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Business Profile

Pet Supplies

TABcom, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for TABcom, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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TABcom, LLC has 4 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/04/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Got a saddle on December 28 was defective. Contact them and return it. Months later still do not have the refund.

      Business Response

      Date: 04/05/2023

      I reviewed this customer's order and complaint. I apologize for the delay in having the customer's refund processed. The refund was processed on April 4, 2023 in the amount of $688.19. This amount should be seen by the customer within 2-3 business days on the original method of payment. If there are any further questions, please contact me directly.

       

      Thanks,

       

      **************

      *****************

      Customer Answer

      Date: 04/07/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because:being charged for a restock free for a broken item is not right. I want the full amount. I should be charging you 20% for holding my money for so long and fighting with us on this return.


      Regards,

      ***************************








    • Initial Complaint

      Date:12/12/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a dog bed, which I returned with in their time frame. I have sent an resent the return info. with the bed, and numerious times since and have still not been given my rifund. This has gone on since 6/2022 See Below.Your Dog.com Order #******** Shipping Status Update!Dog.com - Everything and Anything Dog(tm)Clearance Flea & Tick Greenies Crates Beds Collars Treats Dog Food Toys Woof! We shipped you something barktastic Dear ********************************** A package from your order #******** placed on 05/24/2022 has shipped!The following item(s) have shipped Ground Service and have been charged to your card. You may receive separate shipping confirmation notifications with separate tracking numbers for any additional items in your order. You can view the entire status of your order by clicking here. Shipping Information:*********************** N/A ****************************** Chaska, MN ********* US N/A *** ************  Chaska, MN ********** US  Billing to: **** Order Details These items have been shipped: Item Status Quantity Price ** Mfg Chocolate Original Bolster Pet Cot Large Item No.: ****** ** Shipped 05/26/2022 1 ****** Dog.com Gift Certificates $25 Gift Certificate Item No.: DOGGIFTCERT 025 Emailed 05/25/2022 1 **** These are the tracking numbers for your order:****************** In the loop: ************************* ********************* Hi *****!We apologize for the delay in receiving your refund. To further assist you, can you please provide your return tracking number associated with the return?************************Dog.com On Fri, 10/7/2022, 9:39 PM EDT ************************* wrote:I sent you the requested info so, where is my refund???*****

      Customer Answer

      Date: 01/25/2023

      I have still not received my refund and have had no responses from the company as yet.

      Business Response

      Date: 03/21/2023

      I reviewed the order ********. I apologize for the delay in issuing a refund for the customers dog bed. Unfortunately, the vendor never informed up the bed was returned. Since we did have the tracking number provided by the customer, the refund was issued to the customer on January 26, 2023. The customer should see the refund back to the original method of payment within 2-3 business days from that day. Again, I am sorry this took so long to resolve. If you have any further questions, please let me know.

      Thank you,

      **************
      Dog.com

      **************
      Sale Center Lead/ Trainer

      ****************** 

    • Initial Complaint

      Date:12/09/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company offered 25% off and a $25 gift certificate on cyber Monday 11/28. Shortly after my purchase they sent a text message saying oops, we meant 40% off. I have been asking them to correct my order and honor the 40% off. They have not. Additionally, I was going to make another purchase later in the week and use the $25 gift certificate. It does not work. I have been texting their service team and they will not honor their offers. I did not solicit these discounts, but I expect them to be honored if offered by a company. I have a long string of text messages documenting all of this.

      Business Response

      Date: 12/28/2022

      This is in response to complaint ******** for *************************. I apologize for the complications this customer experienced with her order. After reviewing the items on her order, the 25% off promotion she shopped with, and the 40% off promotion she was sent via text, the promotion the customer received was the best offer. With the 40% off, most of the items were excluded due to manufacturing guidelines and provides a subtotal of $463.11 (excluding tax and shipping). Again I apologize for the confusion, but the customer did receive the best pricing possible for her order. Also, I do see in her account she was able to apply the gift certificate she received to a new order.

      Please let me know if there are any questions or concerns.

      Thank you,

      **************

      Statelinetack.com 

    • Initial Complaint

      Date:12/05/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a horse blanket from State Line Tack online, I was shipped the wrong sized blanket. I want a full refund and an RA# to ship this WRONG blanket back, order #******** placed on 11/10/2022. I was charged $269.25 then an additional random charge of $33.30. I want a full refund for $302.55.

      Customer Answer

      Date: 01/19/2023

      I didn't get a response from the company, however I went through ****** and reported a claim and ****** honored my complaint and refunded me. This company has never responded.

    TABcom, LLC is BBB Accredited.

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