request back charges which I'm sure they will concur with the evidence presented in my original request to cancel the order.

  
  I sincerely hope Parts Geek will take this opportunity to demonstrate that it values its customers and reputation, and resolve this matter fairly.

  
  **** *********
  
  
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 04/28/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  
  We're sorry to hear that Mr. ********* does not agree with our explanation of the issue.
  
  Regarding the delay Mr. ********* mentioned, this was due to our security policy to prevent fraudulent transactions since the billing address and the shipping address were different and presented a negative AVS Score which credit card companies require to be resolved by providing additional documentations which Mr. ********* agreed and provided us with the necessary details and the order was finalized on the same day it was placed.
  
  Unfortunately, as previously mentioned in our response, the part itself was delivered within the guaranteed time frame of 2-5 business days stipulated in the expedited order processing add-on that was included in the purchase.
  
  We are more than happy to waive off the restocking fee once this has been processed for refund by our warehouse.
  
  We will ensure a refund is processed in 3-5 business days from the delivery date of the return and we will notify Mr. ********* immediately once this has been completed.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Fuel Injectors from this business for my ******. I called ahead of ordering to find out if the clips and seals were included to allow installation if the injectors. The customer service *** could not answer the question as there was nothing on the on-line description indicating they were or were not included. When I received the injectors, the clips and seals were not included. This out me way behind on fixing my car. I called and explained this to a CSR at Parts Geek. I then ordered the clips and seals. They did not try to send them to me all weekend, so I ordered them elsewhere and received them before Parts Geeks order. I then, called Parts Geek and explained how upset I was that I paid ***** plus dollars for overnight mail and received their parts after the others. I told them I was returning the parts for a full refund. I called tmem several times regarding the return process. I wrote to their customer service department and explained what happened and that the package was not opened. They marked my return as no longer needed?! I responded that this explanation was not accurate. I retuned the parts, provided tracking, and they only refunded $38.00!! They also marked my return as 5 clips and seals, when I ordered 6. Whatever they sent to me is what I sent back, but I was charged $71.00 and that's what I expect to be refunded. The injectors order was like $600 and all was okay with the actual injectors but the whole clips and seals situation was a train wreck. Thank you.

  

  Business Response

  Date: 04/18/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  On 3/15/25, ****** ********* placed an order for SKU: W0133-1983090 - 2018 Jaguar F-Pace Fuel Injector Seal Kit (Elwis) which was delivered via **** 1ZE942300142497819 on 3/18/25.
  Due to the delays, we have issued a refund of the Expedited Order Processing Fee and a Partial Refund was issued for the shipping costs for the difference of the overnight shipping and regular ground shipping including the restocking fees.
  While we ship parts under our customer's preferred shipping method, there are instances outside of our hands including carrier delays.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought brakes that were identified as correct for Mercedes ML350 on Parts Geek website. Brakes received were the wrong size and verified as such by local certified parts dealer. Returned following the return instructions to the letter! We had to pay $360 to ship the brakes back and were told we had to absorb that cost. We were informed via Chat that we needed to ASK for a return shipping label but NOTHING IN THEIR RETURN POLICY STATES THIAT!! We need to be refunded that return shipping fee as well as the cost of the brakes since all was fault of Parts Geek and NO REFERENCE TO ASKING FOR A RETURN SHIPPING LABEL IN THEIR POLICY.

  

  Business Response

  Date: 04/18/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  On 3/27/25, Mr. ******** placed an order for SKU: K7437 - 2014 Mercedes ML350 Brake Pad and **************** Stop) but opened a return through our website on 4/8/25 that the part they received was incorrect for their vehicle.
  An RMA Number was issued and the part was shipped back to us via **** 1ZC1F5980309066313.
  Regarding Mr. ********** complaint, unfortunately, we can only issue return labels upon request and cannot issue return shipping costs.
  A refund will be issued within 7-10 business days once received as stated in our return policy.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 04/22/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23208320
  
  I am rejecting this response because:

  Nothing in the return instructions states that a return label must be requested!!! Had you stated that, we would have asked for one. Failure to include the return label with the *** number is your way of getting the customer to incur shipping costs on their own. I DO NOT ACCEPT this response and demand reimbursement for shipping due to your negligence in disclosing that a return label must be requested. How on earth would the customer know that? You sent me a return label a week after the product was returned to you and only after the BBB became involved. 
  
