Business Profile
Medical Equipment
MedCare Equipment Company LLCThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for MedCare Equipment Company LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.15/5 stars
Average of 26 Customer Reviews
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Review fromNeka G
Date: 06/28/2024
1 starNeka G
Date: 06/28/2024
This is my current situation june 28 2024. Received a phone call from medcare this week while at work. They wanted a 60 plus dollar payment then or return of my supplies would take place bc it was stated they had my supplies for two weeks. This is the background of this said situation..in may 2024, I received a call from medcare wanting to know if I wanted to order my cpap supplies. I ordered what I felt I needed. I was told that an authorization would be placed and I was asked my current shipping address to ship these supplies to me. I gave the correct info. Currently month of June, no supplies have been delivered. I did not receive a phone call telling me the order was approved nor that my supplies were being held. I am only 10 minutes from there offices in ********** pa. Do they not have these supplies at this large business balding in **********? Where would my supplies come from if being shipped to my address. Does not one think if they, at ********** receive my shipment, someone would call to tell me???. What am I paying for that amounts to over 60 dollars and where are you sending my supplies back to? Peak health was called. My authorization for these supplies came to me June 17 2024. Payment was made from them related to the cpap, April, may 2024. I owe 4.91 for month of June and do you not, as medcare, mail statements???? Deliver supplies with a bill attached as previously done??? Letting others know too, that I stopped auto billing for past discrepancies and I will no longer allow auto payments. I feel your company has one of the worst representation in patient contact, communication skills need to be in a classroom with up to date communication skills, treating customer care. your customers is what makes your business. If I could have, you would not even get the 1 star highlighted.MedCare Equipment Company LLC
Date: 07/03/2024
I am sorry to hear of your negative experience. The Resupply Supervisor has reached out to you to discuss the details of the account and left a voicemail with her direct contact information.Review fromBethe B
Date: 06/06/2024
5 starsBethe B
Date: 06/06/2024
I am sorry yo u all seem to be having trouble with them. I have had Medcare for over 10 yrs. I have had no problems with them billing my card for supplies not ordered. Plus I get my supplies within 7 days.MedCare Equipment Company LLC
Date: 06/11/2024
Thank you so much for taking the time to leave a review. We're happy to hear about your experience with us. We truly appreciate your support and look forward to serving you again in the future.Review fromCarla W
Date: 05/22/2024
1 starCarla W
Date: 05/22/2024
Im currently being sent letter of threat from medcare for payment that my insurance fully covers , and when I addressed it I was told my insurance carrier at fault .. ************ carrier calls number they provided on bill and no answer , Im fully covered confirmation from my insurance and MedCare refuses to comply no star and no respect given to me at all.MedCare Equipment Company LLC
Date: 06/07/2024
I am sorry to hear of your billing concerns. In reviewing your account, we have found the invoice(s) you are referencing here are related to your insurance deductible which resets at the beginning of each calendar year. Please call our ****************** directly ***************, Option 5) should you have further questions.Review fromWilliam M
Date: 12/14/2023
1 starAbsolutely the worst medical supply company out there. They have no consideration as to how important theses supplies are to the people who depend on them and that not receiving them can cause serious health concerns or even death. They wait until you are completely out of supplies to request new scripts from doctors. Then it may take 2-3 days for them to receive the scripts before they will ship them. They will do the same thing when it comes to insurance authorizations with zero concern for the consumer. They provide no communication to the consumer when this is going to/ or does happen. They are very unorganized. Absolutely terrible policies in place by upper management. They deserve to have their NPI number revoked.Review fromDavid M
Date: 08/30/2023
1 starDavid M
Date: 08/30/2023
This company is run very poorly , i did my sleep studies back in january of this year doctor had sent all results and prescriptions and then in april again resent to get a new c-pap and still it is the end of august actually the 30th and have not heard or gotten my new c-pap !!! Ive called them numerous times and no end results ! thanks very much medcare for nothing DMMedCare Equipment Company LLC
Date: 09/13/2023
I am sorry to hear of your dissatisfaction. A representative from our ********************** will be contacting you to discuss the details of your order. This department may be reached directly by calling ************, Option 1, then Option 5.Review fromKs F
Date: 07/10/2023
1 starKs F
Date: 07/10/2023
