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Business Profile

Airline Ticket Agency

Cheapticketfare.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a ticket today by phone from this agency through their agent name **** ********. The ticket was purchased for Philadelphia to Denver CO. for October 2 with retunred date on October 5 by ******** Airlines. Within 2hours of purchasing the ticket, I called back to have the ticket cancel because I checked their website and they had the same flight time and dates for less: $115.00 compared to the price that was given to me by phone$250 and something just did not set right with me during the entire encounter and transaction and the agent refused to do so. According to their policy on the website, the ticket can be canceled within 24hours of purchased for a small fee. After I stated their policy to them, they insisted that they could not cancel the ticket and they were going to block me from traveling via any airline. I told them that this is the United States and they have no power to do so. I requested to speak with the manager and a gentleman came on the phone professing to be the supervisor. First they booked the ticket with wrong wrong airline, which i saw and corrected and second attempt with wrong returned date, and the agent did not want to change that while I was still on the phone with her. All of this occurred while I was still on the phone with the agent. I am going to upload their policy which is online on their website. This agency has to be held accountable follow their own rules.

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