Complaints
This profile includes complaints for Penn Credit Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 218 total complaints in the last 3 years.
- 50 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/12/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Unlawful collection practices the account has been disputed and this company refuses to connect me to the compliance department when asked calls multiple times a day refuses to come woth cease and desist requestBusiness Response
Date: 11/29/2022
Penn Credit Corporation reviewed and investigated the complaint.
Penn Credit Corporation updated ************’s dispute and notified the credit bureaus as required by law. We updated our records to cease and desist further communication with **************, pursuant to his request. ************** will not receive further communication from Penn Credit Corporation regarding this matter.
We do not have record of ************** leaving a voicemail for the compliance department, however, we are happy to assist **************. ************** can reach our compliance department directly at ************.
************** can also contact me directly. My name is Thomas P**********, I can be reached toll free at ***************************** or emailed at *********************@penncredit.com.
Thank you for your assistance and resolution regarding the matter.Initial Complaint
Date:11/10/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ******** ****** **** and do not have a contract with PENN CREDIT CORPORATION . They do not provide me with the original application like I asked.Business Response
Date: 11/28/2022
Penn Credit Corporation reviewed and investigated the complaint. We are a third-party debt collection acting on behalf of the original creditor. According to the original creditor, this is a valid debt.
Penn Credit Corporation previously updated **.****** dispute and notified the credit bureaus as required by law. We mailed ************** verification of the debt on November 15, 2022, after receiving our first notification that he was disputing the validity of the debt on November 10, 2022.
Penn Credit Corporation wants to help bring resolution to this matter. If ************** has any questions or concerns, he can contact me directly. My name is Thomas P************, I can be reached toll free at ***************************** or emailed at **************@penncredit.com.
Thank you for your assistance and resolution regarding the matter.Initial Complaint
Date:11/05/2022
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fraudulent collection report - we have never been contacted by Penn Credit Corp. Nor do we owe any money to Penn Credit Corp. Date of transaction: 8/24/2022 Amount of money paid the business $0-- nothing is owed to this company or to **********. Our ********** bill is up to date. They have not contacted us, but a collection report showed up on a recent credit reportBusiness Response
Date: 11/21/2022
Penn Credit Corporation reviewed and investigated the matter.
We are a third-party collection agency acting on behalf of the original creditor. We previously mailed ************ two letters to the address provided by the original creditor and did not receive any notification from the USPS advising we had a wrong address.
Our records indicate that the account referenced in this complaint is paid in full as of November 9, 2022. The payment was made directly to the original creditor. We updated and notified the credit bureaus as required by law.
If ************ has any questions or concerns, she can contact me directly. My name is Thomas P*******, I can be reached toll free at 1-800-800-3328 extension **** or emailed at ***************@penncredit.com.
Thank you for your assistance and resolution regarding the matter.
Customer Answer
Date: 11/30/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.An account was set up in my name, and paper bills were being sent to that address without my knowledge. There were no emails or phone calls to me. When I saw the effects of this situation reflected on my credit score, I investigated and learned what had happened. I paid the outstanding bill from **********.
Regards,
*******************Initial Complaint
Date:10/27/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Penn Credit sent a letter to my daughter about a medical bill stating they were a debt collector. The problem is she didnt owe the bill so I called to dispute. The phone number they asked me to call was ************. An automated voice instructed me to tell them why I was calling and then a woman answered the phone. Neither introduced themselves as Penn Credit or anything else. When I asked with whom I was speaking she refused to disclose who she was, and asked me who I was trying to reach. I cant discuss health or financial issues with a stranger unless Im confident the business is legitimate. I finally had to disconnect the call, but the bill is still being collected. It will affect our credit and I cant dispute it or resolve it. This seems like a scam.Business Response
Date: 11/14/2022
Please be advised that the name of our company is Penn Credit Corporation. We reviewed and investigated the complaint.
Penn Credit Corporation is required by law to only speak with the consumer or authorized party. We are unable to discuss this matter with ******************************** because we are not authorized to do so. *************************** will need to contact our office and provide consent to allow us to speak with ********************************* regarding this matter.
Our agents are trained to only speak with an authorized party. The party must verify their complete name and address at a minimum. We require this information to confirm we are speaking with the correct party and to prevent third-party disclosure.
