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Business Profile

Flower Broker

Garden Roses LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Flower Broker.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered roses that should have been delivered this spring/summer. They wont send my roses and apparently have had many issues with people. There are even ******** groups about this.

  • Initial Complaint

    Date:04/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello- this business offered preordered roses that were supposed to be shipped in March. Unfortunatelh orders were not fulfilled. They offered to refund and then now said that they are not able to refund customers either. It is unethical to not refund customers when orders are not fulfilled. They said to honor refunds but now they said they are not refunding. This is poor business ettiquette and needs to be looked into. Owners have past criminal history of check kiting on multiple occasions.

    Business Response

    Date: 05/06/2024

    Hello,

    I am sorry for the delay in issuing your requested refund. Your refund, in the amount of $345.95, has now been sent via a bank-issued check. You should have received an emailed receipt from our bank. They will issue and mail the check to your address. 

    Business Response

    Date: 05/06/2024

    Hello,

    Neither owner of Garden Roses LLC has ever been charged or convicted of check kiting. For this reason, it should be removed from the complaint.

  • Initial Complaint

    Date:04/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a product I did not receive. A refund was promised but I did not recieve it

Garden Roses LLC is NOT a BBB Accredited Business.

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