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Business Profile

Collections Agencies

Penn Credit Corporation
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Penn Credit Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 222 total complaints in the last 3 years.
    • 55 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/17/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a bill linked to **** (**************************) from account ************* claiming I owed $25 out of a $250 bill from a 01/05/2024 to present of the bill date (10/23/2024). I contacted **** billing on this matter and a billing specialist checked my account and noted I do not have a balance owed and they did not submit any bills under my name to outsource agencies. I am not quite sure where this came from and how it might affect my credit. There is no balance owed per **** from any date of service from 01/05/2024 to the present today (12/17/2024). Thank you.

      Business Response

      Date: 12/23/2024

      Penn Credit Corporation reviewed and investigated the complaint. We are a third-party debt collection agency acting on behalf of the original creditor.

      Penn Credit Corporation cannot speak on behalf of the consumers conversation with the original creditor; however, the original creditor placed the account with ******************** on October 21, 2024.

      Penn Credit Corporation updated the consumers dispute and requested verification of the debt from the original creditor, and we will mail a copy to the consumer pursuant to her request.

      Penn Credit Corporation is not a data furnisher for this original creditor, and we did not report this account to the ********************** bureaus.

      If the individual has any questions or concerns, she can contact me directly. My name is ***** ******, I can be reached toll free at ***************************** or emailed at ************************************************************************.

      Thank you for your assistance and resolution regarding the matter.

    • Initial Complaint

      Date:12/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 22692430

      I am rejecting this response because:

      I do not and have never done business with CTRMA. Tolls for CTRMA roads were previously collected by TXTag, which has now transitioned to HCTRA. 

      I had a past due balance with TXTag in September due to an expired credit card. I paid the balance the day I received the first notice. I have included the past due bill, the payment receipt, and a current bill showing I owe $0. 

      I reject Penn Credit Corporations response and I encourage the BBB to review their rating. They have terrible reviews and if the person who reviewed this complaint believes the phone call I had with their company was handled professionally they should not be in a position to be replying to the BBB.

       


      Regards,

      **** *******








      like Penn Credit Corporation to remove my account from their system and never contact me again.

      Business Response

      Date: 12/18/2024

      Penn Credit Corporation reviewed and investigated the complaint. We are a third-party debt collection agency acting on behalf of the original creditor. According to the original creditor,this is a valid debt.

      Please be advised that we are not collecting on behalf of *****. ***** is not our client. Penn Credit Corporation is collecting on behalf of Central TX *************************** (*****). If Mr. ******* has proof of payment for this violation, he can send it, and it will be forwarded to the original creditor to investigate.

      According to Penn Credits records, we spoke to Mr. ******* regarding the matter on December 13, 2024. As part of my investigation, I reviewed the call recording and confirm that the Penn Credit representative did remain professional during the call. Penn Credit Corporation updated Mr. ******** file to cease and desist per his request. He will not receive further correspondence from Penn Credit Corporation regarding the matter. 

      If Mr. ******* has any questions or concerns, he can contact me directly. My name is ***** ******, I can be reached toll free at ***************************** or emailed at ************************************************************************.

      Thank you for your assistance and resolution regarding the matter.

      Business Response

      Date: 12/24/2024

      Penn Credit Corporation reviewed and investigated the complaint. 

      As stated in the initial response to this complaint, please be aware that Penn Credit Corporation is not collecting on behalf of ***** or TxTag. ***** and TxTag are not our clients.Penn Credit Corporation is contracted to collect on behalf of Central TX *************************** (CTRMA).

      The documents provided by ********** are for TxTag, which is a separate entity from Central TX *************************** (*****). Please be advised that funds added to a ***** account are not applied to CTRMA toll invoices that were already issued by ***** and that were subsequently sent to Penn Credit Corporation.

      Penn Credit Corporation is a reputable company, and we take complaints very seriously. We will conduct a follow-up investigation regarding the complaint made against our agent. If applicable, the matter will be addressed and handled accordingly pursuant to our company policies and procedures.

      Penn Credit Corporation previously updated *********** file to cease and desist per his request. He will not receive further correspondence from Penn Credit Corporation regarding the matter. 

      Penn Credit Corporation wants to help resolve this matter. If Mr. ******* has any questions or concerns, he can contact me directly. My name is ***** ******, I can be reached toll free at ***************************** or emailed at ************************************************************************.

      Thank you for your assistance and resolution regarding the matter.

      Customer Answer

      Date: 12/26/2024

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 22692430

      I am rejecting this response because:

      My position remains unchanged and it appears Penn Credit Corporation either didnt read my response or felt it was unnecessary to investigate why they are pursuing a debt that has clearly been paid.

      I have provided documents showing I paid the debt in question and I have contacted CTRMA to confirm they dont collect directly and the funds I paid to TXTag went to them. I encourage Penn Credit Corporation to contact their client if they feel they were provided incorrect information. 

