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Resources for Businesses

My Home Location

Columbus, OH, USA

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BBB of Central Ohio
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Business Profile

Auto Customizations

Fast Life Customs LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Customizations.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my 05 ******** Escalade ext to fast life customs 4/30/24 for rocker panel replacement received a quote for $2,000 I asked to have panel replacement with manufactured replacement rocker panels, remove any and all rotted areas and no Bondo. 7/27/2024 I went to their shop to pick up. Once arriving my husband and I noticed imperfections in the body work. My husband had found a rotted hole still in the one rocker panel (fast life customs inspected my vehicle with a jagged rotted hole and sharp edge in the rocker) there was a lot of Bondo on the work that I also had asked not to have. The work was not completed in the manner as requested and also not completed properly in the manner that the shop had repaired, it will result in future damage and rottage on the vehicle. I received a quote from a collision center stating it will cost around $4500 to have fast life customs work completely removed and then fixed properly replacement rocker panels touch up and paint not a Bondo job. I also had found fast life customs drilled a s**** into the floor of the body near the newly "repaired" area to hold down a piece of plastic trim they claim they could not get back in place. They switch my newer gas cap of its strap and replaced with old used cap. They filled my running board holes with Bondo I can not reinstall. They did not tighten the lug nuts on the rear left tire 4 out of 6 were loose and not tightened. The shop owner stated he is relocating and will take my vehicle to his personal residence to fix the imperfections they left on my vehicle. The shop owner has not disclosed a new shop location and I do not feel comfortable letting the shop owner continue contact with my vehicle afterwards especially at his residence. He has not disclosed insurance information or if my vehicle is covered under his business insurance while at his personal residence. I am also concerned of his business shutting down. I am displeased. I requested a refund.

Fast Life Customs LLC is NOT a BBB Accredited Business.

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