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Business Profile

Abrasives

Supergrit Abrasives

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Abrasives.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/07/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested two times full disclosure about what happened to our Supergrit.com account user data, after these data were not being securely migrated to their new sales platforn/on-line shop from the old one. I reached out twice to the CEO of the company and did not receive any response after nearly 4 weeks from my first inquiry. On the contrary, the first request was boldly deleted without being read, the second inquiry from over 3 weeks ago is ignored and still not answered. These are severe safety concerns about ithe safety of my identity and user data, which, by law, have to be handled and kept secure. That the request is not addressed shows even more that *** **** ****/Supergrit Abrasives takes this matter of user data handling and security not only negligently lightly, but also is not compliant with legal standards!

    Business Response

    Date: 09/20/2022

    Sept. 14, 2022

    Dear *** *******, 

    We attach copies of two orders which ****** ********* placed with us in October 2020.  Apparently he was pleased with what he received, or he would not have wanted to place another order in August of this year. 

    We built a new website on a very secure platform called ****, which is compliant with all requirements.  Apparently, *** ********* doesn't want to input his name, address, and telephone or email address onto our new website.  We do not understand why.  We have about 40,000 happy customers and have been in business for 44 years.  

    Anturo O

    President 

    Business Response

    Date: 11/18/2022

    We contacted **** **** company which used to host our old website. We asked what happened to the old website and all the data it contained.

    They responded that after *** **** ****.  transitioned to the new website hosted on the **** platform, the old web site was totally deleted after 30 days.

    THERE IS NO DATA REMAINING FROM THE OLD WEB SITE.

    We hope that this satisfies ** *********, that his privacy has never been compromised.

    Customer Answer

    Date: 11/18/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not very satisfactory to me.  But with the lenghtly discussion over a time span of meanwhile over 4 months and the final bare minimum response of information, that no personal data are remaining of the old market system, let us close the case.

    The overall summary about how and with what kind of attitude *** **** **** is responding to an extremely sensitive complaint still remains very negligent and unsatisfactory and will most definetely influence our decision of making business with them in future.



    Regards,



    ****** *********

    ****** ** ***** ***

Supergrit Abrasives is NOT a BBB Accredited Business.

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