Complaints

This profile includes complaints for Gerhard's's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Gerhard's has 7 locations, listed below.

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  Gerhard's

  290 N Keswick Ave Glenside, PA 19038-4804

  
• 

  Gerhard's

  9475 Roosevelt Blvd Philadelphia, PA 19114-2212

  
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  Gerhard's

  204 E Lancaster Ave Ardmore, PA 19003-3210

  
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  Gerhard's

  116 Lancaster Ave Malvern, PA 19355-2123

  
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  Gerhard's

  1745 S Easton Rd Doylestown, PA 18901-2812

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/31/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new refrigerator, washer and dryer from Gerhard's on 7/4/22. At the time of purchase, not all charges were disclosed, and I was not informed of them until the items were already in my home. The stackable washer/dryer required a stacking kit ($37.10), and the refrigerator required a "contractor installation" which was an extra $100. At delivery 7/29/22, the refrigerator was not able to be fully installed, and I was told to contact the store to arrange for this additional installation (and additional charge).In addition to not being fully installed, the refrigerator was not-functioning, and the temperature inside remained at 80 degrees several hours after being plugged in and turned on. I began contacting the store regarding this issue and was told to "wait 24 hours". In parallel I contacted the manufacturer, who told me the refrigerator should cool to the set temperature in 2-3 hours. I finally went to the store in person, and a service technician was sent to my house. The technician confirmed that the refrigerator was indeed not working and due to the repairs required (e.g. new control board), recommended a new refrigerator. A loaner refrigerator was delivered ~24 hours later (late in the day on 7/30/22) and I ultimately received a replacement refrigerator. However, by the time the loaner was delivered, the food in my refrigerator and freezer had been out of refrigeration for >24 hours and needed to be discarded. I was not compensated for this loss. In addition, 5 attempts were made to deliver the washer and dryer that I purchased, but each one failed due to 1) lack of required accessory (stacking kit) 2) damaged or unavailable merchandise. I ultimately canceled the order and requested a refund but the full amount of the refund has yet to be given, despite multiple contacts to the store. Based on my receipt, I am still owed $104.94 for these items that I never received. Order #******** Date 7/4/22 Total amount paid $8083.47

  Customer Answer

  Date: 09/16/2022

  the business has resolved my complaint. 
  
  Kind regards,
  
  ***********************
  Sent from my ******