Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call from renu yesterday.  they made an appointment to send someone to my house on 9 April 2025 to ***** the damage and make a plan to solve the problems.  We will see what happens when they come next Wednesday.

  thank you

  damage. We are unhappy with this neglect and are asking for your assistance in getting this done.Thank you.

  Business Response

  Date: 04/30/2025

  We performed a site inspection on 4/9/25 and are working with the customer for remediation.  We should have this scheduled within 2 weeks.
  
  **** **** - President
  
  ReNu  |  ********** to do More    

  Customer Answer

  Date: 05/01/2025

  They did perform a site inspection on April ******.  They said they would contact us to schedule the repairs that will need to be done.  It is now 1 May 2025 and we have heard nothing from them about when the work will be done,  We are well past 2 weeks and the wit continues....

  They performed a site inspection last summer when we first reported this problem.  They said they would call to schedule us in the next 2 weeks then as well.  We are losing faith in these promises.  Every rain makes it worse.  When will they follow through?

  Customer Answer

  Date: 05/02/2025

  
  
   Complaint: 23010319
  
  I am rejecting this response because:They did perform a site inspection on April 9,2025.  They said they would contact us to schedule the repairs that will need to be done.  It is now 1 May 2025 and we have heard nothing from them about when the work will be done,  We are well past 2 weeks and the wit continues....
  
  They performed a site inspection last summer when we first reported this problem.  They said they would call to schedule us in the next 2 weeks then as well.  We are losing faith in these promises.  Every rain makes it worse.  When will they follow through?
  
  
  Regards,
  
  ******** ******
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 05/02/2025

  Our roofing team will reach out directly to the customer with next steps.  They for immediate questions they can call in to our main number and ask for the service department.

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22925916
  
  I am rejecting this response because: While the warranty was initially voided, we were never given an explanation as to why. Miraculously, as soon as this BBB claim was submitted, the warranty was approved. April 15th the install was completed, finally, only to inform us that an inverter needs to be replaced. This time, the warranty was approved on site. I was told the new inverter would be shipped between 5-7 business days. 3 weeks later, we are still waiting for the item to be shipped. Very dissatisfied with the customer service! Attached is the email communication from April 16th - the day after the battery installation. 
  
  
  Regards,
  
  ***** *******
  
  
  
  
  
  
  
  
  is now February ************************************************************ the last year, we have lost power several times and we were without power. As per the Solar Edge website as stated above, we should be guaranteed a 12-year warranty. The failure occurred 9 months after activation. Since January 2024, there have been several correspondences with representatives from ReNu with absolutely no follow through or steps to correct this major issue. (All of these correspondences have been recorded and kept in a 12 page document to use if/when legal action needs to take place) On February 4, 2025 a phone call was made to ReNu where I had the privilege of speaking with yet another representative, again with no response from the company almost 2 weeks ******** stated above, I have an entire 12 page document filled with a timeline of facts to prove the neglect, careless, and faulty service we have been provided from ReNu Solar and Roofing, as well as Solar Edge.

  Business Response

  Date: 04/30/2025

  After a good amount of back and forth and escalation with the manufacturer we successfully obtained a new battery under warranty for the customer.  We have since installed the new battery and the system is working as normal.  
  
  The response from the manufacturer is also below:
  
  Hi,
  
  We appreciate you taking the time to share your feedback, we are sorry to read that you havent had a positive experience with our products and services. Upon a thorough investigation of this matter, it is clear that we were forced to unfortunately void the warranty on the component in question, however while working with ReNu , we were able to reconsider our initial decision, and we have agreed to provide a free warranty replacement for this case. We have already communicated this with ReNu, so we would kindly recommend continue working with them to schedule the installation of the new home battery.
  
  
   
  
  **** **** - President

  Business Response

  Date: 05/05/2025

  The warranty was initially voided by the manufacturer.  The battery used was one of the 1st generation batteries.  These were very new at the time, and we have experienced a high failure rate with the *** 1 batteries.  We have had to plead our case to have the battery approved for replacement.  In fact during the initial installation a representative from the manufacturer was on site to the product was installed correctly.  Submitting the BBB Claim did not affect the approval as we were already pushing for resolution.  In regards to the inverter, if the inverter was approved for RMA it means we obtained approval for a new part under warranty for the customer.  When we receive the new inverter from the manufacturer we will schedule the installation.