      I have no intention of contacting anyone from Penn Credit Corporation to resolve this and I remain steadfast in my suggestion that the BBB review this company. They are unwilling to put even minimal effort to help resolve issues and should not be trusted by anyone. 


      Regards,

      **** *******








    • Initial Complaint

      Date:12/06/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are stating that I owe over $39,000 and threatening my credit. Their documents state they answer the phone until 8 PM est and no one is answering.

      Business Response

      Date: 12/13/2024

      Penn Credit Corporation reviewed and investigated the complaint.

      According to Penn Credit Corporations records,we spoke to Mr. ****** regarding the matter on December 6, 2024.

      Penn Credit Corporation updated Mr. ******* dispute and requested verification of the debt from the original creditor, and we will mail a copy to Mr. ****** pursuant to his request. Penn Credit Corporation is not a data furnisher for this original creditor, and we did not report this matter to the credit bureaus.

      Penn Credit Corporation wants to help bring resolution to this matter. If Mr. ****** has any questions or concerns, he can contact me directly. My name is ***** ******, I can be reached toll free at ***************************** or by email at ************************************************************************.

      Thank you for your assistance and resolution regarding the matter.

    • Initial Complaint

      Date:12/03/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me; however, I attempted to have them stop contacting me through advising them that I was not ASHLEYand they did not stop.  This is why I contacted you.  They are rabid dogs and I know they have a job to do but this is ridiculous and they should not treat innocent people like criminals especially after requesting they quit contacting you  as required by law.    


      Regards,

      ****** Guess


      Business Response

      Date: 12/11/2024

      Penn Credit Corporation reviewed and investigated the complaint.  

      Penn Credit Corporation made the determination that we may have attempted communication to the wrong phone number. We updated our files on December 3, 2024, to prevent this individual from receiving additional communication regarding this matter.

      Penn Credit Corporation apologizes for any inconvenience this may have caused. This individual will not receive further communication from our office regarding this matter.

      If the individual has any questions or concerns,they can contact me directly.  My name is ***** ******, I can be reached toll free at ***************************** or emailed at **************************************

      Thank you for your assistance and resolution regarding the matter.   

    • Initial Complaint

      Date:11/27/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 22611039

      I am rejecting this response because:


      Regards,

      ****** ****








      Customer Answer

      Date: 12/13/2024

      Penncredit has overcharged me $10, I can see a Massdot Bill that shows I should NOT have been charged $36, but only $26 but Penncredit may have used it in their commission. ***** either didn't listen to the calls thoroughly or skipped one, but there were 4 calls, 2 in September and there was an agent who said to me "I'll just f**king end the call and you can look at the letter we sent you", which I never received. Penncredit claims they sent me letters but I never got any, and just harassing phone calls that were definitely unprofessional.

      Business Response

      Date: 12/11/2024

      Penn Credit Corporation reviewed and investigated the complaint.   

      Please be advised that this account was forwarded to our agency on July 31, 2024. The original creditor mailed multiple notices to Mr. **** prior to placing the account in our office. Additional fees were assessed by the original creditor and not Penn Credit Corporation.

      Penn Credit Corporation confirms that Mr. **** paid the account referenced in this complaint directly to Penn Credit Corporation on November 26, 2024.

      According to Penn Credits records, we spoke to Mr. **** regarding the matter on August 20, 2024, September 16, 2024, and November 26, 2024. As part of my investigation, I reviewed the call recordings and confirm that the Penn Credit representatives remained professional and did not use profane language at any time during the calls.

      If Mr. **** has any questions or concerns, he can contact me directly. My name is ***** ******, I can be reached toll free at ***************************** or emailed at ************************************************************************.

      Thank you for your assistance and resolution regarding the matter.

      Business Response

      Date: 12/13/2024

      Penn Credit Corporation reviewed and investigated the complaint.   

      Please be advised that the additional fees were assessed by the original creditor and not Penn Credit Corporation.

      As previously addressed in my initial response to the complaint. Penn Credit Corporation spoke to Mr. **** regarding the matter on August 20, 2024, September 16, 2024, and November 26, 2024. I reviewed the call recordings and confirmed that our representatives remained professional and did not use profane language at any time during the calls.

      If Mr. **** has any questions or concerns, he can contact me directly. My name is ***** ******, I can be reached toll free at ***************************** or emailed at ************************************************************************.

      Thank you for your assistance and resolution regarding the matter.

    • Initial Complaint

      Date:11/25/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ********* *******

      Business Response

      Date: 12/11/2024

      Penn Credit Corporation reviewed and investigated the complaint.  

      Penn Credit Corporation made the determination that we may have attempted communication to the wrong phone number. We updated our files on December 2, 2024, to prevent this individual from receiving additional communication regarding this matter.

      Penn Credit Corporation apologizes for any inconvenience this may have caused. This individual will not receive further communication from our office regarding this matter.

      If the individual has any questions or concerns,they can contact me directly.  My name is ***** ******, I can be reached toll free at ***************************** or emailed at **************************************

      Thank you for your assistance and resolution regarding the matter.   


