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Business Profile

Collections Agencies

USCB Corporation
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BBB Accredited BusinessA-Rated by BBB

Complaints

This profile includes complaints for USCB Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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USCB Corporation has 3 locations, listed below.

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    Customer Complaints Summary

    • 50 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/25/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received a collection on my credits report from this company. I've never received a call / voice-mail from this company nor have I received a letter from this company whom state I owe *************************** I never received a letter from *********.....this is horrible how can it be legal for a company to do this I'm trying to get a home and this is on my ******* report. I am requesting this to be handled asap as like I stated before never have I received anything from this company

      Business Response

      Date: 06/28/2023

      Attached please find copies of the consumers original enrollment agreement as well as student records with the original creditor, ********* ***************** According to the consumers records she enrolled & agreed to make monthly payments.  She requested to access the course digitally.  

      We have tried to reach the consumer by phone & mail with no response.  This account was placed in a disputed status as a result of an online dispute 05/11/2023 with the credit bureaus.  

      If ******************** is no longer interested in this course of study, she can still cancel her enrollment with the school and only pay the cancellation fee associated with her enrollment. The cancellation fee is $86.34.  Once paid her account with the school as well as my office will be closed.  Her credit history will be updated to settled in full for a lesser value & no further products or services will be provided to her by my client.

      She can make that payment on our website, www.uscbcorporation.com or simply reach out to my office @ ************.  We are more than happy to help her resolve her tuition balance.

      Sincerely,

      ***************************
      Manager

      FILE *******

      Customer Answer

      Date: 07/06/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***************************

    • Initial Complaint

      Date:06/13/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i reviewed my consum er report and noticed that there was an inaccurate account on my credit report. consumer reports and agencies have assumed a vital role and have a responsibility to report consumer information to the best to their ability with maximum accuracy.I contacted uscb corporation and asked for them to investigate & remove the inaccurate account from my consumer report that they illegally reporting and i request specitically the alleged original application bearing my signature and they have not been able to provide such proof to me. This is a violation of the fair credit reporting act, and these disputed items may not appear on my credit reportif they cant verified by any evidence or proof.

      Business Response

      Date: 06/16/2023

      We are unable to locate the consumers records by name, address or phone number. In order to better assist them, we need to locate the correct account information.  Please provide us with the full 10-digit account number as it is listed on the consumers credit report. 

      Once the account is located, we will be able to respond to this request.  Please contact me with more information concerning this account so that we can properly help locate the records & validate this request.

      Looking  forward to hearing from you. My direct number is ************.

      Sincerely,

      ***************************
      Accounts Manager

    • Initial Complaint

      Date:06/12/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with USCB Corporation, I do not have a contract with this agency. They did not provide me with the originally contract as requested.

      Business Response

      Date: 06/14/2023

      As per the customers request, attached please find a copy of her enrollment agreement as well as student records with our client ********* ****** *********.  This is the first request we have received from the customer to validate this debt.

      We have placed her account in a disputed status & will update her credit history to a disputed status as well. We are more than happy to work with the customer to resolve her tuition balance.

      Any further questions, please contact our office at ************.

      Sincerely,

      ***************************
      Accounts Manager

      File *******

    • Initial Complaint

      Date:06/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi BBB, I would like your assistance with this company. I do not have a contract with this company for this alleged debt. I would like the following provided to me: 1) An explanation of what this alleged account balance is for. 2) A complete Audit Trail calculation of this balance, including the complete payment history on this account, so I have proof that the amount is correct. 3) Documentation that shows I agreed to pay this debt with my signature and documentation shows I gave you permission to have my information and paperwork showing I gave you authorization to report this to my credit report. No consent to you having my information and unauthorized use of my social security number is identity theft and you will be reported for such. 4) The Agreement that grants you authority to collect on this alleged debt. 5) A copy of your state license, including license number that give you rights to collect in my state. 6. The purchase agreement 7. Swear under penalty of perjury you were present during the alleged debt) If your company cannot provide me with all of the following, I request that this debt nullified and removed from my credit profile. Pursuant to the Federal Fair Debt Collection Practices Act (15 USC 1692c), you are hereby notified to immediately cease communications concerning the collection of the debt associated with the above-referenced account. This notice shall include, but is not limited to written correspondence, telephonic communication and reporting this account to any consumer reporting agencies. I demand that you delete this tradeline from all consumer reporting agencies immediately.