If **************** has any questions or concerns, she can contact me directly. My name is Thomas P*******, I can be reached toll free at 1-800-800-3328 extension **** or emailed at ***************@penncredit.com.
Thank you for your assistance and resolution regarding the matter.Initial Complaint
Date:10/24/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Credit-reporting issue; In August 9, 2022, I paid in-full the amount owed for a past medical bill. As recently as October 16, 2022, Penn Credit REAFFIRMED the debt, in answer to my Credit Dispute. In the last two months, Penn Credit has Reaffirmed it twice to Experian and to TransUnion.Business Response
Date: 11/07/2022
Penn Credit Corporation reviewed and investigated the complaint.
Please be advised that the account referenced in this complaint was paid in full to our agency on August 8, 2022. Penn Credit Corporation updated our records accordingly and notified the credit bureaus as required by the Fair Credit Reporting Act.
Our records indicate that we sent weekly deletion notifications to the credit bureaus following the account being paid in full. The most recent deletion notification was sent to the credit bureaus on November 3, 2022.
If *** ******* has any questions or concerns, he can contact me directly. My name is Thomas P*******, I can be reached toll free at 1-800-800-3328 extension **** or emailed at ***************@penncredit.com.
Thank you for your assistance and resolution regarding the matter.Initial Complaint
Date:10/24/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a call from your company asking about a person I know of, but have no official business with - *************************************. Your staff would not say how you got my number so I suspect there is a possibility of identity theft here. I have been a victim of identity theft in the past so I would be grateful if you can contact me to clear up this issue? My SSN is *********** so you can look me up! If you don't follow up with me, in order to protect myself, will follow up with the Attorney General in your jurisdiction.Business Response
Date: 11/07/2022
Penn Credit Corporation reviewed and investigated the complaint.
Penn Credit Corporation located the phone number listed in this complaint and confirmed we were calling a wrong number. Please be advised that the wrong phone number was removed on October 24, 2022. ************** will not receive further communication from Penn Credit Corporation regarding the matter.
Penn Credit Corporation appreciates ************** bringing the matter to our attention and apologizes for any inconvenience this may have caused.
I request that ************** contacts me directly with any questions or concerns. My name is Thomas P*******, I can be reached toll free at 1-800-800-3328 extension **** or emailed at ***************@penncredit.com.
Thank you for your assistance and resolution regarding the matter.Initial Complaint
Date:10/12/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Penn Credit Corporation and do not have a contract with them. They did not provide me with any original documents or signatures like I asked. This debt was not properly validated.Business Response
Date: 10/26/2022
Penn Credit Corporation reviewed and investigated the complaint. We are a third-party debt collection acting on behalf of the original creditor. According to the original creditor, this is a valid debt.
Penn Credit Corporation previously updated **************** dispute and notified the credit bureaus as required by law. Penn Credit Corporation previously mailed *************** verification of the debt in March 2021. I am mailing **************** another copy of the verification of debt for the account matter referenced in this complaint, pursuant to her request.
Penn Credit Corporation wants to help bring resolution to this matter. If **************** has any questions or concerns, she can contact me directly. My name is Thomas P***********, I can be reached toll free at ***************************** or emailed at *****************************************
Thank you for your assistance and resolution regarding the matter.Customer Answer
Date: 12/28/2022
The problem is you didn't provide the documentation that proves I owe you anything. Where is the contract between your company and me? Where is the full accounting because I can't just take your word for it that I owe some company I've never contracted with, some made up number? I know for a fact I've never contracted with you nor consented to you being able to make any communication on my credit reports. You're violating the FDCPA by continuing collection activity and you're violating the FCRA by furnishing information and verifying invalidated information, disputed information, erroneous information, when no access to my credit reports has ever been granted to you.Please remove your debt off of my credit reports until you can provide some proof that I actually owe you. You haven't done that yet and, by law, you are to cease collection activity immediately. I reject your hearsay as being validation or verification. I reject the bills you sent as being validation because they are not. I reject any of your claims of validation or verification because you haven't proved anything.Business Response
Date: 01/03/2023
Penn Credit Corporation reviewed and investigated
the complaint. We are a third-party debt collection agency contracted with the
original creditor. We are not required
to have a contract with Ms. Holmes to attempt to collect and did not violate any laws by reporting
this account to the credit bureaus. According
to the original creditor, this is a valid debt(s).The verification of debt(s) that we mailed *** ****** constitute validation of the debt(s). Penn Credit Corporation updated *** ****** request to cease and desist
further communication regarding the matter. Ms. Holmes will not receive further correspondence from Penn Credit
Corporation regarding the matter.
