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Business Profile

Collections Agencies

Transworld Systems, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 10 complaints handled through our conciliation process.

Complaints

This profile includes complaints for Transworld Systems, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,037 total complaints in the last 3 years.
    • 397 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/25/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not aware of this account. I have reached out to Experian credit bureau and TRANSWORLD ********** to have this account removed from my file and they always say the same excuse, which is no longer acceptable. I have filed an *** complaint because I believed this is an outcome of identity Theft. Regardless of all actions done on my end, there was no action from 3 Bureaus. Thus, I am reaching out to seek assistance to have TRANSWORLD SYSTEM *** that I have no account with them and Experian credit bureau can simply remove it from my credit.

      Business Response

      Date: 11/04/2024

      Please see attached.

    • Initial Complaint

      Date:10/24/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have not heard anything from the company nor have they taken the payment from my checking account.

      Business Response

      Date: 11/05/2024

      Hi,

      Please find the attached Power, ****** Complaint Response.

      Regards,

      ******** ******
      Assistant Manager,Complaint Handling and Customer Advocacy
      Consumer Affairs ********************** Incorporated
      T: ************************
      ************************************************************************************** ********************************

    • Initial Complaint

      Date:10/23/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've never been provided with any equipment, service or otherwise listed in ******* Wireless Account ***************. I've never resided at *****************************************************************. I didn't give anyone permission to set up account at ******************************************************************** or any other address or service with ****************. That address is an apartment building. Not even sure what ******* is alleging. Transworld Systems *** should not bill me for debt on service that I never had. The account alleged should reflect a $0.00 balance.

      Business Response

      Date: 10/31/2024

      Please see attached.

    • Initial Complaint

      Date:10/22/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was T-Mobile for a period of time and then in August. I return the box and ask to close the account. Location was 8018 ************** *******. Washingtoni asked the gentleman at the counter. If there was anything else I needed to do. He informed me no that he would take care of the situation and close the account. Than I receive a bill from T-Mobile? Telling me they turn me into collections for a $119 for The internet and I explained to them that I had returned there box the first of Aug to the store And ask the clerk to close my account and if I could have a receipt and he said no that I did not need one. I contacted T-Mobile and explained to them that I never even had the box. I returned it on August 1st so therefore, I couldn't get the internet because I never even had a box. So I explained to them that that was an error on their mistake.And then I received a bill for a hundred and nineteen dollars which I do not owe because I returned everything on the first. Of August and they are overbilling. Then they turn me into collection.

      Business Response

      Date: 11/06/2024

      Please see attached.

    • Initial Complaint

      Date:10/22/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This account has already been settled/closed/resolved by Navient as of Oct. 2016 and shouldn't have been sent to a second creditor for collection 8 years later. I think I am being scammed by these people.

      Business Response

      Date: 11/06/2024

      Please see the attached response.

    • Initial Complaint

      Date:10/22/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please company has been calling me for over year. I do not have any debt. I would like this company to stop calling me.

      Business Response

      Date: 11/01/2024

      Please see attached.

    • Initial Complaint

      Date:10/20/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am an Navy active duty Sailor and I was under the impression that a utility bill had been taken care of when I moved to a different address. I had gotten little notice from this collection agency, but I made the payment required. I was promised proof of payment such as a receipt, but never received any. I am requesting that this collection item be removed from my credit report due to an increase in operational tempo.Account number: ********

      Business Response

      Date: 11/04/2024

      Please see attached.

    • Initial Complaint

      Date:10/20/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 22447848

      I am rejecting this response because:

      There are clear and concise rules that a debt collection agency/any entity reporting to a persons credit in a negative manner must follow when it comes to debt validation. This company is bold enough to absolutely disrespect federal law in the eyes of the **** as well as the BBB by providing the same response to all complaints which is in no way shape or form legal validation as defined by the law. This is the 6th time they have given the same response as though it is supposed to mean anything. It does not. They are fraudulently reporting to my credit, and they have/continue to cause statutory damages to me personally. 

       

      I do not know who this company is, and I know for a fact that I have never done business with them. Their failure to send even an ounce of what they are required to provide in order to validate their attack on me seems to prove that they are 100% in the wrong and that they deserve every single bit of the repercussions headed their way soon. 

      Regards,

      ******* *****








      ) responded to my follow-up complaint on October 16, 2024, with the exact same insufficient response as before. This demonstrates a clear disregard for my rights as a consumer and a violation of the ******On October 16, 2024, I submitted another complaint to the ****, emphasizing that (TS)' failure to validate the debt is illegal and that they have exceeded the legal timeframe for removing the disputed item from my credit report. The **** complaint number for this third complaint is 241016-16525051.Despite my repeated requests and complaints, (TS) has continued to ignore my rights and failed to provide any proper validation of the debt. Their actions are causing significant harm to my credit score and financial well-being.I am requesting that the BBB investigate this matter and hold (TS) accountable for their violation of the ****** I believe that their failure to validate the debt is a clear violation of consumer rights and should be addressed accordingly.

      Business Response

      Date: 11/05/2024

      Please see attached file.

      Business Response

      Date: 12/19/2024

      Please see attached file.

