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Business Profile

Property Management

Guardian Asset Management LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 49 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/17/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/16/2025 someone from this company came onto our property where our house had burned down a month ago. They put up a misleading sign AND not only did they go through our belongings, they stole things AND destroyed property. A police report has been filed and we are in the south.

    Business Response

    Date: 06/02/2025

    Hello - we were ordered by Onity (also referred to as Ocwen or PHH Mortgage) to complete an inspection at this property. Our contractors did not enter the property because it was extremely fire damaged and dangerous to enter. 

  • Initial Complaint

    Date:05/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A man came to my home today. No Business card and took a picture of my house! He said the VA sent him out to see if anyone lives there. THIS IS A LIE!! This company needs to stay off my property and its complete TRESPASSING

    Business Response

    Date: 06/02/2025

    Hello - we were ordered by ******** to complete an inspection at this property and determine if the property is occupied or vacant. The inspector marked the property as occupied and our client has been advised. If you have any questions about your property inspection you can contact Loancare. 

  • Initial Complaint

    Date:05/09/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After returning home from an international trip we received a note on our door that our home was abandoned and Guardian would be changing the locks in the next few days. I own this home and this is my primary home. This is private property and nobody should be trespassing or making claims on a property rightfully owned and paid for through the mortgage company. We ask that Guardian quit this activity immediately and have advised local law enforcement in *********** ******* to arrest any unauthorized persons trespassing on our property. Our neighbors have been advised the same and will notify police as well.

    Business Response

    Date: 06/02/2025

    Hello - we were ordered by ******************* Servicing to complete an inspection at this property and the purpose of the notice is to do exactly what you did by letting us know. We will advise Shellpoint and note the property as occupied. 

  • Initial Complaint

    Date:03/24/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been working with my mortgage company trying to schedule a final inspection with this company, my wife and I had a Insurance claim on our home 8 months ago and have been dealing with this company ever since I have contacted my mortgage company and they have reached out to Guardian several times with no response I also reached out myself through phone call and email and have gotten no response I am seeking a call back or some form of contact from this company in order to schedule a final inspection the lack of communication is extremely frustrating as my wife and I are trying to move forward with our lives

    Business Response

    Date: 03/24/2025

    Hello,

    This inspection request was received by our client on Thursday 3/20 and we were not provided any contact information. We were provided contact information by the client on Friday 3/21. Our team will give you a call today, Monday 3/24, now that we have all of the information from the client. 

    Customer Answer

    Date: 03/25/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    **** *******

  • Initial Complaint

    Date:03/13/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Guardian Asset Management is not taking responsibility of damage caused by a unit they currently own. Their response was to push the costs to the one who suffered damage. A unit in ***************** that is next to mine had a pipe burst internally on 1/24/25. The water affected several units where my damage was isolated to the flooring in the utility room. **** was deployed immediately to run fans to dry it out. Once they removed the fans, there was no more contact. When inquiring about the damaged tile, I was directed by the association to a law firm handling it. The law firm informed me they were no longer representing Guardian. Guardian was extremely difficult to contact. Once I was able to get through to Guardian, I was told they would follow up with the proper contacts. After I called back not hearing anything again, they indicated they have no interest correcting the damage caused by the pipe burst in their unit and recommended I contact my insurance company who is not responsible for the damage they caused.

    Business Response

    Date: 03/13/2025

    Hello, Insurance claims can only be filed on the unit that is named/listed on the insurance declaration page. In cases like this, when a unit is damaged by another unit the homeowner must file a claim with their insurance company. If the insurance company finds that the other unit caused the damage they issue a subrogation request for reimbursement. This is a very common practice with water issues such as this or damages like fire that spread from house to house or a tree that falls on neighboring house. Once the subrogation is requested, the insurance for the unit that is suspected to have caused the damage, would review and if they agree with the findings, they issue a reimbursement. This should not affect the other persons insurance or count against their rates given the reimbursement. 

    Customer Answer

    Date: 03/14/2025

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 23060794

    I am rejecting this response because: Guardian Asset Management is aware they caused damage to several units. I provided one video to them after **** completed their drying service only to be told I must go through my insurance for repairing cost, I am requesting their insurance policy to cover the damages created by their unit. My insurance should not be involved since I nor my insurance is at fault. 

    To elaborate using the tree scenario, if another's tree damaged my unit then the tree owner's insurance would be utilized assuming they were not negligent maintaining the tree. Similarly in a vehicular incident, the party at fault applies their insurance, not the innocent party. Please take responsibility and repair the damaged tile.


