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Business Profile

Storage Units

Bolt Storage, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

This profile includes complaints for Bolt Storage, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bolt Storage, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To whom it may concern. I ******* ********* ***** rented a storage unit from bolt storage out of Elmira and my storage was on auto pay due to there negligent they didn't get they say they didn't receive my payment and my bank account says different and they auctioned all my stuff off legally because my last payment was taken out last week and they auctioned my stuff off in November. I want my stuff back or the cost of the stuff in the unit and the money that they took from my account since November. I've started telling everyone not to rent from them at all

      Business Response

      Date: 03/18/2024

      We have been working with this customer with an outstanding balance since June of 2022. His account has never been on autopay. Especially since autopay is only able to take out the balance that is due on the due date. It doesn't not allow for a payment plan. We had given him numerous chances and explained numerous times. Unfortunately, he did not hold up his end of the arrangement. He currently still has a balance of $1,524 on the account. I have attached a screenshot of the account showing the balance and that autopay has not been setup. 

      Customer Answer

      Date: 03/21/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



      [To assist us in bringing this matter to a close, we would like to know your view on the matter.]



      Regards, The storage unit is lieing to you all we did have a payment arrangement and they where taking the money out of my account still to this day. I'm having my bank mail me a statement so I can prove it to the bbb


      ******* **************

    • Initial Complaint

      Date:07/13/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a storage unit in Moline Illinois in a facility taken over by Bolt Storage. I cannot get my key to work in their lock so I cannot access my items and my contract is expiring. They have been telling me they would fix it for weeks.

    Bolt Storage, LLC is NOT a BBB Accredited Business.

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