Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/08/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I work at a non-profit and received an email on 1/8/2025 from ************************ for a newsletter (HR Manager's Legal Alert for ************ service I never signed up for, nor used. This is a scam.Thank you,

  Business Response

  Date: 01/13/2025

  Thank you for the opportunity to respond to the complaint recently registered against our company by Ms. **** ****** Director of *************** for Didihirsch, ************ ** (Complaint ID *********.
   
  While perusing the Internet on November 14, 2024, Ms. ***** saw an offer for our publication HR Managers Legal Alert for Supervisors. After reviewing the offer, Ms. ***** agreed to accept a trial subscription to our email newsletter.
   
  The offer clearly explained to Ms. ***** that the product would cost $265 per year for five users to extend the subscription beyond the original four-issue trial. If no action was taken, the trial would simply end and Ms. ***** would receive nothing further from us.
   
  As per the offer, we began emailing the publication to Ms. ***** to the email address provided to us by her ************************ Shortly thereafter, we followed up with a continuation notice that Ms. ***** was supposed to pay in order to continue the subscription for a full year of 24 issues. Ms. ***** was under no obligation to pay the notice or take any other action. If we did not hear from Ms. ****** we would simply discontinue sending the publication to her upon completion of the trial period.
   
  We heard nothing from Ms. ***** during the four-issue trial period until she filed this complaint, which means Ms. ***** submitted a defamatory, damaging complaint about our organization without even contacting us before doing so. 
   
  Please note that Ms. ***** has paid no funds to us, nor are we asking for payment of anything from her to us.
   
  It is unfortunate that Ms. ***** has chosen to bring unwanted scrutiny to our organization. You can rest assured that the hard-working men and women employed by our company and their families do not appreciate the damage Ms. ***** is attempting to inflict upon our business. And theres no doubt that our customers who are using our publication to root out discrimination in their workplaces dont appreciate Ms. ****** efforts to tarnish the reputation of our company. 
  
  It was simply our misfortune that a chronic complainer like Ms. ***** decided to sign up for our publication. Needless to say, we have removed Ms. ***** from our contact list and we respectfully request that she never again sign up for a trial subscription to any of our publications wed rather not deal with people who have nothing better to do with their time than complain about legitimate business practices in order to bring attention to themselves.
  
  Sincerely
   
  *** ********
  President, Institute of Business Publications
   
   
  

• Initial Complaint

  Date:07/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The accounts payable department received an invoice from Institute of Business Publications (IOBP) on July 10, 2024 with my name listed as the service to. I have not ordered or requested anything about HR Manager's Legal Alert for Supervisors. In ***********************************, an individual is to get a purchase order (PO) before ordering anything. I have not ordered this subscription and want all further information to be dropped.

  Business Response

  Date: 07/31/2024

  Thank you for the opportunity to respond to the complaint recently registered against our company by Ms. ************************** work-based learning coordinator for ************************************ **********, ** (Complaint ID *********.
  
  While perusing the Internet on May 10, 2024, ************** saw an offer for our publication HR Managers Legal Alert for Supervisors. After reviewing the offer, ************** agreed to accept a trial subscription to our publication.
  
  The offer clearly explained to ************** that the product would cost $265 per year for five users to extend the subscription beyond the original four-issue trial. If no action was taken, the trial would simply end and ************** would receive nothing further from us.
  
  As per the offer, we began emailing the publication to ************** to the email address provided to us by her (*************************************************).Shortly thereafter, we followed up with a continuation notice that ******************** was supposed to pay in order to continue the subscription for a full year of 24 issues. ************** was under no obligation to pay the notice or take any other action. If we did not hear from **************, we would simply discontinue sending the publication to her upon completion of the trial period.
  
  On July 29, 2024, ************** contacted us to cancel the account. We immediately processed her request and sent her an email confirming the cancellation. (A copy of the email is attached, marked as Exhibit A). Even though ************** was aware that the trial subscription had been cancelled, she still reached out to your organization to file a complaint against our organization.
  
  Please note that ************** has paid no funds to us, nor are we asking for payment of anything from her to us.
  
  It is unfortunate that ************** has chosen to bring unwanted scrutiny to our organization even though she knew the account has been cancelled. You can rest assured that the hard-working men and women employed by our company and their families do not appreciate the damage ************** is attempting to inflict upon our business. And theres no doubt that our customers who are using our publication to root out discrimination in their workplaces dont appreciate Ms. ****** efforts to tarnish the reputation of our company.
  
  It was simply our misfortune that a chronic complainer like ************** decided to sign up for our publication. Needless to say, we have removed ************** from our contact list and we respectfully request that she never again sign up for a trial subscription to any of our publications wed rather not deal with people who have nothing better to do with their time than complain about legitimate business practices in order to bring attention to themselves.
  
