Reviews

This profile includes reviews for Gerhard's's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Gerhard's has 7 locations, listed below.

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  Gerhard's

  290 N Keswick Ave Glenside, PA 19038-4804

  
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  Gerhard's

  116 Lancaster Ave Malvern, PA 19355-2123

  
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  Gerhard's

  1745 S Easton Rd Doylestown, PA 18901-2812

  
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  Gerhard's

  270 New Jersey Dr Mattress Center Ft Washington, PA 19034-2604

  
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  Gerhard's

  909 N Bethlehem Pike Lower Gwynedd, PA 19002

  

Review Details

• Review fromMaria J

  Date: 06/26/2025

  1 star
  The delivery drivers are wonderful people. I purchased a high end washer on May 1. Was delivered damaged. Offered either 15/20 % as the damage is cosmetic. I agreed. Well just had my sixth or so phone call with their customer service team and I am still waiting for my refund. Keep being told either I need to send pics or that it's in the Que for accounting. Different **** tell you different stories. I thought I was going the right thing by supporting a small business in our community . At this point I should have went to a big box store . So disappointing

• Review fromBenjamin B

  Date: 06/16/2025

  1 star

  Benjamin B

  Date: 06/16/2025

  in-store experience was good, but the rest has been comically bad. they broke the feet of our our new $2k range on installation (i.e. before we ever used it...) and damaged our kitchen floor. The install team basically jammed the unit full-force until they broke the foot and bent part of the oven frame itself! We immediately requested a replacement (why should we take a brand new oven that is damaged before we ever even use it?) but they required us to file a repair ticket; it has taken several weeks now, multiple parts have been ordered, multiple phone calls, etc, now we have to deal with as 2nd ********** visit. Why we are being made to deal with repairs for weeks immediately after dropping $2k ?? What else: the cooktop was left comically out of level, a tennis-ball sized gap between the backsplash and range, still waiting to see what they will do with floor damage. avoid

  Gerhard's

  Date: 06/20/2025

  Our client support team is actively coordinating with both the manufacturer and the third-party service provider to secure the correct parts needed to complete the unit and finalize the installation. The client has been assigned a dedicated point of contact to ensure the matter is resolved promptly and efficient.

• Review fromSharon J

  Date: 06/02/2025

  1 star

  Sharon J

  Date: 06/02/2025

  Supposed to be high level appliance store but beware their service and accountability for their products is BELOW LOW STANDARDS. Total nightmare for a $2000+ refrigerator purchased and delivered in December. Three months later unit stopped working. ********** 5 techs sent out and still not functioning. Over $200 dollars of food spoiled and as a courtesy they sent out a loaner that did not fit and took up 3 quarters of my kitchen until a replacement could be sent. Offered and insisted I accept a replacement that was not my initial color or any color to match my other appliances. All along the way, non responsive and nasty as if it is the consumers fault. I would NEVER recommend this company to anyone. First, they said they would get me a reimbursement for my food, now, they will not honor that. Totally unacceptable and no one should do business with such a shady company.

  Gerhard's

  Date: 06/03/2025

  We are sorry to hear about the ongoing issues with the ** refrigerator, and we truly understand the inconvenience this has caused.
  After evaluation by a third-party ** factory-authorized servicer, the original refrigerator was deemed non-repairable. A replacement unit from ** in the appropriate size and color was requested; however, that specific model is currently on backorder from the manufacturer, with no available inventory in those specifications at this time.
  In an effort to assist during this delay, Gerhards offered a loaner refrigerator to meet the immediate needsespecially considering the medical requirements. Unfortunately, we understand the loaner did not meet the size expectations. As a result, we will be arranging for its return.
  Please note that a full refund for the original unit will be issued promptly.
  We apologize for any inconvenience and thank you for your patience and understanding throughout this process. If you have any further questions or need assistance, please do not hesitate to reach out.
  
  

• Review fromJulius M

  Date: 04/15/2025

  1 star
  New $1400 GE fridge delivered grossly [3 in.] out of level. delivery said its my floor and left before i could get my level and prove wrong. Service guy they sent only corrected half.the issue. Still a serious eyesore. Walked out saying ....'good luck' . At least 4 emails w/ pics to Gerhards customer service and sales and messages. No reply. Buyer be very.... Beware.!!!!!!!!!!!!!!

