Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Major Appliance Dealers

Duggan's Service & Appliance Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Dealers.

Complaints

This profile includes complaints for Duggan's Service & Appliance Co's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Duggan's Service & Appliance Co has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/08/2024

      Type:Product Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Jan 2024 we bought a NEW refrigerator from Duggans Appliance ******* ( but is really ***'s appliances - they didn't take change the name on the building or receipts) We paid $1938.71 for a NEW Whirlpool fridge on sale. *The end of February ************************************************************ the top of the door and the rubber seals. Both doors had different sized seals on them making the doors uneven and not lined up.* THEY Sent A SECOND fridge about 3 weeks later and there was GLUE on the outside of the door bracket at the top that pilots the door. * So AGAIN They sent a replacement door that did not line up and needed adjusted. The doors uneven and seals bad - different on each door not the same.* So AGAIN They sent a repair man -he pulled off the rubber seal and totally ruined the ability to close and secure the door. It DID NOT stick/ latch / close correctly. You could tap your pinky finger and it would open. And it's not aligned up and uneven with the freezer dude by side door. This happened today May 8th 2024. We want a New fridge delivered or our money back to buy a new one! I'm so upset that they never gave us a new fridge - they all had glue on them and different rubber seals that didn't match up! They are piecing it together. It is not NEW! It never was new when we received it.I feel they are ripping us off by not giving us a new refrigerator. I want a NEW one or our money back.We have told them this. Of coarse you can't speak to anyone, when you call I tried for 2 hours today 3:30 on and I got hung up on by the service department and the sakes man in the showroom couldn't connect me with a manager. I'm tired of not having anyone check to make sure we are being sent a new refrigerator and sending us used ones or used pieces to a refrigerator.
    • Initial Complaint

      Date:03/26/2023

      Type:Product Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to Duggan's appliance store in Erie, Pa (.on Mar 14-2023) to get a Whirlpool stackable washer/dryer. I tried to explain to the salesperson that my house was set up for gas. on Mar 16, 2023, They tried to deliver an electric stackable unit, & realized that my house was set up for the gas stackable. So they rescheduled to deliver the correct unit the following Monday, Mar. 20,2023. Then they connected the hoses, gas line and when I attempted to operate this unit, it didn't work. I ca!led the store and asked for the operating instructions & they told me that they didn't have any. They also did not give me my warranty info. What a dilemma! So Duggan took almost $2,000 out of my account and I have a whirlpool stackable that I cannot operate & I don't even know if is hooked up properly because I have no paperwork. This is not acceptable! I am requesting that I be given the warranty/operating info & this unit be set up properly, or refund all my money & remove this unit.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.