Complaints

This profile includes complaints for Nutrisystem, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Nutrisystem, Inc.

  1100 Virginia Dr Ste 175 Ft Washington, PA 19034-3278

  
• 

  Nutrisystem, Inc.

  58 Portland Rd Kennebunk, ME 04043

• 

  Nutrisystem, Inc.

  70 Green St Fairhaven, MA 02719-2840

• 

  Nutri System Weight Loss Center

  2121 William St Cape Girardeau, MO 63703

• 

  Nutrisystem, Inc.

  1807 Cherry Rd Rock Hill, SC 29732-2600

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nutrisystem clearly states on their website that they have a try it for seven days or money back guarantee. It says 100 percent full refund. I ordered one of their food packages on 2/5/2023. The shelf stable food arrived a few days later and the frozen a couple mores days after that. I tried the food. Its awful. I contacted customer service and was told that I could only return the shelf stable food and I would have to pay shipping and I am also going to be charged a cancellation fee in the amount of $125.00. How is that a money back guaranteed full refund? I want my full refund like the website states. They owe me $404.99. Its false advertising.

  Business Response

  Date: 02/28/2023

  The customer placed on order for Uniquely Yours Max Plus on 02/5/2023. The customer called customer service to cancel the order on 2/15/2023. Upon our review, we sincerely apologize that the customer service agent provided misinformation to the customer.  The customer service agent has been coached.   The account was cancelled indefinitely on 2/15/2023, (cancellation number ***********) and no further orders will be processed.  The customer was not charged a cancellation fee.  Since the customer called within the money back guarantee, the customers account was issued a full refund on 2/16/2023.   We appreciate the customers feedback and apologize for any inconvenience that this may have caused. We trust that a full refund is a satisfactory resolution to the issue.  Please feel free to call or email customer service any time with additional questions. 

  Regards,

  Consumer Response Team

  Customer Answer

  Date: 03/10/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:02/13/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to join Nutrisystem, but then I decided not to - they keep emailing me - inspite of the fact I have unsubsribed voluminous times, blocked them, moved to spam. They keep emailing me several times per day. I just want it to stop.

  Business Response

  Date: 02/23/2023

  The customer’s "unsubscribe to email" request has been received and the customer’s email address has been placed on Nutrisystem’s® “Do Not Email,” list.  Please allow 7-10 business days for the unsubscribe process to cycle through.  Please be aware at times customers may receive Nutrisystem offers which are NOT from Nutrisystem. This happens when a customer at some point while browsing on the web, opt to receive emails on a third party's website to get information on diet or wellness.  If the customer should continue to receive emails after 7-10 business days, we request that the consumer please forward us the specific email address from where the email was sent and include a copy of the email if possible and we will review further.   The information can be sent to [email protected] .  We trust that this provides a satisfactory resolution to the issue.  Please feel free to call or email customer service any time with additional questions.
  

  Regards,

  Consumer Response Team

  Customer Answer

  Date: 03/09/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:02/11/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Nutrisystem program on 1/25/23 for $911.60 and I chose my meals, snacks and everything. When I received the dry & frozen products on 1/28/23 the products were not what I had specifically chosen with a few items missing. There were not any notations about substitutions or explanations. I telephone number provided on the packing slip ************** and it then a recording said to contact **************. Upon calling the ************** it was a recording telling you which number to press for the reason calling. When I finally spoke to a live person: *****-she said she would note on my account that I was very unhappy and was cancelling my Nutrisystem account and wanted a full refund. She generated a Fed Ex return shipping label for the box of dry goods and said to donate or throw away the frozen items. She told me Customer Service had to handle my refund and abruptly transferred me. After 20 minutes on hold I hung up and called back and reached *******. She looked at my account and said ***** did not cancel it or generate a cancellation number. ******* also said Customer Service had been down for days due to technical issues-******* said ***** was aware of that too! I shipped the dry goods box back on 1/30/23. I telephoned every day and was told yesterday morning to be patient-they were busy and wait times could be 45 min to over an hour and just be patient!! Yesterday afternoon I got an email: Saying a refund was issued for $417.82 which is still $493.78 less than my initial $911.60. Upon receiving this I called and again repeatedly sat on hold up to 30 minutes before hanging up. Customer service cannot be reached and I’m frustrated because I followed all directions in the time frame required to get my full refund. This is a large amount of money for me and I am beyond frustrated with their service-lack thereof actually. I’ve even asked to speak to supervisors and told they are not in the building and I’ve  asked to have one call me back and been told NO

