Complaints

This profile includes complaints for Penn Credit Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Penn Credit Corporation

  2800 Commerce Dr Harrisburg, PA 17110-9307

  
• 

  Penn Credit Corporation

  100 Scenery Dr State College, PA 16801-7997

• 

  Penn Credit Corporation

  4636 E University Dr Ste 200 Phoenix, AZ 85034-7411

• 

  Penn Credit Corporation

  309 Fellowship Rd Ste 104 Mount Laurel, NJ 08054-1234

• 

  Penn Credit Corporation

  PO Box 69703 Harrisburg, PA 17106-9703

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  He put the issues down below in Account/Order/Tracking Number. Sorry, he has TBI's too. Please let us know if we need to **** complaint. I ****** **** ******-***** ***** am not the Registered or Titled Owner, my husband ******* ***** is, which is why there are D.V. plates on vehicle. These people have been trying to Extort Thousands, to hundreds, to this amount in my name. We have been on our death beds, only toll ways for Immediate and Necessary Doctor appointments for the past 6 years. I have not driven in years. This account is Fraudulent under my ********* husband who is exempt taxes, tolls, airport parking, etc. This is why a 101st ************* Ranger of Multiple Wars is allowed to have them as part of the household of him and I are part of their Entitlements. Everybody needs to know THE ***** THIS MUST STOP IMMEDIATELY, as it is causing too much time, stress on our last days of life. This has been an entire effort of Fraud, ************************ against our Bronze Star Hero's Household and how many other elderly, disabled Veteran Household's??? We have been on the front lines for our country and The USA owes us! We are not HABITUAL VIOLATORS OF ANYTHING, but honor, hope, faith, and love for the ENTIRE PLANET.

  Business Response

  Date: 06/17/2025

  Penn Credit Corporation reviewed and investigated the complaint. We are a third-party debt collection agency acting on behalf of the original creditor.
  
  According to Penn Credits records, the accounts in our office were paid in full on June 10, 2025. Penn Credit Corporation does not credit report for this original creditor.
  
  If ****************** ******* is a veteran, he would be required to contact the original creditor at ************ or ****************** to discuss exemptions.
  
  Additional information is provided below.
  
  How to become exempt: They would need to pay the past due charges and then get an electronic tag account.
  
  To be eligible to participate in the Qualified Veteran Discount Program, the Central ********************************* requires that at the time of the transaction,the vehicle be compliant with the following:
  
  Standard registration with the State of *****, Texas DMV Issued a qualifying specialty plate and have it properly displayed.
  
  Congressional Medal of Honor
  Legion of Valor recipients
  Purple Heart recipients
  Disabled veterans who qualify and meet the requirements for specialty license plates
  
  The qualifying plate must be associated to an electronic tag account with the electronic tag properly displayed on the windshield. Then, if interested in Veteran Exemption, they will need to call ************ to start the process for veteran exemption. They can also email ******************.
  
  Program participation is limited to one (1) vehicle per veteran and does not apply to the MoPac Express Lane. Tolls incurred prior to successful registration in our program must be fully resolved to be eligible for participation in the discount program.
  
  If **************** has any questions or concerns, she can contact me directly. My name is ***** ******, I can be reached toll free at ***************************** or emailed at ************************************************************************.
  
  Thank you for your assistance and resolution regarding the matter.

  Customer Answer

  Date: 06/28/2025

  The respondents Penn Credit, Central Texas Tollways, The ** Tag of *******, and *************** have worked out a deal.

  Completion of all scheduled arrangements with be finished this week.

  I have been working with all parties since March 2025. As you can see there are a lot of hoops to jump thru and nobody has made this completely clear to all the Combat Disabled Veteran Households, it will put a HUGE Stress and Strain on all the families involved.

  It took me 14 years of getting the run around, so this is a Curriculum that should be applied, "SOMEHOW & SOMEWAY" as these are part of their benefits package as Stated by Contractual Law.

  Thank you for your help and yes this case is closed.

  Sincerely, ********* for your Due Diligence, It was Refreshing.

  ****** ******-***** & on behalf of my husband ******* *****, this has lifted a little of the stress off his shoulders. GOD BLESS AMERICA!

• Initial Complaint

  Date:05/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing an invalid account reported by ********************** Corp on my credit report. This account is inaccurate, unverified, and violates the Fair Credit Reporting Act (FCRA). Since it does not meet the legal standards for reporting, I request its immediate removal. If the furnisher cannot provide proper validation, it must be deleted per federal law.

  Business Response

  Date: 06/13/2025

  Penn Credit Corporation reviewed and investigated the complaint.
  
  According to our records, this is the first communication Penn Credit Corporation has received from this consumer regarding this matter.
  
  Penn Credit Corporation is in compliance with all applicable laws and updated the consumers dispute and notified the credit bureaus as required by law.
  
  Please be advised that according to the original creditor, this is a valid debt. Penn Credit Corporation updated the consumers dispute and requested verification of the debt from the original creditor, and we mailed a copy to the consumer, to the address provided in this complaint.
  
  If the consumer has proof this is not owed, I request that they provide it to us so we can forward it to the original creditor to further investigate.
  
