Complaints

This profile includes complaints for Eagle Disposal of PA Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Eagle Disposal of PA Inc.

  1245 Eagles Way East Earl, PA 17519-9595

• 

  Eagle Disposal of PA Inc.

  PO Box 288 East Earl, PA 17519-0288

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have service with eagle disposal they are suppose to pick up the trash every Friday but lately they are doing every other Friday when I pay for weekly service, tried to get in touch with them nobody answers the phone I've left voicemails,emails and nobody returns the message. I'm trying to cancel my service but nobody responds

  Business Response

  Date: 07/05/2023

  i will your account closed and your refund will be issued,  please have your containers out for removal. 

• Initial Complaint

  Date:07/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chronic and on-going issue of Eagle Disposal actually picking up trash and recycling service. Many missed weeks.

  Business Response

  Date: 07/19/2023

  good afternoon,  i do understand your frustration,  we are out working on all routes to get everything cleaned up for customers,  your account will be automatically credited for the missed services. 

  Customer Answer

  Date: 07/19/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  The trash has not been picked up for >3 weeks. Not answering phones or engaging in customer questions/concerns when trying to reach out - ignoring the situation from our perspective. 
  
  Regards,
  
  ***********************************
  

  Business Response

  Date: 07/20/2023

  We are tirelessly working on getting all of our customers serviced, we are short staffed,   we do understand your frustration, as we are just as frustrated,   i will make sure this is serviced for you today 

• Initial Complaint

  Date:06/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have not picked up recycling for 5 weeks claiming they don't have enough drivers yet they are still charging me full price for that service. Their answer is fir me to put a 5 foot toter container in my car and drive it to their lot and dump it myself.

  Business Response

  Date: 07/17/2023

  We did have a truck out this weekend to get all services cleaned up,  your account is automatically credited for services that were missed or that were delayed. 

• Initial Complaint

  Date:06/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had them for about a year and the last several weeks they didnt pick up my trash allowing it to pile up and the neighbors to complain. I had moved to a new address as of may and then I called to pay my bill of 115. They accepted the money and told me they would be out Tuesday at my new address to pick up the trash. Tuesday came and they did not come so I gave them a call and they said they dont have anyone running that route. I had asked for my money back since Im not being provided services and the woman on the phone said she would its been about ten days and still no refund. I have called and have not received any phone call back.

  Business Response

  Date: 07/03/2023

  Good morning,  this account has been closed and the refund has been submitted,  it does approximately 6-8 weeks to receive in the mail. 

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eagle Disposal of PA has missed two trash collection dates in the month of June 2023. They were unable to provide the service on Friday, June 9th. On that day we received a recorded message saying that they would come the next day to collect our trash and recycling, but on Saturday, June 10th they never showed up. We were the next week, so we can't speak to if they came or not, but they could have come up the driveway to get the trash that they missed the prior week. On Friday, June 23 they failed to show up again and we were not contacted via a recorded message. Today is Tuesday, June 27 and we have trash sitting in our can from the beginning of June. During the spring of 2023 Eagle Disposal of PA has missed numerous Friday collection dates, picking up on Saturday instead. Their inconsistent collections and price increases for a job not done each quarter are unacceptable.

  Business Response

  Date: 07/03/2023

  Good morning,  we do send out robo calls to all residences who are affected if we have a route delay,  if you are not receiving those messages we need an updated number on the account to assure connection.  unfortunately we are NOT permitted on personal property,  cans do need to be curbside,  we have added credit to all accounts for missed services. 

  Customer Answer

  Date: 07/03/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because I checked my account and no credits have been posted. Additionally, due to the lack of consistent service I have canceled services with Eagle Disposal and would ask that instead of credit that I am refunded for the collection dates that were missed. 
  
  Regards,
  
  *************************
  

  Business Response

  Date: 07/05/2023

  once your account is closed,  we will refund for all services not rendered,  you will receive a refund check in the mail 

  Customer Answer

  Date: 07/05/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:06/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We’ve used this company for our trash for several years. Since Covid things have gone down hill. It was more understandable at the begging due to quarantine and high case numbers but now it’s becoming ridiculous. They skip our trash for 3 weeks saying it’s due to staffing shortages. Our trash got picked up on the 4th week and hasn’t been picked up since. It’s been 2 weeks again and it hasn’t been picked up. So in the last 6 weeks our trash was picked up once. I’ve tried for 4 days now to get ahold of someone so I can cancel my service but the phone either goes to voicemail and you don’t receive a call back or they pickup and immediately hang up the phone. I want a refund for my last bill since this service is prepaid so I can cancel and go with another company that will be more reliable.

  Business Response

  Date: 07/03/2023

  this account has been closed,  the refund has been processed,  however this may take 6-8 weeks as this has to come from our corporate offices by mail

• Initial Complaint

  Date:06/23/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eagle disposal locked me in to a contract but never picks up the garbage. I have to call them and beg them to pick up the trash. I called today and was on hold for over 8 mins and then the call would drop. That happened 3 times today alone. They did not get our garbage again today. I want them to get the trash every week without me calling or let me out of my contract. I am the president of an HOA and we have 2 dumpsters that do not get emptied.

