Reviews

This profile includes reviews for MedCare Equipment Company LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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MedCare Equipment Company LLC has 5 locations, listed below.

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  MedCare Equipment Company LLC

  115 Equity Dr Greensburg, PA 15601-7190

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  Medcare Equipment

  512 W 3rd St Ste 1 Jamestown, NY 14701-4857

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  Sleepworks

  1400 Randall Court Export, PA 15632

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  MedCare Equipment Company LLC

  1700 Peach St Ste 104 Erie, PA 16501-2134

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  Sleepworks

  103 Equity Dr Greensburg, PA 15601-7190

Review Details

• Review fromNaman S

  Date: 03/23/2023

  1 star

  Naman S

  Date: 03/23/2023

  I don't think I could have had a worse experience, and would implore anybody not to use this company to fulfill dme needs. They should have their contracts for referral revoked by any healthcare provider network and insurance reimbursements investigated for their unethical practices. I did not receive a correctly sized or quantity of replacement pillows. The stress of having this illness is already enough without a huge financial and time burden to deal with Medcare. I have spent in totality dozens of hours dealing with their mistakes. After literally months of not getting sufficient replacement equipment, they send me a letter in the mail telling me I am "out of compliance". I had to call my doctors office to resolve this(even though the issue was clearly them not sending the correct equipment to use the device" Flash forward months later of still not sending me the pillows, they try to bill me another 275$, (no change on the equipment situation). I then told them in Summer of 2022, that I was moving and to change my address on file for future shipments. They ship one mask(finally) to the correct address, then stop for months(despite calling again to confirm), then months invoiced for replacement pillow that were sent to previous address...after already updating the new one twice. A replacement pillow from the manufacturer costs less than 10$, they are billing my insurance close to 70( on top of an out of pocket cost of 20 per pillow), I had to ultimately resort to buying them third party, because they were billing me extra, and not even bothering to deliver products. My insurance will be investigating them. Time and time again, I have called directly to the billing department and customer service to address these issues, to no avail. I had to resort to disputing these nonsensical charges with my credit card to resolve them. After the company sided with me and reviewed the information provided, they have had the nerve to try invoicing and billing me again?

  MedCare Equipment Company LLC

  Date: 03/29/2023

  I am sorry to hear that you did not have a good experience with us. I looked over your account and see we did send you the incorrect pillows on 6/10/2022. We sent you out replacement ones on 6/20/2022. The insurance company sets forth requirements of usage in order for them to cover your equipment. This requirement is that you have to use your machine 70% of the nights for greater than 4 hours per night. You received a 60-day extension to prove compliancy on 07/22/2022 after you received your correct pillows. Unfortunately, the usage requirements were not met within the extended timeframe provided. Our sleep coaches have spoken to you a few times explaining what you needed to do to meet compliancy and offered several tips in order to meet the qualifications. If you have any further questions, please contact us at **************.

• Review fromTheresa M

  Date: 03/22/2023

  1 star

  Theresa M

  Date: 03/22/2023

  Billing was totally wrong When I called got recorded music for ********************************************* to leave a message, which I did 2 times. No response.

  MedCare Equipment Company LLC

  Date: 03/29/2023

  I am sorry to hear of your experience. I would like to help you out with this situation. Unfortunately, we are unable to locate you in our patient files. Could you please provide us with more identifying information such as your patient ID?

• Review fromlisa m.

  Date: 03/13/2023

  1 star

  lisa m.

  Date: 03/13/2023

  the main company, i have been trying to deal with for the last 5 months, for my husband's sleep supplies. there computer system is horrible. I have to order every month, and they hold orders, so that, he is accually missing his monthly supplies. It took me over 4 hours with the help of the insurance company we have to get to a person, who infomed us that the issue is not an issue, and that the person, has no idea why in ****************** they told me there was. they hold items, send the wrong items, then that throws off his supply order, to the point of him missing his his supplies when they are to be changed out. this will be the 2nd time he does not have his supplies when needed. and they blame everthing on their computer system. we are switching to a different supplier, it gets worse everytime i try to order, and they really do not care.

