Complaints

This profile includes complaints for Bianchi Honda's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bianchi Honda

  8430 Peach St Erie, PA 16509-4719

  
• 

  Bianchi Honda

  PO Box 3086 Erie, PA 16508-0086

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2025 Honda CRV from Bianchi Honda on Peach St Erie PA Paid cash $22,120.00 and W/trade $25,451.00 - total 48,000.00.
  Never recieved title now my registration is expired I recieve neither. purchased 6/10/24.
  I called about a month ago they said they were having issues from the dealer they got it from getting title. I called several other times then text salesman he said on it they would get right back. Well next day I went there and exploded! There trying to give me an extension on registration, I paid almost $50 thousand I want my title and registration. As it is now I can not drive my car on the road legally. I can't call Penndot because I do not have a title # since it's a brand new vehicle. If there us any other information you need please feel free to contact me!
  I don't know what else to do here I'm praying you can help I would hate to get an attorney but if that's what it ends up. Thank you for your time, *****

  Business Response

  Date: 09/16/2024

  
  BBB Complaint ID ********* 
  ***** ********* ****** ** ***** ******** 
  
  I am writing in response to the complaint filed by *** ***** ******** on behalf of **** ***** ********, who purchased a 2025 Honda CR-V from our dealership on 6/10/2024. She has not yet received the registration and title from the Pennsylvania Department of Transportation (PennDOT). 
  **** ******** purchased a vehicle that our dealership acquired via dealer trade from *** **** Honda as we did not have the vehicle with her desired specifications in-stock. Upon receiving the Manufacturer Certificate of Origin (commonly referred to as MSO) from *** **** Honda, our accounting office discovered an error where *** **** Honda filled out the wrong portion of the MSO. 
  Our accounting office immediately requested a correct duplicate MSO from *** **** Honda. A duplicate MSO must be applied for from the manufacturer. The duplicate MSO goes to *** **** Honda, then it is assigned over to Bianchi Honda and sent to us. A secure power of attorney was done at the time of the sale since the MSO was coming from another dealer. **** ******** completed her end of the transaction as a cash deal and took delivery of her vehicle with a temporary registration which was valid until 9/8/24 (90 days from the date of her sales transaction). 
  Upon receipt of the correct MSO, our accounting office processed **** ********'s deal with PennDOT via mail since it was outside of the 15-day window to complete the transaction online. This paperwork was mailed on 8/6/2024. PennDOT has a 60 day processing time for registration and title work. Ultimately, due to PennDOT's processing time, the temporary registration on **** ********'s vehicle was set to expire on 9/8/2024 before she received the registration or title on her vehicle. 
  8430 Peach Street, Erie, PA 16509 | 814-868-9678 | BianchiHonda.com 
  Bianchi Honda 
  *** ******** expressed in-person and over the phone his concern about his wife "illegally" driving her vehicle prior to the temporary registration expiring on multiple occasions. Our dealership attempted to contact **** ******** directly on several occasions to remedy the due- to-expire temporary registration as she is the only purchaser on the sales agreement and the only person allowed to sign and validate an extension of the temporary registration. 
  Our dealership filed for an extension of her temporary registration for her vehicle. The temporary registration extension was confirmed with Patricia C****** PennDOT Clerical Assistant III, via email on 9/4/2024. Our General Sales Manager, Eric A***** personally delivered the form to **** ******** at her residence and received a signature on 9/6/2024, which validates the temporary registration extension through 12/3/2024. 
  As of 9/11/2024, PennDOT has not processed **** ********'s paperwork. Our accounting office continuously checks for progress updates on the paperwork. Upon completion of paperwork processing by PennDOT, **** ******** will receive the registration followed by the title (mailed separately) directly from PennDOT. 
  Respectfully yours, 
  Many D****** H*** CPN 
  

  
  

  Customer Answer

  Date: 09/17/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  ** **********

  So, the car was on the lot the day we went to look at new CRV's it was NOT a special-order vehicle as stated by Bianchi Motors. The salesman went out back brought the car up and went for a test ride it was the only peril white on the lot the salesman said. They gave us a price for trade 2021 CRV so the next day we came back with cashier's check around $20,000.00 + $2,000.00 on charge for extended warranty. Vehicle was in stock, and we did pay cash w/trade. So, it is a little upsetting that we are the ones that must stress out that is a lot of money we held up to our side of the deal now have a car with no registration or title.

