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Business Profile

Motor Scooters

AmeriGlide

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motor Scooters.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/29/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 6, 2024, I gave **************** a deposit for a chair Lift, that he said my daughter and I could both use. ****************** the installer , came to my house only July 2, 2024. He told me the balinster I had on the wall had to be removed, the opposite of what **************** said. He also said he could not take in on the third floor and install it, because it would present a insurance issue. That is not what **************** said. However, after the fact, he agreed.My daughter could not get up the step. ****************** encouraged us to try, since i suggested my son in law may be able to help my daughter get up the stairs. He also told my daughter and I that if the chairlift did not work for both of us, we would get all of our money back. Every *****!When I realized the chairlift could not work for my daughter and I called ****************, he assured me I would get my money back, however less $600.00 due to installation fees. I did not like it, however getting some is better then none.I spoke to **************** following the return, he sent ****************** to remove the chairlift, The day he proposed I had my son in laws fathers funeral. I told **************** to have him at my house before 10am. ****************** came too late, which seem to be apart of their make up. They are never on time. When ****************** called me I told him, when he came back, be sure to bring the check due me. Remember when you installed the chairlift, I paid you for the balance. I had spoken to *************** telling him my interest in getting an elevator! He stated he would give me a credit using it against the elevator cost. For all that occurred before and no return of funds I felt it is best to get what I could. I had no contract. I know I make a big mistake, however I believed ****************.I received a used chairlift.

    Business Response

    Date: 08/04/2024

    Hello,

    We understand ********************** position.  I personally spoke with her this past Friday, August 2nd and informed her we will be refunding 100% of her purchase price and removing the lift.  We tentatively scheduled this for upcoming Thursday, August 8th, dependent upon ********************** availability.  Both she and this office can be assured we regret the negative experience.

    Customer Answer

    Date: 08/13/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ********************************

AmeriGlide is NOT a BBB Accredited Business.

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