Reviews

This profile includes reviews for Retro vGames's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Retro vGames

  102 S Richmond St Fleetwood, PA 19522-1511

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  Retro vGames

  930 N 4th St Ste 120 Allentown, PA 18102-1971

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  Retro vGames

  2121 Union Blvd Allentown, PA 18109-1633

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  Retro vGames

  1884 Catasauqua Rd Allentown, PA 18109-3128

Review Details

• Review fromSam P

  Date: 01/08/2024

  1 star

  Sam P

  Date: 01/08/2024

  YOU CAN CANCEL YOUR ORDER BEFORE THEY SHIP IT FOR A FULL REFUND. DON'T WAIT.
  
  I tried to purchase a handheld console and accompanying game, which was a huge mistake. First red flag is they don't send you a a verification email, nor a tracking number unless you pester them, which includes calling, texting, and using virtual live support (which they turn off randomly!). When the item console arrived, it came dirty, rubber falling apart, scratches on the case and screen, and without the game. After more days of pestering, they sent me the game. Surprisingly, the game came in acceptable condition and worked perfectly fine. I tried to return the console, and with further pestering, I was able to secure shipping details and a full refund. Please do not buy from this company, and only go through means which you are guaranteed a refund.
  
  Additionally, the console came with a $12 receipt from the actual seller to Retro vGames. It's not just a scam, it's a lazy and careless scam.

  Retro vGames

  Date: 05/17/2024

  Hi ***,Thank you for sharing your experience. We understand your frustration and want to assure you that we take customer feedback seriously.We apologize that your experience with us did not meet your expectations. We are actively working to improve our communication and order fulfillment processes, including:Order confirmation emails: Implementing a system to ensure every customer receives a confirmation email immediately after placing an order.Proactive tracking updates: Providing tracking information without requiring customers to reach out multiple times.Quality control: Enhancing our inspection process to prevent damaged or incomplete orders from being shipped.Returns and refunds: Streamlining our return process to make it easier for customers to initiate returns and receive refunds promptly.We value your feedback and are committed to making the necessary changes to provide a better customer experience.We apologize for the inconvenience you faced again.Regards,Retro vGames team

• Review fromjohnny s

  Date: 01/03/2024

  1 star
  Terrible service - I paid for a mario kart game disk and never received it!

• Review fromChris D

  Date: 12/30/2023

  1 star

  Chris D

  Date: 12/30/2023

  They are a dropshipper, they buy all of their products on ebay and get them dropshipped to the buyers. they do not test, they do not have the product on hand

  Retro vGames

  Date: 05/17/2024

  Hi *****,We appreciate you sharing your perspective, but we want to clarify some information. Our records do not show any orders or communication from you regarding the issues you described.If you are not a customer and have not personally experienced these issues, we kindly ask you to refrain from spreading unverified claims. We strive to provide excellent service and take customer feedback seriously, but we believe it's important to base comments on factual experiences.If you have any further questions or concerns, please feel free to reach out to us directly so we can address them.Thank you,Retro vGames team

• Review fromDylan G

  Date: 12/29/2023

  1 star

  Dylan G

  Date: 12/29/2023

  Extremely pathetic that google would promote these scammers. Like the others said, don't even bother trying to save a few pennies by getting anything from them, you'll more than likely get the wrong item and then when you try to get a refund, be ready to pull teeth and send a million emails that get no responses. I was fortunate that the wrong item I received is good enough where I don't have to waste a portion of my life trying to get the right item. Live and learn. I only wish I had checked here first before I tried to buy something.

  Retro vGames

  Date: 05/17/2024

  Hi *****,We appreciate your feedback and apologize for the confusion regarding your order for an Xbox One Original Controller.We have checked our records and can confirm that the correct item was shipped. We are also unable to locate any emails or messages from you reporting this issue using the information associated with your order.We understand your disappointment but in case our customer received the wrong item, we expect them to reach out to us. We have multiple channels our customers can contact us from i.e. email, chat, and call.Regards,Retro vGames team