    Regards,

    **** ******








    Business Response

    Date: 03/20/2025

    Hello,

    As stated before insurance claims can only be filed on the unit that is named/listed on the insurance declaration page. You have to contact your insurance company first and then they will walk you through the process of next steps in identifying responsibility and subrogation. 

    Customer Answer

    Date: 03/29/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Thank you to the Better Business Bureau for this service. I agree to close the issue due to complexity of ownership and will allow my insurance to attempt remedy. Though repair should have been the responsibility of the insured causing the damage, multiple parties have made the direct resolution more difficult than necessary. Thank you for your help.


    Regards,

    **** ******


  • Initial Complaint

    Date:02/15/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Re: private residential real property Location: ***************~3810. ******. ********. Near.[19702]Fiduciary Trustee for the property: ************************************** ***** **** *******, TTEE 31 December 2024: found MCS Notice on front door with determination the private home is unoccupied and abandoned. Contacted **** gave employee Notice and Warning that the Home is not unoccupied or abandoned at 14:12 PM EST. Trespass Warning Notice with fee, is posted on the Front Door, Front Window, and back door. Checked the Property on 18 January 2025, all is well.Checked the Property on 03 February 2025. MCS NO TRESPASSING Notice taped to the front door. Found the property vandalized with parts of the door handle and dead bolt in pieces on the sidewalk and in the bedding. Immediately contacted 911. Contacted the *** Sheriff. Contacted the Bankruptcy Court where there is a stay of protection from any action until the appeal is exhausted. Contacted MCS at the Numbers on the Notice. Received no return call until Thursday 13 February 2025 when we are informed, they have a work order to give us the keys and return possession of the home to us. Keys were returned to us by ******* ****** of MCS on 15 February 2025 at approximately 11 AM EST. Upon entering the home we found the pieces of the door hardware destroyed and on the floor in pieces. We found the lock box destroyed and the pieces on the floor. We found Notices from *** with the address ********************************************. #************** in various places within the home. We found the Water Meter missing from the basement. No Plaintiff has come forward with a Certified Claim for damages. Fraudulent Mortgage Contract is Rescissioned for cause of mistake due to legal deception. No loan is received. *************** N.A. is a non bank financial institution prohibited from doing business "in" *****************, and taking deposits from American citizens, Public Law codified as Title 12 of the Banking Code.

    Business Response

    Date: 02/19/2025

    Hello, 

    AMS has been out of business since 2013 and Guardian does not have this property in our inventory. Please contact Mortgage ******************** for any questions about the property. If you have any other questions for us please reply. 

  • Initial Complaint

    Date:11/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A person from this company has to come my home taken pictures and has left a note stating my home is abandoned/vacant and theyll be taking over my property. I tried calling but no answer and my mortgage services has never heard of them.

    Business Response

    Date: 11/20/2024

    Hello, 

    Thank you for reaching out, we have marked the property as occupied. Were sent out by the ****************, ********, to complete a property inspection and determine the occupancy. 

  • Initial Complaint

    Date:10/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    You guys put a notice on a trailer that a tenant owned on a piece of land that I own. The tenant has since passed away. (A year and a half ago). I have given you a year to do something about the property, and you have not. I have called and left messages with no response. The back acre is now a forest and a fire hazard. Massive trees have fallen down and the whole place is overgrown. I want to clean up the land but I need you to come get your property off of my property. I am ready to bulldoze the property as it is in complete disrepair. I am about to take legal action and **** If you don't want that, then send me in writing that I can bulldoze the mobile home.

    Business Response

    Date: 11/05/2024

    Hello,

    We do not own this property, we were contracted out by the mortgage company of this property. This property is also no longer in our inventory, so we do not manage the home. 

  • Initial Complaint

    Date:10/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Stopped by to check on my property and found a notice attached to the door from Guardian.Reached out to them, but got no response, but after researching found out that it may be some sort of ******* property is not abandoned.They were trespassing.Wss given this work order no.on the notice TOO33159041.Reported it the to police department.

    Business Response

    Date: 10/23/2024

    Hello - Thank you for confirming the home is not vacant. We were hired to complete an inspection on behalf of the mortgage company, **********. We have documented the loan and informed the bank as well of the occupancy. 

  • Initial Complaint

    Date:07/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Guardian Asset Management deemed my home as abandoned. Due to a mail issue I never received correspondence that this company would enter my home and change my locks. This company also stole my washer and dryer, cameras, heaters, and water heater out of my home that was going to be a rental. These people are horrible.

    Business Response

    Date: 08/09/2024


    Hello - would you please send us the address in question so that we may help you?

Guardian Asset Management LLC is NOT a BBB Accredited Business.

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