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Business Profile

Flower Broker

Garden Roses LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Flower Broker.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for 14 roses on August 20, 2023. I was told that due to "unforeseen growing challenges" the orders wouldn't arrive until Spring 2025. I have been trying to get an update on the status of my order and they will not respond to me. I don't have any reason to believe I will get this order as they are not responding to customers through their email, their website, their ******** or Instagram pages. And they have created a new rose company called **********************.

  • Initial Complaint

    Date:02/20/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Already submitted complaint against Garden Roses LLC, but they have opened another business, *********************** with same address and **** ****** as owner of both. I ordered roses, as did many people and never received from Garden Roses LLC. Specifically,Order # **** placed Sept ******* total $44.00 1 AUSsaucer -1 AUSjo Order # **** placed Aug 9, 2023 total $37.95 1 AUSsaucer Order #**** placed Nov 15, 2023 total $88.00 2x AUSjo 1 AUSmobile 1 AUSjess

  • Initial Complaint

    Date:01/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Garden roses LLC pre sold plants (roses) for purchase in 2023 for delivery in 2024 as is common in the rose **** industry. In April of 2024 they indicated their farm experienced trouble and they asked customers to delay receiving their ********************** until May or June. Emailes from the grower indicate they are committed to making things right. They have not communicated about the roses since April of 2023, after they asked customers to wait for May or June, and an additional email said they could no longer offer refunds as they had already give. Out too many refunds, but assurances were made for later summer or fall delivery. Emails have gone unanswered, yet they continue to email out offers to purchase roses.

  • Initial Complaint

    Date:12/30/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered roses in their website, 4 sets of ordes totaling to more than $700 but didnt received anything. I emailed them multiple times but no response.

  • Initial Complaint

    Date:11/27/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Garden Roses LLC *********************************************************************************** I waited so long to file the complaint hoping they would make good on the purchase or at least answer one of the many emails I sent. The AUSsaucer rose is not an easy rose to find but Garden Roses LLC has gone way past their promised ship date. Why Charge the credit card and not ship?Date of the transaction was August 18, 2023 The Amount paid was $103.95, my credit card was charges right away, 15 months later still no roses or refund as requested.Ordered: qty (4) AUSsaucer roses (order #****)I have sent dozen of emails or more asking for the status of this order, after no updates I have requested a full refund. There has been zero response to any of my emails. I have emailed Garden Roses LLC from my gmail account and there web site. They have no phone number that I could find.Looking online looks like there is a lot of people are in the same situation.When you try to use their link in the email to see the order status you get "PAGE NOT FOUND"Please help refund my money.

  • Initial Complaint

    Date:11/21/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered roses from Garden Roses LLC and did not receive. Reached out via email ******************************* and ******** Messenger for updates. At first, the emails stated they were having trouble with propagation and there would be delay until Spring/Fall of 2024. I have not received product. Hundreds of people are reporting the same thing in Garden Roses LLC ******** comments.

  • Initial Complaint

    Date:10/31/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered several roses from this company in August of 2023. I was asked to wait for new crop after crop failure and agreed last year. It's November of 2024 and I can not even get a response from the company. I have sent countless emails to no avail my next step is to try and do a charge back with my **** card. Basically they took my money, never sent any merchandise and now are ghosting me.

  • Initial Complaint

    Date:10/30/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear representative, 1. The transaction date Order #**** confirmed was on March17, 2024. 2.I paid $37.95 totally. 3. *********** was supposed to deliver to me one live rose named AUSsaucer infall,2024. 4. Garden Roses LLC removed my order from their web site and never delivered the rose plant I ordered. 5. Garden Roses LLCnever replied to my messages to them either by Outllok and Gmail or my messages left on their web site. 6.I request a full refund to the original paying method because Garden Roses LLC stated on their web site, at the moment I made my purchase, that they gave full refund. 7. Thefounderand his wife have an extensive criminal history of fraud, identity theft, etc. this isthe link ***************************************************************************************************************************. All of the members of the big Rose groups were chatting, for example ---*********************************************************************************************************************************************************** (comments by **** Love and comments by BenT (NorCal 9B Sunset 14).

    Customer Answer

    Date: 11/27/2024

    Dear representation, 

    The newly added file was the transaction record showing the amount of money paying to Garden Roses LLC in March 2024. 

     

    Best Regards,

    ****-****** ****

  • Initial Complaint

    Date:09/26/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 5 potted rose plants for delivery spring of 2024. When 2024 spring rolled around an email was sent by ***** that they had a mildew problem and had no plants to send. They then promised delivery for fall of 2024. It is now fall and still no roses and no notice of when they will be shipped. I have sent many e-mails with no response. I have asked for a refund numerous times with absolutely no response. Also I can no longer get into my account. They are a total scam.***** ********

  • Initial Complaint

    Date:09/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I placed 3 orders ( #****, #****, #****) with this company for roses to be delivered spring and Fall of 2024 and I still have not received any of the roses. After ignoring many emails they finally got back to me saying they are unable to refund me. Per company reviews this company has been promising roses and not delivering them for years. I would like my full refund of $135.85

    Customer Answer

    Date: 10/24/2024

    Hello,

    The company did send me the four roses (two to myself and two were a gift). They screwed up which roses were supposed to go to which address. The "roses" I received were not own root roses that were grown in at their farm. The roses were branches cut off with a root growth hormone still visible on the bottom of the cutting. If you are not familiar with roses there is very small chance these will even survive a couple of months. This is not what I paid for and they still refused to refund me for any of the roses. I would like to make BBB aware that this farm is not a legitimate business. 

Garden Roses LLC is NOT a BBB Accredited Business.

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