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Business Profile

Collections Agencies

Transworld Systems, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 10 complaints handled through our conciliation process.

Complaints

This profile includes complaints for Transworld Systems, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Transworld Systems, Inc has 55 locations, listed below.

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    Customer Complaints Summary

    • 1,037 total complaints in the last 3 years.
    • 397 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/05/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Thank you for your email regarding TSIs response to my complaint. There are a few pieces information which I need to know before closing the case:

      1. The Social Security Number they are using to remove all negative listings associated to the TSI account. They were not clear in their message.

      2. Which creditors will they be contacting to remove their negative listing?

      I want to make sure they give the correct SSN (my Social Security number), as that is the one which has been negatively affected by their credit remarks. I also want to be aware of whom they originally sent the negative remarks so I can make sure everything has been removed on my end.

      Is there a way you could retrieve this information from them?

      I am happy with what they propose, so Im not sure rejecting the letter is the right option. I just want to make sure it is mine SSN that is cleared from their negative listings.

      Thank you,


      ***** *******o receive a bill. TSI posted a negative remark on my credit score, greatly negatively-affecting my credit score, for not paying their bill, after they had been notified that my ex-husband is now financially responsible for the bills; I never received any piece of mail from them or email notification that a bill was due under my name. Yet, they negatively marked my credit score. When I attempted to call them, I was on hold for an hour, switched to multiple departments, and then hung up on. This happened upward to five over a few months. They stated I could check my online account for information. I was unable to log into my account because they had incorrectly entered my email address. When I called to tell them about their error, they said there was nothing they could do. They did "not have an IT ****** to help me with this change. They are corrupt. It is impossible to speak to anyone from the office. I must be sent a bill before they can negatively affect my credit score.

      Business Response

      Date: 11/21/2024

      Please see attached.

      Business Response

      Date: 12/19/2024

      Please see attached.

      Customer Answer

      Date: 01/11/2025

      Please do not close this case. I have not received a response from TSI regarding 1. the Social Security Number they used to clear all complaints with credit reporting agencies nor 2. the credit reporting agencies they originally contacted giving erroneous information, thus negatively marking my credit. I need this information to clear up the negative marks still held on my credit. 

      Though TSI states they have asked certain crediting agencies to remove negative remarks associated with my account, there has been no change to my credit score. I do not believe they have made an effort to remove negative remarks, which is why I need to know specifically with credit reporting agencies they contacted in the past and are now contacting regarding negative remarks to my credit. 

       

      Thank you,

       

       

      ***** ******

    • Initial Complaint

      Date:11/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       Complaint: 22504775

      I am rejecting this response because:

      this is not my name or address listed on the bill. I have the police report proving so and I have attached the response from Xoom agreeing with me on the matter. Remove the fraudulent charges from my credit immediately. 

      Regards,

      **** *****








      Business Response

      Date: 11/19/2024

      Please see attached file.

      Business Response

      Date: 12/19/2024

      Please see attached file.

    • Initial Complaint

      Date:11/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, in response to your email about my complaint for Transworld Systems, INC. I do want to file this complaint Soley, myself, this is not a template or organized method to dispute a collection item. I do not, have never had any contact with Transworld Systems, INC. This collection item is not mines. The opening date is stated to be 5/02/2024 on my consumer report. That is not true. I did not open this account. The balance is $262.00, and it is stated to be a charge off/collection. The item number is 9436*** and i furthermore would like this item to be removed. In addition, I did ask the creditor for proof of the debt, and nothing was provided to me. Under the **** I demand this account to be removed from my credit report immediately.

      Business Response

      Date: 12/17/2024

      Please see attached.

    • Initial Complaint

      Date:11/01/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I don't owe anything to ***. I squared everything away when I closed my account. Again these SCAMMERS are trying to con people out of their hard earned cash. Bad enough how it is right now. Business should be shut down with legal actions taken. Time to call a lawyer I see.

      Business Response

      Date: 11/14/2024

      Please see attached.

      Customer Answer

      Date: 12/29/2024

      I don't owe anything to ***. I squared everything away when I closed my account. Again these SCAMMERS are trying to con people out of their hard earned cash. Bad enough how it is right now. Business should be shut down with legal actions taken. Time to call a lawyer I see.

