Complaints

This profile includes complaints for Ability Recovery Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ability Recovery Services LLC

  284 Main St DuPont, PA 18641-1960

• 

  Ability Recovery Services LLC

  1 Montage Mountain Rd Moosic, PA 18507-1777

• 

  Ability Recovery Services LLC

  PO Box 4262 Scranton, PA 18505-6262

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, the Ability Recovery Service made a verbal agreement via the telephone to accept $800.00 for the $1,397.00 listing, this, after the previous payment of $500.00. I called today, this, 07/26/2022, the representative stated it'd be $1,1xx.00. In addition, I called, faxed and emailed without any debt validation letter arriving of the ARS involving the *********************** listing. Business etiquette, reason and logic, to keep the word to the consumer. I want the ********, ******* and ********** to erase the listing of *********************** and ARS. Sincerely,**************************** *****************************

  Business Response

  Date: 07/27/2022

  Consumer should be advised that this matter has been and shall remain in a properly disputed status, along with credit reporting bureaus.  Ability Recovery Services is a third party debt collection agency representing our client *********************** in the collection of their outstanding student debt.  Attached herewith please find a copy of the Consumer Enrollment Agreement with Consumer's signature whereby agreeing to all terms and conditions to same.  Our client is offering a 15% discount with a deletion. Consumer may contact our office and a representative would be happy to assist Consumer in resolving this matter.  Thank you

  Business Response

  Date: 08/05/2022

  Consumer should be advised that this matter has been and shall remain in a properly disputed status, along with credit reporting bureaus.  Our client, at this time, is offering a 15% discount only.  Our client *********************** is not willing to take a lesser amount.  Consumer may contact our office and a representative would be happy to assist Consumer in resolving this matter.  Thank you 

  Customer Answer

  Date: 08/08/2022

  People, there is a discrepancy here; I'd like noted, along, with the erasure of the idealized $1,397.00.  The 15% amount isn't the amount previously listed via the telephone.  Too, the mail or fax nor the emails were returned for any dialogue for the barter process. 

  ERASE.

  Sincerely,
  ****************************
  ***************************** 

  
  
  
  
  
  

  
  

• Initial Complaint

  Date:07/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2022 I made a call to ability recovery & asked why the amount owed remained the same on my credit report. I was told the information listed on my credit report must be inaccurate. The agent assured me sometimes credit reporting bureaus were slow to update credit reports. I was told during that call I owed less than $400 remaining. Fast forward to today the university I attended contacted me & I still owed a balance of $670. I told him it was incorrect & I would be reaching out to Ability Recovery. I contacted Ability Recovery & the female agent was immediately condescending. She would ask me a question then cut me off. When I told her she was not allowing me to finish she began trying to berate me. I immediately told her I would not be spoken to in that way & hung up. I called back in an attempt to speak w/ another agent when I heard someone screaming in the background "that's her". The male began speaking really loudly, asking my name. I provided my name then began to tell him my reasons for calling when he immediately became irate. He then said "listen you need to call back & speak w/ your assigned agent, I can't speak to you about your account". I asked him why had he asked my name & reasons for calling if he could not assist me. He then responded loudly (with the first agent I spoke w/ still yelling inappropriately in the background) "mam like I said call back tomorrow, I cant help you". I then told him to stop screaming at me & he should have told me he was unable to assist sooner. I hung up the phone only to get a very inappropriate and threatening call back from the male agent shouting loudly "who was you talking to" and swearing. This company is deceptive & the monies they are saying is owed have already been paid. The staff is very inappropriate & abusive. My goal is to resolve this issue & never engage in business w/ this ghetto company & staff. I attached an image to confirm the agent called me back. The calls are recorded so this can be proven.

  Business Response

  Date: 07/22/2022

  Consumer should be advised that this matter has been been placed in a properly disputed status, along with credit reporting bureaus.  Ability Recovery Services is a third party debt collection agency representing our client *********************** in the collection of their outstanding student debt.  The balance due at this time is $670.49.  Our client is offering the following:

  $402.30  -  paid by 7/31/2022

  $570.00  -  paid after 7/31/2022

  Consumer may contact our office and a representative (Supervisor) will be happy to assist Consumer in resolving this matter.  In addition, all recordings for this matter have been sent to Compliance Dept. for review.  Thank you.
  

• Initial Complaint

  Date:07/19/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Receiving 2-3 phone calls a day, refusing to leave a voicemail.