  If the consumer has any questions or concerns, they can contact me directly. My name is ***** ******, I can be reached toll free at ***************************** or emailed at ************************************************************************.
  
  Thank you for your assistance and resolution regarding the matter.
  

• Initial Complaint

  Date:05/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the company about a toll collection charge , I stated that I was looking to pay the invoice , but I made a payment couple months ago about the same tolls so I just wanted make sure that I was paying the correct amount , the duplication of the charge, so I asked for the resume of this charges , since I didnt received any letters or emails or calls about it Yo my surprise the representative told me that she also dont have the list of charges only the amount, so I asked how do I get since isnt showing me anything at the website , she couldnt answered me , just told that she will open a ticket to send me the list in 30 days , which its a very long timeframe , due the payment that I need to make asap. I want to pay but I just need to know what Im paying , whats the charges ? And they simply refuses to give me any information, after no answers for my question the representative called ******* send me to her supervisor named **** who also told me that they dont have the list , but because I was asking for they will send me on 30 too, and If I want quicker that this I should drive today to ********** . PA ( her office) and she will print for me , very unprofessional and disrespectful, and to be honest very disorganized company , Im not refusing to pay I just want to know what Im paying , and wrong procedure to a charge collection company, because I wasnt notified for this I only was able to get a minimum information because I called then after get the phone number on the *** website . I need the description of the charges to check if they are legitimate since I have nothing to prove that the amount and charges belong to me. I need the list asap so I can pay and get the hold removed for my file.

  Business Response

  Date: 06/10/2025

  Penn Credit Corporation reviewed and investigated the complaint. We are a third-party debt collection agency acting on behalf of the original creditor. According to the original creditor,this is a valid debt.
  
  According to Penn Credits records, we spoke to Mrs. ***** regarding the matter on May 22, 2025. Penn Credit Corporation updated Mrs. ***** dispute and requested verification of the debt from the original creditor, and mailed a copy to ********* on May 27, 2025, pursuant to her request.
  
  Penn Credit Corporation is a reputable company, and we take complaints very seriously. We will conduct a follow-up investigation regarding the complaint made against our agent. If applicable, the matter will be addressed and handled accordingly pursuant to our company policies and procedures.
  
  If ********* has proof of payment for this violation, she can provide it to Penn Credit Corporation, and it will be forwarded to the original creditor to investigate.
  
  If ********* has any questions or concerns, she can contact me directly. My name is ***** ******, I can be reached toll free at ***************************** or emailed at ************************************************************************.
  
  Thank you for your assistance and resolution regarding the matter.

• Initial Complaint

  Date:05/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for said debt with Penn Credit. I've never conducted any sort of business with them. I've requested proof of a contract with them. They have never sent any compliance nor an original signed contract as requested.

  Business Response

  Date: 06/03/2025

  Penn Credit Corporation reviewed and investigated the complaint. We are a third-party debt collection agency and are contracted with the original creditor.
  
  Please be advised that the account matter referenced in this complaint is paid. The consumer made payment directly to the original creditor and it was updated to our office on May 29, 2025.  Please be advised that due to the circumstances, Penn Credit Corporation has sent a deletion notification to the credit bureaus.
  
  We report to all three of the major credit bureaus. (Transunion, Equifax, and Experian). We can only provide the information to the credit bureaus; we have no control over how long it will take them to update the information on their side.
  
  If the consumer has any questions or concerns, they can contact me directly. My name is ***** ******, I can be reached toll free at ***************************** or emailed at ************************************************************************.
  
  Thank you for your assistance and resolution regarding the matter.

• Initial Complaint

  Date:05/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter sent to my job today May 20th from Penn Credit. Do not send anything to my job since I never authorized this and things like this are private. So this is an written letter to stop doing this.

  Business Response

  Date: 06/02/2025

  Penn Credit Corporation reviewed and investigated the complaint.
  
  Penn Credit Corporation was unaware that we did not have the correct address on file. We removed the wrong address to prevent additional notices being mailed to the incorrect address.
  
  If Ms. ***** has any questions or concerns for Penn Credit Corporation, she can contact me directly. My name is ***** ******,I can be reached toll free at ***************************** or by email at ************************************************************************.
  
  Thank you for your assistance and resolution regarding the matter.
  

• Initial Complaint

  Date:05/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This third-party debt collector failed to follow proper procedure in handling account

  Business Response

  Date: 06/02/2025

  Penn Credit Corporation reviewed and investigated the complaint.
  
  According to our records, this is the first communication Penn Credit Corporation has received from this consumer regarding this matter.
  
  Penn Credit Corporation is in compliance with all applicable laws and updated the consumers dispute and notified the credit bureaus as required by law. However, due to the circumstances, Penn Credit Corporation is sending a deletion notification to the credit bureaus.
  
  Please be advised that according to the original creditor, this is a valid debt. Penn Credit Corporation updated the consumers dispute and requested verification of the debt from the original creditor, and we will mail a copy to the consumer once it is received, to the address provided in this complaint.
  
  If the consumer has proof this is not owed, I request that he provides it to us so we can forward it to the original creditor to further investigate.
  