  Business Response

  Date: 02/28/2023

  We sincerely apologize the customer had difficulty contacting customer service.  A system issue during the time the customer called in was causing unusually high call and chat volumes across the contact center causing longer than usual wait times.  This issue has since been corrected.  The Customer called customer service on 1/28/2023 because the customer received items in her recent order that she did not select.  Please be advised that, on occasion, our warehouse may run out of an item before the system is updated, and typically in this instance other items in a customer’s cart would be substituted. The agent offered to send replacement items to the customer,  but the customer requested cancellation of the account.  The customer’s account was cancelled indefinitely on 1/28/2023, (cancellation number ***********) and no further orders will be processed.   The Customer returned the non-frozen portion of the order, and as of 2/10/2023, the Customer was issued a partial refund. After further review, the Customer did call within the money back guarantee to cancel, therefore we have issued the remainder of the refund for the frozen portion on the order as of 2/28/2023, which should post to the customer’s account within the next several business days.  We appreciate the customer’s feedback and apologize for any inconvenience that this may have caused and have addressed this with our customer service agents.  We trust that a full refund is a satisfactory resolution to the issue.  Please feel free to call or email customer service any time with additional questions. 
  

  Regards,

  Consumer Response Team

  Customer Answer

  Date: 03/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  
  I have accepted the business response because they have finally refunded the balance of the money which was not refunded until I filed the complaint with the Better Business Bureau.  The full amount I paid was $911.60 which was the amount I was to be refunded as Nutrisystem advertised, less the Fed Ex $19.99 shipping cost to return the items. However, Nutrisystem only refunded $417.82 to me.  Nutrisystem Customer Service was absolutely impossible to reach and therefore I filed a complaint with the BBB. The message from Nutrisystem regarding my complaint has been quite embellished and not accurate in regards to their customer service. On March 4, 2023, I finally received the remainder of the money Nutrisystem owed me which was:$473.81. Without the assistance of Better Business Bureau I would probably still be on hold with Nutrisystem customer service….which their telephone operators respond with “be patient, they are busy” and it’s not uncommon to have wait times over an hour!
  
  Sincerely, thank you BBB

• Initial Complaint

  Date:01/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to cancel my membership with NS i have been on hold countless times for hours on end with no one to anwser the phone when they do they say they cant cancel my membership. I have deleted my card info from my profile to stop then from billing me but somehow they still were able to putting me in the negative. i have written emails and spoke to someone who apperently didnt want to do her job and put me back on hold.

  Business Response

  Date: 02/10/2023

  We sincerely apologize that the customer had trouble contacting customer service.  The customer signed up for the Uniquely Yours Program on 1/8/2021, taking the auto delivery option when signing up.   All transactional emails and reminders regarding upcoming orders were sent to the email address on file.   The customer called customer service on 1/27/2023 to cancel the program and as of 1/27/23 the customers account was cancelled indefinitely (cancellation number ************) and no further orders will be shipped out.  The customer service agent explained that the order was already processing and it could not be cancelled.  If the customer would like to send back the non-frozen portion of the last order for a partial refund, the customer can contact customer service to receive an RMA number and return instructions.  If the customer decides to send the non-frozen portion of the order back, the customer will be refunded once the order is received and processed at our warehouse.  We trust that the offer to return the non-frozen portion of the order is a satisfactory resolution to the issue. Please feel free to call or email customer service any time with additional questions.
  