Penn Credit Corporation wants to help bring
resolution to this matter. If *** ****** has any questions or concerns, she can contact me directly. My name is Thomas P*******, I can be reached toll
free at 1-800-800-3328 extension **** or emailed at ***************@penncredit.com.
Thank you for your assistance and resolution
regarding the matter.Initial Complaint
Date:10/12/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with PENN CREDIT and do not have a contract with them. They did not provide me with any original documents or signatures like I asked. This debt was not properly validated.Business Response
Date: 10/26/2022
Penn Credit Corporation reviewed and investigated the complaint. We are a third-party debt collection acting on behalf of the original creditor. According to the original creditor, this is a valid debt.
Penn Credit Corporation previously updated **. ********'s dispute and notified the credit bureaus as required by law. Penn Credit Corporation previously mailed **.******** verification of the debt in March 2021 and May 2022. I am mailing **. ******** another copy of the verification of debt pursuant to her request.
Penn Credit Corporation wants to help bring resolution to this matter. *************** has any questions or concerns, she can contact me directly. My name is Thomas P***********, I can be reached toll free at 1-800-800-3328 extension **** or emailed at ***************@penncredit.com.
Thank you for your assistance and resolution regarding the matter.Initial Complaint
Date:10/11/2022
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Penn Credit Corporation (original creditor- *************************). They did not provide me with the original application like I have asked.Business Response
Date: 10/25/2022
Penn Credit Corporation reviewed and investigated the complaint. We are a third-party debt collection agency contracted with the original creditor.
Penn Credit Corporation previously mailed **************** verification of the debt in 2019. However,please be advised that the account referenced in this complaint has since been closed from our office and we notified the credit bureaus to have this tradeline deleted. **************** will not receive further correspondence from Penn Credit Corporation regarding the matter.
Penn Credit Corporation does not know the status of this account. **************** will need to contact the original creditor directly with any further questions or concerns regarding the account matter.
**************** can contact me directly with any questions for Penn Credit Corporation. My name is Thomas P***********, I can be reached toll free at 1-800-800-3328 extension ******* or emailed at ******************@penncredit.com.
Thank you for your assistance and resolution regarding the matter.Customer Answer
Date: 10/27/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will work it out with the original creditor.
Regards,
*****************************Initial Complaint
Date:09/27/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm depressed and suicidal after dealing with the unauthorized use of my personal information. Which resulted in this unauthorized item on my credit report. I sent letters over 30 days ago and they failed to get back with me with sufficient validation. This account violates the FDCPA and must be deleted immediately because those are serious violations and I could be compensated for them.Business Response
Date: 10/11/2022
Penn Credit Corporation reviewed and investigated the complaint.
Penn Credit Corporation is a third-party debt collection agency acting on behalf of the original creditor. According to the original creditor this is a valid debt.
Penn Credit Corporation previously updated **. *********’s dispute upon receiving notification of his dispute. We mailed ********************** verification of the debt pursuant to his request in March 2022. We also have record of mailing ********************** a validation notice to his current address in October 2018. Due to the circumstance, and because ********************** is stating he did not receive verification of the debt, we are mailing him another copy of the verification of debt and sending a deletion notification to the credit bureaus.
Penn Credit Corporation updated **. *********’s account to cease and desist further communication regarding the matter, pursuant to his request. Aside from mailing verification of the debt, per his request, ********************** will not receive further correspondence from Penn Credit Corporation regarding the matter.
If ********************** has any questions or concerns, he can contact me directly. My name is Thomas P**********, I can be reached toll free at ***************************** or emailed at *******************@penncredit.com.
Thank you for your assistance and resolution regarding the matter.
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