• Review fromChristina M

  Date: 12/26/2023

  1 star

  Christina M

  Date: 12/26/2023

  This Retrovgames is the absolute worst! I ordered an Xbox 360 S console and an Xbox 360 game. The website stated both items were in stock so I paid for expedited shipping. Well I did not get notification that it was shipped until almost 2 weeks later. When I did receive a delivery, it was sent USPS ground. The order I received was wrong. They sent the wrong console and the game was and is still missing. They sent me an Xbox 360 E and a Xbox 360 S power cable. This power cable is not compatible with the Xbox 360 E, they even have 2 different connections. I have the wrong console but was willing to keep it as long as they sent the correct power cable and the missing game. When I contacted customer service, I provided pictures of the console and the power cable and the paperwork that came with the delivery that says Xbox 360 E and they replied back and said they confirmed with their “team” that they sent the Xbox 360 S series. So they basically didn’t even look at the pictures because it’s clear in black and white that it is an Xbox 360 E. So now I have an Xbox 360 E console that I didn’t order and have no way to turn it on and no game.

  Retro vGames

  Date: 05/17/2024

  Hi *********,We apologize for the significant inconvenience and frustration you've experienced with your order. We understand your dissatisfaction with the delayed shipping, incorrect console, missing game, and incompatible power cable.We have reviewed your order details and confirm that there was an error in fulfilling your Xbox 360 S console and game order. We sincerely apologize for this mistake and any miscommunication from our customer service team regarding the console model.To rectify this situation, we will immediately arrange for the correct Xbox 360 S console, the missing game, and a compatible power cable to be shipped to you with expedited shipping. We will also provide you with a prepaid return label to send back the incorrect Xbox 360 E console and power cable.We can see that a power cable was shipped out to you and, according to the details in our system, the game has been delivered to you, If you still had trouble or faced any issues regarding your order, please reach out to our customer support team again and please mention that we suggested that you should contact us again with your review ID: ****** We apologize again for the inconvenience and completely accept the responsibility for this error.We would like to assure you that we have made a lot of changes in the way we work and this include:Proactive tracking updates: Providing tracking information without requiring customers to reach out multiple times.Quality control: Enhancing our inspection process to prevent damaged or incomplete orders from being shipped.Returns and refunds: Streamlining our return process to make it easier for customers to initiate returns and receive refunds promptly.Regards,Retro vGames team

• Review fromJD R

  Date: 08/26/2023

  1 star

  JD R

  Date: 08/26/2023

  I recently had the unfortunate experience of purchasing items from RetroV Games, and I must say, it was an absolute disappointment. Not only did I receive subpar service, but I also discovered their unethical dropshipping practices, which left me feeling deceived and cheated.
  
  First and foremost, let's address the elephant in the room: RetroV Games shamelessly engages in dropshipping, a practice where they purchase items from various sellers on platforms like eBay, Amazon, and others, only to have them shipped directly to their customers. This means that RetroV Games does not possess any inventory of their own. Instead, they rely on other sellers to fulfill orders on their behalf.
  
  What's truly infuriating is that RetroV Games instructs these sellers to remove any packaging slips or advertising materials that would identify the original seller's business. By doing so, RetroV Games attempts to create an illusion of legitimacy and maintain the facade that they are the ones providing the products. This is a clear violation of transparency and consumer trust, as customers are led to believe that RetroV Games is a legitimate retailer with their own inventory.
  
  To add insult to injury, RetroV Games even goes as far as instructing the sellers to ensure the items are functional and in good condition. Essentially, they are relying on the goodwill of these sellers to uphold the quality of the products they sell, while taking no responsibility themselves. This lack of accountability is appalling and demonstrates a complete disregard for customer satisfaction.
  
  Dropshipping, when conducted ethically and transparently, can be a legitimate business model that benefits both the retailer and the seller. However, RetroV Games' approach is far from collaborative. It borders on exploitation, as they profit from the hard work and reputation of other sellers without their knowledge or consent.