  Regards,

  Consumer Response Team

   

• Initial Complaint

  Date:01/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 23rd I placed an order with Nutrisystem for ******. On January 24th I called and cancelled the order, confirmation number ***********. I was assured it was canceled, and packages would be shipped. Several hours later I was notified that the shelf stable food was being prepared for shipment. I assumed this was just a mess up, and it wouldn't actually arrive. It then arrived on January 25th. On the 25th, I received notice that the frozen package was preparing to be shipped. then I just got an email (today, 1/26/2023) that it was delievered.I have tried multiple times to contact customer service, spending ***** minutes on hold, only to be transferred and disconnected after telling them I want to return the entire order. According to their website you have to have a return order number to return the packages, but I can not get in contact with anyone to help me. Using their chat function on their website, or via their customer service number. I am getting the impression that they are intentionally disconnecting my calls, making this as hard as possible so I'll just give up.

  Business Response

  Date: 02/10/2023

  We sincerely apologize the customer had difficulty contacting customer service.  The customer signed up for the Uniquely Yours Program on 1/23/2023, taking the auto delivery option when signing up.  The customer called customer service on 1/24/2023 to cancel the Program.  As of 1/24/2023 the customers account has been cancelled indefinitely (cancellation number ************) and no further orders will be shipped out.   Unfortunately, when the Customer called on 1/24/2023,the order was processing, and once an order begins to process, we cannot cancel or make changes to that order.  The customer had been advised of this on the calls to customer service on 1/26/2023 and this is also stated in our transactional emails and on our website. The customer was issued an RMA to return the non-frozen portion of the order for a partial refund.   If the customer decides to send the non-frozen portion of the order back, a refund will be issued once it is processed at our warehouse.   We trust that the offer to return the non-frozen portion of the order is a satisfactory resolution to the issue.   Please feel free to call or email customer service any time with additional questions.

  Regards,

  Consumer Response Team

  
  

• Initial Complaint

  Date:01/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Nutrisystem over the phone with one of their people. Told her exactly which food products that I wanted. ( I have used Nutrisystem off and on for 35 years so I know which foods I like. Order #********** #********** , received my order on Jan.21, 2023. When I opened the order was nothing like I ordered , It looked as if they got my order mixed up with someones else's order. There was only 20 items that I had ordered. I ordered 15 Flatbread and did not get even one. Spoke with customer service and was told that could only replace 15 or 20 items, nothing about the whole order being wrong. They would not make it right and they could not tell me why it happened. They don't seem to be the company I have bought from for years. I have an order that is supposed to come next month and I am concerned it will be messed up also.

  Business Response

  Date: 02/02/2023

  We sincerely apologize that the customer received items that the customer did not select when signing up for the Program.  The customer signed up for the Uniquely Yours Max Plus Program on 1/17/2023 and customized the items to be included with the order.  The customer called customer service on 1/21/2023 to address concerns regarding incorrect items received in the order that was delivered.   The customer service agent addressed the issue and sent out replacement items selected by the customer.  The replacement items were delivered on 1/27/2023.   On occasion, our warehouse may run out of an item before the system is updated, and typically in this instance other items in a customer’s cart would be substituted.  We do apologize for any inconvenience this may have caused the customer, but we trust that the delivery of the replacement items and this explanation provides a satisfactory resolution to the issue. 
  Please feel free to call or email customer service any time with additional questions.
  Regards,
  Consumer Response Team

  Customer Answer

  Date: 02/21/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:The customer service person only replaced about 20 items, the whole order has about 140 items , it is for 3 meals and snacks for the whole month. Everything I ordered surely couldn't have all been out of stock. And I was offered only about 20 items to correct my order. So no I do not believe my issue has been satisfactorily taken care of. I just cannot see how my whole order was wrong, and only getting about 15% of it taken care of. 

  Since it was not my fault I feel like I should have been reimbursed my cost or a new order to replace the one that was clearly messed up (not all items out of stock)
  
  Regards,
  
  *************************

  Business Response

  Date: 04/27/2023

  We have provided all information regarding this matter in our initial response.   We are sorry that the customer feels she had a poor experience.   As all calls are recorded for quality assurance and training purposes, customer service complaints and concerns are reviewed on an individual basis and handled accordingly.   We consider this matter closed and wish the customer all the best.