• Initial Complaint

  Date:01/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2024, I stopped at the ReNu Solar booth during Jubilee Day in *************, **. I made an appointment to have a sales *** come to my home to discuss solar panels and was given a $500 gift card towards the purchase price. ******** ****** was the sales *** who came to my home. She offered an 18-month interest-free option only available if I signed the contact that day. She said that the $500 gift card would be subtracted from the purchase price. I agreed, and signed the contact that day. Eventually I heard from DIVIDEND (the finance company) and was told that there was no interest-free option, I then called ReNu and spoke to my project manager. He told me that ******** had previously made promises to other customers that were untrue, and that she was no longer an employee. I was referred to the owner of the company, **** ****. I spoke to Mr. **** several times and he said that ReNu would make right on this interest-free guarantee estimating it to be approximately $4,000. However, he refused to honor the $500. Mr. **** said that he would contact DIVIDEND once the project was completed to determine the exact amount. After the solar panels were installed and I had permission to operate, I called Mr. **** to see if he had contacted DIVIDEND. He had not. Now he estimated that the amount I was owed was between $3,000-$4,000 and offered me a refund of $3,500. I trusted this to be accurate and agreed. However, the next day I called DIVIDEND and learned that the actual amount for an 18-month interest-free loan was $6,060.88. I called Mr. **** back and informed him of this. He said to send him an email with that information. That was the last time that he has communicated with me. He has also ignored all my attempts to communicate including a letter sent from my lawyer. I am asking that the Better Business Bureau help me resolve this issue. I want the remainder of the 18-month interest-free loan amount ($2,560.88), the $500 gift card honored, and $250 for legal fees.

  Business Response

  Date: 04/30/2025

  After reviewing the customers contract and speaking with them we mutually agreed to a refund of $3,500.   We explained to the customer the $500 gift card cannot be combined with any other offers and that the refund was the better route.  We issued the rebate according to our agreement.  In order to provide a consistent experience across our customer base we cannot stack promotions as was explained to the customer.
  
  **** **** - President
  
  ReNu  |  ********** to do More    

• Initial Complaint

  Date:01/22/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was presented with a Solar Energy Plan on 12/21/2023 that was to save me money on my utilities / Electric. It was presented by a Miss **** *** from Renu. Her phone is ************. If you can get someone to answer after your install is complete. I bought in to the proposal and they installed me a new roof at a cost of $29,000.00. Also installed the solar panels which is $187.00 more per month. To date 01/22/2025 I have seen no benefit to my utility bill from West Penn power. I would like to resolve this issue and understand what is going on. But it is impossible to get a real person from Renu to even answer a phone !!!! I am reaching out for some help I am getting no where with Renu and I am paying triple for my services now. Can you help me?

  Business Response

  Date: 04/30/2025

  We have reviewed the customers project.  The customers project received permission to operate for all required third parties on 06/20/2024.  The  system is operating normally with no errors.  The customer opted for a lease and the system comes with a production guarantee from the Lease Provider.  The system looks to be meeting its production estimates.  The customer should be good to go. 
  
  **** **** - President
  
  ReNu  |  ********** to do More    
  
  

• Initial Complaint

  Date:11/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Payment for a promise credit after installation of $4000 that was later verbally changed to not pay out. Contract did not specify the full details, the sales person mis***resented and misinformed me purposely. Online *** stated they were aware and local sales person stated I would get a refund and later management contacted me and retracted what was promised. I have more proof and if not resolved I will take legal action and letter of intent has been sent to the business and no ***ly the next step for me will be filing to court with my lawyer. I added a few screenshots but I have further proof that I will not share in case it goes to court but this should be enough to proof of your company being aware and making the decision not to pay

  Business Response

  Date: 12/26/2024

  We have reviewed this complaint again.  Our promotions are separate but contingent upon the original agreement.  The original agreement was changed by a signed change order reducing the overall cost with no change to the scope of work. We cannot stack promotions on agreements reducing the cost of our services.  It appears the promotional amount may have been applied to reduce the contract amount.  The overall reduction of the contract price exceeded the promotional amount. 