  Sincerely
  
  ***********************
  President, Institute of Business Publications
  
  
  
  

• Initial Complaint

  Date:02/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our company, **** Therapeutics, received an invoice from Institute of Business Publications, dated 01.22.2024. The **** Therapeutics contact on the invoice never heard of this company, nor ever purchased any item or service from this company. Nor has anyone in the **** HR Department. This is not a legitimate/valid invoice and is a scam. Also, there are previous instances of this very same occurrence happening right here on the BBB website.

  Business Response

  Date: 02/15/2024

  Thank you for the opportunity to respond to the complaint recently registered against our company by Ms. *************************** of *****************,*******************, **. (Complaint ID *********
  
  While perusing the Internet on December 11, 2023, *********************************** of RAPT Therapeutics saw an offer for our publication HR Managers Legal Alert for Supervisors. After reviewing the offer, ************************ agreed to accept a trial subscription to our publication.
  
  The offer clearly explained to ************************ that the product would cost $265 per year for five users to extend the subscription beyond the original four-issue trial. If no action was taken, the trial would simply end and ************************ would receive nothing further from us.
  
  As per the offer, we began emailing the publication to ************************ to the email address provided to us by her *********************** Shortly thereafter, we followed up with a continuation notice that ************************ was supposed to pay in order to continue the subscription for a full year of 24 issues. ************************ was under no obligation to pay the notice or take any other action. If we did not hear from ************************, we would simply discontinue sending the publication to her upon completion of the trial period.
  
  On Feb. 9, 2024, ************** contacted us via our website and requested that we cancel the account. We immediately processed her request and advised her that the account had been cancelled. (Please see attached Exhibit A as proof that ************** was advised of the cancellation.) Despite the fact that ************** knew the account had been cancelled, as per her request, she still decided to reach out to the Better Business Bureau. In her complaint ************** suggests that the publication was neither ordered nor received. This is inaccurate. In fact, as detailed above, ************************ did order the product. Furthermore, our records indicate that ************************ opened the email we sent to her on Dec.12, 2023, at 11:34 a.m. and clicked on the link to publication. Thus, *********************** not only ordered the product, but the evidence shows she was using it and benefitting from it.
  
  Please note that RAPT Therapeutics has paid no funds to us, nor are we asking for payment of anything from the company to us.
  
  It is unfortunate that ************** has chosen to bring unwanted scrutiny to our organization because her colleague either didnt read the offer or didnt understand what she was agreeing to. You can rest assured that the hard-working men and women employed by our company and their families do not appreciate the damage ************** is attempting to inflict upon our business. And theres no doubt that our customers who are using our publication to root out discrimination in their workplaces dont appreciate Ms. ****** efforts to tarnish the reputation of our company.
  
  It was simply our misfortune that the colleague of a chronic complainer decided to sign up for our publication, receive our newsletter,benefit from the content of the publication, and then allow her coworker to reward us by making defamatory accusations against us without any proof to support her allegations. Needless to say, we have removed ************************ from our contact list and we respectfully request that she never again sign up for a trial subscription to any of our publications wed rather not deal with people like ************** who have nothing better to do with their time than complain about legitimate business practices in order to bring attention to themselves.
  
  Sincerely
  
  ***********************
  President, Institute of Business Publications
  
  
  
  

• Initial Complaint

  Date:01/17/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received an invoice for a Publication called HR Manager's Legal Alert for Supervisors, stating I agreed to an online trial subscription to this publications which I DID NOT. The invoice is for 5 publications for 1 year at $265. I called but cannot get through- it only would let me leave a message. Would like for them to correct this in their system as I did not request their services- also would like a credit invoice memo reflecting that we did not request and have the invoice reversed or removed from their system.

  Business Response

  Date: 01/25/2024

  Thank you for the opportunity to respond to the complaint recently registered against our company by Ms. ******************** director of HR, ******************, *********, **. (Complaint ID *********
  
  While perusing the Internet on December 12, 2023, ************** saw an offer for our publication HR Managers Legal Alert for Supervisors. After reviewing the offer, ************** agreed to accept a trial subscription to our publication.
  
  The offer clearly explained to ************** that the product would cost $265 per year for five users to extend the subscription beyond the original four-issue trial. If no action was taken, the trial would simply end and ************** would receive nothing further from us.
  
  As per the offer, we began emailing the publication to ************** to the email address provided to us by her (************************************). Shortly thereafter, we followed up with a continuation notice that ************** was supposed to pay in order to continue the subscription for a full year of 24 issues. ************** was under no obligation to pay the notice or take any other action. If we did not hear from **************, we would simply discontinue sending the publication to her upon completion of the trial period.
  
