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Business Profile

Restaurants

Eat'n Park Hospitality Group Inc

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Eat'n Park Hospitality Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Eat'n Park Hospitality Group Inc has 76 locations, listed below.

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My family has been coming to eat n park for years in ******. Loyal customers for years and years. My mom is a regular customer every other day for breakfast. The moraine side eat n park in ******. She asked for a window seat so she can keep her eye on the dog and ask that her toast not come out white like white hot bread. Shes given a hard time every time about it. We are made sit in the waiting area when there are plenty of empty seats around the restaurant.. Why are we hassled for just wanting things done right. The service is really slipping and food is sub par. Your company keeps raising the prices and the food and quality is cointinuing to go down the drain. You cant raise the prices and lower the quality of the food and the service. We will just have to find somewhere else to eat for breakfast.

      Business Response

      Date: 06/06/2025

      Thank you for bringing this matter to our attention.


      We sincerely regret to learn that the guest and their mother experienced service issues at our restaurant. It is always our goal to provide every guest with an exceptional dining experience, and we are disappointed to hear that we may have fallen short in this instance.

      We do want to note that, to date, we have not received any direct communication from the guest regarding these concerns. We highly value the opportunity to address and resolve guest feedback, and we encourage our guests to reach out to us directly so we can make things right in a timely and personal manner.

      That said, we take this complaint seriously and would very much like to learn more about the specific concerns raised. We invite the guest to contact our Guest Experience team at *********************************** that we can better understand what occurred and work toward an appropriate resolution.

      We remain committed to improving our service and ensuring a positive experience for all of our guests.

    • Initial Complaint

      Date:03/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 7, 2024 I had a meal at this restaurant. I had a gift card with $50 loaded on it on July 14, 2024 through an online app called Raise Right. The waitress returned to the table stating she swiped the gift card and couldnt get it to work- stating it was empty. I then paid with my debit card the amount of bill plus a tip of $3. I called the Raise Right customer service and they provided me with a number for the ********** gift cards. The person there was able to tell me that the card was swiped 5 times on Oct 7 u til the balance was $0, depleting my $50. I called the corporate office of ********** next, as advised, on several occasions leaving messages with *****. I also emailed her. She never returned my correspondences. I also called the restaurant where it occurred and the assistant manager, *****, was going to research their transactions and get back to me (that was in late January 2025). I also called the corporate office again and had many back and forth calls with **** in customer care. She hung up on me when I asked about getting compensated for all the time and energy Ive had to put into getting my $50 back. I called and left a message with her supervisor ****** who left me a message reassuring me that I would get a new $50 gift card in the mail- that was on Feb 11. Today is March 5 and I still have not gotten my money back.

      Business Response

      Date: 03/20/2025

      There have been several failed attempts to assist this guest, including reloading the original gift card and mailing a new card. It was discovered that the initial mailing address was incorrect. A replacement gift card was mailed on 3/6/25 to what we believe is the correct address. 

    • Initial Complaint

      Date:11/26/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was at eat n park ************* 11/23/24 Ordered online for drive thru pick up Order total $63.06 *********** and both sides were omitted I contacted store and asked to have that amount refunded. Was told it would be handled immediately well that never happened I contacted corporate and explained what happened and asked for refund and that never happened I want a refund for the missed items I was charged for and also want my tip back plus tax

      Business Response

      Date: 11/26/2024

      Hi, ******!

      Thank you for bringing this to our attention. We are sorry to hear of the disappointing takeout experience that you had!  We received your online feedback form as well well as the refund request submitted by the manager, for this experience. Our Guest Experience Team has followed up with you, via email, with additional details regarding this as well. Please do not hesitate to contact us with any questions that you may have. Thank you!