  Went to our State representative they could not find title they said we need a Wid# stamped on dealer check to help search. So contacted salesman he did get # for us said the state is working on stuff they received 8/1/24 the check for the CRV to PennDOT was not received till 8/8/24 (almost two full months from purchase date) so they are expecting to do it next week according to the state is what the salesman said.

  This is by no means buyer remorse I LOVE the CRV the seats are very comfortable it rides great it's a fantastic car - and it's paid for. I just want title and registration I don't want another 3 months to go by and ...

  Would like to keep complaint open till registration and title are in hand if that is possible?

  
  Regards,
  
  
  
  ***** ********

• Initial Complaint

  Date:05/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We recently took a Honda CRV vehicle to Bianchi Honda in hopes to repair an engine that died. They recommended we should replace the engine due to the condition of the rest of the vehicle rather than trade it in. After the repairs were completed and we paid the $5832 with some of that being put into a loan on April 26th. We drove the vehicle once in the week we had it and not less than a week since the repair we noticed on the way back from Edinboro PA it was already overheating and immediately stopped driving it. We contacted Bianchi Honda and took it in on May 2nd for them to look at the issue. They said it was due to a bad head gasket and that the engine would need to be fully replaced again and that we would be charged an additional $2000 for the repairs in labor. In the end we are still fighting to not pay the additional $2000 since we still didn't get what we paid for originally and that was for a working vehicle. We also want to note that during this that they stripped the old engine and reused the parts in tandem with the replacement engine so we were expecting a working engine like they promised. We confronted them on it and were told this has happened twice in 8 years and that they can't do anything to help, even though they didn't fix the issue completely and it was only apparent after driving it more than what they did. We asked to talk with the owner but the manager went in the back to call and the owner said the best they can do is drop it to $1700 instead of $2000. In the time we have tried contacted their corporate office and are waiting from escalated contact after being denied assistance. We believe this is defying the the assumption that they would provide us with a working vehicle when the job was completed. And as it stands, we are still without a working vehicle. There is more we would like to add but due to character restriction, this is what we can provide. This case also includes ********* ************** my fiancé and owner of the car.

  Business Response

  Date: 06/05/2024

  Re: 
  BBB Complaint ID ********* 
  Branden Montgomery; ********* ************* 
  
  I am writing in response to the complaint filed by *** *********y on behalf of *** ************* who owns the 2008 Honda CR-V that this complaint pertains to. The vehicle was never sold by our dealership and had only one other visit at our dealership prior to the appointment detailed below. 
  The 2008 Honda CR-V was towed into our service department on March 23rd, 2024 with the complaint stating the engine cranks but does not start with multiple alert lights appearing on the vehicle. After performing an extensive diagnostic check, on of our Honda Master Service Technicians found the engine compression was low on all cylinders, as well as the current engine having a major oil leak which most likely caused the rapid oil loss leading to engine failure. 
  Upon delivering these findings to *** ************** we offered repair options of either tearing the existing engine down to rebuild or replacing the engine. The service advisor also offered assistance for *** ************* to purchase a newer car in lieu of continuing to service her current CR-V. *** ************* opted for the engine replacement. 
  A new engine from Honda (cylinder head and engine block) was over $19,000, so we cautiously offered a repair utilizing a used engine and parts from an auto recycling yard which included a limited warranty. The warranty on the used components were valid for 90 days on the parts only and excluded labor costs. We explained this in full detail and completed the work as signed off on by *** *************. After test driving the vehicle with replacement parts to verify proper functionality, we released the vehicle back to her on April 26th, 2024. 
  , 
  On May 9th, 2024, *** ************* returned to us with the vehicle stating the temperature gauge was reading very high. Upon reviewing the 2008 Honda CR-V, it was found the engine cylinder head gasket had failed causing overheating and damage to the radiator due to extensive driving while overheating. 
  8430 Peach Street, Erie, PA 16509 | 814-868-9678 | Bianchi Honda.com 
  Bianchi Honda 
  We contacted the auto recycling yard to explain the circumstances and they sent us a used engine replacement per their warranty guidelines, but as disclaimed in the initial repair order, there is no warranty on the labor costs involved in the additional work necessary to install the used warrantied parts. 
  After many internal meetings with upper management at our dealership, we decided that we would cover the cost of labor to remove and replace the new, used engine (excluding the costs of a new radiator and miscellaneous fluids necessary to complete the job) with the hope to gain some goodwill from the customer. We are currently in the process of replacing the engine. 
  Phil P***** 
  Service Manager 
  