• Initial Complaint

  Date:09/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Renu Solar visited my home in January, 2024. The salesman was too new to the company, and when I had expressed my reservations then, he had said "well if you are thinking about canceling, might as well not even sign the forms." We were told we had 3 business days to cancel, so when we had called the number on the 5th day to cancel, as we didn't realize the third day had passed, and the company continued to try to make promises different than what we heard before. We got transferred to several different units in the business, regarding canceling, and never got a call back. There are a lot of instances where we had issues.- My main concerns have to do with lack of communication by the business, and failing to respond appropriately to my request to cancel the service multiple times. As **** can tell you, I have reached out multiple times to cancel the service, and each time, I have been approached by a new person, bullying me into staying. Most recently, **** mentioned that I don't have any legal standing to cancel the request. As a result of the company bullying me into staying, and providing misinformation at every turn, I now have a loan for a project that should have been canceled many months ago. As far as lack of communication, I have had instances when someone is reaching out to me, like at the first inspection state, and one person said someone needed to come out, and another person told me they had all the information they needed. To be clear, no one was at my house to do whatever they needed, that I know of. Above **** is **** ******, whom I've already spoken to once before and instead of listening to me say I want to cancel, said otherwise that I needed to stay or else there would be a large charge. No other information was provided about this "or else," leaving me to believe there was no other option. I want the solar panels removed because everyone in that company that I have talked to is giving me several different answers to the same questions.

  Business Response

  Date: 10/09/2024

  We have reached out to the customer are resolved things.  In this case the customers roof required structural improvements which we did and covered most of this cost.
  
  Sincerely,
  
  Adam Thau • President
  ReNu  |  Your Power to do more    
  P: 717.558.7560  |  F: 855.888.3662 

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Morning

  Sorry it took so long to get back to you, I agreed to a settlement with the company and it took a while for them to send compensation.  At this time, I'm satisfied with the outcome.  Thank you for your help.

  ***** *****

   

  Business Response

  Date: 10/09/2024

  We cannot replace siding due to cosmetic issues.  New siding will not match old siding due to fading from sunlight  We will work with the customer to touch up the siding.

  Sincerely,
  
  Adam Thau • President
  ReNu  |  Your Power to do more    
  P: 717.558.7560  |  F: 855.888.3662 

• Initial Complaint

  Date:08/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive 15 to 20 spam calls a day for solar energy. When I speak with caller and indicate as if Im interested they always put me through to Renu Solar . Same when I get through to renu by way of spam caller . Ive asked many times to not be called Im on fed and Pa do not call and the companies they use to solicit business by spam calls refuse to stop . If you look at their website for contact they are aware they are violating laws as they ask you to waive federal do not call status . These people need to be stopped please !

  Business Response

  Date: 09/19/2024

  All of our calls are scrubbed against the Do Not Call List unless the person fills out a form asking to be called.  If the person asks to be removed from calls we notate that in our system.

• Initial Complaint

  Date:08/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  08/12/24 I wrote a complaint about home renu solar panels. I have had the system since 01/01/2019 . I wrote first complaint in ******************************************************** January of 2019 . I had to pay for panels at ****** monthly and electric bill average ****** monthly. I had electricity bill for ****** a month but now I am paying ****** monthly so my cost is doubled now . I call them and always get the run around with like send me your energy bills and they will look into it. That doesnt work when your no paying double for electricity. They will come to your house and sell you on the idea of not paying anything for electricity and you will also have extra electricity too sell back to electric company. I have had system for 5 years now and I have paid ****** for panels that cost ****** and I havent saved anything . I will give you examples the solar system saved us ***** dollars off bill this month but I pay ****** for panels for the next 15 years. The panels cost ****** and they give you a 20 year term to pay that off. I have had system for 5 years and its never worked properly and it hasnt saved me anything. If youre considering solar panels dont go too home renu because you will regret it like I do.

  Business Response

  Date: 10/09/2024

  After reviewing the customers site the system is functioning normally.  The system has produced 40,910,000 kwh since it has been installed.  The customer is welcome to call us with any questions regarding system monitoring or production.

  Sincerely,
  
  Adam Thau • President
  ReNu  |  Your Power to do more    
  P: 717.558.7560  |  F: 855.888.3662