  On Jan. 18, ****, ************** left a voicemail message requesting that we cancel the account. We immediately processed her request, and she has received nothing further from us. Even though wed cancelled the account and ************* was aware that the account had been discontinued, she still decided to reach out to the Better Business Bureau. In her complaint ************** suggests that she didnt request the publication. If ************** did not sign up for the trial subscription, how did we obtain her name, title, company name, address,phone number and email address? The fact is that ************** did sign up for the trial subscription. We can only surmise that she has forgotten that she did so and has decided to blame us for her memory lapse.
  
  Please note that ************** has paid no funds to us, nor are we asking for payment of anything from her to us.
  
  It is unfortunate that ************** has chosen to bring unwanted scrutiny to our organization because she either didnt read the offer or didnt understand what she was agreeing to. You can rest assured that the hard-working men and women employed by our company and their families do not appreciate the damage ************** is attempting to inflict upon our business. And theres no doubt that our customers who are using our publication to root out discrimination in their workplaces dont appreciate Ms. ****** efforts to tarnish the reputation of our company.
  
  It was simply our misfortune that a chronic complainer decided to sign up for our publication, receive our newsletter, benefit from the content of the publication, and then reward us by making defamatory accusations against us without any proof to support her allegations. Needless to say, we have removed ************** from our contact list and we respectfully request that she never again sign up for a trial subscription to any of our publications wed rather not deal with people who have nothing better to do with their time than complain about legitimate business practices in order to bring attention to themselves.
  
  Sincerely
  
  ***********************
  President, Institute of Business Publications
  
  
  
  

  Customer Answer

  Date: 02/05/2024

  Good afternoon,

  I take complete offense to the below response regarding my complaint for this company.  I don't appreciate being called a chronic complainer.  I never did hear from them other than an email stating they removed the charges.after I contacted the BBB, confirming they cancelled the account. I've never received anything from them other than the list attached. I like to think I conduct myself in a professional manner at all times.  ************ has been doing this for years.

  
  
  "It is unfortunate that ************** has chosen to bring unwanted scrutiny to our organization because she either didnt read the offer or didnt understand what she was agreeing to. You can rest assured that the hard-working men and women employed by our company and their families do not appreciate the damage ************** is attempting to inflict upon our business. And theres no doubt that our customers who are using our publication to root out discrimination in their workplaces dont appreciate Ms. ****** efforts to tarnish the reputation of our company.  It was simply our misfortune that a chronic complainer decided to sign up for our publication, receive our newsletter, benefit from the content of the publication, and then reward us by making defamatory accusations against us without any proof to support her allegations. Needless to say, we have removed ************** from our contact list and we respectfully request that she never again sign up for a trial subscription to any of our publications wed rather not deal with people who have nothing better to do with their time than complain about legitimate business practices in order to bring attention to themselves."
  
  Sincerely
  
  ***********************
  President, Institute of Business Publications

• Initial Complaint

  Date:12/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been billing my company for a service that has not been requested. Yes-it does say that payment will start the subscription, but this feels like a questionable/fraudulent business practice.

  Business Response

  Date: 01/05/2024

  Thank you for the opportunity to respond to the complaint recently registered against our company by *******************************, HR manager with ****,Glen Cove, NY. (Complaint No. ********)
  
  While perusing the Internet on October 19, 2023, **************** saw an offer for our publication HR Managers Legal Alert for Supervisors. After reviewing the offer, **************** agreed to accept a trial subscription to our publication.
  
  The offer clearly explained to **************** that the product would cost $265 per year for five users to extend the subscription beyond the original four-issue trial. If no action was taken, the trial would simply end and **************** would receive nothing further from us.
  
  As per the offer, we began emailing the publication to **************** to the email address provided to us by her ******************* Shortly thereafter, we followed up with a continuation notice that **************** was supposed to pay in order to continue the subscription for a full year of 24 issues. **************** was under no obligation to pay the notice or take any other action. If we did not hear from ****************, we would simply discontinue sending the publication to her upon completion of the trial period.
  
  On Dec. 29, 2023, **************** left a voicemail message requesting that we cancel the account. We immediately processed her request, and she has received nothing further from us. Even though wed cancelled the account and *************** was aware that the account had been discontinued, she still decided to reach out to the Better Business Bureau. In her complaint, **************** acknowledges that the payment would start the subscription, yet she feels like were engaging in questionable/fraudulent business practices. How can someone make such a slanderous accusation against a business without one shred of evidence to support her claim? How would **************** feel if someone complained about **** because it feels like the company is engaging in questionable practices?
  