   

• Initial Complaint

  Date:01/23/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted NS in Jan to cancel my subscription via chat. The service agent talked me into delaying my order and that NS would reach back out to me at a later date to confirm. No one from NS reached out to me until I received an email on Friday Jan 20th at 2:12AM, Who checks their email at 2:12AM? Not that you could even find the correct email since they literally flood your inbox with spam emails constantly. The order processed because I didn't see the email and I contacted NS this today requesting to stop the food they had charged without my approval and they won't allow me to cancel stating that "The best way to do that is not through Chat. Even though I was communicated through chat that they would do as I said and delay the order. I asked if chat doesn't work the why is it available and why would someone tell me they would take care of my request? I spoke with customer service via phone, who was not willing to take delay or cancel the unauthorized order. I should not be responsible for this order since I definitely did not authorize it and requested delay. The order is still at their facility and not shipped yet but they refuse to delay or cancel it. My account with NS has now been closed even though the program actually works and I am happy with my results. I dont want to end my relationship with them but I feel as if I have no choice due to their scam/predatory business model that has communication services that don't actually work and forces you to call and wait forever to speak to anyone that just tells you they cant do anything to help you. I would even restart my program if they would make things right by refunding this current order that I did not ask for.

  Business Response

  Date: 02/02/2023

  We are sorry you feel you had a poor experience.  As you know, you signed up for the Uniquely Yours **************** on 8/12/2023, taking the auto delivery option when signing up.   All transactional emails and reminders regarding upcoming orders were sent to the email address on file.  You delayed your October order until 12/26/2022, and the order began to process on 12/26/2022 per your request.  You also moved up your next scheduled order from 1/23/2023 to 1/20/2023 and that order began to process on 1/20/2023 per your request.   On 1/23/2023 when you called customer service to cancel the Program, your account was cancelled indefinitely (cancellation number ************) and no further orders will be shipped out.  The customer service agent explained to you that since the order was already processing, it could not be cancelled.  If you would like to send back the non-frozen portion of the January order back for a partial refund, please contact customer service to receive an RMA number.  If you decide to send the non-frozen portion of the order back, you will be refunded once the order is received at our warehouse.  We trust that the offer to return the non-frozen portion of the last order is a satisfactory resolution to the issue. 

  Regards,

  Consumer Response Team

• Initial Complaint

  Date:01/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a complete 55+ Chefs Choice plan from Nutrsystem in early January. After about a week on the meals I started experiencing extreme GI problems (diarrhea ) so I stopped eating them. I put the order on hold on January 16th. Decided to cancel and called on January 20th. I was told I could cancel but I would not get a refund because I had pre-paid for a 3 month plan. I just want a refund for 2 unused, not shipped products; told no. Asked to speak to a supervisor; after about 10 minutes waiting, talked to ******, who told me again that I couldnt get a refund. Only one month has been sent, and I just wanted a refund for the difference. I told him the products were giving me GI distress and all he could say was that they could send the non-perishables and I could send them back for a partial refund. I told ****** why even send them when I dont want them! I want a refund for the UNUSED 2 months. He said they would cancel my account, but I said I didnt want to cancel until I got refund but account has been cancelled

  Business Response

  Date: 02/02/2023

  We are sorry to hear that the customer had a poor experience with our food. The customer signed up for the Complete 55 Program on 1/1/2023.  All aspects of the Program are disclosed and transactional emails were sent to the email address on file regarding order updates.  The customer called customer service on 1/20/2023 to cancel all future orders.  As of 1/20/2023, the customers account has been cancelled indefinitely (cancellation number ************) and no further orders will be shipped out.  A member of our customer service team spoke with the customer on 1/28/2023 and discussed the customers concerns.  As of 1/30/2023 a partial refund was issued to the customer which should take up to 5-7 business days to reach the customers account.  We trust that a partial refund is a satisfactory resolution to the issue. 