    • Initial Complaint

      Date:09/12/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It has been recurring for the last month, It was at eatnpark penn hills pa I was purchasing a container of cookies and there was no price on them so I said hey they must be free I am sure a lot of people have said that and the woman waiting said they are not free and the manager said 7.50 cents and kept staring at me, I wait in the outside are because I have access and know every time I am there he is always staring at me in the front area and checking the cookies so I called the main office and now I am barred and wasn't given a chance to defend myself and I believe it was harassment and they do not care at all, What am I suppose to do.

      Business Response

      Date: 09/18/2024

      We received the initial
      complaint from the guest back in July and investigated accordingly. Following
      our investigation, we have found no evidence to substantiate the claims being
      made. The guest has continued to contact us regarding this experience and made
      additional claims that were similar in nature. Those claims have also been
      investigated, and no supporting evidence was found. This guest has been asked
      not to return to the restaurant for ongoing disruptions to the business, and
      comments and messages that have gotten increasingly more hostile and
      threatening in tone.

      Customer Answer

      Date: 09/18/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



      I read the letter you sent about this situation; The manager followed me into the restroom after the episode at the counter and every time I would be there, he would always be peeping at me I could see this at least for a month and yes I would call and leave messages and nobody returned my calls except one time and she made light of it am I not allowed to get mad, I got tired of nobody calling me back so I said in a message is do you work there and I am not leaving anymore messages or are you home. I was trying to get something done about this and it was swept under the rug. Who was I suppose to call about this every time this occurred , The police I was just trying to call again about this still happening and now I am barred from this place for no good reason. I did nothing to nobody except to call and complain and got nowhere.




      Regards,



      ***** ******

    • Initial Complaint

      Date:05/28/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***** * ****** May 21st, 2024, 0913pm. Delivery address and instructions clearly provided. Order was NOT delivered. Dasher was rude and unprofessional. Attempted communion for reasonable resolution ignored.

      Business Response

      Date: 06/07/2024

      We do apologize for the disappointment that was expeirenced. From what our records show, this order was delivered by our
      third-party delivery service, to the address that was submitted online. It is believed that the delivery driver did not follow the special delivery
      instructions, although no special delivery instructions appear to have been
      submitted with this online order. Eat’n Park and our delivery service provider
      do not have the ability to alter, add, or remove details or instructions for
      online orders. The customer is responsible for submitting and confirming that
      the address and any special instructions included with the order are correct.
      Due to this, there is no way for us to even know if the details listed are
      incorrect or missing, as we only receive the details submitted by the customer.
      Additionally, according to previous communication, it was shared that the delivery
      driver for this order has contacted the customer in some capacity when attempting to deliver
      this order. 

    • Initial Complaint

      Date:03/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was at Eat n Park on New Castle Road in Butler PA on Sunday, March 3rd, 2024.
      The service was awful. Our waitress brought a hot pot of coffee out for another table, and set it on our table and LEFT IT THERE.!!!! I had 3 children with me! We were a party of 8. I had asked 2 times to speak to the manager and both times the response I got by 2 different people was “she’s busy making food so she can’t talk now”. Absolutely unacceptable.
      We waited a long time for drink refills (water mainly). It took over 20 minutes to receive my grilled stickies a la mode desert then it ended up having to be boxed up to go. She never even asked us if we needed or wanted anything else before giving us the bill. She didn’t take longer than 1 minute to talk. She’d ask a question as she was walking by and just continued to walk by. The Sunday brunch bar wasn’t being replenished. My mom had to ask someone else to help refill it. Very highly disappointed.

      Business Response

      Date: 03/11/2024

      A representative from our company has reached out to this guest directly to rectify this issue. 