  **************** also suggests that she didn't request the publication. If **************** did not sign up for the trial subscription, how did we obtain her name, title, company name, address, phone number and email address? The fact is that **************** did sign up for the trial subscription. We can only surmise that she has forgotten that she did so and has decided to blame us for her memory lapse.
  
  Please note that **************** has paid no funds to us, nor are we asking for payment of anything from her to us.
  
  It is unfortunate that **. **************** has chosen to bring unwanted scrutiny to our organization because she either didn't read the offer or didn't understand what she was agreeing to. You can rest assured that the hard-working men and women employed by our company and their families do not appreciate the damage **************** is attempting to inflict upon our business. And there's no doubt that our customers who are using our publication to root out discrimination in their workplaces don't appreciate ****************** efforts to tarnish the reputation of our company.
  
  It was simply our misfortune that a chronic complainer decided to sign up for our publication, receive our newsletter, benefit from the content of the publication, and then reward us by making defamatory accusations against us without any proof to support her allegations. Needless to say, we have removed **************** from our contact list and we respectfully request that she never again sign up for a trial subscription to any of our publications wed rather not deal with people who have nothing better to do with their time than complain about legitimate business practices in order to bring attention to themselves.
  
  Sincerely
  
  ***********************
  President, Institute of Business Publications
  

• Initial Complaint

  Date:10/20/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a ******** non-profit. We have received an invoice from this company and we never ordered or received any products from this organization. This is fraudulent and we want this stopped and we are not responsible for paying any amount to this Legal Alert. I see on line this organization has multiple complaints filed against it.

  Business Response

  Date: 10/24/2023

  Thank you for the opportunity to respond to the complaint recently registered against our company by *************************************, senior HR generalist, ******** ********* ******* of Arlington, VA. (Complaint No. ********)
  
  While perusing the Internet on September 6, 2023, ******************** saw an offer for our publication HR Managers Legal Alert for Supervisors. After reviewing the offer, ******************** agreed to accept a trial subscription to our publication.
  
  The offer clearly explained to ******************** that the product would cost $265 per year for five users to extend the subscription beyond the original four-issue trial. If no action was taken, the trial would simply end and ******************** would receive nothing further from us.
  
  As per the offer, we began emailing the publication to ******************* to the email address provided to us by her (******************************************). Shortly thereafter, we followed up with a continuation notice that ******************** was supposed to pay in order to continue the subscription for a full year of 24 issues. ******************** was under no obligation to pay the notice or take any other action. If we did not hear from ********************, we would simply discontinue sending the publication to her upon completion of the trial period.
  
  During the four-issue review, we heard nothing from *********************Instead, she contacted the Better Business Bureau without making even a cursory effort to reach out to our organization. Keep in mind that our website address and toll-free phone number were included on the continuation notice sent to *******************. It would've taken her a couple of minutes to go to our website and send us a message cancelling the account. Or she could've used the phone number to reach out to us. But she did neither. Rather, she chose to spend more time complaining to the Better Business Bureau than it would've taken her to contact us and cancel the account.
  
  Please note that ******************** has paid no funds to us, nor are we asking for payment of anything from her to us.
  
  It is unfortunate that ******************** has chosen to bring unwanted scrutiny to our organization because she either didn't read the offer or didn't understand what she was agreeing to. You can rest assured that the hard-working men and women employed by our company and their families do not appreciate the damage ******************** is attempting to inflict upon our business. And there's no doubt that our customers who are using our publication to root out discrimination in their workplaces don't appreciate **. ********* efforts to tarnish the reputation of our company.
  
  It was simply our misfortune that a chronic complainer decided to sign up for our publication and then whine to everyone and anyone who would listen except the business that she allegedly had a problem with. Needless to say, we have removed ******************** from our contact list and we respectfully request that she never again sign up for a trial subscription to any of our publications wed rather not deal with people who have nothing better to do with their time than complain about legitimate business practices in order to bring attention to themselves.
  
  Sincerely
  
  ***********************
  President, Institute of Business Publications
  

  Customer Answer

  Date: 10/25/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************************
  

• Initial Complaint

  Date:09/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We keep getting bills (invoices) from IOBP Institute Of Business Publications what we did not agree to. Whenyou try to call the only number provided, of course, it will only let you leave a message wanting you to leave "your account#, name, ect" in which tenically we DO NOT HAVE AN ACCOUNT NUMBER as we DID NOT signup for this. There also, of course, is no email on this fake invoice either.

  Customer Answer

  Date: 09/26/2023

  The company sent an email stating they cancelled the account and unsubscribed us. Whcih we never subscribed at all! See below.