  If the consumer has any questions or concerns, he can contact me directly. My name is ***** ******, I can be reached toll free at ***************************** or emailed at ************************************************************************.
  
  Thank you for your assistance and resolution regarding the matter.

• Initial Complaint

  Date:05/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I honestly dont get why PENN CREDIT is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ***************** Amount Disputed: $112

  Business Response

  Date: 05/16/2025

  Penn Credit Corporation reviewed and investigated the complaint.
  
  Please be advised that Penn Credit Corporation did not purchase the debt. We are a third-party debt collection agency and are contracted with the original creditor.
  
  According to the original creditor, this is a valid debt. If the consumer has proof this is not owed, I request that she provides it to us so we can forward it to the original creditor to investigate.

  Penn Credit Corporation has record of the consumer contacting our office on November 29, 2023, to discuss payment options. We have received four payments for this account with the last payment being processed on March 25, 2024.

  Penn Credit Corporation is in compliance with all applicable laws and previously updated the consumers dispute and notified the credit bureaus as required by law. We have a record of previously mailing the consumer verification of the debt and we will mail her another copy to her current address.
  
  If the consumer has any questions or concerns, she can contact me directly. My name is ***** ******, I can be reached toll free at ***************************** or emailed at ************************************************************************.
  
  Thank you for your assistance and resolution regarding the matter.

• Initial Complaint

  Date:04/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I, ******* ******, am filing this complaint against Penn Credit Corporation, account number: ***************** opened: 11/19/2024, regarding their attempt to collect an alleged debt and report it to my credit report without proper validation or legal standing.UCC *****- The original wet-ink or timestamped agreement between me and the original creditor A digital copy or account statement doesn't count.UCC *****- I do NOT waive my rights to dispute just because I am responding I never agreed to do business with Penn Credit Corporation. My contract was with the original creditor, not you.Proof of Consideration-( under contract law) A contract or document showing that I received something of value from the collection company directly (no value = no right to report )There is no enforceable contract without consideration.Proven Consent Under the **** (*****-*****-****** Act)- I demanded documented, signed consent showing that I authorized my private financial data including this alleged debt to be shared with any third-party debt collector (Under the **** Privacy Rule)I never gave consent under **** to share my private info.Under the Truth in Lending Act (TILA), 15 U.S.C. 1631 and 1632, I hereby request the full written disclosure of all material terms of timestamped proof showing written acknowledgment of receipt Any relevant clauses that permit reporting, reselling, or transferring this obligation

  Business Response

  Date: 05/07/2025

  Penn Credit Corporation reviewed and investigated the complaint. We are third party debt collection agency that is contracted with the original creditor.
  
  Penn Credit Corporation received notification on March 13, 2025, that the account matter referenced in this complaint was paid directly to the original creditor. We updated our records accordingly and notified the credit bureaus as required by law.
  

  Penn Credit Corporation has a record of mailing the consumer a validation notice on or around November 20, 2024. This notice was not returned by the post office,and we did not violate the law by reporting this matter to the credit bureaus.However, please be advised that due to the circumstance, Penn Credit Corporation is sending a deletion notification to the credit bureaus.
  
  If the consumer has any questions or concerns, they can contact me directly. My name is ***** ******, I can be reached toll free at ***************************** or emailed at ************************************************************************.
  
  Thank you for your assistance and resolution regarding the matter.

• Initial Complaint

  Date:04/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I resolved any debt I had with this business, And I was sent a letter stating that the account would be deleted from my credit report.

  Business Response

  Date: 05/05/2025

  Penn Credit Corporation reviewed and investigated the complaint.
  
  Please be advised that the account matter referenced in this complaint is paid. The consumer made payment directly to our office on March *******. We updated and notified the credit bureaus that the account is paid, as required by law.
  
  Penn Credit Corporation has no record of mailing a letter regarding the matter in this complaint to the consumer. However, please be advised that due to the circumstance, Penn Credit Corporation is sending a deletion notification to the credit bureaus.
  
  We report to all three of the major credit bureaus. (Transunion, Equifax, and Experian). We can only provide the information to the credit bureaus; we have no control over how long it will take them to update the information on their side.
  
  If the consumer has any questions or concerns, they can contact me directly. My name is ***** ******, I can be reached toll free at ***************************** or emailed at ************************************************************************.
  
  Thank you for your assistance and resolution regarding the matter.

• Initial Complaint

  Date:04/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have been continuously calling and harassing me and have moved onto getting in contact with my family in order to reach me.

  Business Response

  Date: 04/22/2025

  Penn Credit Corporation reviewed and investigated the complaint. Please be advised that we have two separate account matters in our office regarding this consumer.
  
  Our records indicate that we attempted to contact the phone number listed in the complaint within the confines of all applicable laws.
  
  Per the consumers request, Penn Credit Corporation updated her files to cease and desist further communication regarding the matters. The consumer will not receive further communication from our agency regarding the matters.
  
  If the consumer has any questions or concerns, she can contact me directly. My name is ***** ******, I can be reached toll free at ***************************** or emailed at ************************************************************************.
  
  Thank you for your assistance and resolution regarding the matter.