  MedCare Equipment Company LLC

  Date: 03/15/2023

  I am sorry to hear that you are unhappy with the service you have received. Insurance guidelines dictate how often a patient can receive new supplies. Unfortunately, the replacement supplies provided in February at no charge caused a misread in your husbands insurance eligibility. In turn, this caused a slight delay in shipping his supplies in March. We apologize for any inconvenience this has caused you and can be reached at ************ for further assistance.

• Review fromRhonda J

  Date: 03/03/2023

  1 star

  Rhonda J

  Date: 03/03/2023

  Only because 0 is not an option. Poor service. No priority. On hold longer than talking to a person, repetitive questions. Had doctor *** a script, but they say only got part. And items needed asap, they say even if they get new script will be days before sent. Terrible company.

  MedCare Equipment Company LLC

  Date: 03/09/2023

  I am sorry to hear of your negative experience regarding the timely receipt of your order. In reviewing your account, it has been determined that we received an order from your doctor on 3/6/23; however, we do not carry the item(s) ordered. Your physician was notified of this and was directed to another company who does carry those items. Thank you for the feedback regarding our call hold times. We are aware that these are currently longer than normal, and we are actively addressing this issue. Please call us at ************ if we may be of further assistance.

• Review fromJohn S.

  Date: 02/15/2023

  1 star

  John S.

  Date: 02/15/2023

  I had my CPAP stolen when my rental car was broken into. This happened on a Friday afternoon (2/3/23) in *************. The following Monday (2/6/23) my primary care provider faxed an order (prescription) for a replacement unit to (area code 724) x6996 as directed by a Medcare customer service representative. After some time had passed without receiving a follow on phone call, I called to learn that no order had been received. After returning back home my physicians office provided me a copy of the script that had been written and transmitted. The order has subsequently been faxed TWO addition times (from a different fax machine than my physicians): (1) on Monday (2/13/23) - only to call again later and be told (again) that no order has been received, and then again today, (2/15/23) a third fax was sent to the same number as the previous two attempts, plus, to an alternate fax number suggested by another Medcare representative, (area code 724) x0710. Meanwhile, Im nearing two weeks without the use of my prescribed medical equipment. All of the transmissions, now totaling four, resulted with local confirmation of being successfully completed/sent. NOTE - this submission form does not allow the use of explicit phones #s which have been truncated to allow successful submission.

  MedCare Equipment Company LLC

  Date: 02/20/2023

  We are sorry to hear of the negative experience you have had in obtaining a replacement PAP machine. In reviewing your account, three prescriptions were received via electronic fax on 2/13/23 and 2/15/23. Due to high volumes of incoming faxes, these were uploaded to your account on 2/17/23. We sincerely apologize for the delay and are reviewing this process to increase efficiency. I understand that you have chosen to seek PAP service elsewhere at this time. Please know that MedCare is here for you should you need anything in the future. Please contact us at ************** if you have any further questions or would like to proceed with this order as additional documentation is required from your physician to meet insurance guidelines for the replacement. Thank you for informing us of your experience so that we may continue to improve our services. **************** is of utmost importance to MedCare and we wish you all the best.

• Review fromMary R.

  Date: 09/15/2022

  1 star

  Mary R.

  Date: 09/15/2022

  This company has terrible response time and horrendous service. I needed a wheelchair for mobility. 2 weeks later I still don't have it. They keep saying they need additional info from my doctor but my doctors office can not get thru and the company has out and out lied about what they have done. I cancelled my order and will look elsewhere. Do NOT use this company. One star is 1 too many.

  MedCare Equipment Company LLC

  Date: 09/19/2022

  We apologize for any inconvenience this has caused you. Unfortunately, we need specific information in order for your health insurance company to approve a wheelchair for you. We have faxed ******************* with the information we needed on 09/8/2022, 09/13/2022, and 09/14/2022. We also called the doctors office on 09/14/2022 and spoke with the nurse who verified they received our fax. If you have any additional questions, please call us at ************** and choose option 1.