    • Initial Complaint

      Date:07/31/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 21, 2023 placed an online pickup order and did not receive my husband's whale of cod fish sandwich. The pickup time on our receipt is 7:55pm therefore it was too late to go back bc we don't live super close. When we called the restaurant I spoke with Kevin, he said he'd drop a $15 gift card in the mail the next morning. It's 10 days later still no reimbursement for the missing Whale of a Cod fish sandwich. I followed up July 30th was told they couldn't find the gift card in the system and someone would call me back shortly no one did so I followed up again today July 31 at approximately 5:00pm. Supposedly I spoke with the mgr on duty who was rude and unprofessional. I said I hope I don't have to call the BBB bc this is a lot of extra hoopla for a fish sandwich that we HONESTLY never received. The ignorant girl mgr said you threaten me I'm hanging up and she did so here I am trying to get refunded for a fish sandwich from 10 days ago.
      I wasn't rude, I don't need to rip anyone off, take advantage of anyone bc I stand on my own two feet but apparently Eat'n Park wants to cheat me as if they don't already receive corporate tax subsidies.
      Anyhow I just want what I'm owed $15 for a missing fish sandwich but now 10 days later and hung up on my time is valuable too and chasing down $15 went from a mole hill to an unnecessary mountain. I swear young people love to create drama. Give me my money and respect people, treat people with kindness and raise your standards Banksville Eat'n Park.

      Business Response

      Date: 08/04/2023

      We have followed up directly with this guest, as well as addressed and resolved the reported issues.

      Customer Answer

      Date: 08/04/2023

      ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ***** ********

    • Initial Complaint

      Date:09/20/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went into to get lunch and eat -n- park over charged i get charged the same amount three times. I contacted my bank and they said that because it was a debt card transaction that it would definitely go thru. My bank told me to contact the vendor and have the charges reserved. I contacted the manager and she that there was nothing I Gould due because of the pending. So now im out the money until the charges get disputed because the bank woulnt put the money back in and eat n park acts like it my problem to fix. Why must i go thru all the hassle. Eat n park made no effort to fix a problem that there credit system caused in my bank situation.

      Business Response

      Date: 09/30/2022


      We are so sorry to hear that your account was charged multiple
      times following your visit to your local Eat’n Park restaurant!
      This was an issue with the credit card processing company and not specific to
      Eat’n Park. We have actively resolved this issue with the credit card processor to correct
      the issue and have worked through reversing any duplicate and/or pending credit card
      authorizations. These pending authorizations have not settled and will be
      reversed from your account soon if they have not already. If you are still seeing charges, please reach out to accounting at our corporate office at ###-###-#### so they can resolve this issue for you in a timely manner.

      Please reach out to us with any additional questions
      regarding this.

      Best,

      Allison

    • Initial Complaint

      Date:08/30/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for delivery on 7/11/22 at approximately 6:50pm. I ordered 2 salads and 2 grilled cheese sandwiches . Upon arrival, I immediately noticed things in the salads my wife and I are allergic to . I immediately called the restaurant and spoke with a female who stated I would be getting a Partial refund. She explained that the store manager would be in the next morning to process the inquiry. I was happy with the resolution and waited a few days for the refund . I noticed there was not refund applied after waiting more than 7 days. I called the restaurant and the store manager picked up. He was very non-chalant and didn’t seem to care about the issue much. He stated that they don’t give partial refunds and that I would have to go through DoorDash. That was confusing to me because DoorDash is a third party delivery service, they did their job! It was this restaurant that got it wrong. DoorDash referred me back to the restaurant and at this point in disappointment in the customer service from Hello Bistro . I would like a FULL refund for this and in return, I won’t come back .

      Business Response

      Date: 09/01/2022

      Thank you, Tyi, for bringing this matter to our attention. We are disappointed to hear that this issue was not resolved on-site during your visit and want to assure you that our team has taken the time to follow up with our team members at the Hello Bistro Beachwood, OH location.

       

      Additionally, the platform that we use for online orders cannot process partial refunds and our team tends to send gift cards as a form of compensation for situations of this nature; however, our team has decided to process a full refund for the order as a result of the inconvenience you experienced by receiving a salad with items that were not ordered. This refund will process within the next few business days. Feel free to reach out to our corporate office with any additional questions or concerns. We can be reached at ###-###-####.

    Eat'n Park Hospitality Group Inc is NOT a BBB Accredited Business.

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