  Good Morning *******,

  
  Account ******** has been cancelled and you have been unsubscribed.  Please disregard the continuation notice you received.  You wont receive anything further from us. 
  
  Regards,
  IOBP Customer Service
  
  Institute of Business Publications
  P.O. Box 1340
  Havertown, PA  19083
  ************
  
  This email has been scanned by the ************* Email Security Filtering System. For more information please visit ************************************ or *********************************************
  
  This message, and any associated files, may contain confidential and/or privileged information. If you are not the intended recipient or authorized to receive this for the intended recipient, you must not copy, disclose, use or take any action based on this message or any information herein. If you have received this message in error, please advise the sender immediately by sending a reply e-mail and delete this message. Thank you for your cooperation. 

  Business Response

  Date: 09/27/2023

  Thank you for the opportunity to respond to the complaint recently registered against our company by ***********************************, HR assistant with ****************., Blairsville, GA. (Complaint No. ********)
  
  While perusing the Internet on August 3, 2023, ******************** saw an offer for our publication HR Managers Legal Alert for Supervisors. After reviewing the offer, ******************** agreed to accept a trial subscription to our publication.
  
  The offer clearly explained to ******************* that the product would cost $265 per year for five users to extend the subscription beyond the original four-issue trial. If no action was taken, the trial would simply end and ******************** would receive nothing further from us.
  
  As per the offer, we began emailing the publication to ******************** to the email address provided to us by her (**************************************).Shortly thereafter, we followed up with a continuation notice that ******************** was supposed to pay in order to continue the subscription for a full year of 24 issues. ******************** was under no obligation to pay the notice or take any other action. If we did not hear from ********************, we would simply discontinue sending the publication to her upon completion of the trial period.
  
  During the four-issue review, we heard nothing from ********************. Instead, she contacted the Better Business Bureau without making even a cursory effort to reach out to our organization. Keep in mind that our website address and toll-free phone number were included on the continuation notice sent to ********************. It would've taken her a couple of minutes to go to our website and send us a message cancelling the account. Or she could've used the phone number to reach out to us. But she did neither. Rather, she chose to spend more time contacting the Better Business Bureau than it would've taken her to contact us and cancel the account. (We did finally receive a cancellation request from ********************, but only after she'd already complained to you.)
  
  We also note that ******************** appears to have a problem with our phone system. Yet she never even tried to call us and leave a message to cancel the account, so its unclear why and how our allegedly fraudulent phone system was a problem for her. And the fact of the matter is that the account number she claims to not have is on the upper right-hand corner of the invoice she attached to her complaint, so she obviously did have an account number and could've simply left a message with (or without) the account number and we would've processed her cancellation in a timely manner. She also claims that we don't have an email address on our invoice, which is true, but, as stated, our customer service email address is on our website, which is provided on the invoice. The bottom line is that ******************* is moaning and groaning about the methods we provide to customers to contact us, but she never even made an attempt to contact us before she complained to you, so its unclear why our contact methods are featured so prominently in her complaint.
  
  Please note that ******************** has paid no funds to us, nor are we asking for payment of anything from her to us.
  
  It is unfortunate that ******************** has chosen to bring unwanted scrutiny to our organization because she either didn't read the offer or didn't understand what she was agreeing to. You can rest assured that the hard-working men and women employed by our company and their families do not appreciate the damage ******************** is attempting to inflict upon our business. And there's no doubt that our customers who are using our publication to root out discrimination in their workplaces don't appreciate ******************** efforts to tarnish the reputation of our company.
  
  It was simply our misfortune that a chronic complainer decided to sign up for our publication and then whine to everyone and anyone who would listen except the business that she allegedly had a problem with. Needless to say, we have removed ******************** from our contact list and we respectfully request that she never again sign up for a trial subscription to any of our publications wed rather not deal with people who have nothing better to do with their time than complain about legitimate business practices in order to bring attention to themselves.
  
  Sincerely
  
  ***********************
  President, Institute of Business Publications
  

  Customer Answer

  Date: 09/28/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  I do accept that they did cancel the "account" that I supposedly agreed to online. While I do a lot of research with our company, I have never, nor would I ever, sign up for a "Free subscription".  Also, I would notate that nowhere on the "Invoice" that this company sends out is there mention of a no-obligation payment. The invoice clearly states that there is a "Payment term-of 30 days". This invoice also stated that "Three issues have already been emailed", yet I have never received any type of issue from this company, nor was I emailed the "Invoices".  You would think they would email it as well since obviously my email was so handy for the "issues". The invoices did come through mail. 

  As for contact options there is a *****# available to call but every time I did try to call them both their "Customer Service" line and "Other" lines went to voicemail. There was no actual person to answer this line. 