      Business Response

      Date: 01/20/2025

      Please see attached.

      Customer Answer

      Date: 02/03/2025

      ONCE AGAIN they have sent me ANOTHER BILL for someone else's account. I'm not sure why it's so difficult to see that there are two different names. Now on the phone with *** trying to tell them but with ***** min wait times to be hung up on that's another BBB complaint for me to file. Here I am, wasting an hour and a half of my life because of complete and utter INCOMPETENCE!!!!!!!!!! This is HARASSMENT!!! This is not me and not my bill and they are now making it my problem.

      Customer Answer

      Date: 02/03/2025

      Per the letter and attempts repeatedly mailed to my house regarding this, it says to contact **** ***** at ************ and I cannot get through to him. I spoke to a ***** and an ****** BOTH refuse to transfer me to **** ***** and told that he is not taking calls at this time. I said I was fine with leaving a voicemail. They still refuse to let me speak with him.

    • Initial Complaint

      Date:10/30/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are trying to charge me 800+ dollars for a debt I don't have nor have an account with them. And it's hurting my credit score.

      Business Response

      Date: 12/17/2024

      Please see attached response.

    • Initial Complaint

      Date:10/30/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last month I got denied when applying for some loan in my name. Then I was provided a copy of my credit report and saw things on there that were inaccurate. Inquiries and addresses that are not mine were on my report as well as accounts that I never opened. I have contacted the creditors to make them aware of the breach. But they are requesting that I fill out a full Packet to show cause in order for them to cease reporting to my credit due to this possible identity theft. I also found this account that I believe not mine:Acct name: ********************** (Original Creditor: 10 VERIZON)acct no. 1800****date opened 07/01/2023 balance $398.00 I am not liable for this debt and I do not have a contract with:Company: TRANSWORLD SYSTEMS *** Address: *************************************** Tel No: ************** Police Report and FTC Affidavit are attached with this complaint together with dispute letter sent to the bureaus and the authorization for release of information. I also filed complaints thru CFPB. Please delete this account from my credit report at once. Any questions or concerns I can be reached at ***************************************** and email at [email protected] need a response from the company.

      Business Response

      Date: 11/18/2024

      Please see attached file.

    • Initial Complaint

      Date:10/29/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ATTN: TSI Physical Address:Transworld Systems ***************************************************** ************ REF: # ****** You are trying to collect on an account that was closed 10 years ago by the first collections office, "**************************************** LLC" was the 4th collection agency. We do not, and have never had any agreement with ***************** Systems LLC. If you, (TSI)Transworld Systems *** purchased the account from that business, then you need to collect any amounts owed from them. We are not responsible for what they offered, proposed, promised to you by selling old expired accounts. Also, Florida Statute of Limitations HAS expired. Please ref: Section ***** Florida Statutes.THIS IS YOUR NOTICE: We DO NOT, and NEVER HAD have type of agreement with (TSI)Transworld Systems ***., to do business under any form, other and or assumed names. (TSI)Transworld Systems ***., DOES NOT have any signed documents by me agreeing to do business with, for any agreed ********* NOT CALL ME, DO NOT SEND MAIL LETTERS via ***** DO NOT EMAIL ME AT ANY EMAIL ADDRESS - YOU CONTACTING ME REGARDING AN EXPIRED, CLOSED BILL IS DEFINED AS, AND CONSIDERED HARASSMENT AND WE WILL TAKE APPROPRIATE ACTIONS AGAINST YOU.Please reply stating that you have read, understood and agree.

      Business Response

      Date: 01/06/2025

      Please see attached.

    • Initial Complaint

      Date:10/28/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      this company erroneously attached a debt to my credit profile and denied my previous request to validate the debt, instead i was met with vitriol and dismissive but combative communication, i am a divorce and mother of 3, this company completely conducted it self in such a manor that inhibits my ability to provide as a now single mother for my children.

      Business Response

      Date: 11/13/2024

      Please see attached file.

    • Initial Complaint

      Date:10/28/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ******** *******

      Business Response

      Date: 11/14/2024

      please see attached file. 

    • Initial Complaint

      Date:10/25/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      called the buesiness oct ******* and they said account had been cancelled/closed by client

      Business Response

      Date: 11/20/2024

      Please see attached.

    Transworld Systems, Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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