  Please feel free to call or email customer service any time with additional questions.

  Regards,

  Consumer Response Team

  
  

  Customer Answer

  Date: 02/21/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  
  

• Initial Complaint

  Date:01/18/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nutrisystem failed to send a frozen order in the appropriate time and also did not take my concerns of food safety seriously. My concerns were addressed via email but I got runaround and incorrect information about food safety and when the item was out for delivery (it wasnt)I asked for assistance with the carrier and that was not provided. I had request a replacement for a damaged item more than once. Then I asked for some sort of compensation because $500 spent on this diet plan and to stick with it (hard to when food isnt here!) is a price expected for good service. Then the buck was passed instead of them taking accountability, they just gave me the BBB link. Talk about shooting themselves in the foot.

  Business Response

  Date: 02/02/2023

  We sincerely apologize that the frozen portion of the customers order was delayed.   The customer emailed customer service on 1/14/2023 to inquire about the delay in the delivery of the frozen portion of the order.   In response to the customers email, the frozen portion of the order was re-shipped at no charge as of 1/16/2023 and was delivered on 1/21/2023.  Nutrisystem takes product quality and delivery of our products very seriously.  We appreciate the customers feedback and we do apologize that the order was not re-shipped following the first email exchange.  We have addressed this with our customer service agent.  In addition, we will be following up and providing feedback to our shipping carrier.   We apologize for any inconvenience this may have caused the customer, but we trust that re-shipment of the frozen portion of the order at no charge is a satisfactory resolution to the issue.  Please feel free to call or email customer service any time with additional questions.

  Regards,

  Consumer Response Team

  Customer Answer

  Date: 02/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************
  

• Initial Complaint

  Date:01/16/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nutrisystem is charging me a $125 cancellation fee after paying $315 for an entire month of food, and not wanting to continue for another month. When I signed up, I did not commit to anything other than the month I was paying for. I expressed to them that I am completely unsatisfied with the system.When signing up, they never told me that it would be a commitment and that you are unable to cancel. I spent $315 expecting to get all my meals for a month, when in reality you still have to buy half of your food at the grocery store to get a full meal. Every single package is incredibly processed and full of chemicals - to the point where my stomach is so upset any time I tried to eat any of it. I tried to cancel through the website unsuccessfully, then reached out to customer service TWICE. Each of them telling me I'd have to pay a steep cancellation fee of $125 even though they never told me I would be unable to cancel when signing up. And after I told them I am completely unsatisfied they try to push their weight loss specialists on you to keep you on the program. Oh and the food tastes like trash - completely inedible. I wasted $500 and upset my gut in the process.

  Business Response

  Date: 02/02/2023

  The customer signed up for the Uniquely Yours Program on 12/31/2022, taking the auto delivery option when signing up.  All aspects of the Program are disclosed on the checkout page including the early cancellation fee.  The customer called customer service on 1/16/2023 to cancel the Program.  As of 1/16/2023 the customers account has been cancelled indefinitely (cancellation number *************) and no further orders will be shipped out.   The customer cancelled after only receiving one shipment, therefore, per the terms of the Program, the customer was charged the early cancellation fee.  The customer had been advised of this on the call. We trust that this explanation provides a satisfactory resolution to the issue. 

  Please feel free to call or email customer service any time with additional questions.

  Regards,

  Consumer Response Team

  Customer Answer

  Date: 02/09/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  I was NOT informed of the comity ent and the cancellation fee when signing up for nutrisytem.

  Plus, the first time I reached out to customer service on 1/06/2023 (see attached), they suggested that I could get the fee waived if I called. 
  I would like a refund of the cancellation fee of $125.
  
  Regards,
  
  *************************

  Business Response

  Date: 03/31/2023

  We have provided all information regarding this matter in our initial response.  We are sorry that the customer feels she had a poor experience.   As all calls are recorded for quality assurance and training purposes, customer service complaints and concerns are reviewed on an individual basis and handled accordingly.   We consider this matter closed and wish the customer all the best.

  Regards,

  Consumer Response Team