  Surely such a "reputable company" would understand how imperative that is when you just blindly invoice companies. Even if I were a customer, you would think customer service would be of upmost importance as well. As far as leaving a message, no I did not. The message clearly states for you to leave your account number for someone to call you back and while the "invoice" did supply an account number, there was absolutely no way I would reference it and have someone state that I assumed the responsibility of the account because I acknowledged the account. That would be careless of any business in these days of fraud. 

  While I did reach out to the company via their online "Contact" page, it was a "must" situation as again, no one would answer incoming calls. Sounds like an invoice scamming fraud to me. 

  I will not go back and forth with the President of this company as my morals and integrity will not allow. But I will end with the fact that, if sending scam invoices is how you generate income for your company and how you pay the livelihoods of your associates, then it is a shame. Hire more staff to answer your phones so when companies get this fraudulent invoice, they can immediately call your number and cancel. 

  Thank you for canceling our "FAKE ACCOUNT". As we never signed up to begin with. 

  Regards,
  
  *******************************

  Business Response

  Date: 10/19/2023

  The crux of ******************** “rejection” or our response is that she did not order the publication. But her statement is false. In fact, she did order the trial subscription on Aug. 3, 2023, as stated in our response to her original complaint. If she did not order the trial subscription, how did we obtain her name, title, company name, address, phone number and email?
  
  Otherwise, ******************** alleges that she repeatedly tried to reach out to our organization but we refused to cancel her account. This statement is also false. In fact, ******************** herself provided the proof that she's being less than truthful when she gave you additional information on Sept. 28, 2023, which is attached as Exhibit A. The additional documentation is a copy of the email we sent to her cancelling the account. ******************** is essentially claiming that we never responded to her when she tried to contact us, but then is providing proof that we did, in fact, respond to her by cancelling the account and unsubscribing her from our contact list, effectively providing evidence that disproves the very allegations she is making against us!
  
  As stated in our response to her original complaint, ******************* has paid no funds to us nor are we asking for payment of anything from her to us.
  
  We have cancelled her account, unsubscribed her from our contact list and asked her to never again sign up for a trial subscription to our publication. We have done everything ******************** has requested, yet she is still trying to stir up trouble for our business, providing further proof of what we stated in our response to her original complaint: ******************** is a chronic complainer. There is simply nothing else we can do except hope that ******************* finds some other company she can whine about to bring unwanted attention to herself and stops bothering us!
  
  ***********************
  President
  Institute of Business Publications
  

  Customer Answer

  Date: 10/20/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  

  Yes, you did cancel my account, ONCE I complained to the BBB. Obviously, you know that all the information you can obtain is public record or easy searchable. After your first response to this BBB complaint, I was able to see the same information for yourself including pictures. The lack of your professionalism shows in your email responses.

   Again, I have never complained to BBB on any other business, but your false invoices and lack of actual customer service contact, warranted the complaint. That, and your lack of comprehension and ownership of your businesses scam. You can attack my integrity as you see fit. There is another BBB complaint regarding the same issue. And funny enough your response to it was almost an exact "copy" response attacking, that complainant, as well. It will be obvious to others reviewing these complaints that your business is less then truthful on how information is obtained. It does speak a lot to your personal morals and values.  Again, I never signed up to this information and no contact was ever made regarding invoices that do not provide the correct information for dispute. Your response to the BBB was as untruthful as your business and its scam (practices).  I would NEVER sign up for your services as I NEVER did. But knowing that others that are caught up in your scam will see our same issue on the BBB brings comfort that they will be able to fight your false "invoices" for a service they too did not sign up for. 
  
  Regards,
  
  *******************************

  Customer Answer

  Date: 10/20/2023

  I care not to continue to get harassed, degraded, and receive false character implications from this scam business that I filed this complaint about. It is obvious that the president of that company has the same narrative that he gives to all complaints against his scam company.  *Reference to the last BBB complaint. They did cancel the scam subscription they falsely invoiced our business for only after I filed this complaint. So, that is resolved. As far as the Scam...that is for BBB to accredit or not. 

  I just want to make sure it is notated that he has provided no proof that I signed up for his "service", but I have offered plenty proof that we were "invoiced" falsely for them! AND while his negative character and responses prove my point, I wish to no longer correspond with someone with those type of morals or values. Our company holds our values and integrity in tack without scamming other businesses. 

  Thank you! 

  *******************************

  Business Response

  Date: 11/02/2023

  Apparently, ******************** has rejected our offer to resolve this matter. Please ask her what she needs us to do in order to put this matter to rest.