      Business Response

      Date: 06/08/2023

      Attached please find a copy of the original invoice for ******************** transport with our client, ****************** on 07/18/2018.  Our client has indicated no insurance information was ever provided to them resulting in the outstanding balance of $944.00.  We'd be happy to help **************** resolve his balance. He can contact our office @ ************ to speak with a representative.

      Sincerely,

      ***************************
      Accounts Manager

      File **********

    • Initial Complaint

      Date:06/03/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with *******************, I do not have a contract with USCB Corporation , they did not provide me with the original contract as requested.

      Business Response

      Date: 06/06/2023

      As per the customers request attached please find a copy of her enrollment agreement, payment history & grade history with our client, *******************. This is the first request we have received to validate this debt.

      We have placed her account in a disputed status & will update her credit history to a disputed status as well. We are more than happy to work with the consumer on a payment plan to pay her tuition so she may resume her course.

      Any further questions, please contact our office at ************.

      Sincerely,

      ***************************
      Accounts Manager

      File **********

    • Initial Complaint

      Date:04/12/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Due to Covid, this collection was deleted from my credit report around June or July of last year. Last month however, it was added back to my credit report. I'm asking for it to be removed again immediately. I do not have a contract with this company for this alleged debt. I would like the following provided to me: 1) An explanation of what this alleged account balance is for. 2) A complete Audit Trail calculation of this balance, including the complete payment history on this account, so I have proof that the amount is correct. 3) Documentation that shows I agreed to pay this debt with my signature and documentation showing I gave you permission to have my information and paperwork showing I gave you authorization to report this to my credit report. No consent to you having my information and unauthorized use of my social security number is identity theft and you will be reported for such. 4) The Agreement that grants you authority to collect on this alleged debt. 5) A copy of your state license, including license number that give you rights to collect in my state. 6) The purchase agreement 7.) Swear under penalty of perjury you were present during the alleged debt) If your company cannot provide me with all of the following, I request that this debt nullified and removed from my credit profile. Pursuant to the Federal Fair Debt Collection Practices Act (15 USC 1692c), you are hereby notified to immediately cease communications concerning the collection of the debt associated with the above-referenced account. This notice shall include, but is not limited to written correspondence, telephonic communication and reporting this account to any consumer reporting agencies. I demand that you delete this tradeline from all consumer reporting agencies immediately.

      Business Response

      Date: 04/27/2023

      Attached find a copy of the customers signed Enrollment Agreement with our client.   As per the customers request we have ceased all collections on this account & returned the file to the original creditor.  For any further information, please contact ***************** School directly.

      Sincerely,

      ***************************
      Manager

      File **********

      Customer Answer

      Date: 04/28/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *************************

    • Initial Complaint

      Date:03/31/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi BBB, I would like your assistance with this company. I do not have a contract with this company for this alleged debt. I would like the following provided to me: 1) An explanation of what this alleged account balance is for. 2) A complete Audit Trail calculation of this balance, including the complete payment history on this account, so I have proof that the amount is correct. 3) Documentation that shows I agreed to pay this debt with my signature and documentation shows I gave you permission to have my information and paperwork showing I gave you authorization to report this to my credit report. No consent to you having my information and unauthorized use of my social security number is identity theft and you will be reported for such. 4) The Agreement that grants you authority to collect on this alleged debt. 5) A copy of your state license, including license number that give you rights to collect in my state. 6. The purchase agreement 7. Swear under penalty of perjury you were present during the alleged debt) If your company cannot provide me with all of the following, I request that this debt nullified and removed from my credit profile. Pursuant to the Federal Fair Debt Collection Practices Act (15 USC 1692c), you are hereby notified to immediately cease communications concerning the collection of the debt associated with the above-referenced account. This notice shall include, but is not limited to written correspondence, telephonic communication and reporting this account to any consumer reporting agencies. I demand that you delete this tradeline from all consumer reporting agencies immediately.