  Business Response

  Date: 07/26/2022

  Consumer should be advised that this matter has been placed in a properly disputed status.  All communication shall cease and desist.  Thank you

  Customer Answer

  Date: 07/27/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  
  

• Initial Complaint

  Date:07/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ************************ and do not have a contract with Ability Recovery. They did not provide me with the original application like I asked. Also, In accordance with the Fair Credit Reporting Act this account has violated my federally protected consumer rights to privacy and confidentiality under 15 US C 1681. 15 US C 1681 Section 602 A states I have a right to privacy. 15 US C 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions. (Ability Recovery #******)

  Business Response

  Date: 07/25/2022

  Consumer should be advised that this matter has been placed in a properly disputed status, along with credit reporting bureaus.  Ability Recovery Services is a third party debt collection agency representing our client ************************ in the collection of their outstanding student debt.  Attached please find the Enrollment Agreement with Consumer's signature whereby agreeing to the terms and conditions of same.  Our client is offering a discount to cancel for $403.50. Consumer may contact our office and a representative would be happy to assist Consumer in resolving this matter.  Thank you

• Initial Complaint

  Date:07/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I used to work as a resident at *************************/********* hospital internal medicine program. I suffered a needle stick injury during my overnight call at the ICU for which i was sent to ED of the hospital to get checked for any transmission of illness. This was hospital compensated event as it was work related. I called my hospital to check for outstanding payments and they said there were none. Ability recovery servies keep sending documents about recovery and there is also an outstanding dispute on my credit report. I called them and told them about the issue and there work seemed extremely questionable/shady. I work as an attending physician in ****************************. I am highly concerned about this matter since i have no outstanding payment and there recovery notices seem extremely distressing for me.

  Business Response

  Date: 07/21/2022

  Consumer should be advised that this matter has been placed in a properly disputed status, along with credit reporting bureaus.  Ability Recovery Services is a third party debt collection agency representing our client ******** **************** (a medical debt buyer) in the collection of their outstanding medical debt.  Attached please find Itemized Bill  which had been acquired by our client from **** ******* ********, ****.  Our client is offering a 50% discount with a deletion from credit reporting.  Consumer may contact our office and a representative would be happy to assist Consumer in resolving this matter.  Thank you
  

• Initial Complaint

  Date:07/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ?I have sent several certified mail letters requesting validation and the method for validation for the inaccurate item from Ability Recovery Services on my credit report. The company has only provided me with an email printout of some form of online conversation. I do not owe any amount to this company but still, they have continuously reported fallacious information to my credit report. According to the Bureau of Consumer Protection their collection process is erroneous and ARS must prove that they have the right to add fees of their own to the payment believed to be owed. This company has added hundreds of dollars in fees to the collection they represent which is illegal. Under Section 807 of the FDCPA (15 USC 1692e), this company has violated my rights by attacking my character. With 15 USC 1692e (1) (2) (a) they have used false, deceptive and misleading information with their false statements in connection with collecting this debt. The debt collector disregards the law and is taking advantage of me causing credit denials, stress, and mental instability. This company did not have written instructions (15 U.S. Code 1681b(a)(2)) or permissible purpose to report any of my information or data to any consumer reporting agency. No reasonable investigation was done yet the company continues to report under my name with false misleading information on my credit report which needs to be deleted immediately for fraud. According to 15 US Code 1692j(a), the letter I received from them was designed, compiled, and furnished in an unlawful way. I don't need validation, I need this PERMANENTLY REMOVED from my credit report as I can/will be paid from ARS for violating my consumer rights (FCRA). ABILITY RECOVERY SERVICES has violated 15 US code 1681a(2)(B), 15 US Code 1681b(a)(2), 15 U.S. Code 1681(A)(2), and 15 US code 1692j(a). Despite the fact that these agencies must follow federal law, they often neglect to perform within the standards to which the FDCPA holds them.

  Business Response

  Date: 07/22/2022

  Consumer should be advised that this matter has been and shall remain in a properly disputed status, along with credit reporting bureaus.  Ability Recovery Services is a third party debt collection agency representing our client *********************** in the collection of their outstanding student debt.  As per our client this matter is still due and owing.  Our client is offering a 15% discount to $2,664.00.   Consumer may contact our office and a representative would be happy to assist Consumer in resolving this matter.  Thank you

• Initial Complaint

  Date:07/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am getting phone calls regarding a bill for a date of service at a facility that is invalid. I have the proof of this, and have asked for written confirmation but I have been sent nothing, even though they said they mailed proof. I have now found that they have reported this alleged medical bill as an open credit account on my credit report. I am willing to discuss with this person, and send the proof that this is not a valid bill for me, but they are not willing to accept. I have also contacted the hospital and they don't understand why this is happening, as there is no record of service on the date in question.