  
  

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been leasing a Honda Civic Sedan with Bianchi Honda of Erie, PA since 2016.
  As part of my lease, an option exists for a package called "Auto Butler," which I currently pay an extra $10.00 per month, or about $120 a year, on top of my lease payment. The total lease payment is $309.52 per month. My lease is across 3 years or 36 months.
  
  Auto Butler is sold as an up sale package for your car purchase/lease. It is to be applied/completed every 6 months, or two times per year. It completely details your car inside and out, protects the paint, undercarriage, and interior of the vehicle so that it looks "brand new."
  
  The problem is - I am paying an extra charge for my lease payment every year, for having Auto Butler applied twice per year, yet, when you call to get it scheduled, Bianchi Honda is booked solid, and booked out months in advance. For instance, I leased my current 2023 Honda Civic Sport Sedan at the end of February 2023. My first Auto Butler should be done in August 2023. When I called to schedule, the absolute earliest they could get me in is January 16, 2023, which means it will be about 1 year of paying Auto Butler BEFORE it gets done. Should this process continue, I will, at minimum have my Auto Butler completed 3 times across the course of my lease, when it SHOULD be 6 times (every 6 months).
  
  Absolutely ridiculous. Bianchi Honda is upselling a car detailing package that they are unable to get completed the promised 2 times per year. They should follow through on their promise of doing Auto Butler every 6 months as promised, or why am I paying extra as part of my car payment.

  Business Response

  Date: 09/13/2023

  **** *** *********

  
  Thank you for the opportunity to respond to the above referenced complaint. As stated in your
  submission to the Be<er Business Bureau, you leased a Honda Civic Sedan in February of 2023 and
  purchased an Auto Butler package that includes 2 applications per year – every 6 months from initial
  delivery date of a vehicle.

  
  It is recommended that customers schedule their next Auto Butler application when they take delivery of
  their vehicle. When you took delivery of your Civic in February of 2023, no appointment was scheduled
  for a 6 month follow-up application. You called to schedule the appointment on August 29, 2023,
  resulting in enduring a 5 month wait to have the next Auto Butler application serviced on your vehicle.
  Your complaint did not include a desired resolution however, we would like to take the opportunity to
  offer a next course of action in order to make the most of your purchase of the Auto Butler package. We
  recommend scheduling another Auto Butler appointment for 4-6 months after the Auto Butler
  application you have scheduled for January of 2024. The applications in your package do not expire and
  are not on a strict schedule, so you are also welcome to use them sooner than recommended so that
  you can utilize the entire package within the duration of your lease.

  
  Please call our service department at ************ to speak with our scheduling assistants to get
  another appointment on the books at your earliest convenience.
  

  Thank you,
  Phil P*****
  Service Manager

• Initial Complaint

  Date:09/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an appointment to Bianchi Honda online for oil change only on my vehicle, my sister who does not speak any English took a vehicle for that service since I'm working, Bianchi Honda did additional work on the vehicle without my authorization and charged her for those services, i called and talked to service manager and he claimed that my sister gave them promising to perform additional services but clearly she could not because she does not speak English . I specifically marked oil change only button when i made an appointment, so I'm seeking reimbursement for services i did not sign up for.

