Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle was dropped off October 20, 2022, with vehicle missing, knocking and engine and dashboard lights coming on. When we dropped off vehicle, we were informed that it would be 2 to 3 weeks before they could get it in. Received call November 10, 2022, stating vehicle was ready they did test drive just before we got there to pick it up on November 11, 2022, and they stated all the dashboard lights came on, told them not fixed yet I do not wish to take it till fixed. They called telling me that it was the aftermarket remote start the problem gave them permission to take it out. They called stating it was fixed went to take it out November 23, 2022, late got barely off the same issues were still there if not worse with the very same codes of issue it went into them in October. They were closed we had towed back to them on November 25 due to November 24th a Holiday. After several calls to for status they informed us that they were not going to work on it that it was, electrical or computer related issue and that the vehicle was junk, on phone conversation they did several contradiction statements as far as what they had done on the vehicle. We took vehicle and had it checked with a scan stating the very same codes came up that it went in for in October. Not only is that only issue but several things that were not done properly as loose screws and wires that are exposed that were not when went in. Battery cables loose and Hamonica balancer rubber bad and many other things that with what work was done should have been corrected when was doing the work that was charged to me. Yes, the cost may have been more if done properly but it was not done and may have caused damage to what was done making the work done worthless and more costly.

  Business Response

  Date: 01/02/2023

  The consumer's vehicle was brought in for engine repairs. This was the first time this vehicle had been in our service department. The repairs as indicated by the repair order / invoice provided by the consumer in this complaint confirm that repairs were required to the engine. After these repairs were completed, several lights did come on, which indicated a series of issues with the electrical system in the vehicle. The engine itself was functioning properly, but there were other issues within the electrical system which needed repair. This vehicle is a Jeep Wrangler which was not purchased from us, and which had been highly modified during its 125,000 miles by the consumer's "regular mechanic." The vehicle in question is being used as (to the best of our knowledge) a mail delivery vehicle, which is one of the most taxing uses of a vehicle one can have. One of the modifications was the vehicle was a right hand drive vehicle, which may or may not have been performed by the manufacturer. We suggested that the consumer take the Wrangler to this mechanic, as he had done all of the modifications to the vehicle over the last 6 years and 125,000 miles of ownership. The issues with the electrical system are totally separate from the internal parts of the engine. We were not asked to make these electrical repairs with the initial service. The engine repairs were quite necessary, but additional repairs are required on this Wrangler to make it road worthy. 

  We performed the services that were requested by the consumer and spent considerable time and money on the parts required for those engine repairs. It is reasonable and fair that we are compensated for purchasing these parts and providing the labor. The additional, unrelated repairs remain the responsibility of the vehicle owner. 

  Customer Answer

  Date: 01/03/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  There was only one modification done and that was a remote start was installed that Cunninhams had removed leaving bear wires doing so.  The vehicle came factory with right hand drive and everything else has no modification done.   What I use the vehicle for is in material it was brought to you for service to repair the vehicle and make it road worthy.   If you do not have qualified mechanics available to do the service you should tell customers we can't work on your vehicle, but can we refer you to someone that can or can we take your vehicle to this person to repair it.  Several things that came back to me that was not that way when I left it at your facility for the repairs and items broken to keep things in place.  As the owner yes, I am a woman and I do check my fluids regularly and am quite familiar with what it looked before it was left at your facility for repairs.  On November 23rd invoice you had called regards to engine lights coming on that it was the remote start that was causing the issue and removed it.  I did not get very far when the lights came on and it was still doing the very same thing it went in for you did not solve the problem, you may have partially did repairs but if not done properly it can be all done in vain causing more issues.  While we were in your showroom on December 15th and were able to talk to other people and they were having vehicle issues as well and not getting any resolutions either from the repair services at Cunninghams.  
  
  Regards,
  
  
  
  ***** *******

• Initial Complaint

  Date:12/20/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/20/2022 I went in to the Cunningham Chrysler Dearlership because I got a scratch off advertisement in the mail stating that I had won $5000 cash. I called the number on the back of the advertisement and they stated that no purchase was necessary to claim this prize. When I went in to claim the $5000 I was then pushed into test driving and looking at a car. The woman Melissa and manager Charlie both tried to push me to buy the car. When I stated I did not want or like the car I was told that I was just pregnant and emotional and that I liked the car. They kept pressuring me until I caved into agreement to buy the car even though I knew I couldn’t afford it. I didn’t put any money down. They lied to me about how much the payment were and I realized this at signing. I tried to back out and was cornered into the office and told I was just young, pregnant and emotional and that I needed to finish signing. Tried to back out and return car; they threatened me with repo.

  Business Response

  Date: 12/20/2022

  The consumer was in our dealership for several hours before selecting a vehicle. She and her fiance were quite happy and nice throughout the entire process. Even after she signed the necessary documents in order for us to obtain credit for her from one of our sources, she was smiling and having a great time. I am the owner of the dealership, and was in the showroom watching as this entire process unfolded. At no time was there anything negative expressed. She and her fiance even waited patiently for a different set of customers to finish up their paperwork, which took about an hour. Charlie and Melissa were nothing but kind towards her, and she was very friendly in return. 

  Her fiance was very supportive of this sale, especially as they were seeking a "safe vehicle for her to drive." Those were his words. He was very interested in her getting a safe vehicle, which is understandable. They left happy and even remembered to drop off a second set of keys. The deal was finalized, and everyone was happy. We even promised to her a complete detail on her purchase, and will happily follow through on this. 

  This was all on December 19, 2022 - not December 20, 2022.