      Business Response

      Date: 04/05/2023

      As per the customers dispute we have closed this file & returned it to the original creditor, . We have requested the credit bureaus remove this entry from her credit history.  I would recommend the customer contact the billing agency directly to resolve her obligation.  Their contact information is listed below.

      *************************, ***.
      *****************************
      Baldwinsville *****
      ************

      Sincerely,

      ***************************
      Manager

      FILE *********

    • Initial Complaint

      Date:03/29/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never attened this program due to covid, school cancelled my classes due to the pandemic. please make proper ajustments. I tried to dispute charges the collection agency refuse to removed off my credit report.

      Business Response

      Date: 04/03/2023

      As per our clients request, due to the customers dispute they have removed this account from my office & closed this file. We have requested the credit bureaus remove this entry from the customers credit history.

      If the customer has any further questions they can contact the original creditor directly.

      Sincerely,

      ***************************
      Accounts Manager

      File **********

      Customer Answer

      Date: 04/03/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***********************

    • Initial Complaint

      Date:03/10/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello BBB, please note, I do not have a contract with this company for this alleged debt. I would like the following provided to me: 1) An explanation of what this alleged account balance is for. 2) A complete Audit Trail calculation of this balance, including the complete payment history on this account, so I have proof that the amount is correct. 3) Documentation that shows I agreed to pay this debt with my signature and documentation shows I gave you permission to have my information and paperwork showing I gave you authorization to report this to my credit report. No consent to you having my information and unauthorized use of my social security number is identity theft and you will be reported for such. 4) The Agreement that grants you authority to collect on this alleged debt. 5) A copy of your state license, including license number that give you rights to collect in my state. 6. The purchase agreement 7. Swear under penalty of perjury you were present during the alleged debt) If your company cannot provide me with all of the following, I request that this debt nullified and removed from my credit profile. Pursuant to the Federal Fair Debt Collection Practices Act (15 USC 1692c), you are hereby notified to immediately cease communications concerning the collection of the debt associated with the above-referenced account. This notice shall include, but is not limited to written correspondence, telephonic communication and reporting this account to any consumer reporting agencies. I demand that you delete this tradeline from all consumer reporting agencies immediately.

      Business Response

      Date: 03/10/2023

      As per the consumers request we have stopped all collections on this account & returned the file to the original creditor.  We have advised all 4 credit bureaus to remove this entry from her credit history.

      We have also attached copies of her enrollment agreement, grade & payment history with the school. We suggest the consumer reach out to them directly to resolve her tuition balance.

      Sincerely,

      ***************************

      Manager

      File **********

    • Initial Complaint

      Date:02/27/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi BBB, I would like your assistance with this company. I do not have a contract with this company for this alleged debt. I would like the following provided to me: 1) An explanation of what this alleged account balance is for. 2) A complete Audit Trail calculation of this balance, including the complete payment history on this account, so I have proof that the amount is correct. 3) Documentation that shows I agreed to pay this debt with my signature and documentation shows I gave you permission to have my information and paperwork showing I gave you authorization to report this to my credit report. No consent to you having my information and unauthorized use of my social security number is identity theft and you will be reported for such. 4) The Agreement that grants you authority to collect on this alleged debt. 5) A copy of your state license, including license number that give you rights to collect in my state. 6. The purchase agreement 7. Swear under penalty of perjury you were present during the alleged debt) If your company cannot provide me with all of the following, I request that this debt nullified and removed from my credit profile. Pursuant to the Federal Fair Debt Collection Practices Act (15 USC 1692c), you are hereby notified to immediately cease communications concerning the collection of the debt associated with the above-referenced account. This notice shall include, but is not limited to written correspondence, telephonic communication and reporting this account to any consumer reporting agencies. I demand that you delete this tradeline from all consumer reporting agencies immediately.

      Business Response

      Date: 02/28/2023

      As per the customers request we have ceased collections on her accounts with our client, ************************.  We have closed both files & returned them to the original creditor.  We have requested the credit bureaus remove these entries from her credit history. 

      I would recommend the customer contact the original creditor to resolve her past due balances.

      Any further questions, please feel free to contact my office.

      Sincerely,

      ***************************
      Accounts Manager

      ********** & **********

    USCB Corporation is BBB Accredited.

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