  
  Regards,
  
  **** ********
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 04/28/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  
  We're sorry to hear that ******* ******** does not agree with our explanation of the issue.
  
  Unfortunately, as mentioned in our previous response, we can only issue a return label upon request and for parts that were already shipped out and was already prepaid by the customer, we cannot issue a refund for the shipping costs.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two rear control arms for my vehicle I received two front upper control arms. Tried to call multiple times never could get a hold of someone try to do their chat with customer service they rejected me saying there was nothing incorrect about their ad.. you can clearly see they have two rear control arms pictured... all I want back is my returned shipping money and my money back for the parts that they should have covered they said there is nothing wrong that I'm out the money. I provided pictures below...worst company to deal with ever.

  

  Business Response

  Date: 04/22/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  On 4/3/25, Mr. ***** placed an order for SKU: CMS86177 and CMS86178 - 2003 ***** IS300 Control Arm and Ball Joint Assembly (Mevotech) along with other parts, but reported on 4/9/25 that they received an incorrect part for their vehicle.
  Upon further review, we found out that Mr. ***** intended to place orders for Rear Upper Control Arms, however, our listing indicates that they are both for Front Upper Control Arms.
  Unfortunately, we are unable to provide a return label, nor do we issue shipping refunds as the parts were purchased incorrectly.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:04/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a brake and rotor kit online. Their website does not allow you to put in the vin for your vehicle but I've never had issues with parts until now. The ones I received will not fit our ******* and would require us to pay 3-4 times more to ship it back than what the parts cost. I asked them to send a shipping label and they refused even though their return policy doesn't explicitly say it is at the cost of the customer. It also states they'll credit you back once they receive the item but when I chatted with a CSR they said that doesn't include credit for shipping. So the parts that already cost me $312 would then cost between $600-1000 to ship back if I pay for it. I asked for a refund on my money since I can't use the parts or h*** just send me the correct kit and I'll pay tbe difference between the two but they won't.

  

  Business Response

  Date: 04/22/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  On 4/5/25, Mr. ***** placed an order for SKU: APBRPR1746 - 2014 ******* MKT Brake Pad and Rotor Kit (Autopart Premium) and unfortunately, reported on 4/12 that the part they received is incorrect for their vehicle.
  Upon further investigation, we found out that their vehicle has a Front Brake Rotor Diameter of 13.9 inches while their Rear Rotor Diameter is 13.6 inches.
  Our listing indicates that the part they ordered has a 12.8 inches rotor diameter for the front and ***** inches for the rear which is a mismatch for their vehicle.
  Unfortunately, we do not issue return labels for parts purchased incorrectly, but once this is sent back and received, we will issue a refund for the order.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 04/22/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23198036
  
  I am rejecting this response because:
  
  
  Regards,
  
  ****** *****
  

   

  First, the part numbers don't match tbe part number that was supposed to be assigned the kit I ordered. Second, for me as a consumer to ship it back to you would cost 3-5 times more than the kit cost. I would like you to cover the shipping for returning the product. 
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 04/28/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  
  We're sorry to hear that Ms. ***** does not agree with our explanation of the issue.
  
  As this is a kit, there would be individual SKUs or part numbers assigned to each part which may appear different from the one listed on our website as the SKU/Part Number on the website is for the entire kit itself, but based on the photos and information we received including the photos, it was determined that the right kit was shipped.
  
  As mentioned in our previous response, since the diameters were wrong vs. what was on their vehicle, it will not fit.
  