  Retro vGames

  Date: 05/23/2024

  Hi **,We sincerely apologize that your experience with Retro VGames did not meet your expectations. We understand your concerns regarding our fulfillment practices and want to address them directly.We do own the products we sell. If you can visit our physical store located at ************************************, you will see most of our inventory there. We cannot keep all of the items in-store and the rest of the items are in our warehouse.The platforms you have mentioned offer return warranty for 30-day and 90-day period respectively. We stand by our products and offer a replacement warranty for 121 days. We even sometimes make an exception to the warranty period if the circumstances are unique.We have checked and were unable to locate any order in your name or from the email you used to write this review. If you have placed an order, we always recommend our customers reach out to our customer support team so that they can assist and resolve any issues.Sincerely,Retro VGames Team

• Review fromAndrea R

  Date: 05/05/2023

  1 star

  Andrea R

  Date: 05/05/2023

  I purchased a Wii console for $199 and it arrived and everything was in japanese. I sent it back and they only sent back a console, no wires, no remotes. They won't refund me and I am disputing the charges with AMEX. They won't even give me a number I can call to speak to someone.

  Retro vGames

  Date: 05/23/2024

  Hi ******,Thank you for sharing your feedback.We've thoroughly reviewed your communication with our customer support team. Based on our findings, when the return shipping label was provided, you were explicitly instructed to send back only the console and to share photos of it before and after shipping. These instructions are standard for all returns and were clearly communicated to you.On May 8th, 2023, you inquired about missing wires and controllers. Our team clarified that they were not included in the return label and reminded you of the need for photos.While we were preparing to ship the missing items, you initiated a chargeback with AMEX. However, our team still sent the items as a gesture of goodwill, and you confirmed receiving them on May 13th, 2023. In the same email, you mentioned including a sensor bar in your return, which was not originally requested.At this point, the chargeback was already in process. Our team offered to send the sensor bar if you canceled the dispute, but you declined.We understand your frustration, but believe the issues stemmed from a lack of communication and misunderstanding on your part. We kindly ask you to consider our perspective: our team went above and beyond to assist you, even without receiving payment for the order.We hope this clarifies the situation and helps you see it from our point of view.Regards,Retro vGames team

• Review fromJimmy e

  Date: 03/30/2023

  1 star

  Jimmy e

  Date: 03/30/2023

  SCAM Crap stuff, if you receive it. On top of it all, doesn't work, NO SURPRISE. Called customer service. DISCONNECTED Sent email never to be responded to. CROOKS , SCAM SCAM. Look on Amazon, at least they will refund and return if issues.

  Retro vGames

  Date: 05/23/2024

  Hi *****,Thank you for sharing your feedback.We reviewed our records and found that our customer support team responded to your email on May 13, 2023, with troubleshooting steps and a request for further communication if needed. They also sent a follow-up email, but we haven't heard back from you since.We apologize if you felt ignored or that we don't prioritize customer inquiries. We are a customer-focused company and strive to address any concerns promptly. Our goal is always to resolve any issues you may encounter.Regards,Retro vGames team

• Review fromRodney D.

  Date: 01/31/2023

  1 star

  Rodney D.

  Date: 01/31/2023

  Promised product would work with older games...NOPE! I got a unit in japanese. No instructions. Refused to accept original play station games citing "regional" problems, then asked if I wanted to format disc, erasing existing game on that disc. Very slow response by email. Asked for prepaid return label. Stalled
  DO NOT TRUST THIS COMPANY!

  Retro vGames

  Date: 05/28/2024

  Hi ******,Thank you for your feedback. We have multiple versions of the consoles in our inventory. The Japanese consoles we have are region unlocked which means that there should be no issues with playing games of any region on it.We're very sorry to hear about the issues you encountered. We have tried searching for an email from you using the order number, name, and email address, but we were unable to find it. If you did reach out to our customer support team at ******************************* please send an email again on the same thread and our customer support team will assist you in any way they can.Regards,Retro vGames team.

• Review fromMeighan H.

  Date: 01/18/2023

  1 star

  Meighan H.

  Date: 01/18/2023

  This is a scam company. Please do not do business with them. We had one successful purchase. The second purchase did not go so well. You will never speak to a live person. We did not receive what we ordered and getting the items or a refund was a month of our lives lost. What a waste. Live and learn.

  Retro vGames

  Date: 05/28/2024

  Hi *******,Thank you for taking the time to write this feedback. We are sorry that you have an issue with your latest order with us. We have multiple channels through which our customers can reach out to us. It includes calls, chats, and emails. We have tried searching for any email from you using your name, order number, and email address but were unable to find any email from you.We apologize for the inconvenience you faced but we did not receive any chat, call or email from you notifying us about the issue you faced which made us unable to resolve your issue.Regards,Retro vGames team