   

  Customer Answer

  Date: 11/07/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: This company refuses to take ownership of their wrongdoing. They falsely invoice companies at a ridiculous rate when they cannot provide a signature agreement.  Therefore, my complaint stands as is. While we now are not being invoiced, I would not want this to happen to another company. Therefore, if any company researches this business through the BBB my complaint should show. Then they can take their own recourses through BBB as well. The point of BBB is to inform the public of businesses wrongdoing. The Institute of Business Publications is a scam. 
  
  Regards,
  

  Business Response

  Date: 12/11/2023

  We're not sure why we're being asked to respond to this rejection because it's obvious that ******************** will reject whatever we say and this process will continue ad infinitum. It's like the move Groundhog Day. We will, however, take this opportunity to point out once again that ******************** has paid nothing to us, nor are we asking her to pay anything to us. We have removed her from our contact list and she'll receive nothing further from us, unless she once again signs up for a trial subscription to our publication, which we really hope she doesn't do. Go ahead, ********************, spew some more vile and venom at our company.

• Initial Complaint

  Date:09/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Institute of Business Publications sent an invoice to an entity that I was affiliated with (company # 1) during my employment with a different entity (Company #2). I never EVER signed up for anything with this company and I would NEVER have them bill a company (Company 1) I never worked for.After I explained the situation to Company 1, I let the situation drop because, again, I NEVER signed up for anything with IOBP. Fast forward 1 week and now they are sending me invoices!!!!!! I never ever signed up for some Legal Alerts for Supervisors! I DON'T SUPERVISE ANYONE!

  Business Response

  Date: 09/08/2023

  Thank you for the opportunity to respond to the complaint recently registered against our company by ************ ********************, HR assistant for the ********** of *********, , Madison, WI. (Complaint No. ********)
  
  While perusing the Internet on July 6, 2023, ****************** saw an offer for our publication HR Managers Legal Alert for Supervisors. After reviewing the offer, ****************** agreed to accept a trial subscription to our publication.
  
  The offer clearly explained to ****************** that the product would cost $265 per year for five users to extend the subscription beyond the original four-issue trial. If no action was taken, the trial would simply end and ****************** would receive nothing further from us.
  
  As per the offer, we began emailing the publication to ****************** to the email address provided to us by her (*******************). Shortly thereafter, we followed up with a continuation notice that ****************** was supposed to pay in order to continue the subscription for a full year of 24 issues. ****************** was under no obligation to pay the notice or take any other action. If we did not hear from ******************, we would simply discontinue sending the publication to her upon completion of the trial period.
  
  During the four-issue review, we heard nothing from *******************Instead, she contacted the Better Business Bureau without making even a cursory effort to reach out to our organization. Keep in mind that our website address and toll-free phone number were included on the continuation notice sent to *****************. It would've taken her a couple of minutes to go to our website and send us a message cancelling the account. Or he could've used the phone number to reach out to us. But she did neither. Rather, she chose to spend more time complaining to the Better Business Bureau than it would've taken her to contact us and cancel the account.
  
  Please note that ****************** has paid no funds to us, nor are we asking for payment of anything from her to us.
  
  It is unfortunate that ****************** has chosen to bring unwanted scrutiny to our organization because she either didn't read the offer or didn't understand what she was agreeing to. You can rest assured that the hard-working men and women employed by our company and their families do not appreciate the damage ****************** is attempting to inflict upon our business. And there's no doubt that our customers who are using our publication to root out discrimination in their workplaces don't appreciate **. ******** efforts to tarnish the reputation of our company.
  
  It was simply our misfortune that a chronic complainer decided to sign up for our publication and then whine to everyone and anyone who would listen except the business that she allegedly had a problem with. Needless to say, we have removed ****************** from our contact list and we respectfully request that she never again sign up for a trial subscription to any of our publications wed rather not deal with people who have nothing better to do with their time than complain about legitimate business practices in order to bring attention to themselves.
  
  Sincerely
  
  ***********************
  President, Institute of Business Publications
  

• Initial Complaint

  Date:08/23/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is continuously sending our company fraudulent invoices and requesting money from us. We have never worked with, ordered from, or been affiliated with this business in any capacity. They have sent multiple invoices requesting multiple sums of money and this is not correct AT ALL.

  Business Response

  Date: 08/29/2023

  Thank you for the opportunity to respond to the complaint recently registered against our company by *************************** of ****** *****, Austin, TX. (Complaint No. ********)
  
  While perusing the Internet on June 15, 2023, *************************************, recruiter for ****** *****, saw an offer for our publication HR Managers Legal Alert for Supervisors. After reviewing the offer, ******************** agreed to accept a trial subscription to our publication.
  