  This morning, a man whom we had never met showed up in our showroom, and proceeded to use profanity at our staff. Our General Manager ended up talking to him. This gentleman was not a part of the sale in any way. He demanded that we take this vehicle back, and was beyond rude with our staff. When we explained that there was no return policy on vehicle purchases, he treated us with additional profanity and left the dealership. 

  We are committed to happy customers, but also are committed to honest communication. She was never put down at any time. I hope this clears things up. As she is the actual purchaser of the vehicle, she is the only person with whom I can have a conversation. If she wants to arrange a meeting with me, she can contact me at the dealership during normal work hours. Just ask for the owner. 

   

   

  Customer Answer

  Date: 12/20/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ***** ********

• Initial Complaint

  Date:12/18/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received a flyer In the mail with scratch off boxes for a crack Santa vault give away we scratched of a few all said try again but one said it was a winner. The numbers matched the 5k prize and I ever called them to verify and the lady said yes I was a winner. I drive 45mins to claim the prize and this rude man at the doors says no you didn't win 5k only a 2$ ticket. I asked why is there numbers that match the 5k prize in the middle he said those don't mean anything. So I said ok why are they there then just to trick people into thinking they won and get them in the door? He smiled and said I dunno. He clearly knows this is preying on family's who are hurting for money this holiday and know I have even less for my kids and family this Xmas because of the gas I wasted driving there. This is clearly a trick to play on people's emotions and extremely pathetic a company in this small town does this to people. I really hope the owner grows a conscious someday and stops this slight of hand trick.

  Business Response

  Date: 12/19/2022

  Please allow for a response that details what actually occurred in this instance with this consumer. Attached are all 4 pages of the flier which the dealership sent out to consumers. The attachments as presented in the response show the front cover, rear cover and the two pages inside the flier, in that order.

  The flier makes it VERY clear this is a SALES event, with prizes given out to customers just for stopping in to visit us. NO purchase was required from the consumer in question. The flier also makes it very clear what the odds are on each prize - and it does so beneath each prize. For example, the $5000 cash prize show this: Odds of winning: 5:60000. 

  In bold print, on the main prize page, it states that one needs to match the combination dial, which the consumer did. It also states that one must match the reservation code. The customer only needs to come into the dealership to see WHICH one of the prizes he or she has won. The consumer left a lot of facts out of his complaint, and it was important for us to provide ALL the information.

  As to the consumer's complaint that the (we did a Mapquest estimate) the loss of gas money would cause him financial harm during the holiday season. The total as according to Maqquest, to drive to our dealership is between $2.30 and $3.90, depending on the vehicle. This means $4.60 and $7.80 round trip. If the consumer is truly having issues over the loss of between $5 and $8 in gas money to visit us, we want to help. The owner of the dealership is sponsoring hundreds of families this Christmas, and would be happy to sponsor this customer in any Christmas needs his family may have. He can be reached at ************ and is there weekdays. Just ask to speak to the owner. 

• Initial Complaint

  Date:12/16/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Flyer labeled "Play Crack Santa's Prize Vault" at Cunningham's of Edinboro. Also, in lower right corner ofback page of Flyer it states "please deliver Dec 10th" with ***** ******* ***** ****** *** ************ ** ***** in address area. Also in this box is a reservation code of ******* I scratched off the "combo dials" and as you can clearly see the numbers match *********  It also indicates in green "WINNER". The picture is a bag of cash only. I called ************ and spoke with Ashley. She said my reservation code verified I was a WINNER. I specifically asked if this was real and not just a scam to get folks to buy a car. I was told I was in fact a winner. I indicated that I would try to come and claim my prize on 12-14-22 however I was unable to do so. I received a call on 12-15-22 from Cunningham's to ask if I had in fact had made it to over on 12-14-22. I indicated that I had not but would try to make it over by today 12-16-22 because according to the flyer it plainly states that I had until 12-19-22. I was told that was correct. When I went today 12-16-22 I was met at my car by a man who asked lots of questions about my vehicle and did I want to "Trade Up". I told him I was not interested in buying a car and that I was there to claim my $5,000 CASH prize as shown on my flyer. I was told that the flyer entitled me to 1 [one] lottery ticket or $5,000 down payment on new vehicle. NO WHERE on the flyer does it say this nor was I told this when I 1st spoke with Ashley on 12-13-22. Needless to say, I was more than upset as this being the Christmas Season and being a senior citizen living on fixed income as well as being a service connected disabled veteran. When I go home today 12-16-22 I called ************ and spoke again with Ashley to let her know what response I had received. Also, I told her to let management know of my plans to file complaint with BBB for Cunningham's of Edinboro's false advertising.

  Business Response

  Date: 12/17/2022

  *** ********* complaint is a rare thing for us. That being said, we do want every customer who visits us to have a good experience. In his complaint, *** ******* attached two pages out of four of the flier as sent out. Attached is the very plain language page that clearly states that if one matches the ******** number, one has DONE THE FOLLOWING: "YOU ARE A WINNER OF ONE OF THESE PRIZES!!" 

  Beneath each prize, in very clear terms, it shows the odds for each prize. It also states one needs to match the reservation code which is in the showroom. There was, at no time, during a phone call, any information given to *** ******* which prize he won. He was told he won a prize.

  The front of the flier also clearly states this is a sale. It also states we will buy your vehicle from you even if you don't buy anything from us. At NO TIME is a purchase necessary to enter into the contest nor to win a prize. 

  We are saddened that *** ******* did not have a great experience at our dealership, but we did nothing as he is suggesting. This is not a gimmick to sell a vehicle. It's a vehicle sales promotion that affords people a FREE chance to win a BIG prize. *** ******* was not charged a single penny to enter the sweepstakes, and even received a lottery ticket free of charge just for stopping in.

   

  We hope this clears things up, and wish *** ******* nothing but the best.