  Business Response

  Date: 07/03/2023

  good morning,  i would need an address or a name of the HOA so i can look into this.  

  Customer Answer

  Date: 07/03/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  Our customer number is ***********

  I can provide all the dates that eagle failed to show up to get our trash from the dumpsters at the HOA

  Regards,
  
  *********************

  Business Response

  Date: 07/05/2023

  all missed services will be credited to your next invoice 

  Customer Answer

  Date: 07/05/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: I would first like to know how many credits we will receive before I will agree to this resolution. I also would like to be removed from the contract since Eagle Disposal fails to fulfill their end of the contract on multiple occasions.  
  
  Regards,
  
  *********************
  

  Business Response

  Date: 07/05/2023

  what is the HAO?  

  Customer Answer

  Date: 07/05/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: I do not understand the question.  Our account number is ***********.   You have indicated you will provide credit for the days missed, but are not telling me how many days you were giving us credit for. I have recorded each day that Eagle disposal has failed to pick up our two front load dumpsters and can provide that immediately.   I feel that this is enough to release us from our contract so I can get a company that will take care of our trash needs at the HOA  but we are also requiring credits for service is not provided.  
  
  Regards,
  
  *********************
  

  Customer Answer

  Date: 07/20/2023

  Address is ********************************* Leola PA

  ***** ******* HOA

• Initial Complaint

  Date:06/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Eagle Disposal $141.86 for 3 months of trash removal from my home from 5/01/2023 to 7/31/2023 to pick up the trash every Wednesday and starting June 7 & 14 2023 no trash pick up and no response to trash pick up for June 21 2023 as the trash is piling up and I'm out my money. I hope you look into it get the trash picked up and get a refund for the days missed. Once this pay cycle ends I'm getting another trash pick up company.

  Business Response

  Date: 06/21/2023

  Good morning,  we are crediting all accounts for the missed services,  we also call all residents to let them know the schedule for service,  

• Initial Complaint

  Date:06/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not providing service trash has not been picked up for two weeks and they wait to until the next billing to credit us, which is quarterly

  Business Response

  Date: 07/03/2023

  Good afternoon,  all the credits are done through our controller,  unfortunately he did not get all the credits put into the accounts before corporate did billing,  this is a credit owed to to the customer, if they were to cancel service it would be refunded,  unfortunately our billing is quarterly,  but this does reflect on the account. 

  Customer Answer

  Date: 07/03/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eagle Disposals service is notoriously unreliable. Last Wednesday they didnt pick up our trash, sent a phone message theyd come the next day. They did not come the next day at usual time so I called and was told theyd be around later that day. They did not come by afternoon so I called again and was told they were NOT coming and theyd be around on the regular day (today). I called late morning today and was told they were doing yesterdays pick up and hope to come today. They did not come. Now they say they will come tomorrow. Two weeks of garbage is sitting at every house on our street. They are NOT honoring their agreement to pick up trash weekly, lie about coming and have not offered to adjust our bill. This has been a problem in the past and I feel they are not honoring their own agreement and they should compensate their customers for skipped weeks. They make excuses and dont even offer alternatives like putting a dumpster out where we could at least take our trash if they arent going to come pick up like we pay them to do.

  Business Response

  Date: 06/15/2023

  Good afternoon, we have been sending out robo calls to all accounts,  if you have not received a call please contact the office so we may update your account,  in these calls we do tell residents they will be credited for the missed service. 

  Customer Answer

  Date: 06/15/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: My trash still has not been picked up for two weeks. They said they'd maybe come Wednesday afternoon, then they said they were coming Thursday so keep the trash out then on Thursday they said they wont come until next week but THREE  WEEKS of trash sitting in my garage is UNACCEPTABLE. It was the same nonsense last week. Twice  now they said they were coming the next day and never came. That is just a straight out lie to the customers! They keep saying they are coming on a given day and don't do it. House garbage will lure bugs, rodents and other animals and this trash is now two weeks old and we are expected to keep it for another week!!!! 
  
  Regards,
  
  ***********************
  

  Customer Answer

  Date: 07/20/2023

  The trash was finally picked up. Unfortunately, once again, Eagle has not come this week.  I do not believe they have credited my account as they said they would for the missed weeks.  However, they will not answer the telephone so I cannot reach anyone to find out.  They keep you on hold and eventually transfer the call to voicemail so I have not been able to speak to a person.

  Business Response

  Date: 07/21/2023

  Good morning,  there has been credit added to your account. The credits are for services that were NOT rendered.   we did send robo calls out to all residence to let them know we will be servicing your area on Saturday morning,  i do understand your frustration, and i do apologize for any inconvenience.