Company will take one time payment information (such as copay for an RT visit) and automatically enroll customer in autopay for equipment without his or her consent, in violation of the Consumer Protection Act. Once enabled, autopay cannot be disabled on the consumer end - a company representative has to agree to disable automatic payments internally.MedCare Equipment Company LLC
Date: 07/13/2023
I am sorry to hear of your dissatisfaction with MedCare's AutoPay billing process. Please be assured that the process is reviewed at the start of service and that notification of scheduled payments is provided 20 days prior to the due date. This is to allow ample time for you to contact MedCare with questions or changes. Please call MedCare's billing department at **************, Option 4, to review your account in detail.Review fromCynthia G
Date: 05/23/2023
1 starCynthia G
Date: 05/23/2023
A Med Care equipment company employee told me I could no longer pay my bill by check for equipment I use. That I would have to pay by credit or direct pay from my banking account. They wanted me to give them my banking information when confronted with UPMC member Service on the phone they said I can still pay by check. I've received several calls I consider deceptive Med Care calls me, then ask me to identify myself by giving them my birthday and the last for numbers of my social security number. This is why I stopped taking their calls.I received a $2400.00 bill from Med Care I was told to disregard it. I haven't received any services for this bill. Now I receive a $2382.98 for not scheduling a breathing/lung test. Messages have been left for me to call them none of the messages say anything about scheduling an appointment. I feel like I'm being charged a bill for their lack of communication. I want to make sure they clear this debt off my accountMedCare Equipment Company LLC
Date: 06/06/2023
I am sorry to hear of your negative experience. MedCare's ****************** is actively working with you and your insurance company to explain the charges and to reach a resolution. Please call **************, Option 4, if you have additional questions.Review fromRob G
Date: 04/08/2023
1 starRob G
Date: 04/08/2023
Poor billing practices and patient harassment. They are thoroughly negligent and show zero intent to correct any poor billing practices. They harassed my wife over a wrist brace that they failed to bill for months after UPMC processed the claim. Additionally, they sent the bill to collections prior to the legally allowed window, even after a complaint was filed. Avoid this unethical business at all costs. You as the patient have the right to refuse care and request a written prescription for your DME to take elsewhere.MedCare Equipment Company LLC
Date: 04/12/2023
We are deeply sorry that your wife did not have a positive experience, but this issue was formally addressed in February. We do not have a record of a response to our proposed resolution. Please call **************, Option 4, so that the details of our response letter may be discussed.Review fromDaniel S
Date: 04/04/2023
1 starDaniel S
Date: 04/04/2023
Medcare Equipment Company is the absolute worst company I have ever dealt with in my 76 years on this earth! If you call regarding a billing issue, you cant get to speak with anyone. As for keeping your order straight, dont count on it. You cannot count on them for anything! My wife has never had an issue with PA O2 regarding her CPAP and always reaches a live person that helps her. They even helped me get my replacement BIPAP set up when Medcare didnt! I am trying to get my latest bill taken care of, which they are supposed to automatically bill my credit card for. Here it is two months and I cant begin to count the number of phone calls I have made to them and it still isnt taken care of. Forget calling the number they give for billing questions because you get a recording telling you to leave your number and someone will call you back, but they dont.MedCare Equipment Company LLC
Date: 04/05/2023
In reviewing your account and speaking with the billing supervisor, it appears your concern was fully addressed yesterday, 4/4/2023. Were happy to help, should you have any further inquiries. To reach Billing directly, please call **************, Prompt 4.Review fromTina C
Date: 03/30/2023
1 starTina C
Date: 03/30/2023
Terrible service. They tell you they'll ship out your order so you wait and it never comes. You call back that's if anyone answers the phone. They tell you sorry we don't know why it wasn't sent. Can't order online no one answers the chat. Takes weeks to get anything.MedCare Equipment Company LLC
Date: 04/05/2023
I am sorry to hear of the difficulty you are experiencing in receiving your items. In reviewing your account, the order that was placed yesterday is on hold pending sufficient documentation from your physician. Please know that MedCare is actively attempting to collect the necessary documentation so that we can get your items to you as soon as possible. Please call ************** with any further questions. The online chat feature is also available M-F 8:00 - 4:30. We appreciate your patience if we are assisting other customers at the time of your inquiry. Chats are addressed in the order in which they are received.
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