      Customer Answer

      Date: 12/30/2024

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 22447848

      I am rejecting this response because:

      this is not validation as required by law and they know this. They are providing a digital copy of a bill that could have been stolen or many more bad things. This company has not given a shred of evidence that shows proper validation of any kind that there is any debt owed at all! Not assignment contract, or chain of custody, original contract, proof of payments or not, they havent shown any sort of interest or late fees, they havent only given a response of this photo copy of a bill from a company that is not them! I have no clue who they are, and they have for several months now repeatedly given this same response while reporting negatively to my credit. I believe they are fraudulent and I know they are causing damages to me that are unjust and quite frankly they are breaking federal law willfully as I have educated them multiple times and yet they fail to follow the requirements set by the US federal government. 

      Regards,

      ******* *****








      Customer Answer

      Date: 01/06/2025

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 22447848

      I am rejecting the response provided by your company as it does not adequately address my concerns or fulfill my request for proper validation of the alleged debt. Despite multiple requests, your company has repeatedly sent the same photocopy of a statement, which does not meet the requirements for debt validation under the Fair Debt Collection Practices Act (FDCPA).



      I have made it clear that additional documentation is necessary to establish the validity of this debt and your legal authority to collect it. Simply providing a copy of a statement does not sufficiently prove ownership or the right to collect this debt.


      As outlined in the ****** proper debt validation requires the following:
      1.Proof of Ownership Documentation showing your legal right to collect the debt, including proof of assignment or transfer from the original creditor.
      2.Detailed Accounting A full breakdown of the debt, including the original balance, payments made, and any added interest, fees, or charges.
      3.Original Creditor Information The name and address of the original creditor, as well as details about how the debt originated.
      4.Signed Agreements Copies of any signed agreements, contracts, or applications proving the debtors obligation to the debt.


      The document you have repeatedly provided fails to meet these requirements. I do not recognize this debt or your company, and I dispute its validity.


      I am requesting, once again, that you provide adequate validation as required by law. If you are unable to provide the requested information, I expect this matter to be resolved by removing the item from my credit report immediately.


      Failure to provide proper validation may result in additional actions, including further disputes with credit bureaus and reports to regulatory agencies.


      Regards,

      ******* *****








      Business Response

      Date: 01/03/2025

      Please see attached file.

    • Initial Complaint

      Date:10/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Creditor mentioned;
      Enclosed is the validation information TSI received from the creditor that corresponds to the above-referenced account.

      This creditor got a copy of my a police report and FTC report from the bureaus which was attached in my initial claim and i am reattaching it here again AND dated on when it was sent which was verified via mail that it was received.

      I have never received anything in the mail from this creditor. If I am letting you know that my identity was stolen i am assuming that whatever address they had on file that was used to open my account is not in fact my address so if that is where you're sending mail to then apparently it is not being sent to me.

      Upon reciept of their "validation" which is re-attached for your records, their document SUPPORTS my identity theft documentation, which again shows WHY i never received anything from this creditor simply because I have never lived at the fraudulent address they were trying to make contact at. As mentioned earlier, my address for the past twn years has been is ******************************************************************** and this is not where the creditor has been contacting me nor is it the address they have on their validation.
      This company attached statements that they sent to

      SENDING STATEMENTS IS NOT VERIFYING AN ACCOUNT IN AN IDENtITY THEFT SITUATION. YOU ARE PROVING THAT YOU SENT STATEMENTS TO THE INDIVIDUAL WHO OPENED THIS ACCOUNT IN MY NAME WITH INACCURATE INFORMATION, ADDRESSES ETCas per my police report and *** reports; please see attached. So thank u for showing that you in fact have entertained a fraudalent address AND account not opened by me.

      so tell me; your "verification" which we can see is clearly false,
      Was a UDF form used for verification or was this through electronic automatic dispute verification?

      The **** says that you have to tell me this in 15 days if I ask.
      Don't provide the generic response of how you use various methods.

      Tell me exactly how THIS ITEM was verified and include the full name of the person you spoke with.
      I have  NOT been provided with a copy of ANY ORIGINAL documentation required under Section 609 (a)(1)(A)   &  Section 611 (a)(1)(A) ( a consumer contract with my signature on it ) and under Section 611 (5)(A) of the **** you are required to promptly DELETE all information which cannot be verified.  In 30 days  In accordance with ****, Section 611, I am requesting this information to review for completeness and accuracy and appropriateness. In lieu of sending the information you can reopen the dispute and ensure a proper investigation is performed.

      My issue is that I never opened this account and I have been providing documentation for months to support this claim
      I have been in constant communication with the creditors and and the bureaus in an attempt to get these stains off my credit report. Now months later i reached out to you for your assistance. I also filed *** and a police report.

      I dont want to see a bill or hear about what I owe. My issue is that I never opened this account and I have been providing documentation for months to support this claim. I Never resided at the address they providing on these statements, and this is not showing how this is my account.
      The law is very clear as to the Civil liability and the remedy available to me for negligent noncompliance (Section 617) if you fail to comply. I am a litigious consumer and fully intend on pursuing litigation in this matter to enforce my rights under the ****
      I would appreciate a timely response outlining the steps that will occur to resolve this matter. If I do not receive a response I will have no choice but to exercise my right under FRCA, Section 616, and pursue legal action.


      SUPPLY YOUR RESPONSE ON VALIDATION WITHIN 15 DAYS OR DELETE THE ACCOUNTSr concerns I can be reached at **************************************************************************** and email at [email protected] need a response from the company.

      Business Response

      Date: 10/30/2024

      Please see attached file.

    Transworld Systems, Inc is NOT a BBB Accredited Business.

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