• Review fromStacey S

  Date: 03/26/2025

  1 star
  I anted to support smaller business and felt it would be better service. Spent over $2000 for a dishwasher. Our last one from somewhere else lasted 20 years. This one was never installed by their people correctly. Within 3 years we began having problems with it. We have been told by them it's no longer under warranty. Now the Board is bad in it and we have to replace it. Do not go there.

• Review fromPamela H

  Date: 03/15/2025

  1 star
  My husband purchased a Wolf stovetop at the **************. store. We took it to our ******** home. The female sales **** gave us the wrong item. My husband is obviously not happy of course. Now we have to re-package it, take it back and now he has to make another trip to *** home to install it.

• Review fromKevin S

  Date: 12/04/2024

  1 star

  Kevin S

  Date: 12/04/2024

  Went shopping at this business for a new range on Monday and selected one, Paperwork was drawn up and sales person promised me the sale price as long as I contacted them by close of business on wednesday.i returned Wednesday afternoon to pay for item.they did not have the product I was promised **** did they make any effort to rectify the situation and make me a happy customer! Very dissatisfied with this place of business and will tell everyone I know not to shop there for their next appliance purchase!

  Gerhard's

  Date: 12/10/2024

  Unfortunately, due to the busy Black Friday Period the product on the quote became backordered prior to the sale being processed. Other options would have been available in a timelier manner and similar  price point.

  The sales team was instructed to reach out to the customer with additional options ,the customer can contact the customer service team directly   ******************************************************************** 

• Review fromLarry L

  Date: 12/04/2024

  5 stars

  Larry L

  Date: 12/04/2024

  Our experience with ***** in the ******** store was excellent. He addressed all our issues and concerns and honored his promises.

  Gerhard's

  Date: 12/06/2024

  Thank you for the kind words, ***** is a great asset to our organization.

• Review fromJoe A

  Date: 11/27/2024

  1 star

  Joe A

  Date: 11/27/2024

  As a local resident in ********, I wanted to support Gerhard's as a local family business. Their prices were competitive with other appliance stores, and ***** ******* was a helpful salesman. Unfortunately, the problem came with the delivery- their delivery person told us he needed to put in an outlet for the dishwasher (even though we had one already installed), and that it would be $80 in addition to the $159 installation charge and $28 installation kit, and that he would not install the dishwasher without the additional payment. When making out a check, he had us make it out in his personal name, and mobile deposited the check while he was was at our house. Upon contacting the store to share how I was not very comfortable with how this went down, ***** said he would contact the deliver team, and then I never heard anything from Gerhard's again despite many follow up emails. This definitely left a bad impression on us, so I recommend getting your appliances from a more reputable store.

  Gerhard's

  Date: 12/04/2024

  We spoke directly to the customer and refunded the additional charges that were accrued.The crew that was at the home did not follow company guidelines on additional charges, the oversite was addressed with the crew and Delivery Manager.

• Review fromJohn M

  Date: 11/04/2024

  1 star

  John M

  Date: 11/04/2024

  I bought a dishwasher Gerhard's and was charged twice for installation. I pre-paid $159 for "dishwasher installation service" when I bought the new appliance. Then, when they showed up to install the new dishwasher I was told that I needed to pay the delivery guys an extra $110 (they asked for cash!) to wire up the new dishwasher. I felt like I was being taken advantage of. My old dishwasher was already removed and sitting out on the sidewalk. My choice was to pay the $110 or let the guys leave me with a gaping hole in my kitchen and no dishwasher. Reluctantly I paid the extra $110 knowing that the good folks at Gerhard's would make things right eventually. For more than 5 months Gerhard's gave me the run around... The delivery department blamed sales. Sales blamed delivery. A nice woman in accounting tried to help me out, but to no avail. I eventually gave up and ate the $110. I'll never purchase from Gerhard's again.

  Gerhard's

  Date: 11/05/2024

  Gerhard's reached out directly to the customer and came to an amicable agreement to resolve this miscommunication.The customer has agreed to remove the review .Thank You