  The offer clearly explained to ******************** that the product would cost $265 per year for five users to extend the subscription beyond the original four-issue trial. If no action was taken, the trial would simply end and ******************** would receive nothing further from us.
  
  As per the offer, we began emailing the publication to ******************* to the email address provided to us by her (**********************).Shortly thereafter, we followed up with a continuation notice that ******************** was supposed to pay in order to continue the subscription for a full year of 24 issues. ******************** was under no obligation to pay the notice or take any other action. If we did not hear from ********************, we would simply discontinue sending the publication to her upon completion of the trial period.
  
  During the four-issue review, we heard nothing from *********************Instead, her coworker, ****************, contacted the Better Business Bureau without making even a cursory effort to reach out to our organization. Keep in mind that our website address and toll-free phone number were included on the continuation notice sent to ********************. It would've taken **************** a couple of minutes to go to our website and send us a message cancelling the account. Or she could've used the phone number to reach out to us. But she did neither.******, she chose to spend more time complaining to the Better Business Bureau than it would've taken her to contact us and cancel the account.
  
  Please note that **************** has paid no funds to us, nor are we asking for payment of anything from her to us.
  
  It is unfortunate that **************** has chosen to bring unwanted scrutiny to our organization because ******************** either didn't read the offer or didn't understand what she was agreeing to. You can rest assured that the hard-working men and women employed by our company and their families do not appreciate the damage **************** is attempting to inflict upon our business. And there's no doubt that our customers who are using our publication to root out discrimination in their workplaces don't appreciate ****************** efforts to tarnish the reputation of our company.
  
  It was simply our misfortune that an associate of a chronic complainer agreed to receive for our publication, opening the door for *************** to whine to everyone and anyone who would listen except the business that she allegedly had a problem with. Needless to say, we have removed ******************* from our contact list and we respectfully request that she never again sign up for a trial subscription to any of our publications wed rather not deal with associates of people who have nothing better to do with their time than complain about legitimate business practices in order to bring attention to themselves.
  
  Sincerely
  
  ***********************
  President, Institute of Business Publications
  

• Initial Complaint

  Date:07/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an invoice for the amount of $265 for a service I never applied for. These are fake invoices being sent in hopes someone does not confirm the expense.

  Business Response

  Date: 07/19/2023

  Thank you for the opportunity to respond to the complaint recently registered against our company by ***************************, business service manager for ** *****, Greensboro, NC.. (Complaint No. ********)
  
  While perusing the Internet on May 30, 2023, ****************** saw an offer for our publication HR Managers Legal Alert for Supervisors. After reviewing the offer, ****************** agreed to accept a trial subscription to our publication.
  
  The offer clearly explained to ****************** that the product would cost $265 per year for five users to extend the subscription beyond the original four-issue trial. If no action was taken, the trial would simply end and ****************** would receive nothing further from us.
  
  As per the offer, we began emailing the publication to ****************** to the email address provided to us by him *************************** Shortly thereafter, we followed up with a continuation notice that ****************** was supposed to pay in order to continue the subscription for a full year of 24 issues. ****************** was under no obligation to pay the notice or take any other action. If we did not hear from ******************, we would simply discontinue sending the publication to him upon completion of the trial period.
  
  During the four-issue review, we heard nothing from *******************Instead, he contacted the Better Business Bureau without making even a cursory effort to reach out to our organization. Keep in mind that our website address and toll-free phone number were included on the continuation notice sent to *****************. It would’ve taken him a couple of minutes to go to our website and send us a message cancelling the account. Or he could’ve used the phone number to reach out to us. But he did neither. Rather, he chose to spend more time contacting the Better Business Bureau than it would’ve taken him to contact us and cancel the account.
  
  Please note that ****************** has paid no funds to us, nor are we asking for payment of anything from him to us.
  
  It is unfortunate that ****************** has chosen to bring unwanted scrutiny to our organization because he either  didn’t read the offer or didn’t understand what he was agreeing to. You can rest assured that the hard-working men and women employed by our company – and their families – do not appreciate the damage *** ******* is attempting to inflict upon our business. And there’s no doubt that our customers – who are using our publication to root out discrimination in their workplaces – don’t appreciate **. ******** efforts to tarnish the reputation of our company.
  
  It was simply our misfortune that a chronic complainer decided to sign up for our publication and then whine to everyone and anyone who would listen except the business that he allegedly had a problem with. Needless to say, we have removed ****************** from our contact list and we respectfully request that he never again sign up for a trial subscription to any of our publications wed rather not deal with people who have nothing better to do with their time than complain about legitimate business practices in order to bring attention to themselves.
  
  Sincerely
  
  ***********************
  President, Institute of Business Publications