    • Initial Complaint

      Date:11/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was checking my credit score online and saw this ************ which is a collection agency. This company has the wrong person and with scammers getting peoples personal information. I contacted my attorney, and they will press charges if I keep getting harassed by anyone sending false information to the credit bureaus. Please delete all information. sending information to my credit bureaus with false information. If this is legit? Please send back to original owners and I will talk with them. Not a collection agency or third party. Any more information whether letters or phone calls or emails and even contacting my family looking for me I will call police and press charges. Please stop the collection process. I'm going to sue if I'm harassed.

      Business Response

      Date: 11/18/2024

      Penn Credit Corporation reviewed and investigated the complaint. We are a third-party debt collection agency acting on behalf of the original creditor.

      Please be advised that Penn Credit Corporation updated the consumers dispute and notified the credit bureaus as required by law.

      Penn Credit Corporation updated the consumers file to cease and desist per his request. He will not receive further correspondence from Penn Credit Corporation regarding the matter.

      In the event the consumer is claiming fraud / identity theft, he will need to contact the original creditor directly at ************** to request a fraud packet by mail or visit their website at ***************************************. The consumer will need to provide a notarized ************************ Identity Theft Affidavit, a copy of the front and back of a valid drivers license or state identification card, a filed police report, and proof of residency for the timeframe in question. Please be advised that all documentation is required for the creditor to investigate. Missing or incomplete documents will delay the process. Upon receiving this information, the original creditor will investigate and notify Penn Credit Corporation of their findings. They will also mail the consumer a letter regarding the outcome of their investigation.

      Penn Credit Corporation wants to help bring resolution to this matter. If the consumer has any questions or concerns, he can contact me directly. My name is ***** ******, I can be reached toll free at ***************************** or emailed at ************************************************************************.

      Thank you for your assistance and resolution regarding the matter.

    • Initial Complaint

      Date:11/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I do not owe this debt. I have never been contacted about this debt. I haven't used **** in years and that account was closed in good standing.

      Business Response

      Date: 11/18/2024

      Penn Credit Corporation reviewed and investigated the complaint.

      Penn Credit Corporation updated the consumers dispute and notified the credit bureaus as required by law. We contacted the original creditor regarding the consumers dispute, and they confirmed the service address is correct, advised the account matter has never been in good standing, and that the consumer is responsible for this debt.

      Penn Credit Corporation requested verification of the debt from the original creditor, and we will mail a copy to the consumer upon receipt.

      Penn Credit Corporation wants to help bring resolution to this matter. If the consumer has any questions or concerns, she can contact me directly. My name is ***** ******, I can be reached toll free at ***************************** or by email at ************************************************************************.

      Thank you for your assistance and resolution regarding the matter.

    • Initial Complaint

      Date:11/06/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a Request for payment for a toll ticket from Central ************************ on October 10, 2024. The tolls stated that I owed for were from February 24, 2024 and March 24, 2024. This is the first I had heard of this. I moved from ***** at the beginning of February 2024, and closed on my house in *********, ** on February 20, 2024. Neither me or my vehicle were in ***** on the 2 dates alleged to have received toll violations.I attempted to call each number listed on the Request for Payment. The numbers do not go to a person, recording or voice mail. I sent an email to the email address listed on the Request for Payment and did not receive a response.I want these toll charges against me dropped and any alleged debt collection.

      Business Response

      Date: 11/14/2024

      Penn Credit Corporation reviewed and investigated the complaint.

      Please be advised that the ** number referenced in this complaint was previously removed from our office and returned to the original creditor. We do not know the status of this account matter and the individual will need to contact the original creditor directly regarding the matter.

      Penn Credit Corporation is not a data furnisher for this creditor, and we did not report this matter to the credit bureaus.

      If there are any questions for Penn Credit Corporation,they can contact me directly. My name is ***** ******, I can be reached toll free at ***************************** or emailed at ************************************************************************.

      Thank you for your assistance and resolution regarding the matter.

    • Initial Complaint

      Date:11/01/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      mass dmv fine incorrectly assessed and waived in 2023. getting bills from them in 2024

      Business Response

      Date: 11/15/2024

      Penn Credit Corporation reviewed and investigated the complaint.

      Penn Credit Corporation updated Mr. ******* dispute and contacted the original creditor regarding the matter. The original creditor has no record of ********* contacting their call center and they are requesting an image of the license plate so they can investigate the matter further.  Mr. ****** can send our office this requested documentation.  Once received, we will forward the documentation to the original creditor to investigate.  

      Penn Credit Corporation updated Mr. ******* file to cease and desist per his request. He will not receive further correspondence from Penn Credit Corporation regarding the matter.

      Penn Credit Corporation wants to help bring resolution to this matter. If Mr. ****** has any questions or concerns, he can contact me directly. My name is ***** ******, I can be reached toll free at ***************************** or emailed at ************************************************************************.

      Thank you for your assistance and resolution regarding the matter.

    Penn Credit Corporation is BBB Accredited.

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