  Ms. ***** is free to choose any carrier they wish to ship the part back with lower pricing so long as there's a valid tracking number for us to be able to locate the return.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:04/12/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a set of rotors for my truck which is a 2019 jeep grand ********** LIMITED. Once you put your info in it brings you to the product. No other info is asked for. Size or diameter is never mentioned. I ordered the item after the COMPANY asked me the specs of the car. Upon receiving them I was told theres 2 different t size rotors.. my feeling is after they asked me all the info they then should have asked me what size I was looking for because theres 2. Beyond that everytime I call they say theres a heavy volume of calls and if I wanted them to call me back. Sometimes they do , most times they didnt . I waited on the phone for over 47 minutes the last time before I had to hang up. Perhaps if they had someone answering the calls the customer could ask questions or they can be directed on what to buy . We are not mechanics here. If there are different sizes of anything they usually have a drop box to ask you what size. They do not. Now they refuse to pay the shipping and want to charge me a restocking fee. I will never use this company again .

  

  Business Response

  Date: 04/17/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  On 2/27/25, *** ******** placed an order for SKU: APBRPS1474 - 2019 Jeep Grand Cherokee Brake Pad and Rotor Kit (Autopart Premium) in which they reported as an incorrect part on 4/7/25.
  Upon further review including the information provided to us by *** ********, it was confirmed that their vehicle requires a different sized rotors compared to the part they ordered.
  APBRPS1474 has Rotor Outside Diameter (In): ***** and the part required for their vehicle has a front rotor outside diameter which is ***** In.
  Unfortunately, as the incorrect part was purchased, we cannot issue a Return Label for it.
  As of 4/17/25, a refund has already been issued which will take 2-4 business days to reflect their original payment method due to the processing time of their financial institution.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:04/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a set of struts for my yukon. Recieved struts broken from shipping. Parts geek so far has said they would refund the money with return policy. But I received broken items that I believe where broken before shipped cause the box looked in decent condition. I had to pay 160 dollars to ship it back to get my refund but I wouldn't get that back. I would like my 160 back for shipping cause I think none of this was my fault.

  

  Business Response

  Date: 04/17/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  
  On 4/7/25, Mr. ***** placed an order for SKU: *********** - 2015 GMC Yukon XL Strut Assembly Kit (Unity), however, they opened a return on our website on 4/10/25 stating they received a damaged part in which an RMA Number was issued and was shipped back to us under **** 1ZA34V760313681785.
  
  Regarding Mr. ******* complaint that the part may have been damaged previously, our warehouse inspects all parts that go out for shipping to ensure they are in the stated condition on our website and further investigation concludes that this may have happened during shipping.
  
  Unfortunately, we are only able to issue Return Labels upon request and cannot refund shipping costs and since this was already shipped out to us without requesting for a return label, we were unable to issue a courtesy return label.
  
  Once received, we will issue a refund within 7 to 10 business days as stated on our website.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 04/17/2025

  First they need to inspect their inspection department cause their is no way the part was broken during shipment as the packaging was in good condition. Secondly their is nowhere stated that a return label was even an option. 

• Initial Complaint

  Date:04/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a vented gas cap for my **** galaxie, however they shipped me two gascaps and charged me for both however they are not vented as was plainly written in the description. It's not the money it's the flagrant lie and deception on their part. Beware of doing business with a company that will cheat someone out of thirty five dollars because they will cheat everyone. Thanks ***** ******

  

  Business Response

  Date: 04/17/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  
  On 4/7/25, Mr. ****** placed an order for SKU: ***** - 1964 **** Galaxie 500 Fuel Tank Cap (Gates), however, we received their complaint through the BBB stating the part they received is incorrect.
  
  Parts Geek stands by it's products and if there are any issues, we encourage our customers to reach out to our support team directly in order for us to be able to assist them.
  
  Upon further review, we did not receive any correspondence from Mr. ****** other than the BBB Complaint they filed so our team opened a **************** Ticket in which Mr. ****** can respond with the details of the parts they received (Photos) so that we can assist them further and resolve this issue.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.