Complaints

This profile includes complaints for USCB Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  USCB Corporation

  761 Scranton Carbondale Hwy Eynon, PA 18403-1021

  
• 

  USCB Corporation

  PO Box 75 Archbald, PA 18403-0075

  
• 

  USCB Corporation

  PO Box 1259 Dept 25271 Oaks, PA 19456-1259

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ************************** and do not have a contract with USCB Corporation. They do not provide me with the original application like I asked.

  Business Response

  Date: 02/24/2023

  We have placed this account in a disputed status as per the customers request.   Attached please find a copy of her signed online enrollment agreement as well as itemized student records with our client, *************************** This is the first time our office has received a request to send the customer a copy of her signed agreement.

  Her records at the school indicate there is a balance due of $293.90 for the cancellation of her enrollment.   We are happy to offer her a discounted amount of $146.95 to settle her balance.  Once paid her account with my office as well as the school will be closed.

  The customer can contact our office if shed like to take advantage of this offer.  We can be reached at ************ Monday Friday 9 AM to 5 PM EST.

  Sincerely,

  ***************************
  Manager

  *******

• Initial Complaint

  Date:01/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SCAMMED A LOT OF PEOPLE ONLINE PAID AND NEVER GOT IT TAKEN OFF CREDIT REPORT LOOK AT ****** REVIEWS LOTS OF PEOPLE EXPERIENCED THE SAME THING.

  Business Response

  Date: 01/13/2023

  We have placed the consumers account with our client, ***************** ****** in a disputed status.  According to the consumers records at the school the student enrolled in the High School Program on 10/10/2019 & agreed to make monthly payments.  The student completed 43.80% of the program, however other than the down payment no payments have been on this account.  This account is listed on the consumers credit report correctly.  I would suggest the consumer contact our office to resolve their account. We do have options & are more than happy to assist with a payment plan.
  
  Sincerely,
  Elena S*********
  Manager
  
  File **********

• Initial Complaint

  Date:12/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have spoken to a collection agency that I did not agree or sign any paperwork with this agency for my balance of 597.75. *********** will not speak with me in regards to this account nor will they accept my payment to move forward. The collection agency USCB Corporation is refusing to remove it and will not provide proper paperwork. I have escalated this issue to management and no issue is resolved. All I am asking for is for a deletion on all credit bureaus.

  Business Response

  Date: 12/22/2022

  As per the consumers request, attached is a copy of his enrollment agreement with our client ***************** ******.  The consumer paid the cancellation fee to close his account with our client. This account is now canceled & has been returned to the current creditor. Any entries to his credit report will be deleted.

  If the consumer has any further questions, please don't hesitate to contact my office.

  Sincerely,

  ***************************
  Manager

  File ********

• Initial Complaint

  Date:11/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  USCB has placed a collections account on my credit report that is incorrect. I have reached out to them on multiple occasions with documentation to have this corrected and no one will return my calls. When I call into the office the manager is never in the office and I am told she id the only on that can correct this issue. I need this account removed from my credit report immediately !!!!!

  Business Response

  Date: 11/14/2022

  We have spoken to ************** several times concerning her account with our client, ***************** ******.   She was advised that her account has now been placed in a cancellation status & owes a balance of $116.10 to cancel her agreement with the school. 

  As a courtesy she was advised due to her confusion with the cancellation process, we would have this entry removed from her credit history.  She was advised it can take up to 30 days for the removal.  We processed that request on 11/10/2022.

  ************** does still owe the school $116.10 & would recommend she contact our office for payment.

  Sincerely,

  Elena S************
  Manager

  File ********

• Initial Complaint

  Date:10/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  15 U.S.C 1681 SECTION 602 A. states I have the right to privacy. 15 U.S.C 1681 SECTION 604 A Section 2: it also states a consumer reporting agency cannot furnish a account without my written instructions 15 U.S.C 1692C

  Business Response

  Date: 10/07/2022

  As per the consumers request, we have placed this account in a disputed status.  We contacted our client & have attached a copy of the enrollment agreement as well as an itemized tuition statement.  Once the consumer has reviewed the requested information, they may contact our office.  A representative would be happy to assist them in resolving this matter.

  Sincerely,

  Elena S***********
  Manager

  File **********
  

• Initial Complaint

  Date:08/24/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with USCB Corporation and do not have a contract with ********* ****** *********. They did not provide me with the original application like I asked.

  Business Response

  Date: 09/01/2022

  We have placed ************'s account in a disputed status & have updated his credit history to reflect this.  This is the first request we've had from the consumer requesting a copy of his contract with our client.  Attached please find a copy of his online enrollment agreement as well as his student records with the **************************. ************** enrolled in the Small Engine Repair program, paid $380.00 towards his tuition & also submitted 14 out of 16 exams for his program.   He does have an outstanding tuition balance of $294.10.  I would suggest he reach out to our office.  One of our representatives will be happy to help him. Our office hours are Monday Friday 9:00 AM to 5:00 PM EST

  
  Sincerely,
  
  Elena S*************
  Manager

  
  File # **********
  Student # *******

• Initial Complaint

  Date:08/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For about the last year-2 years I’ve been paying on a student loan that I believe started at around $7000 and is now down to $4256.45 through USCB. They recently called me about 2 weeks ago to update my card information that has been the same, and before I gave my card information over the phone I got online to ****** their name and multiple reviews were stating that it was a scam, or that they had other problems with them. So I called the ****** ****** School to see if they could see who my loans were through and they said it was through ****** and that they would recommend calling them to see if maybe USCB goes through ******, or if it’s a 3rd party. I called ****** and they said all of my loans are specifically just through ****** and that they would never call asking for a credit card number and that they recommend filing a complaint to make sure it’s not a third party trying to collect false debt. I then called USCB and they told me that ****** and ****** were both incorrect and that the $3000 I’ve already paid was for a different loan but I can’t find that loan anywhere. So I’m wondering if the business I’ve been paying is legit, or if it’s been scamming me.

  Business Response

  Date: 08/04/2022

  I have attached copies of **. ********’s enrollment agreement with our client, ********************** & an itemized tuition statement.  

  
  **. ********* account was placed in our office 05/11/2020 with an outstanding tuition balance of $7,692.00. ******************** was dismissed from the program resulting in the return of her federal funding.  Her loan with ****** is likely the federal financial aid she received during her participation in the school.

  This bill is money owed directly to **********************. This balance is not for her student loan but rather the tuition owed directly to the school for her participation in the program.

  She was set up on a payment plan with our office however in June 2022 her payment declined. That's why we reached out to her to reset her payment plan. We'd be happy to work with her on a payment plan & would recommend she reach back out to our office for payment options.

  Sincerely,

  Elena S*********
  Manager

  File *******