  Business Response

  Date: 09/13/2023

  Thank you for the opportunity to respond to the above referenced complaint. As stated in your
  submission to the Be;er Business Bureau, you scheduled an appointment online for an oil change on a
  2021 Honda HR-V in which you did not purchase or previously service at Bianchi Honda. You permi;ed
  your sister, ******** ******** to present the vehicle for service.

  
  When the vehicle arrived to  our service department, the Maintenance Minder system in the vehicle was
  populating codes that stated an oil change (A), A tire rotation (1), and a rear differential fluid change (6)
  service was due. Our service greeter noted the code and checked the vehicle in with a service advisor.
  The service advisor went over the code in question while our service greeter, who is fluent in Ukrainian,
  offered an explanation of those services to *********

  
  ******** understood the service items in question and signed off on approving the recommended
  services prior to any work being completed. ******** did not refuse the work, nor stated that she needed
  to check with anyone to approve the work. With her approval, our team completed the work per the
  approved estimate and charged accordingly for the services rendered.

  
  We do not offer refunds on approved and completed work. Our recommendation to all customers is to
  personally present the vehicle for service to personally authorize any necessary or recommended
  services at your discretion prior to the vehicle being serviced.
  

  Thank you,
  Phil P*****
  Service Manager
  Enclosed: Repair Order Es,mate with Customer Signature

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/03/2020 I went to look at a 2020 honda insight at Bianchi Honda that I was looking at on their website which said it was on the lot and upon arrival it was not but the salesman Shaun R******* showed me a 1 year old used model. He marketed it as a "Certified preowned Honda" and explained it came with the same factory warranty 3year 30k mile from the date of purchase. When I looked at the KBB the difference between a certified and non certified used 2019 Honda insight was roughly $4000. I ended up purchasing it for $18000 and when signing paperwork I declined an extended warranty. Fast forward to March 2023 I took the car in to get the Honda sensing looked at because it malfunctioned and the guy at the desk tried to make me pay for the visit upfront and told him I was still in my warranty window and when looking it up says that it went through all the pre-certified checks but the paperwork was never sent through. After the diagnosis it turns out the monocular camera needed replaced that quoted at $1500. I then was very upset and spoke to the service manager that was no help and the sales manager which he said Shaun no longer worked there but his brother does but that does me no good confronting him about be lied to by his brother. He then says I don't know why your upset you got a great deal the car is still worth what you paid for it almost 3 years later and asked if I wanted to trade it in. After trying to contact the GM for about a month I finally got him on the phone and he gave me the same exact run around about why am I so upset you got a great deal and I explained I was sold the car fraudulently and lied to about what I paid an extra 4k plus the financing fees. I would have never purchased the vehicle if I knew it didnt have a warranty. He says well all the deal paperwork checks out you declined the warranty and I said yes the extended warranty, you don't get paperwork for a factory warranty or sign for it it comes with the vehicle.

  Business Response

  Date: 05/08/2023

  Thank you for the opportunity to respond to your submission. The referenced vehicle is a pre-owned 2019 Honda Insight EX purchased on 6/3/2020. 
  
  Upon reviewing the records pertaining to this vehicle, the dealership declined to certify the vehicle during a used vehicle check on 5/27/2020, a week prior to your visit. As shown on your signed Buyer’s Order, the vehicle was marked solely as a used vehicle, not a certified pre-owned vehicle. Therefore, the referenced vehicle did not come with limited warranty coverage per the Certified Pre-Owned program. 
  
  At your time of purchase, the vehicle was out of the balance of factory warranty (three years or 36,000 miles) as it had an excess of 36,000 miles when you purchased it. Additionally, you acknowledged and signed an ‘As-Is’ form, in which you accept full responsibility of the cost of repairing the vehicle if and when the need arises. 
  
  At your leisure, we invite you in to go over your paperwork and the records pertaining to your vehicle with our pre-owned service manager, Mike Clement. 
  
  Thank you, 
  
  Bianchi Honda