  Business Response

  Date: 07/20/2022

  Consumer should be advised that this matter has been and shall remain in a properly disputed status, along with credit reporting bureaus.  Ability Recovery Services is a third party debt collection agency representing our client ******** ******* ******** (a medical debt buyer) in the collection of their outstanding medical debt.  Attached please find an Itemized Bill for Consumer's review.  Our client is offering a 50% discount and deletion from all credit reporting.  Once Consumer reviews same, Consumer may contact our office and a representative would be happy to assist Consumer in resolving this matter.  Thank you

  Business Response

  Date: 08/11/2022

  Consumer should be advised that this matter is for the **************** (******** **************** in the ER and not the facility.  The attached Itemized Bill does include the Date of Service as 05/02/2017. 
  Consumer may contact our office and a representative would be happy to assist Consumer would be happy to assist Consumer in resolving this matter.  Thank you
  

  Customer Answer

  Date: 08/11/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: there was no date of service on this date!!!!!!!!!
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:07/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an alert on my credit report about a company by the name of Ability Recovery Service. I reached out to the company directly to inquire what and who they are and spoke with a supervisor by the name of Mark C*****, Mark was very rude and condescending and wanted to play word games when I asked him for information about this account showing on my credit report. I provided my first and last name and adv him I have THE account number that appears on my report. I stated this several time and Mark stated that he did not need the account number. Mark wanted me to verify my date of birth or social I adv him that I am a victim of identity theft and I will not be providing him that personal information. I offered an address and my name again with the account number. He insisted that I had to give him my date of birth in order for him to assist me. At that point I requested for a higher authority and I asked him who the CEO of the company was he told me I could research the information myself, I questioned Mark as to why would he tell me to research information when I am asking him for that info that he can provided. He further goes on to tell me about them being a legitimate company because they are on my credit report, he states this makes them legitimate, Mark simply wanted to argue and show off his terrible attitude of how emotionally detached he was as he stated, very unprofessional. I got absolutely nowhere with this person and am requesting removal of this account on my report. I have not received any info, or letters as to who they are. No VALIDATION or verification OF THIS ACCOUNT ON MY REPORT. THE ACCOUNT NUMBER APPEARS AS *********** IT STATES THE DATE OPENED WAS MAY 05, 2022 - I HAVE NO ACCOUNT OR BUSINESS or contracts WITH THIS COMPANY OR THE COMPANY LISTED AS ***** ********* ********** ***. I would like to be contacted by MARK C*****S SUPERIOR / OR MANAGER OR CEO OF the company to discuss how rude and unprofessional mark was and WHY THEY AR ON MY RPT

  Business Response

  Date: 07/21/2022

  Consumer should be advised that this matter has been placed in a properly disputed status, along with credit reporting bureaus.  Ability Recovery Services is a third party debt collection agency representing our client ******** **************** (a medical debt buyer) in the collection of their outstanding medical debt.  Attached please find the Itemized Bill for Consumer's review.  Once this matter is paid, it will be removed from all credit reporting bureaus.  Consumer may contact our office and a representative would be happy to assist Consumer in resolving this matter.  Thank you

• Initial Complaint

  Date:07/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a victim of identity theft. My information has been exposed in the ************ breach. The account is not affiliated with me nor received any money, goods, or services as a result of identity theft or authorized by me and I would like this to be removed from any affiliation with me immediately.

  Business Response

  Date: 07/07/2022

  Consumer should be advised that this matter has been placed in a properly disputed status, along with credit reporting bureaus.  Ability Recovery Services is a third party debt collection agency representing our client ******** **************** (a medical debt buyer) in the collection of their outstanding medical debt.  If this matter is a victim of Identity Theft/Fraud our client requires a police report.  The Federal Trade Commission ID Theft report is not adequate.  Consumer may send our office a copy of the police report via facsimile to ************.  Consumer may also contact our office and a representative would be happy to assist Consumer in resolving this matter with a discount.  Thank you

• Initial Complaint

  Date:06/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ********************** GR and I do not have a contract with ABILITY RECOVERY SERVI plus they did not provide me with the original application like I asked.account number: ***********amount disputed: $790

  Business Response

  Date: 07/08/2022

  Consumer should be advised that this matter has been placed in a properly disputed status, along with credit reporting bureaus.  Ability Recovery Services is a third party debt collection agency representing our client *************** (a medical debt buyer) in the collection of their outstanding medical debt.  We have contacted our client and have requested the Itemized Bill.  Once we receive same, we will forward same to Consumer's current address.  Once Consumer reviews same, Consumer may contact our office and a representative would be happy to assist Consumer in resolving this matter.  Our client is offering a 50% discount with a deletion for this matter.  Thank you